Airtel Complaints & Reviews

I have recharged for monthly Airtel Xstream Fiber for Rs. 1179/- on 14th April 2023. The recharge was successful but the internet was disconnected. I have raised multiple issues with Airtel customer care but they did not provide any solution or resolve the issue for 4 days.

Later I have asked them to cancel my connection and refund the amount but they said in prepaid plan they are not able to refund. How it could be possible when the user is not used any service and Airtel is not ready to refund?

I request you to help to get the refund and put a case on airtel for this process and behavior.

It has happened three times since service started in August 2022: Sept 2022, October 2022 and April 2023. It is the same UK number (0044xxxxxx5094) that I have no idea about. I am very sure did not send these SMS.

Hello sir/madam,

I have recharged Rs 181 through Amazon App which was a invalid package but Airtel accepts the money. Yesterday i called the amazon customer care and told regarding this issue and then they forwarded the Refund message to Airtel. So can you please help me to get my refund back.

Thanking you

Name- Biswajit Panda
Mob no - [protected](odisha)

I did not send any SMS to anybady and at the same time I received two SMS only in 2nd May-23. Then why deduct amount from in my main balance?

My recharge for my Airtel number is not done yet, but my money was deducted by bank.

Mobile number:- [protected]

Order ID:[protected]

Broadband internet not working called customer care many Times. No one is trying to resolve the problem. Everyday they say service engineer will visit and no one visited till 7th may.its already been almost so many days with technical issues.
After so many calls to customer care and writing to appellate authority no solution .
It's prepaid broadband already recharged money getting waisted.

I am trying to port my number:-[protected]
last october-2022 since that time i cant get upc code, only one message is revert which is " upc cannot be genreted as there is an active request for the change of ownership for this number" kindly resolve this please

Dear Sir/Madam, I am writing to raise a complaint regarding my Airtel 4G WIFI Dongle, which is linked to my mobile number [protected]. I have been using this device for more than 7 to 8 years now, and I have been facing connectivity issues and poor battery backup/longer charging time for the past few weeks. I have reported this issue to Airtel on 06-Dec-2022, and I have done multiple follow-ups till 24-Dec-2022, but unfortunately, I have not...

Ref I'd 3418625&54055
It is as good as telling to a deaf ear the distributor not sending any representative to open the Airtel payment Bank account to do UPI transaction to get Ec amount
He sent two representative to open Airtel payment Bank account and today server problem we will come next day but 10 days passed nobody has come to solve my problem
Why distributor agency given to this type of adamant fellow
Airtel company Asm, manager has to supervise and tell the distributor to solve the problem
This really not at acceptable
I have come across so many distributor for last 15 years I never seen such a hopeless distributor
Please kindly do the needful

No response from distributor
Ref I'd 3418625
Distributor not sending any representative to open Airtel payment Bank account to do UPI TRANSACTION to get the EC AMOUNT

THEIR IS NO AIRTEL NETWORK AVAILABILITY AT HAL ENGINE DIVISION, CV RAMAN NAGAR, BANGALORE. I CALLED 121 CUSTOMER CARE THEY ASKED TO GET NEW SIM I GOT IT, THEY ASKED TO CHANGE TO 4G SUPPORT MOBILE I CHANGED BUT STILL THEIR IS NO AIRTEL NETWORK COVERAGE AT HAL ENGINE DIVISION, CV RAMAN NAGAR, BANGALORE. KINDLY SOLVE THIS ISSUE MY BOSS IS SAYING YOUR MOBILE CALLED REPLY COMES AS SWITCH OFF I TRIED TO ADDRESS THE SAME WITH AIRTEL CUSTOMER CARE THEY SAY THEIR IS NO PROBLEM FROM THEIR SIDE. I checked with my friends who have airtel connection they also said their is no network coverage in HAL ENGINE DIVISION, CV RAMAN NAGAR, .kindly solve this issue at earliest

Hello,
I have recharged my airtel number with [protected] rs 839 on 21st April, 2023; it is included with Disney+Hotstar 3 months subscription. But from Sunday evening my Disney+hotstar app shows message "your Subscription has expired". Request to resolve the issue ASAP.

I have attached screenshot of recharged message, pack details and current active plan for your reference.

I am waiting for your positive response.

Thank you.

Sir, I am Airtel customer
We are facing network issue since 15 days
I have already called Airtel customer care they have noted my complaint but not solved the problem
We are paying Airtel money by recharge but they don’t providing good service to users
After evening We can’t sent message on WhatsApp because network speed very poor

Hi Team,

I am Sachin Sharma, my phone number is [protected]. I am in UK right now for work purpose. While me being in UK my Airtel sim card (numbered [protected]) got corrupted.

I reached out to Airtel customer care. They asked me to share all visa, passport and other documents. I shared them. Later they asked me to send those documents physically along with my blood relative in India. I did that too.

Now it has been more than 3 months but sim card is not activated yet. Due to this my all banking transactions are blocked. I am unable to send money to my parents. They are heavily dependent on money which I send for their daily needs.

Humbly request you to please help me to get my sim card activated on priority. I have been following up with Airtel but every time they say that my request is in progress.

Moreover, Airtel is not activating my sim card but charging me every month in my postpaid bill.

Its not my mistake and I am suffering a lot. It has been more than 3 months of me following up with Airtel for sim card but still my sim is not activated.

I sincerely need your help to get this fixed. I was told that the sim card will be activated in 48 hours. But it has been more than 65 days. I am helpless.

Please help.

Hope I will get heard.

Thanks & Regards,
Sachin Sharma
[protected]

As i am staying in Lagos Nigeria, i was receiving SMS on my Indian SIM till past 12th Feb 2023. However recently it stopped receiving sms even though i am having validity in SIM.
Problem not resolved even after many customer complaints.I am unable to receive OTP and important details due to this.
Complaint was raised on 21st april, 22nd april, 23rd april and 24thapril 2023....

I had been using Airtel Wi-Fi and DTH as an Airtel Black Connection since Dec'21. On 26/April/2023, after making the payment of outstanding bill of 1924 INR on a pro rata basis, I have raised a request for deactivation of Wi-Fi and converted the DTH to prepaid. I have recharged the DTH service for 230 INR on 27/April/2023. But the validity expired on 02/May/2023 and shows a balance of 3.60 INR. When reached the customer support for tis concern, no proper explanation is being given and When reached prepaid DTH support they are asking me to reach the Airtel Black support and vice versa. I highly disappointed with their quality of service.

I have recharged the prepaid mobile no on April 18th worth of 2999 rs and the recharge was not completed, as per customer care the transaction was not completed due to some third party payment error and as per message received from airtel, was supposed to get the refund within a day but its been 15 days, i have not received the payment yet, what kind of service is this? Please help with refund.

The order ID :[protected]

Complaint against
AIRTEL
Mumbai

GRIEVANCE SUBJECT
Recharge done but their IVR call service provides wrong and miss leading information.

My Mobile #[protected]
Recharge done for rupees 301 this day
Entitling me 50 GB data

1. The above recharge was successfully done as evident as per our bank info, where the concerned amount of rupees 301 was successfully transferred from our bank account to Airtel.
2. This is further confirm as per the attached PDF file showing the same recharge successful on Airtel app of our account, showing the successful balance of data 52.5 GB. (Screenshot attached)
3. But still after all the above confirmation, when we dial Airtel IVR service, 198 and 121, they provide wrong and miss leading information of our data balance as only 2.5 GB.
4. This is so much confusing and irritating, why their on IVR issue deficient to provide correct balance, causing hell of trauma and waste of time to customers.
5. Regretfully this Airtel does not have any toll free number for customers complaints, nor they have any email ID to lodge complaints. Why?
6. They are making heap of money, millions and billions from the customers every month, but they do not provide toll free number and customer care email ID. Too shameful on their part.
7. We contacted them on Airtel paid call services and ask about misleading wrong information by there IVR service but they failed to provide any genuine answer but vague reply only, totally manipulated.
RK Agrawal

By mistake i do wrong recharge i request you to please provde me refund of my money in same source
mobile no [protected]
amount 399
transaction id [protected]
transaction date 30 april 2023

On 30/04/2023 I inadvertently recharged Rs. 2999/- to Mobile No. [protected]. Please revert the translation or transfer recharge to my Mobile No. [protected], Name - Manmohan Singh Kandari