Airtel Complaints & Reviews

Hi Team,

I have recharged on wrong number for amount 301. Can you please help .

I am writing to express my disappointment with the unprofessional behavior of one of your representatives at your mobile store. During my recent visit, the representative attempted to sell a scheme for porting an additional number to my father's existing postpaid connection.

Despite my father declining the offer, the representative persisted and contacted us later to ask for the port number. When we refused, the representative provided false information, claiming that their salary would be affected and that we would have to pay for the change in connection even though we had not shared the port number.

The representative was rude and unprofessional, and even stated that they should not have helped us during our previous visit to the store.

This experience was frustrating and has left a negative impression of your brand. I kindly request that you investigate the matter and take appropriate action to ensure that your representatives provide better customer service in the future.

Iam a retailer for last 15years in Airtel
My distributor is TAMBIS TAILORS VELLAKOVIL TIRUPUR dist TAMILNADU
My monthly average recharge to my customer Rs 70000/-in my locality
He told me that if you want EC AMOUNT, send it through MITRA APP through UPI ID.
Auto refill and manual recharge to retailer stopped as per the instructions of MITRA APP
IAM not able to create UPI ID for my account as my account is joint account with my wife
Bank staff tolde you cannot create UPI ID as your account is joint account
Now what can I do
Hence kindly instruct the distributor to follow the old procedure either Auto fill or mannual recharge of my retailer number
Even I asked DISTRIBUTORB TAMBIS TAILORS VELLAKOVIL to give his business account number so I can send the money to you through mobile app and after receiving the money you do EC AMOUNT transfer to my retailer number then he told only through MITRA APP only you can get the EC AMOUNT
HENCE, kindly inform the MITRA APP TO follow the procedure
Thankyou sir

I was trying to recharge and recharged wrongly to a different number by Amazon Pay app. Please look into this

Mr. Sunil Bharti Mittal

I am trying to get Airtel Fiber installed.

Address - 603, Bldg-7, Phase-1, Haware City, Boriwade, Ghodbunder RD, Thane(West), Pin- 400607

Spoke to customer service a few days back & got a assurity that it will be done soon on a priority basis. Also did speak to Vinay Dubey - [protected] who is the person who gives services in my area. Vinay gave me a reason that his mother expired & he is at his native place & would not be able to come soon as in hindu tradition the terawa needs to be done for people who already have travelled to heaven. Which is an acceptable reason for which I have my condolences.
He assured me that someone will attend me & NO ONE HAS ATTENDED.
I just spoke to him 15 minutes back & he has to say that he has spoken to 2 persons & nobody has time OR taking interest to give service.

I CANNOT WEIGHT FOR 13 DAYS & WAIT FOR MR. DUBEY TO COME BACK & GIVE ME SERVICE.

AIRTEL HAS TO TAKE RESPONSIBILITY.

Thanks & Regards

Nitin Naik
Sulochana Swarup Foundation (President)
Rashtriya Banjara Parishad (Head of Maharashtra State)
Maharashtra State, INDIA
Cell - [protected] / [protected]
Email - [protected]@gmail.com

मैं अपना नम्बर आईडिया में पोर्ट करना चाहता हू, क्योकि मेरे यहाँ एयरटेल का नेटवर्क ठीक नही हैं, लेकिन मेरे नम्बर में upc कोड नहीं आ रहा हैं ना ही कस्टमर केयर से बात हो पा रहीं हैं इन का नम्बर बस वेटिंग में रहता हैं,
यही मेसेज आता हैं जब पोर्ट के लिए मेसज करता हु UPC cannot be generated as there are subsisting contractual obligations with your service provider. Please contact your service provider for further assistance.

For Xstream fiber installation I paid 4000 rupees to Airtel and before installing the package I cancelled and I got the message that amount will be refunded in 7 working days.

I cancelled on 28th March and till today I haven't received the refund despite so many mails to the Airtel.

My Airtel Xstream fiber application No is [protected].
New Airtel account [protected].

I ported to Airtel network last month and the first recharge pack got expired last week. Next day the sim is showing no network and I am unable to make or receive any calls/SMS.

After calling through an another sim, both the customer care executive and the senior customer care executive asked to visit the Airtel store and and replace with a duplicate sim card by paying Rs. 50 and ended the call without giving valid reasons for sim going bad. Even the company is denying to replace the sim through their doorstep sim delivery for new connections.

This issue with the sim card arises due to low quality in sim card manufacturing and testing by airtel. It looks like this same issue will occur again for the new duplicate sim and I have to through these processes again.

Why the customer needs to pay for a duplicate sim when it is damaged within 1 month of purchase due to low manufacture quality? I need my sim to be replaced without any cost and at the doorstep.

I did a Airtel d2h recharge on 5th April but by mistake I put wrong customer id i.e, ([protected]). I immediately called customer care and they said the money will be refunded back within 48 hrs. I waited for 48 hrs. but instead they cancelled my request. I again raised complaint about money refund and airtel customer care said that the money will be refunded by 15th April and now on 18th April they saying due to time void they will not refund the money. They wasted our time for so long and now put the time void reason for not refunding the money.
I did this recharge through Paytm app
Registered Number: [protected]
Correct D2H ID : [protected]
Wrong D2H ID: [protected]
Paytm Order ID number: [protected]
Transaction ID:[protected]

My number was deleted or deactivated by airtel and im not getting any support from Airtel customer care & Airtel store.

My last recharge date was 15-04-23 & my number was deleted on 16-04-23.

Very bad service by airtel... Need support

Airtel's chatbot mistook and wrongly activated IR data pack of 14999 while my request was for IR plan of 365 days which they could not activate at the time of request due to a technical glitch at their end ( attached for reference)
On April 4th, immediately after the wrong activation within minutes, I have reported it to the customer care . They updated me that it is sent to backend team for removal.
On 5th April when I made a follow-up call for knowing the status, their customer care executive confirmed me that there is no data pack active now and it is removed assuring me that I wont be charged.
Bill generated on 8th April included charge of Rs.17698/- for the data pack as well including GST.
I wrote to 121 and appellate as well. They are just copy pasting same text without answering to the point on why bill included this when I was assured that it would be removed.
On the advise of having a whatsapp chat with dedicated IR customer care, I tried . They just say "Hi, this is so and so, how can I help you today " and when I brief the issue, they just vanish, do not answer anything .
5 times they did the same, Very carelessly. In between one simple reply of " Sorry for the inconvenience caused to you, bill is generated and we can not process your request " which is like, mistake is there but you have to pay it/

I ported my mobile number [protected] to Rajasthan circle, the old sim stopped working on 14th April, 2023. On 15th April 2023 I inserted the new sim given to me in my mobile, but the sim is not able to register on Airtel network.

Please resolve my problem.

This is to state that airtel pole is fixed at both end of my house which is causing troubles to me.
Hence it is requested to relocate one of the pole in order to resolve the issue.

In Dec 2022, I ported out from Vodafone to Airtel.
I had paid and cleared all my dues with Vodafone and got a new Airtel SIM in Dec.
In February 2023, Vodafone generated a new bill for Rs. 309 to my number. This was not right. In March 2023, Airtel deactivated my SIM without any notice. Now I am at risk of losing my number as I live abroad and cannot go to India to get a duplicate SIM!!

Please help me in getting my old Airtel SIM re-activated.

Sir.
I booked new connection on1 April23.I paid four thousand on same day. During visit of technician he informed that due to technical issue, services cannot be provided.
At least amount should should have been refunded, on Sunday ie 9 April, I lodged complaint on no 198 and gentleman assured that I will receive refund within 48 hours.
Till date no refund of four thousand has been recd. Today your customer executive is informing that you have to mail to some I'd
This is not expected from corporate like Airtel by giving evasive and irresponsible replies.
In case amount is not refunded within next 48 hours I will discontinue all mobile and net services and switch to JIO.
Please take necessary and urgent action.

Mails are not responded by nodal officer, then what is role of nodal officer
Regards
Suresh N

Show quoted text

Hi, I'm currently at dubai and have Airtel sim with me. I'm continuously recharging an amount of RS.99 monthly for the active network of my number here as suggested by customer care. But after six month it showing no service here. Currently do the needful as the phone number is essential for bank transactions and other important matters. Hope you will do the needful.
My email ID is [protected]@gmail.com and mobile number is [protected].

I'm using Airtel black account, in my account i didn't get proper connection so I plan to change my location. Airtel doesn't not have service to my new connection. i request to close my account. I raise lot of service request to close there is no response from Airtel. For new connection they call repeatedly. For my request Airtel doesn't give proper response.

I did recharge of rs 3359 from my airtel thanks app and it said i will get cashback of rs 15 to rs 100. I didn't receive any.

My browser show me on this site every time one.airtel.in. I've already cleared my browser cache and all.but no use still showing my browser

I have recharged on 3 April 23 for Rs 200 and from my balance of Rs 200 their is a deduction of Rs 22.42 on 3 April 23 itself as service charges but 3xecutive said that it's for activation of channel 278 which I have deactivated on 17 dec 22 then how it got activated without my consent, also Rs 15 deducted on 29 jan 23 as service charge and Rs 25 was deducted from my adjusted refund of Rs 487 and upon complaint it's still not been refunded in my account and service provider Airtel DTH is not at all resolving it as it's a complete mistake from their employees of backend who are deliberately doing this nonsense.
Also activation fee of Rs 413 and Rs 150 as installation fees have still not been refunded as these two services are available free of cost to all DTH hd set top box and it's available on thanks app and on website but Airtel is doing fraud by not giving the refund of these two amounts.

Ask them to refund it on priority basis.