Airtel Complaints & Reviews

I recharged my sim for ₹448 via the airtel app using my debit card. During the process, i received confirmation message from the bank about the debit of ₹448. The transaction then failed showing recharge failed. But the money was deducted from my bank account

Bill payment of rs. 448.0 has been initiated towards your airtel mobile 99011xxxxx. Txn id:[protected]. The payment will get posted to your airtel account within maximum 4-hours. Please keep this txn id for future reference.

Syn - inr 448.00 dr to a/c xx4910 on[protected]:02:12 for ecom txn at ha2rupyu - bhartiairtellim avl bal: inr xxxxx. Xx. If you find the txn suspicious, sms block to [protected] to block your card temporarily or call our tollfree no.[protected]/[protected].

I have tried recharge a airtel prepaid number in airtel payment bank account dated on (16/4/2020) to rs.249 pack. But amount has debited in my account without recharge. Recharge transaction failed, but amount is debited, transaction id (Protected) not refund till now. What i do? Please response and resolve the issue., i have tried to call many times, there is no any response for airtel customer care number, kindly do needful and refund immidiatley

I have recharged my [protected] Airtel no. Yesterday with 349 plan. I got SMS and the amount also debited from my bank account. But the recharge is not done yet. Customer care service is not responding also. Please do something.

Regards
Kishore Gupta

Hello,

I am writing here to you get aware with my concern about airtel. The day before yesterday (15/4/2019) i have recharged my mobile number with rupees 598 i. E combo pack. I have started reaching airtel the day itself, but still the solution is pending and no proper response from their side. I have tried reaching via call cutomer and also writing email to support team.in this pandemic situation i can't connect with my home and friends as i am working away from native. Usually i will call my family daily. But last two days can't able to contact my family due to my old plan expired and they repeatedly suggesting me to recharge through ivr, its ridiculous and furious.

Please help me to get my amount back asap.

Regards,
Dinesh

I never signed up for postpaid on prepaid number for airtel. I made an enquiry for airte postpaid connection and got a new postpaid connection. Now i'm getting postpaid payment notification for my prepaid number.
I checked on airtel thaks app and showing my prepaid connection as postpaid now.

I didnt signed up for this. And i tried to contact airtel customer care. Only ivr self help options available. Couldnt find any articles in faq in airtel website/application.

Dute to covid-19 lockdown i'm unable to visit any airtel store to enquire about this.
I want an action that to restore my prepaid connection.

I did my recharge of INR 558 on april 8 2020, amount was debited from my PNB but recharge was unsuccessful and today is april 16 2020 and i still didn't recieved any refund. transaction i'd was[protected].

Dear sir
I have recharged my mobile no [protected] for rs 379/-(399-20/app discount ) through airtel thanks app and amount has been deducted and got a message from customer care that Txn ID:[protected] but sim is not recharged yet, I have tried calling customer care since last 2 days but not getting any opstion to connect with u then at last I mailed to 121, ceo and some nodal officer mail id from my regiestered mail id with you even I regiestered my complain in consumer forum portal but did not get any response from your side . After waiting 2 days I am going to recharge my mobile once again for 449/- so plz now return the previous amount of 399/- bcz now the previous recharged would be waste if after 15 or 20 days u will solve that, 8 have faced much difficulties not having recharge for 2 days, was unable to call anywhere and now I want my money back any how from the previous recharge .
I am attaching screenshot of previous recharge for your better understanding .

Note- me and my family using airtel sim since last many years but this type of customer care response I didnt see anywhere else, I did everything to rectify my problem, calling, tweeting, mailing everything, plz do the needful it's our hard earned money .

I recharge my phone number via Airtel thanks app but recharge is not reflecting in the account and balance has been deducted.

Hello,

On 14th of april 2020, i had recharged for rs.598 (Valid for 84 days-1.5gb/day), through airtel thanks app. To this recharge a coupon of rs.40 was applied in the airtel thanks app. The money was deducted from my account, but i couldn't see the recharge reflecting in my account. I checked with the 'transaction history' in airtel thanks app several times, and couldn't find the transaction.

So kindly look into the issue at the earliest, as additional rs.45 will deducted from my balance.

Regards,
Arjun n l

Dear sir,

I was holding airtel number [protected]. By entering wrong passwords the sim got blocked. I need a puk code to use this airtel sim card. I am enclosing my aadhar card & copy of sim card for your reference. Actually, i think the number is under my nephew's name (Mohammed habeebuddin sameer), write now he is not here he is in the united kingdom studying there for future studies. I request you to change my name or send me a puk number to unlock the phone at the earliest.

I hope you will do the needful at the earliest as my bank accounts are linked with this number.

Mohammed farough uddin sohel

[protected]

[protected]

I recharged my number through airtel thanks app. Recharge was successful but still I didn't get my recharge even after 4 hours !!!
Still no sign of crediting my account. In difficult situation like covid19!!

My airtel broadband stopped working in February 2020. I had called customer care multiple times in the same month but the issue was not resolved. I asked for deactivation of the services on the call, but again nothing was implemented.

After that, the landline that was provided to me with the broadband stopped working and there was no way for me to reach customer care on phone. I sent an email to airtel customer care on March 21, 2020. I got no response, it has been more than 25 days. Moreover, I get a call on my mobile every now and then to pay the bill for the last two months, but when I ask them to discontinue their services, I get no help in the same.

Airtel landline number[protected]
Bhopal, Madhya Pradesh

Dear madam/ sir
On april 14 i was recharged to one airtel number. But the number i was recharged which is in not service. The recharge was done through google pay. I really don't know what to do. So please kindly reverse the recharged amount to another airtel prepaid one of my family have. That day already i send one complaint about my issue. Your people contact me throught email. But unfortunately that tine i missed the chance to reply immediately. I am really sorry for that. Please kindly give me another chance to resolve the issue.

Didn't received any recharge while amount is deducted from my account.
Rs. 1498 on airtel number - [protected]
Done through my airtel app
Payment through paytm app
Transaction id[protected]
Also the app showed that recharge failed and amount will be refunded in 8 hours. But didn't received any.
I have emailed regarding this but didn't received any reply from bank.

My mobile number [protected]. I recharged via Airtel app. Amount deducted from my bank account but recharge not done. No history in Airtel app transaction. But amount sent. Please rectify my issue.

I have recharged my mobile no [protected] with amount rs.149/- on 15 april 20 at 08.26 am through airtel app and amount paid through airtel upi. The amount has been deducted from my account but recharged has not happen till date.
Detail of recharge as below-
Upi transaction id[protected]

Amount rs.149/- on 15-04-20 at 08.56am
To — airtelin. [protected]@axisbank

I have ported my sim from dolphin to airtel but even after so many days i am not able to recharge the airtel number. Everytime it shows recharge failed when i select the operator as airtel and my incoming and outgoing services are stopped. But when i select the operator as dolphin the recharge is successful but my dolphin sim shows no service when i insert it in the mobile.
Please resolve this.

I tried recharge for two times for a same number and for both the money has been deducted.

I have recharged through airtel thanks giving app and payment was done through upi bhim. My money rs 399 was deducted from my account but app is not showing that transaction and my pack is expired. Airtel customer care is not getting connected and its the worst experience. I want my refund or recharge to be done as soon as possible because it is expired

I have made the payment for fibernet connection for rs. 942 on march 18, despite the assistance given by senior and other team, we are still struggling with the internet connection. The caf [protected] and the transaction id is[protected]. The airtel executive visited us on april 4 and placed the set up box with no connectivity and assured us that the connection will be up and working by april 6. Then again the executive visited us april 12 and assured that this be taken up soon. I am extremely fed up with the services and wanted them to either fix the issue or refund by money back.