Airtel Complaints & Reviews

Please action sir, my side evidence and papers up lode sir

28/05/2020
Id - [protected]
Problem-
I have registered an complaint of service fault in airteltv id [protected] connection dated 28/05/2020. It has been 7 days that i have been calling customer care and telling them about the problem that i have facing. Its really a pathetic situation that airtel is not helping their old customer during this lockdown. No service engineer is respond to our calls.
When i am calling them they are giving me fake assurance that they are sending people within few hours but they are not doing it.
I never expected this from airtel.

Resolution-
Kindly repair the fault in service by their people and refund the money which have been deducted dialy in this 7 days.

I tried to add 507rs to my airtel app using amazon pay platform and money got deducted from my account but no money is added in my airtel wallet of airtel app.

Plan says free std calls but same not activated on landline.

I paid rs. 2828 on 5-jun-2020 for booking of airtel broadband connection. Payment screen shot attached - transaction id and caf number.
The sales girl called me and said you have to pay first and then it will be installed on the same day within end of day. I paid on 12pm of 5 june 2020 and then they are not picking my calls and not answering on whatsapp.

As lockdown is going on i can't go outside and tell someone what is happening. I messaged today, i am yet to get the refund. I think it is a case of fraud where i can't even track status of my booking after paying rs.2828 in advance. 3 times i called customer care and they say there is no way we can track with any details mobile number, caf, transaction i'd.
Biggest shock is that there is no way of logging a complaint through the customer care number or portal/ my airtel account as there is no record of my payment.
I have been using airtel services from last 3.5 years and this is how they treat their customers.
Please look into it at the earliest as this is a serious process gap from airtel and how they fool their customers. Refund immediately.
Sales girl contact numbers who is making customer fool.
[protected] and [protected]. If not resolved i will make a police complaint.
I need connection urgently as i am working from home.
My name : pradeep jain
Email i'd: [protected]@gmail.com

Sir/madam,

On 18th may, 2020, i had requested to add an amount of rs.1310 for my airtel wallet (Contact no. [protected]) from my state bank of india account through airtel thanks app. But due to some technical/network issues, the transaction repeatedly failed multiple times, post which i tried from my laptop by logging in through www.airtel.in, which was successful. Immediately after the successful transaction, another transaction from my previous attempts through airtel thanks app also got through successfully, leading to duplicate transaction and double debit from my bank account (Screenshot attached). I tried to transfer the additional duplicate amount from airtel wallet to my bank account, but it is charging convenience fee for that transaction.

Please consider my plight and it's very unfortunate on my part amidst the current adversities throughout the world due to covid-19, which has affected everybody, directly or indirectly. Please arrange for refund of the amount to my bank account without the convenience fees. I would be obliged and feel privileged being a loyal customer for over a decade. Your earliest action is highly solicited.

I have already emailed to airtel customer care and airtel ombudsman citing the aforementioned issue but no actions have been taken by them. Please consider this case and let me get back my hard-earned money without extra charges. Thanking you,

Yours faithfully,
Arijit ghosh
(Contact no. [protected] / [protected])

Sir,
I have done airtel dth to wrong account ([protected]) instead of [protected] due to oversight. Kindly add/ transfer rs 300 to my airtel dth account bearing customer id: [protected]. Based on my earlier email which was sent yesterday you provided me with service reference number 24716564 but without resolving the issue you have closed the complaint/ service number 24716564 for your airtel digital tv. My airtel digital tv account balance s still showing as zero ('0'). Kindly transfer rs 300 to my airtel digital tv account immediately. You cannot cheat the customers without resolving their problems else we will say good bye to airtel digital tv forever.

Particulars: airtel dth recharge
Amount: rs 300
Transaction id: operator reference number (Ref#[protected] and txn reference number of amazon.in (#igaisrmmd9)
Mode of payment (Bank/website/app): netbanking
Date of payment:[protected]

Hi team,

Regarding the refund of my activation fees paid for broadband connection with you.

On 5th june 2020 i have made the payment for broadband connection (See the below details). However, next day on 6th june 2020, one of your lead engineer came for the inspection and informed that the broadband service is not feasible in my area. Hence, he has not provided broadband connection to me.

Kindly refund my payment made for the broadband connection asap, so that i can try with other service providers.

Fiber digital application - [protected]
Payment txn id[protected]
Activation payment made is rs 3536.00/-
Plan - airtel extreme

Thanks & regards,
Suresh. C
[protected]

Hi i have recently port my number to airtel, after porting my number i got 5rs balance for 1 day. But after that not able to recharge my number from any online platform even from airtel website and mobile app. Is there any frc recharge i need to do then please inform me. My number is [protected]
And my altar net number is [protected].

Issue of signal loss of airtel dish tv since 18may. Complaint given to customer care but no responce from airtel digital.
After submitting complaint, service engineer call & only ask for address. Very poor service by airtel. Till now no one service engineer visited to site. Customer care is giving only service engineer number. But nobody is giving responce. From 18 may i am not able to view tv. I am asking to return my deposit & money, so i can purchase another dish tv. I have already purchased yearly package.

Pls help required in this matter.

Our std numbers are not working properly. Please do something for it.
Std number [protected]

I would like to make a compliant against about how they indulge in the un-ethical ways in doing their business.

It appears airtel has recently made a policy change to calculate the due date from the billing date. It reduced the due date from 18 days to 12 days. Yes, you read it right, they made this strategic decision, in the midst of global economic crisis caused by corona. While the airtel is within its limits to change the due date policies, they should have allowed the customers to change their billing date such that they will be able to setup a date of their convenience. While i have paid my due amount, i have written an e-mail to them asking them to adjust the billing cycle such that the due date is restored to normal, however i have not received any reply.

After a week, i received an automatic reply stating that they do not have customer service system in place due to the pandemic and they would not be able to assist me in my query. It is important to note that the automatic reply was sent after a week. I have only known cases of immediate automatic replies but in case of airtel, they take one full week to # whether an automatic e-mail can be sent or not.

It is understandable that it is difficult to provide 100 percent customer service during this uncertain times, but why make such a policy change that affects the customers during this time and leave customers in confusion and with no options.

This is not the correct way to do business.

Sir/madam,
I made a airtel top up of 399/- on 01/06/2020 through sbi yono lite. Transaction id is uha0383509.
Please find out the issue and resolve as soon as possible.
Please update me on the same.
Thanking you.

Twice i recharged my father's mobile on june 1st, and both the times the amount is deducted from bank account (Rs.379 each). Later in the airtel app, the recharges are shown as failed, however, even after 5 days, i have not received my refund. Please help me..

Had to pay 100rs for getting a sim card replaced at the home store of airtel. When asked, they happened to mention it's the service charge and they charged less as they're in a hurry to leave after work. When demanded for a receipt they hesitated a little and said they could return the money if 100rs was such a big deal.

My query is related to some other number [protected]. Recharge reference no.[protected] &[protected]. (Pay by amazon balance ([protected]@gmail.com)

1st i see recharge on this number... Show pending & status-your money refund after 3days... Again i recharge on this number... Success but after 15 minutes show... Recharge success.
So. Please refund my money of 1st recharge.

I have recharged my no. ([protected]) on 2 june 2020 by using airtel website but till 5 june 2020 recharge is not done by the airtel. And my account is debited at the sane time by rupees 149 still i did not get my no. Recharged. So i want you to reslove my complaint as soon as possible and provide me the benefit of recharge or refund my money back.

Payment details
Prepaid recharge of rs 149
Txn id:[protected]

My airtel prepaid connection just stopped working on 4th june 2020. As i woke up yesterday morning i noticed my phone wasn't getting a signal. It showed 'no signal' on the phone. So i tried calling the number and it said that the "number does not exist".

I contacted customer care who than informed me that the number was missing from their database. And it was deleted. So than i went to a airtel store near by. They checked the number and told me the same thing that there is no record of the number in their records.

First of the number was in use for a long time approximately 10 years. Secondly it was recharged it inr 49/- on 30th may 2020. Third till the 3rd of june it worked perfectly fine.

How come a number be deleted without any intimation? My life is dependent on that number as it is registered with everything i use, banks and all. This is a matter of serious concern. What should i do now as no one at airtel has a clue of what is happening. I want the number back again!

This is a matter of life and death. I have no other option but to lie down on railway track and wait for a train to end it all. Thank you airtel for nothing!

Last month may 30 i have try to recharge my airtel number rupees 399 after the 20 mins i have got message like bill payment of rs. 399 has been initiated towards your airtel mobile 9043*0. Txn id: 2005302*. The payment will get posted to your airtel account within maximum 4-hours. Please keep this txn id for future reference. Then i have been waiting for 4 hours but the recharge amount has not been transferred. Again i got a message that intimate that due to some technical error we will transform your amount to your account with in 7 days. 7 days has completed but not yet get my refund amount

Airtel by default have activated caller tune on my airtel broadband connection.
Added charges of rs 30 on my bill. I am not able to reach customer care, there is no option on application to deactivate the airtel service.

Details below:
Fixedline no. [protected]
Broadbandid:[protected]_dsl