Airtel Complaints & Reviews

Hi,
Greetings.

This is regarding complaint number regarding wrongly wiping of my data by airtel. Complaint id is[protected]

Please refer following points.

1. Upon 3rd sept, 2019 my allotted data was 68 gb approx (40 gb allotted and 28.5 gb unused of previous month). Screen shot of data balance has been attached.

2. I received message from airtel on 12th and 13 regarding my usage of data. On 12th i was informed by airtel that i have used 90% of data and on 13th i was informed that i used 100% of my data. So in just 10 days i used 68 gb of data!!!. Here the problem is that, all messages i received from airtel was showing consumption of 20 gb data. Message was reflecting 90% consumption or 100% consumption was for 20 gb only. Screenshot attached.

Now the problem is that if my data balance was 68 gb, how airtel was sending usage messages for 20gb and how airtel can exhaust my all data of 68 gb against showing usage of 20gb data?

Besides, i am following up with call center of airtel since 17.09.2019 to get details of date, application, site, download wise information, but not a single call center executive have sufficient knowledge of such issue and they were just giving misguided solution.

Kindly refer my brief note on interaction with call center executive.

1. On 17.09.19 i was called and and executive informed me to check myairtel app to get all data. And this much detailed information is not available on app. He insisted to buy data pack instead. So he might not able to undersand what customer is asking or was trying to sell data or was misguiding customer to close complaint.
2. Again i called on 24.09.19. Call center execute has given false commitment that she can email date wise usage on my registered email id. And she offered to buy datapack which i simply deny.
3. Again after 15 minutes later, upon non receipt of email, on 24.09.19, i called and explain my problem and inform executive that i am waiting for an email committed by executive during my previous call. Executive was not aware of anything and just transferred my call to supervisor.
4. Supervisor informed that they dont have such data and i can send email on [protected]@in. Airtel.com (Which is incorrect. Correct id is [protected]@airtel.com)

My question is that if this is the final situation, why i am not getting perfect reply from call center on my first call only.

I received call from airtel +91 [protected], and executive revert that airtel cant provide data on email and i have to wait for generation of my bill and in case o[censored]rgency i can buy data pack!!!

Besides, on email also, i am getting answer that airtel cant provide data on email and i have to wait for generation of my new bill.

I am requesting solution against following..
1. How airtel can exhaust my 68 gb data against showing usage of 20gb data,
2. When i can get my data back
3. What will be compensation against all hurdles i am facing without data as airtel has wiped out my data wrongly and illegally?
4. What will be compensation against time consumed by airtel in giving appropriate solution as call center is totally worthless.

Dear sir, my mobile no. Is [protected] i am using airtel network (Postpaid) for the past 7 years, i had changed postpaid to prepaid on 14/09/2019. From that day i had been complaining to airtel that i am unable to get or make any calls (Incoming & outgoing). Every time whenever i call to customer care they simply say it will get resolved in 48 hours. It has been 10 days till now but my problem has not been resolved. Kindly look into and help me as this no is registered in all my employee staff and relatives.

Hi,
I had my karnataka airtel postpaid sim no.[protected] and since the last two months i am trying to disconnect which is i dont know why not possible, courtesy airtel's poor service and no prompt action on any of the complaints/suggestions. Can anyone pls let me know why should i pay for the billed amount after having being requested for a disconnection?

I've been using airtel over 10 years and a few days back i ported my postpaid to prepaid plan. Currently i'm facing an issue with my mobile data connectivity for 5-6 days. I'm unable to connect with internet and tried all the troubleshooting methods suggested by the customer service executive. Please understand that this issue is affecting my work as well.
Please consider this issue as a matter o[censored]rgency and resolve it asap.

Having complete network outage over two three mobths now. Raised a concern ticket for network outage and it's been a month didn't got any response or solutions. Called customer care service for multiple times yet didn't received any deadlines yet. Whereas i'm not able to make or receive calls creating a complete nuisance impacting in my professional life in a large scale. Looking for a solution as soon as possible.

Hello,

This is shaik babs from bangalore, actually i was using vodafone sim due to some network issue i had ported to airtel from the day i was started using the sim for 2 days it's worked fine later my recharge got over i'm trying to reacharge it's happening atlot, i called so many times to the customer care they least bother about give a service, i think more than 8 times i called, completely my incoming, outgoing calls are blocked, i am not able to do any kind of banking transactions due to i am not getting otps also. Seriously i fedup with this. Kindly resolve this issue, i am expecting a call from you people that problem got resolved.

Airtel internet has suddenly become terrible since the past 3-4 months across bangalore. It was working well, now even images don't load and messages don't get sent. This is highly inconvenient because i depend on the internet for travel and online transactions. If this issue is not resolved soon i will have to look for an alternative service provider.

Dear sir,
I am using my number [protected] from more then 5 yrs i have also upgraded the sim to 4g it was all working fine until 3 days ago my cell phone suddenly lost its signal i tried to fix it but i couldnt i visited airtel stores they asked me to buy a new sim as they said that may be the sim was damaged, but it was not. While all this the store person told me that my surname in their system appears 2 times which is not matching with my adhaar card and pan card and due to this mistake they can not issue me the same number. I request you to please resolve my problem as this sim is registered with all my bank accounts and adhaar card too so i cant change my number. Help

Hi team,

I would like to inform you that my sim card with phone number [protected] has been lost and want a get a duplicate sim of the same number under my name: arnabi ghatak as soon as possible but presently in myanmar while my parents in india.in case you hand the card over to them it would be really helpful as the card will remain active by the time i will be reaching india back for use.

Kindly, let me know the process.

I am cardiology imprest store incharge at g b pant hospital new delhi-110002 my chamber is in c-block of said hospital no network available even to make a call in g b pant hospital new delhi-110002 facing problems by so many patients and their relatives coming on regular basis for treatment. They are unable to contact to each other.
This is a big failure by airtel that it cannot resolve the network issue since a long time.
Now, the condition is worst than ever before.

I given request to port in from vodafone to airtel. Which is approved by vodafone and yesterday night the voda sim is deactivated, but in airtel i am not getting any network, from morning i called 3times to airtel care but they are telling ### stories. Pl resolve the NO [protected] port in request

My number which i kept for porting is [protected]
I requested for port from idea to airtel.
My idea got disconnected saying the request has been processed but when i insert the airtel sim card it shows no signal for me to call 59059 to activate.
Please fix it asap or i have to take action against such irresponsible stuff!
Don't make a bad impression at the start airtel! Fix this asap within 24hrs.

Our service provider is not providing us service properly. They are not taking our complaint seriously and just taking money from us everytime but our problem remains unsolved. We have communicated with them but still they are not showing any importance to us. We are not able to watch our tv due to this problem. Please see to it. We are facing very much problem. Please see to our complaint.

Here, the internet speed in our region is terrible... My friend had already complained to the customer care. They claimed to solve the issue by a week ago... But the issue hasn't been solved. You are claiming that you are providing the india's fastest network. Please make that true in our region also..
Yours sincerely,
A frustrated airtel customer

I didnt get my experience letter from bhartiya airtel private limited...i had worked as promoter in airtel from last year 2018 to this year 2019...kindly provide my experience letter as soon as possible by mail...because it effected my career growth...just because of this i cant apply on others company...just because of this i used to apply as a fresher...sir please provide my experience letter by mail

My prepaid number got deactivated because i didn't use it as i was studying in the us. I would like to get it activated as i've given this number everywhere - bank, aadhar card, pan card; it's been linked to all my accounts and the company says i have no choice but to activate it to postpaid. And pay 500 rupees for 4 months, even if i won't be using it.
Please let me know if there is any other way around this.

Airtel is carefully trying to milk customers by enabling international roaming on customer's mobile as soon as one lands in a foreign country and these packs cannot be disabled by it's app as they have cleverly turned this off so that consumer is now helpless and will get a bill corresponding to his entire stay in the foreign country. There is no way for customers to wiggle out of this as they hide behind fine print which is embedded deep beneath in their documentation which weak courts and consumer law in this country cannot help with.

I was doing this 35 recharge for so many times in past and i used to get talk time balance in my main balance. Now when i recharged that amount went to package balance which will expire after 28 days.

Airtel always tells us to check *121# for recharge. I did same.in that i selected this 35 recharge option. It didnt say that 26 rs of talk time will go to package balance.
Its a fake information. If you update any plan then you should inform customers. There is no such info in *121#. Now i am fooled.

This is in continuance with my talk over 198 on 19/9 (Al airtel ref of[protected]and [protected] and mails to [protected]@airtel on 21/9and22/09 which had no respone. Therefore you are requested to examine and advise the revised bill
Ravindranath
I a longstating airtel customer changed to post paid services when approched airtel office at thrissur i was asked toclear the bill amont 890. As thi not tallied the bill amount of my plan. Clear my doubt they told that i have changed my plan. I have never wanted a change nor i have been advised of the change either by mail/ sms/notification etc. It is illegal to change the plan without my request/consent

Hello,
I got a pre-paid airtell dongle in december when i was visiting my parents in india, kolkata.
The number is: [protected]

I was told that it was a one-time 6 month pre-paid dongle. I paid the amount, and was under the impression that in june, once the 6 month ends, the account would automatically cancel.

But, i have received 2 bills for july and august, which went to my spam. My mother is being threatened by airtell billing department.

I am trying to cancel it online, but your website is so sub-standard, nothing can be done.

I have tried to pay the bill, and it would not accept my credit cards. The error says : "no suitable gateway can be found for the requested transactions."

I need the following :
1. Please cancel this account asap.
2. Please email me a confirmation that you have cancelled the account
3. Please let me know why i am being charged for july and august, when the person who sold me the dongle at the airtell office said it was for 6 months. Please ensure your sales representatives do not mislead customers.