Airtel Complaints & Reviews

My sim suddenly stopped working, I tried restarting and removing the sim,
other airtel sims are getting network, please resolve this issue.
I am also not able to contact you through mail as it is asking for registering, which requires OTP, which requires my sim to be activated, your customer care is really difficult to get a hold of.
number:[protected]

Sir,
I have a prepaid connection of airtel having mobile no. [protected] but before some days no network signal received in this connection and when i contacted to airtel outlet at vishwas nagar shahdara, they replied your connection has de-activated and you will be required to get new sim for this number as post paid connection with plan of rs. 499/- pm whereas i have recharge for this number on 3rd july 2019 and validity of this number is for 336 days.

I was suggested to take a family plan on my airtel that costed 1160 in which the lady in airtel shop told me that she will add my father’s number in the same plan. Now my father’s bill also came of 588rs and my bill is 1162. When i called they said that no number is added to my family plan. I feel cheated and i want to switch my number from airtel.

Quick Summary of problem:
I was a Docomo Postpaid user and opted to Port from Docomo Postpaid to Airtel Prepaid. Because in Docomo there was no option to convert from Postpaid to Prepaid.
Airtel Prepaid worked for 3 days and then Airtel converted my connection to Postpaid and did not even intimate me.
Finally, with Airtel Postpaid Bill, I got Docomo outstanding Bill of Rs. 5533 which was not communicated to me anytime and Docomo / Airtel have no idea for which service this is billed but as per them I should clear my dues!!!

Details:
Jul 10: Got DOCOMO Bill, total outstanding amount upto Jul 10 was Rs. 103, I already paid Rs. 150 on Jul 9th, which somehow was not reflecting in Bill, so I did not pay again for this Bill of Rs. 103. I have Bills and all Payment confirmations.
Jul 13: Docomo SIM got deactivated because of Port request from Docomo to Airtel Prepaid
Jul 14: Airtel Prepaid plan started, paid Rs. 495 for 84 days validity. I have SMS for same.
Jul 15: Airtel Prepaid plan continued, I checked the details in Airtel App
Jul 16: Airtel Prepaid plan continued, I checked the details in Airtel App
Jul 17:
My SIM Internet got stopped; When I checked Airtel app (using WiFi), it was showing as Airtel Postpaid. When I called
Airtel customer care they told me that there was request for converting this number from prepaid to postpaid. Though, I tried to convince them (for 2-3 days in multiple calls and call backs) as I have not requested for Postpaid, they said they cannot find from where request has been received but It cannot be converted back to Prepaid at least for one month after a Billing cycle is completed. I need to pay Postpaid Bill for at least a month.
I had no option but to wait. My mobile internet (postpaid) was also not working in this period. And internet from Prepaid plan was also stopped as I was no more a Prepaid user.

Jul 18:
I was travelling (by car) from Pune to Mumbai by road and when I needed Mobile internet most for using Google Maps, my internet was not working. Around evening, my internet started for Postpaid plan

Somewhere in Jul, Docomo was aquired by Airtel. If I have known this earlier, I might not port from Docomo to Airtel.

Aug 13:
I received Bill from Airtel Postpaid for total amount Rs. 5828.91.
When checking, there was TATA Docomo previous balance of Rs. 5533 for which no details are provided
I visited Airtel Store in Kalyani Nagar for this extra Billing charge, they said they have no information as its from Docomo (but Docomo is now Airtel). And I should pay as this is from Docomo and it was not paid by me.
If I need details of Rs. 5533, then I should visit any Docomo store for details information.
I visited 2 Docomo stores in Pune but both stored / shops were closed. They told me (over phone) that Docomo is now acquired by Airtel and so they do not have any Docomo business now.
I tried to connect Docomo Customer Care but those number do not work anymore.
I tried to access Docomo web portals for support, but they are being redirected to Airtel web portal

I contacted Airtel customer care on phone multiple times, but they say that I should pay Rs. 5533 as its from Docomo and it was not paid by me. As per them, they have no detailed information about Rs. 5533 and also still they do not know why my connection was converted from Airtel Prepaid to Airtel Postpaid.
As per Airtel, my connection can be converted from Postpaid to Prepaid only after I pay this Total Bill.They cannot help in providing details of Rs. 5533.
I got one working customer care email ([protected]@tatadocomo.com) of Docomo. I shared the complete experience to them. At least they replied. But reply was that as number is ported now, we do not have any details available and I have to pay Rs. 5533 outstanding bill.
Below questions are not answered by anyone.
1. How Docomo does not have records once number is Ported? They can tell Airtel that please charge Rs. 5533 for this number but they do not have details about why to charge this huge amount from a user having Rs. 299 plan?
2. How can Docmo allow to port if Rs. 5533 is outstanding?
3. Why Docomo has not send any email / communication to me that while Porting that Rs. 5533 was outstanding?
4. If my Docomo Postpaid plan is for unlimited calls and unlimited internet (internet speed decreases after total cap, and bill amount does not increase), AND Billing amount upto Jul 10th in Rs. 103 THAN how for Jul 11th and Jul 12th, Billing becomes Rs. 5533?
5. If Airtel is taking Port request and asking me to clear Bill of Docomo, why Airtel is not updating me early that still Rs. 5533 is pending?
6. If Airtel has acquired Docomo, why it’s so difficult to get detailed break-up of Billing amount Rs. 5533?
7. In my Bill, Credit Limit for my number is Rs. 1300 than how can my Bill shoots to Rs. 5533, and still, I have not intimated?
8. If Airtel is converting a user from Airetl Prepaid to Airtel Postpaid, why not they call and confirm with user? Or at least intimate by SMS that, “ok, Welcome to Airtel Postpaid”? Why user has to find out “Oh! Somehow I’m a Postpaid user” Again!!

Up until 3 days ago my airtel no[protected] was working fine but today since my phone was discharged completely i restarted it and got an error message "sim card registration failed", i tried cleaning the golden area of sim card but nothing happened then i put the sim in another mobile but did not recieved any signal while another sim card in the device was working fine so in the end result i find that my sim card got deactivated kindly fix this problem alt. Contact no [protected]

Airtel maharashtra and goa circle has deactivated my SIM without intimation from last five days no response from customer care and store, been using number from last 8 years been told won't get the number back, I'm incurring huge loss coz of the services provided by Airtel my recharge also got wasted asking me to activation charges, this is my active number made a recharge 2 weeks back, need help as company is not responding, not fault of my own I'm suffering coz of low grade service.

Hello,

I m unable to recharge my jio mobile number using Airtel wallet/money in my Airtel money android application

Only Airtel prepaid mobile number can be recharged

I have tried contacting airtel customer care.But Issue is not resolved.

Please let me know the solution for this

My account details:
Email: [protected]@gmail.com

Thanks & Regards
Satish

Hello,
My airtel pack of rs 999/- on my airtel number - [protected] which i took on the month of may 2019. Now, with due respect, i am informing you that the internet connection is very down from last 2 months. I have made several calls to your representative but no one answered my calls. As you know its an institute where all students come here to make their career and to study, so all the works are done online and for that i need a proper internet connection throughout the day. This is not a professional way to run a business. You need a proper customer service department. I always pay my dues within time and still i have to face such issues. It would be highly appreciated if you respond you my complaint as soon as possible. I expect a quick response as satisfying your customers should be your first priority.

From the last 6 months, i am using airtel pre-paid service.
But suddenly i am not able to call anyone, even if customer care also.
Every time i am calling to anyone, getting an automated message that"you are not allowed to call this number"

Tried to reach to customer care, but not able to.
And mailed the same thing to the customer service mail id, but no replay.

I get prepaid sim fron dealer Tayal Communication Dhamnod District Dhar State Madhya Pradesh my number [protected] . I port above mobile no jio to airtel in your free scheme but dealer have charge rs 400 kindly strong action above dealer . Antim Kushwah Dhamnod Dist Dhar MP 454552

Dear sir/madam,
Our post paid mobile no. Is [protected] in the name of m/s blow packaging (India) pvt. Limited plot no.54, 55 & 56, sector -31 b, imt rohtak (Haryana).

We have submitted the new e_mail id : gdpatel. [protected]@gmail.com
For air tel post paid e_ billing with your rohtak regd. Airtel office
Near chottu ram chowk, rohtak haryana.

But we have not received the e_bill by our above said e_mail.

We have already 3 post paid airtel mobile numbers the relationship no.[protected] and last b. No. Bm2006i[protected] this bill also received
On above said e_mail id

Under airtel secure got my phone fixed. Before the phone is fixed they told me i have to pay 10% of cost of repair cost, which i have on recording. Now they are asking me to pay 10% of estimate vale, which i was conplete unaware of. And they very conveniently have set my phone value at rs 40000 (Invoice says rs. 28000).
I am willing to pay 10% of repair cost as i was told. But they are keeping my phone against my will and asking me to pay 10% of estimate value.
I enrolled under airtel secure after watching their youtube video about airtel secure, which also says 10% of repair cost.
Problem 1. They are not returning my phone even after it is fixed.

In my village there is no proper network available for voice call also. Need to go to somewhere in high place to have a network to make call. We get 2g signal in some place only. That too very rare. Please help us to resolve this issue. Since we have many house there who are facing same issue.

Name: sheetal
Place : malekodu, halnad taluk, kundapura city
Mobile number : [protected]

As a airtel customer for over 12 years, i have experienced many issues with airtel and now when i want to move out of the country and request to close my postpaid and move it to pre-paid connection there starts airtels game.

I am asked to visit stores and in the stores the kind of negligence on you is a pure gamble by airtel to make sure customer doesn't go out of postpaid.

The mail i received from airtel customer...

I recharged my father's mobile with airtel app today[protected] for 349. The money got debited but the recharge failed. The money is not showing up on the airtel app either and my father keep getting messages to recharge his mobile. Today is the last day for recharge and they haven't refunded the money yet. I need the money to recharge it again...

We have made a complaint at airtel office, coimbatore, tamil nadu for replacement of 15 sims which in problem.
They are not agreeing to replace.
Plz send some one to replace the existing sim.
We are having nearly 90 connections from you for our group companies.
If this problem continues or no co-operation at your end, we will change all our sims to other network.
Plz act swiftly.
G. Sathiyanarayanan
General manager

I'm not getting incoming calls in my area. This problem started since march 2019. Our area is not a remote area. Its about 3kms from city. Almost all the airtel customers in our area facing same problem. I even missed emergency call from my kids school. People are switching to idea since we are getting good network. Several complaints gone to area manager. He has visited our area and promised to solve the issue but till now nothing has been done. Please rectify the issue.

I have visited this store on 17/08/2019 to get replacement of old sim, as my airtel sim stopped working all of sudden. There they were not accepting adhar card by giving some silly reasons. So i have given my dl to check if that would work. However at the end they accepted adhar. And i left/forgot my dl there and left to office. The next day i went asked for the licence, they are not even ready to help in finding. They are not even allowing me search. There is no value for customer documents in this store.

I got an international roaming pack for 30 days @3999 for my us visit and it was auto-renewed without my consent and intimation after 30 days. When i requested for this package before my travel i was not even told that it will be auto-renewed or i will be charged @649 per day after 30 days. When i found out i immediately deactivated it within 1-2 days of auto-renewal but was charged for a full month and after deactivation, airtel kept charging me @650 per day for following days. I have now received a bill of more than rs 11000 and i am not able to contact customer care also. The so-called toll-free numbers are fake. This is such harassment. I have sent an email at [protected]@airtel.com and hoping for a resolution.

All of a sudden without prior notice my postpaid plan has been changed. I have charged exceptionally higher than my previous plan. Please help me.

My unbilled amount is showing more than 430 rupees as I was previously using 99 plan. i have the recording with the executive he also confirmed that, as per new rule they have changed the plan. My question is without any prior notice how they can change my plan?

And also I am unable to port untill I pay the amount. Please help me.

The same happened with me and my wife.

I am attaching the image screenshot below. For reference..