Airtel Complaints & Reviews

My credit card was auto debited with 706.82 & 22/6/2019 without pin/otp. Please look into this and reverse the charges. I have never used the card from my end. This seems to be some sort of fraud that you have to take care from your end. I have seen similar kind of complaints raised by other consumers reporting the same issue. There is no solution that you have given so far. How are we going to resolve this i need an answer and update... I'll report this in all social media about airtel

I have been a loyal customer of airtel from past 8 years.
In the last second week of april 2019 i went to airtel store near sony signal koramangla to get a nano sim as i wanted one for my new phone.
Mr manjunath from store told me to convert the service to postpaid to get a nano sim. I gave the required documents the same day. The sim got activated but after a month basic call (Both incoming and outgoing) and sms service got deactivated and a week later sim got deactivated.
I tried calling customer care when there was network availabe but they were unaware of the issue. Later when i went to another store, they informed the conversion procedure done to get postpaid service was illegal.
My number has been added as child to mr manjunath's number and then removed after a month and was told to file a complaint. I called this person and he requested me 3 days to activate sim. Now its been weeks and he is unreachable from every means.
From past month and a half my sim is deactivated and there is no help from airtel customer service. As it is registered number i am facing a lot of issues with bank, office etc.
And the irony is people from airtel are calling me saying there is overdue balance of 4000 when the sim is not even active.
The store is unreachable, customer service is unhelpful.

Helo sir/madam i want my call details of month jan and feb as my friend call me after long time in the month of jan or feb 2019 i did not able to save her number but i remember it starts from 8 so please help in finding her number by providing call details of jan and feb 2019 month as i have a very important work to do so i need to call her if you find any number starts with '8' please send me that i may be my friends number.
Thankx for help

Hi,
My no. Is ported from tata docomo to airtel. After network went from tata docomo. I inserted airtel sim but there is no network. I have restarted the phone twice.

It was also first showing sim2 not provisioned.now i m stuck and not able to do anything

Could you help me?

Dear sir
I received a call from aarti, pankaj mobile no [protected] on 12 february 2019 offering me to install bharti airtel services 4 g satalite device installation.
From bharti airtel s mumbai office i received sms that further mr abhinav sharma will be in contact.
Mr. Abhinav sharma m no [protected] sent by mail policy deed of lease[protected] which executed in mumbai on 13/02/2019, and asked to deposit rs50000 (Fifty thnd) in given a/c no[protected] idfc bank ifc code 0021251 and a/c no[protected] code fdrl 0001981
For 31000/- as security deposit and stamp duty.
I have deposited both amount in both accounts on
14/2 and 13/03/2019.
After depositions there's no contact by mr abhinav sharma his phone switched off mail no reply. Mumbai office no reply.
Please help with needful to solve the problems.

Thanking you
Sushil mungre (Bhopal - m. P)
M [protected], [protected]

I have applied for airtel broadband connection it has been 1week they told they will setup the connection within 24hrs no engineer has called me they came for filling few details i have also done online payment of 500 i have sent mail to them 8 to 9 times still they send the same reply
The last time i sent was yesterday they told they will contact today but they didn't
Pls help me with this situation get a broadband connection within 2days
Thank u

I have been facing network problem from last 4 months i was asked customer care to take complaint regarding the network issue but they denied my request and taking inputs, at last calling many number of times, they have taken complaint ( No. C4GSP[protected]) (No. C4GSP[protected], and never resolved it, after that again i have given a call to customer care for the complaint status and issue, this time they were very rude and saying to me, to report in consumer court, how can consumer bears such type of behavior of employ.

In have mistakenly recharged [protected] instead of [protected]. The amount that I paid was rs 448. But the Airtel service centre in not helping me at all. They are just saying that they cannot refund my amount as I have used Amazon app to pay. Please help me to get my money back type to my account.

I have submitted my documents to this email id winback. [protected]@airtelworld.com on 2nd july as per your executive request and they have told me that i will receive my sim within 10days its been more than 16 days but i didn't receive any sim as well as they are also not responding to my emails and call. [protected] this was that executive number.

My airtel sim number which was supposed to receive at my address is [protected]

Kindly refer the below training email communication to airtel for your reference and understanding.

It is so unfortunate that even after more than 4 months continuous follow-ups and escalation to even senior management, no action has been taken yet. I have paid my bills on time like a genuine customer and paid the bill amount fro last 3 months even without using the service.

Due to network unavailability issues i was facing lots of problems because of which i decided to port my number [protected] from airtel to vodafone and to close this airtel number [protected]
After several requests also airtel number [protected] was not closed and they were not allowing me to port my number by rejecting port for no reasons.
Now the out going and incoming service to my mobile [protected] is bared without any reason and information.

Need your immediate interventions for resolving my issue and strict action against airtel officials for negligence in service.


From: rajesh bihari [ pvbu, engineering, pune ]
Sent: saturday, july 13, 2019 11:24 am
To: appellate ; [protected]@in. Airtel.com; nodelappellete. [protected]@airtel.com; [protected]@jagograhakjago.com
Cc: kumarrajesh. [protected]@gmail.com; nodalofficer. [protected]@in. Airtel.com; nodalofficer. [protected]@in. Airtel.com; gopal. [protected]@in. Airtel.com; [protected]@bharti.com; sanjay. [protected]@in. Airtel.com; [protected]@in. Airtel.com; ceo. [protected]@bharti.com
Subject: fraud by airtel _no action taken against my complaint even after 4months of follow ups

Dear team,

It is highly unfortunate that, a consumer service provider like airtel is least bother about the customer complaint. Even after 4months continuous follow-ups and escalation to even senior management, no action has been taken yet. I feel like cheated and feel it is the violation of consumer service law.

Dear consumer forum, i would request to look into the matter seriously for immediate resolution and necessary action against fraud.

Current status of my number [protected]:
1. Incoming and outgoing services from my mobile is bared without any intimation.
2. My mobile number [protected] is inactive without intimation.
3. Service porting request rejected by airtel and port unique id expired.
I got a call from airtel higher escalation team (Himanshi-[protected]) stating that my mobile number is in inactive state and when i asked them the reason for deactivating my account she had no answer, rather she told if i want her to activate my number i will have to avail the service for further 3 months and after that i will be able to port my number to other service provider. I felt as i am being trapped and being blackmailed.
I told her clearly i want my number to be activated asap without any condition, so she said she will have a discussion with her senior and get back to me but it’s been more than 10 days and i have not received any call from her till date. I tried calling her on the same number its coming switched off. I am not able to call customer support team as outgoing services are bared on my number.
All my accounts are associated with this number [protected] along bank accounts, because of which i am suffering from financial crisis.
If any fraud happen on my account i will completely held airtel responsible for the same.
Need your immediate interventions for resolving my issue and strict action against airtel officials for negligence in service.

Regards,
Rajesh kumar bihari
[protected]

From: rajesh bihari [ pvbu, engineering, pune ]
Sent: wednesday, july 03, 2019 12:22 pm
To: appellate ; [protected]@in. Airtel.com
Cc: kumarrajesh. [protected]@gmail.com; [protected]@jagograhakjago.com; nodelappellete. [protected]@airtel.com; nodalofficer. [protected]@in. Airtel.com; nodalofficer. [protected]@in. Airtel.com; gopal. [protected]@in. Airtel.com; [protected]@bharti.com; sanjay. [protected]@in. Airtel.com; [protected]@in. Airtel.com; ceo. [protected]@bharti.com
Subject: re: cancellation of airtel 4net data card no [protected]

Dear sanjukta,

I was expecting that, somebody from airtel appellate team would study my case properly and resolve my issue within no time. Unfortunately, i was having false expectations.
There was a clear communication from my end regarding the issue and stated i will not be paying single penny to airtel henceforth until my no [protected] port to other network and which was agreed by sudha over communication dated on 27th june 2019.
Later on 27th june i got an email from [protected]@in. Airtel.com stating my outgoing calls are bared. I was still ok as did not want favor from your network but on what basis you have written this email to me and have charged me this amount.

Currently there is an excess amount of rs. 293.1/- is reflecting in your account. You would also be charged prorated rental for the period[protected] to[protected]. Your final bill is expected to be generated on[protected].

It was delayed for more than 2 months due to incapability of airtel, why i would be paying for your fault??
Last 2-bill cycle i had paid the bill was more than rs. 1000 each time still i paid complete amount without even using it because of my honesty. You can check in your database for records.
Because of your delay, my mobile number port request is rejected twice. Now it is getting difficult to port. My outgoing service on my number is bared from your end.
Still you have the audacity to charge me for the service, which i have not used.
Ideally, i should be getting the last 2 months bill amount reverted to me for not proving the service as per the commitment.
Dear consumer forum support team, need your intervention on the same and help me in getting justice.
Regards,
Rajesh kumar bihari
+91-[protected]

From: appellate
Sent: saturday, june 29, 2019 5:49 pm
To: rajesh bihari [ pvbu, engineering, pune ]
Subject: re: cancellation of airtel 4net data card no [protected]

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Dear rajesh kumar bihari,

Warm greetings from airtel!

I am sanjukta padhi, your airtel experience advisor.

This is in reference to your email informing us about the delay in cancellation for your airtel mobile number [protected].

I understand your issue regarding the delay in cancellation and regret for the inconvenience caused.

I had escalated your issue and as per revert received,, i would like to inform you that your cancellation request with the reference number sr[protected] has already been registered. Your services are expected to be restricted by[protected].

Currently there is an excess amount of rs. 293.1/- is reflecting in your account. You would also be charged prorated rental for the period[protected] to[protected]. Your final bill is expected to be generated on[protected].

In case you wish to pay prior to your bill generation date, you may make an advance payment basis your current usage amount. To know your current usage amount, you may dial *121*2# and for due amount information, please dial *121*1# from your airtel mobile.

Further, i would like to inform you that the number [protected] has been deconsolidated from the primary number [protected].

Thank you for writing to us.


Best regards,
Sanjukta padhi
Advisor : customer experience
Bharti airtel ltd

On thu, 20 jun 2019 at 05:35 pm wrote:
Dear support team,

I am rajesh kumar bihari, registered against email id kumarrajesh. [protected]@gmail.com using airtel mobile number [protected] & [protected].

[protected]: primary number
[protected]: secondary number

I has raised several request for closing my mobile no [protected] and porting my mobile number [protected] to vodafone.
It has been so unfortunate that even after continuous follow-ups with customer support team my issues still persists and all the time they will give me some false commitment, which never worked since 3 months.
Than went to vodafone store in pcmp, pune thrice and made them talk to the customer team that also did not work.

Reason for closing no [protected]:
I was using it in a 4g airtel data card that i am not using it anymore since 4 months.

Reason for porting no [protected]:
No airtel network in my area which affecting my communication process. Reported several times since day 1 but no action taken.

Status as on 20th june, 2019:

1. Mobile no [protected] is active date. I am paying bills without even using your service. Airtel failed to deliver even after several false commitment by your support team and vodafone center.
2. As per airtel, payment is pending from my end and rejected mobile no [protected] for porting service.

I am expecting an immediate necessary action to be taken against this issue and waiver last 2 months bill, which i did not even use, but i had to pay because of your failure in action.
Again, i have applied today for porting my mobile number [protected] to vodafone service. Ensure this port service is not rejected again.
Consider this as a warning, if issues related to my mobile is not being resolved by next 24 hours, i will go to consumer forum for legal action.

Refer below email for your reference.

Regards,
Rajesh kumar bihari
[protected]
[protected]

From: rajesh bihari [ pvbu, engineering, pune ]
Sent: wednesday, may 15, 2019 3:30 pm
To: [protected]@in. Airtel.com
Cc: kumarrajesh. [protected]@gmail.com
Subject: cancellation of airtel 4net data card no [protected]

Dear team,

I am existing customer with airtel with number [protected] & [protected].

[protected]: 4g data card no
[protected]: mobile service no

Both the number are in service but [protected]- 4g data card no i am not using it anymore.
Requesting you to close above said number with the immediate effect.

Mu registered email id with airtel is kumarrajesh. [protected]@gmail.com.

Regards,
Rajesh kumar bihari
[protected]

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This is regarding the subscriber id [protected]. I have taken the airtel dth subscription on 13th july by paying rupees 1633, while the bill indicates only rupees 1529.
After one day of installation, i get the error of b0001 with no signals. When contacted the local office, they initially respond that the installed technician will come to resolve the issue. But after repeated calling to the office/technician, i get no response. Today when i called the technician, he just says that we only install but not resolve issues. I got multiple contacts who after listening to my issue tell that the same technician will resolve the issue.
But after trying to call them again, they just switched off or cut the call.
They have taken the money and now they are not responding with any sort of minmum responsibility towards customer issues. The local office just cut the call in middle when i called today
The numbers i contacted:
[protected]: airtel dth office,
[protected],
[protected],
[protected],

This is with regards to the mobile number : [protected].
I have been with airtel since the last few months and the expectation which was showcased through the advertisements is so high that the customers get convinced and come to your network.
Post coming to the network there is absolutely no sign of relationship or concern for the customer issue.

I reside at hennur bangalore city and i have been reporting network issue since the beginning. Tried lot of ways to come over it but of no use.
I believe that this team to whom i am addressing the mail would take it on high priority and resolve my issue.

I am having issue with network wherein the call some time doesn't get connected, while on the call i face issues wherein the connection goes off in between.
The person at the other side say my phone is not reachable when i have 3 signals seen on the phone.

Take this on high priority. Appreciate your efforts.

Network issues
Signal disconnect
Internet disconnect
Call failure

Address :
#244 1st main basappa layout
Hennur
Bnagalore 560043

I have done a bhim upi transaction in airtel thanks app from my airtel payment bank to another upi address but unfortunately i have given the upi id in which same airtel bank is given default. So the sending and receiving bank account is same. For which the amount got debited but not credited or not reverted back to my bank account.
Transaction id - [protected]
Upi transaction id[protected]

I traveled to nepal for 2 days but did not need international roaming or mobile data, so did not ask airtel for a roaming pack. However, citing that i had taken a roaming pack last year, they automatically activated a 10 day international roaming pack and charged me rs 4250 incl tax on my bill.

I did not make any roaming calls or use data while on the trip.

The call centre stated that as a policy, roaming packs get activated automatically, which i feel is unethical, illegal and unfair.

I am requesting for a full reversal of the charge and seek the consumer court's help for the same.

I charge my mobile number [protected] on 23 june 2019 from best offers plan of amount rs. 399/- for 84 days. During charging you discounted rs. 50/-. You charge rs.349/- for 84 days. When plan is 84 days how can you finish with in 28 days. Now you giving messages that your plan will finish with in three days. If you finish my plan in 28 days i will port my 29 years old no number to another company.
Kindly do needful.
Thanks
Dinesh. Nirmal
[protected]

I am paying full amount for internet and call services but they fail to provide proper services. Most of the time i am suffering from network issues for which i can not make call and even unble to use internet service. I have contacted several times with the airtel customer support and their reply is same everytime which is my problem will be resolved within 15days but actually nothing has been changed.

It is very much sorry to say that airtel customer care executive donot respond to there customers. i have complained several times on airtel internet speed issue but that never been solved by airtel. this is in malkangiri odisha. on main market itself no internet speed. when we need it so much at that time it self it doesnot work. every time speed of network is between 100 kbps not more than that. very bad experience. they say that high network density wtf... big cities the dont have high network density. in hyderabad near durgam cheruvu metro station also so poor network .

Airtel's worst experience in my life, the 35-rupees looted, the most being, the recharging service from my SIM card balance was also closed. The Customer Care Service also did not provide support for me. Likewise, even 13 years ago Airtel did not serve me in the same way, and it is still the same. That's why I will not recommend going to Airtel anytime in my life.

Respected sir/madam
Im totally fed up with your sim connection. I couldn't connect my phone calls or net due to the bad net work. I have already connected with your customer care services but i couldn't find a solution. I request you do help me out as fast as possible. Otherwise I the only option left is to switch ma connection to another company. So i truly beg u to help me out
Thanking you sir

Hello sir,
I want to file complain against airtel digital tv because they are not pick up my call or sms etc they are not able to comunate with me. I changed my package at startig of worldcup. Now i want to change my package so that can more help me in financial. But they are not pick my call. I call them 12 time in a day but they not received my call.
Please solve my problem as per as possible.
Thank you.