Airtel Complaints & Reviews

Hi, i am one of the airtel customer. My airtel no: [protected] (My geo location is srk arcade, ft no.105, brindavan colony, bangalore 560029.) i have recharged with rs. 399 plan for 84 days.in which consists o[censored]nlimited talktime validity and a daily quota of 1.4gb 4g data. Right from day 1 i'm not able to use 4g services on my handsets. Even though my handset is 4g compatible. The same i complained to
Airtel customer support team, but its been 40 days still my issue was not taken care of. They simply saying we escalated to network team, as soon as possible they will fix it. But its already went 40 days, still my issue persists.
Airtel customer support team is not considering my issue... They simply seeking time but none is fixing it. Whenever i give a call, they say we are taking inputs and escalating the same to network team. But they are not providing any status regarding my issue. They don't have whether the network team is working on my issue or not.
I have connected multiple times to floor manager... They simply keep on raised tickets on my number. But all of them are in open status. Here is the upic reference no.:ccnor[protected].
Out of 84 days of my plan...40 days i'm out of 4g data services. July 23 my plan will be expire, but still they seeking time to fix it. No one is taking action regarding my issue. I asked them to provide the general manager no, but they haven't provided. So please consider my issue and provide a resolution.

Hi, I have made a request internal relocation of my Airtel Digital TV within the same premises due to some building works done. I have raised a request number[protected] on 8th July 2019, they said my request will be attended and complete in 24 hours time, i waited 24 hours but got no response, called to airtel digital tv Customer care they said before 5pm the work will be done, but no response at all after 5 and 48 hours also.. like this i waited from 8th July 2019 to 11th July 2019. Some times they said due to heavy rains in Mumbai the engineer was unable to take tickets, some time they said the assigned team was not responding so they have to raise a compliant through email and i was asked to wait for another 24 hours of time for their email response from assignee team to get the reply. When i called to customer care one guy name "Prashanth" attended my call and he was very rude to me and said still i need to wait another 24 hours of time, when i asked him if this issue is not resolved in 24 hours of time shall i go to consumer forum to complaint? then he said, wait another 24 hours for resolution otherwise go ahead do whatever you want .. he said like in non polite manner.. was it my mistake to take airtel digital tv to listen all these kinds of no polite words from them?
They said they will refund my money, yes, they will refund the money but should they refund my pain which was taken by me all these 4 days ? all these 4 days i missed my entertainment my child missed her kids channels entertainment? should they refund my all these fun and entertainment?

I need they should be punish so that no one can face this type of pain from airtel digital tv again.
No proper contact for complaints no proper contact person for escalations no proper time to resolve the issues no proper messages no proper response from customer care or higher officials when issue escalations.

Attached are some messages screen shots that i got from airtel custome care when i called to them. They shows how many times i have contacted them and same message i received from them.

so, request you to take this issue as priority and do the needful for me.

Thanks,
Rajendra Gangadhar

Dear team, i have requested on 15-march-19 to disconnect my 6 month plan which i have opted. I got surprise sms and call on may month from airtel your due amount is 599 which was not opted by me. After multiple call with them then they said send one more disconnect request for this as well so i told why i will send this request again which i have not opted.
Final i have request to disconnect this plan as well on 30-may-2019. Still i am getting call from airtel to pay the amount which is not used by me.

Landlone no is [protected]

Now they generating bill every month and till now the bill is rs 1761.47 generated. Kindly help on the same.

Now they are asking from me proof where i have requested the disconnect request. I was every time telling to them give me service request no over sms or email but they didnt send me.

I stay in nallagandla, hyderabad and have a very poor service from airtel since last 1 year. Have raised many complaints but the service still remaina poor. There is never proper call/data signal and i cant even talk for a minute continuously. Still, i am being charged every month 299rs+tax and have been paying it because i did not want to lose the number as it is registered at many places. The carrier has moved me to 299 plan without my confirmation and drastically reduced my free sms facility. Recently, i had to use the service sending some sms and since i am not aware of the changes in plan, i have sent many sms assuming sms service is free. However, i was charged for it. And the charges are very high.

How can airtel change my plan without any confirmation from me and charge me such a way. Also, without any signal and service, how can they charge me montly huge amounts of bill.

I have been calling airtel for around 6 months and still airtel is not increasing speeds, the speed is commonly 0-2 kb, as a result, i started calling airtel when i was preparing for my 12 board exam, and they did not solve the problem, it's been july now and the problem is still not being solved, this time i will port my sim to vodafone and not gonna waste my 250 rs every month
I will advice my friends not to buy airtel sim

My airtel sim with number [protected] saying registration failed .when im not in town for 2 months I didn't used it.please reactivate my number. please email me on [protected]@gmail.com.please send airtel CUSTOMER CARE

One of airtel employee call me her name is supriya and no - [protected] - she give me wrong information about the postpaid plan please closed the my sim or change my plan
Date of the incident - 8/05/19
Client no - [protected] / [protected]
Client name - rubina khan
Incident location - kandivali west
Please closed my sim card or change my plan for 199 plan

Hlo sir i have recharged for rs.48 for 3gb data for 28 days from airtel thanks app. As soon as i recharged, and there the problem begins. I cannot open certain websites on google chrome like (Facebook, etc.) as it redirects me on this link http://one.airtel.in/rcconf again and again. Tried clearing browsing history and apn numbers but of no avail. Please provide me a solution as soon as possible.

I have been associated with airtel for about 5 years and last year i upgraded my postpaid plan which granted me a free benefit of airtel secure handset damage claim. During the registration process of airtel secure, i was informed by airtel's customer representative that claim can be lodged within 15 days of damage. (Their t&cs say it should be done within 48 hours from'discovery of damage'). There was a clear misrepresentation of facts made by airtel customer support team.
I damaged my device on 22nd june and because the damage mostly occurred on the back mirror (Which has a back cover put up), i was not able to detect it immediately. However, on 24th june i did see the damage and immediately tried to raise claim through the airtel application which by the way doesn't actually let you upload the documents. I again tried on the airtel website but the website also showed some technical difficulty. The next day (June 25), i call up at 121`and they tell me to drop a mail to [protected]@airtel.com with screenshots of the error which i did early in the morning and since then everyday i called airtel and mailed them with error screenshots. Finally on july 01, i mailed to [protected]@oneassist.in with my issue and they sent a link to upload documents which i duly did.
On july 04, airtel secure calls to inform that my claim no. 4353607 is rejected due to "delay in claim intimation."
When i told them that the delay happened because airtel website doesn't work, they said it was a different department and they have not received any proof from 121 about my daily mails or calls. Upon asking 121 to share my mails with airtel secure team, they say that they have shared all mails and i will not get my claim because i did not inform on time.
My claim has been rejected basis late intimation of claim.
I lodged the claim within 3 days of damage and any delay that did happen was because of airtel website not working.
Airtel as a brand, this is how they are cheating their customers:
1. Airtel in its t&cs mentions that claims can be made through app or website; but there app doesn't accept requests and their website doesn't work.
2. On booking, their representatives make false claims just to meet their targets and get customer upgraded on higher plans.

I had submitted an complaint regarding non receipt of signal in my set top box. Same was redressed and forwarded a message regarding details of service engr and service charge of Rs 150. But your service engr denied to execute his work on Rs 150 and he demanded Rs 400 but I refused to pay rs 400. My complaint has not been solved. So you are requested to look into the matter that your service engr is more money than as fixed by you company. Customer is facing problems and if my complaint is not solved I will not your service and migrate to other service providers.

I am using [protected]. My directors & most of the staff is also using airtel mobile, i would like to complaint about the very poor condition of airtel network in patparganj industrial area, delhi-110092. I request you to please installed an ibs/bst sytems in our office premises at plot no-165 patparganj industrial area delhi-110092 for better connectivity airtel in the area.

I'm mrs chippy jackson from changanacherry. I lost my sim earlier and took a duplicate. Now my phone has another person's number on it.. Shahjahan and his ration availed details too has popped up. Pls block it and do tell me how somebody can get into my account..
This creates problems in my family, my kids important msgs from school etc.
Pls do the needful.
Thank you

Recharge of 399 has been deducted from my account with offer of10% it has been 359 what is the way to money back and can't even se in transaction history but mini statement shows the deduction of 359 how does it happened. Therefore every single person suggest jio. Solve the issue this has been faced by me or more peoples help every one to get there money back.

Sr no 90633088. International roaming charges levied on my last bill without any request for it. Even message with me for deactivation of same.
Have confirmed with contact centre there was no request raised and they have auto activated it.

The charges need to be reversed back otherwise will file a consumer complaint with the forum if no revert within a day. Have been following up since 3 days.

Hello,

I taken 6 month advance plan. I get 2 month extra. Now i will go to complete first free period. My internet is not working past 5 days. I asked daily customer care about issue, no resolution and no call back from technician also. I raise the complaint for cancellation, she is taken the request. Today i called customer care executive asked for refund. Last 5 days my work is affected because of internet so that i raised for disconnection. He said, you are in free period so no refund for not working period. We will try only. If takes more days you have to wait no option.

Airtel policy is free period no refund, net is disconnected, airtel not give proper support and service. Fraud advertisement 6 month plan get 2 month bonus period.

So don't book airtel broadband. Worst network in india compare to jio, act, hathaway

Dear concerned,
I have faced this issue recently when i have traveled to thailand between the 1st and 5th of may 2019. I had visited their store in btm layout 2nd stage before my visit and have enquired about the packages. I have specifically told them i wouldn't be needing the service as i found the same to be expensive. But i was shocked to see the bill generated with the charges and they are now justifyimg the charge stating that i have used 378 mb and the charges are valid because the roaming gets auto activated. How can they auto activate without my authorization was my question for which there has been no response.
Added to this, i have other issues with airtel as listed below;
1. I have been having coverage issues because of which im unable to consume 10% of the total data allowed as a part of my plan. I have been complaining since 2 years without any response.
2. They have suddenly stopped sending bills on my mail id since jan '19.
3. If i have not been able to use their services due to coverage issues it is their mistake for which they have to refund the bills paid in the last 2 years deducting my actual usage.

Hoping my issues would get resolved.

Best regards,
Jagath
[protected]

Respected mam/sir,

I am sanjay b from bangalore south, i have purchased airtel port simcard from your airtel outlet only and also done a recharge of 495rs.

My complaint is that "i have ported my sim card from vodafone to airtel from my number [protected], after my vodafone number got disconnected, i have inserted the new airtel simcard and made a verification call and successfully done, after that i have rebooted my phone, after reboot i tried to make a call but call is disconnecting automatically and if anyone is calling to my number, it is saying that invalid number". After dis i have registered complaint in ur airtel customer support which is located in jayanagar near jayadeva hospital and they told me that it will be activated on 09/07/2019, but it's still not activated, so what should i do know you only tell me.

I thought airtel is a good network but this kind of bad i had never thought.

So please look into the matter and kindly activate my simcard.

Recently swapped sim (6th july) and got new sim from airtel.. But till now the service is not active.. The sim is linked to many important services..
I visited airtel store 6 times and also called customer care like 5 times.. But still they didnt resolve the issue.. Every time i go to them. There response will be same that they have mailed the concern to the respective team and within 4 hr it will be solved..

Airtel is now a days very worst network..
It not provided proper response to their customers. I complained many times for improper network, but not solved.
The calls are automatically disconnect and connected to wrong personsand many compliments.
We complained to customer care they tell yes sir we registered your complainet. This type is tell only to attrat the customers, it look only to increasing customers counting

Hi,

I'm writing this compliant with deep frustration...
From past 5 days, I'm not able to receiving incoming calls to this airtel number which is ported from Tata Docomo. During migration of Docomo customers the AirTel company might have technical issue..

Even after calling customer care many times, the issue was not addressed or NO proper response from customer care/supervisor. Initially, they insisted me to problem from my end itself which was lie as they only accepted technical glitch later on...

I live in remote place away from my hometown and hence its very important to have calls from my family members, also from my office/colleagues which is annoying further since its my primary number.

PLEASE RESOLVE THIS ISSUE AT EARLIEST.