Airtel Complaints & Reviews

It is to inform you that we approx 2500 indians are living in lebanon and using airtel sim cards but due to non availability of international roaming packs of airtal network, we are unable to use this network for calling purpose. Hence, it is requested to consider this matter and please make us able to connect with our family through your fastest network. It will be very helpful to the whole indians living in lebanon and more important thing is airtel can provide the more facilities to us overseas by charging minimum rates.

Tried getting my tele verification from airtel by dialing 59059 but wasn't able to since i had no signal though my sim was detected by my cell phone. So tried doing the verification by my other cell phone that is the alternate mobile number but 59059 was unreachable till long time. This is frustrating as there r works lined up that requires an active network. Tried calling 198 but wasn't able to complain about the matter. This should be solved in an urgent basis.

I added money to my airtel payments bank to pay for my purchase at myntra. But it keeps declining the payment. Then i tried to send that stuck money to other people or banks but it shows service temporarily unavailable.
I also tried to send the stucked money to merchant accounts but it says the credentials are invalid even when i give proper credentials.

This is the display of very poor management of airtel payments bank. I only want my money back. Thats it.

Helo sir,
good afternoon iam using last 8 to 10 years airtel dth sevices. the mainly problem arising in january 2019.company was offering me in january through the text msg in my mobile that after 1 feb 2019 TRAI will decided guideline be changed that why airtel providing one year annuwal package 1499rs. i aggried and recharge my airtel dth id < [protected]> .
iam follow the telecom regulatory rule that if any consumer recharge before 1 feb 2019 the comapny should apply his present package using for one year.
but after month apriil airtel dth company call me and said that choose the package. iam saying her customer care that my plas was for one year and i recharge already in januwary 2019.
recently last month june 26 dth company suspended my acount and stoping my services.
after that time iam several time call on airtel dth customer care but he not short my problem and sayi g presntly 400rs rental pan in my dth id. iam shocking that i feel that this company and many company doing daily cheat and thug with citizen of our country.
kindly sir do the heavy action against the cheat dth airtel comapny to a good mesg to our inddain people.
i hope u take a strong action on airtel dth company and short out my problem.
if not response timely by your side i file a compaint in highcourt o[censored]ttrakhad.

Thanks & Regards
AMIT BHATT
ADVOCATE AND LEGAL ADVISOR IN MEDIA HOUSE

MY AIRTEL DTH ID --- [protected]
MY MOBILE-- [protected], [protected]

Hi,

The airtel line is disconnected in our apartment for last 4 days. There is no proper information from Airtel. Customer care keeps changing the ETA every three hours and no other information is given by them. There is no clear information or notification from Airtel. This is a pathetic service from Airtel. Please fix the issue as soon as possible.

I have applied for closure of Post-paid Mobile connection. But M/s. AIRTEL, KOLKATA has raised a bill of Rs.2370/- inspite of regular payments of monthly rent. This is huge inflated bill for which I am not responsible for making any payment. Please remove the anomaly so that this defective bill is revised.

SUBRATA BHADRABURMAN
M-[protected]

Hi, i zulfikar ali. Was on my tour to london for nearly 40-45 days. Now came back in town and found my number ([protected]) has been barred (Incoming outgoing both). Even recharge with 35rs validity pack i'm unable to make or receive the calls.

The customer care representative didn't even check in the system for 11 mnts call and continuously told me go to the store - go to the store.

Worst customer service i have ever experienced.

Kindly bring some solution so that i can live happily with the service going forward.

Thanks and regards
Zulfikar ali
[protected]
[protected]

With trans id[protected] for rs 448 done on 12th april 2019 started on 13th april 2019 for 82 days for my prepaid mobile no [protected], but unfortunately service package stopped by the provider on today early morning. Also data service always even today also messaging that i have used data 100% data limit even though i have not used data for the day.
Please provide the services till to my subscribed plan validity days without any delay so that there is no obstruction to my communication access through mobile telephone and data network.

Santhosh kumar

My no.[protected].. Having internet issue... I talk to customers care. Mr ravi and shivam also.. They also said their is issue.. But did not raise complaint... This is not all area network issue... But it is specific number issue... Earlier also i try to complaint.. But at that time also. Complaint not get marked... Requested you please resolve the matter at the earliest...

I am facing internet problem from evening of 2nd july in jaipur rajasthan location.. I know that there is some issue in jaipur location so internet services have been discontinue... But this rule is only for some people... There are many people who have not this type of internet issue... I am not able to understand that how is airtel service provider work...

Dear sir

My airtel dth id [protected]

I have been recharged for 1 year (Annual plan) since last year (Dec2018)
Valid up to 2019 dec, and i am also been activated in my hd pack last 1 and half year, now with out intimation rthey have removed the channels by airtel.

According to the trai rules annual customers can continuing with old plans till end of the package.

But airtel break the rules and remove my pack.

Hi

Airtel roaming pack has been activated by one of your executives on my number postpaid number [protected]. I have raised a complaint 6 days ago but received no response from airtel.

Hello! Reference no. 90560746 for your airtel mobile has been registered on 26-jun-2019 10:53. The same will be closed in next 9 days. For status update, sms sr (Ref. No.) to 121

I called customer care and i got to know the complaint was closed without providing any updates. And i was kept on hold for 20 mins when i asked for help or the solution as it is more than 6 days.

Thanks
Surbhi

I have charged my dth for 12 month on 2nd july and airtel has informed me due date is 27th july 2020 i. E.360 days where as other dth i. E. Tata sky, dish tv and videocon are providing 365 days (As per other company due date is 2nd july 2020). The company is cheating the customer and charging extra amount for the 5 days. If the calculation of the company is correct then company should pay salary for 5 days to their employees also but they are not doing the same.

Raised No network issue with Airtel SR NO# 90206383 on 26th Apr & till now no solution. Airtel giving different different reason to fool customer.
Till they are saying they are working on issue, but dont know ETA to solve the issue.
65days happen airtel in not able to solve issue & every time i called they say we are upgrading side with better network coverage but there is no ETA for this.
Then i asked them to dont charge me until you solve issue then they refused to do.

I have paid rs. 1500.00 as isd deposit for my airtel no. [protected]. This paymnt was maid to tele-star communisystem pvt. Ltd. 1 deccan chembers, cts no. 33 / 40, erandwana, opp. Garware college, karve road, pune - 411004... Vide receipt no. Pun / 2006 - 7 / tscpl dtd. 01.07.2006.
I have shifted this no. To jio,
Request to refund the said deposit as soon as possible.
Regards,
Suhas hegde
Mob. [protected]

Mere area mai sabse best speed h airtel ki but mai jb bhi roaming mein jaker vapas ghar aata hu mera net nhi chal pata saari setting kr k dekh li phone reset kr liya fir bhi nhi chalta new sim nikalwana padta h tb chal jata h.. Ab kya hr baar sim he badalwata rhu koi koi solution batao iska mai bahut jyada pareshan hu.. Phone off kr k on kerta hu to 30 sec k liye chal jata h but fir se speed 0kb ho jati h...

I have registered a complaint on unable to use data. I have recharged rs 399/- on 27.6.19 on airtel number [protected] but it been a day i'm unable to use internet. Forget about internet i'm not even getting a established network. I have called 198 but they aren't resolving rather they just put in hold and then cut off. My network speed is not even 1kbps. And i have tried all the option from changing apn setting to changing phone but nothing works. It's been a day and i'm unable to use data. I want refund of my data plan recharge.
That's all i wanted, it was not a good response in connecting with airtel. Comparing to other network operators they are responsive they call you even from their side if you face problem unlike airtel who didn't even response.

Today morning (3/7/2019), i've send a message to port my number to other service provider. One of the relationship officer called me from airtel regarding the port request. She asked me the reasons for porting and i've explained my issues clearly. I told her, im trying to port because it's expensive for me as it's a postpaid plan, i've to pay about 580 per month without that much use and she suggested me airtel prepaid. I told that's okay for me and enquired about transfer. I complained about airtel store for their service. She told me that, she only will do the needful for transfer to airtel and asked me for pay rs 136/- of outstanding payment of postpaid number. I've done the payment soon and still there is no response from their side. Then i've called the customer care executive and explained my issues. Now they are telling there is no option in airtel to port without visit store.

Dear sir's /madam,

I, khurshid alam khan (On behalf of abdul khalique khan), would like to bring it to your kind attention that i am using new connection of airtel 4g wifi hotspot with sim no - [protected] (Relationship no - [protected]) at my factory located at - m/s olington tea, village cington, kanubari, dist - longding, arunachal pradesh - 786631.

From the day it was installed, i. E jan 19 onwards, i am experiencing very poor data connection and in worst case, i was not able to get data / internet connection for days.. My business was getting hampered as no communication / information could be send through mail neither i could receive it / open it or download any docs.

I brought this to the notice of airtel customer office in tinsukia for which i was issued the (I) service request no[protected], though i received the prompt response from mr sandeep who sits at airtel cst office, tinsukia but unfortunately when the matter was escalated to guwahati office, there was no response, no contacts, no visit, nothing!!

For months i kept paying the monthly bill without availing the service for which it was paid. After following it up for months with online customer service, airtel office, airtel ghy team, i was fed up with unprofessionalism shown by the airtel team and decided to give it a last try and finally surrender the connection.

Here are the ref nos for which the status is still unresolved /pending /unattended and the irony is that i was given the assurance that the issue will be resolved in next 24 hrs. Even if someone has made the visit, there was no resolution at the end and they dont even bother to call and update the status.

(Ii[protected] registered on 24/4/19
(Iii[protected] registered on 26/4/19
(Iv[protected] registered on 9/5/19.

It is to my utmost dissatisfaction and pathetic service from airtel that all 4 service request nos have not been attended, neither being resolved.

I have stopped paying any further airtel bill and i have demanded for a refund of the bills paid from jan'19 till date, i was paying airtel with a hope that the issue will be resolved sooner or later and i shall get better service but it went all down the drain.

Kindly process my plea for refund promptly as there is nothing much to expect from airtel.

Hi team,

I have reallocated from my current place and asked airtel team to reinstall to my new location. I have raised request more than 5 days back and getting response from customer as today will do the installation.
But with these, they are also charging from my current package.
When i called to customer care and ask to cancel and refund my money. They are avoiding and not providing positive response.
Can you please help me in coming out of these.