Airtel Complaints & Reviews

Date of Incident:12-June-2019
Client Number:[protected]
Description of the incident:
I got a call from "[protected]" at 12:50pm today and they informed about calling from Airtel Money Application support team and discussed with me regarding the app issue.Also asked me to share the OTP to log a complain.Suddenly i noticed Rs.8428 deducted to "PAYU PAYMENTS PVT LTD[protected]" with Txn ID[protected] at 12:59 pm.

This is a fraud and i did not do any payment and do not know what is this PAYU payment.Please take the necessary action to cancel this payment and refund my payment.Also this needs your urgent attention to investigate properly how external callers knows airtel user given a complain and they have the issue details too.This is an alarming situation.I dought whether the support representative of airtel money app is sharing the info or doing these frauds:(

Airtel should have the rights to cancel any fraud payment through its applications.

Hi Team,

I have received March Month bill 4600+ for mobile number [protected].

Neither I asked anyone from your team to start international roaming service nor I got informed before starting this service. Even, there was not any info regarding how to stop those services.

I was under the impression that this service was complimentary as I am valuable customer of yours. So, I made usage accordingly.

Please make a note of it, until and unless my concern will not completely resolved I will not gonna pay any extra bugs. Also, extra charges (100 bugs) that are added due to bill payment due date passed, kindly waived it off asap because concern is still unresolved and charging 100 bugs is of no sense.

I won't gonna pay extra 4600 bugs, I will pay my regular bill only. Please have a note for this.

Please help me out here to resolve my issue.

Regards,
Bani

The Bill payment of my postpaid no[[protected]], using Airtel App has failed
I had done the payment using phonePe wallet

The transaction reference ID is [C1906121610487324565437] thetransaction amount was of Rs. 1568 on 12 June 2019, deducted between 3 - 3.30 am.

Please look into the matter, and either credit my phone account or my bank account.

Thanks
Niraj Gangwal

airtel postpaid bill payment unsuccessful, but amount was deducted

Airtel has been going hyper over its #AirtelThanks program where subscribers are supposedly offered rewards based on the kind of plan they subscribe to. However, despite meeting all requirements as indicated in the Airtel Thanks app, Airtel has been refusing to upgrade me to Platinum status stating that conditions printed in their terms and conditions are errenously entered. Attempts to escalate to nodal officer have not succeeded nor does customer care provide an SR number.
Airtel continues to fool customers by luring them with non existing schemes.

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Mobile Service ProvidersAirtel spam redirects to one. airtel.in
[Resolved] Airtel — spam redirects to one. airtel.in

3 Reviews
Sambalpur, Sambalpur District, Odisha, India
abach on Jul 29, 2017
Submit a Complaint
Ever since i had the misfortune of recharging my data pack for my airtel number, i can no longer visit any site on the internet without getting redirected to one. Airtel.in. It has become something of a torture, for it has been close to 6-7 hours and it still keeps happening. Happens on both my phone and desktop browsers (Chrome, firefox and opera).

I have reset all my browsers twice, changed and reset my apn data, cleared browser cookies, restarted my mobile 10+ times, swapped sim slots. Nothing. No matter what url i type in my browser, it'll automatically change the url to one.airtel.in/rcconf and redirect every site traffic.
It is a big shame that airtel spams their customers with this [censored]bag of a site especially after a fresh recharge. I have a college registration form to fill online.Would airtel be responsible if i could not fill up an application and passed the deadline just because airtel decided to redirect every single url to one.airtel.in/rcconf for more than 10 hours?

I know my pc or browsers are perfectly okay because my i can browse the net normally with my jio number as hotspot. The problem starts the moment i change my hotspot to airtel number in my dual sim smartphone.
I expect this to be resolved as soon as possible otherwise there's a storm coming your way.

I have recharged my Airtel Number [protected] on 13 May 2019 with Rs. 100/- (Transaction ID- [protected]) using Airtel App. When I recharged the validity of the recharge was NA. It means the validity should be unlimited. But after recharge the validity was reduced to 30 days. This is totally fraud. Airtel is fooling the customers with this type of cheating. Clarify my doubt or I will file case against you in consumer court. You cannot fool customer by this type of fraud business practices.

हमारे द्वारा कराया गये 199 Plan Recharge Validity Deduction
Mobile No [protected]
558 बाला Plan Actived था जो कि[protected] को खतम हो रहा था हमने खतम होने से पहले 199 Plan का Recharge करा लिया था जो कि[protected] Actived हुआ जिसमे हमे केवल मात्र[protected] सो करा रहा Expring Date[protected] होनी चाहिये और हमने[protected] Custumer No 199 पर Call करी थी उन्होने कहा था कि आपकी Complant फर्ज कर ली पर ऐसा कुछ नही किया आज भी सम्पर्क किया हमे बाताया गया कोई complant दर्ज नही होगी कृप्या हमारा जल्द से जल्द समाधान करे

Airtel didnt active my new prepaid sim after 12 hours.Retailer Bhagabati Communication asked me to take another sim with my ID. And to return that sim. I was taken. But why both Retailer and Company harrashing customers. For extra profit retailer doing this job to sell swapped sim to another person which Activated by Other Person's ID.

I have done recharge on another airtel number through the airtel app. And while the payment process was going on and suddenly it showed access denied. But the amount got deducted from my account. Still message of successful recharge done came on another number. My query is if the recharge was successful then why services are not active on that number. And if the recharge was unsuccessful but amount was deducted then where my money has gone!! I called in customer care but no proper guidance nor help was given from that side. They just said to dial 400. I mean what kind of [censored] is this!!
Then I checked on last recharge details it was shown no such recharge was done. Then where my money has gone!!! Being a 4G service customer they provide this kind of service to the users.

Dear Sir,
With ref to Airtel tv Dth ID: [protected], I recharged my pack with Rs. 176 on 10.05.2019 and requested to hold it for month as I am out of station. Person from customer care centre promised to process the request of hold and send a confirmation for the same via sms. Today, again I received call from the customer care to recharge my pack. I was surprised to attend the call and got disappointed with the Airtel tv services. Again I requested to crosscheck the request of hold but lady denied to do so and cut the call.

It's been a more month since we have opted for airtel DTH and the issue started on 27th May 2019. As per the IVR instructions we have followed and waited for the issue to resolve.

First complaint registered at : june 1, 1:15 pm
Complaint id : 89812677

Complaint has been carried out without any result till june 2

The assigned engineer did not reach out and had auto resolved the complaint without taking any action.

The same continues till now i.e, no resolution for the issue

second complaint ID registered by the customer care on call : 89847297

New complaint ID registered by the customer care on call : 90214888

The issue has been set to auto resolve and we got the calls regarding the feedback on the service when there is no service done.

We have requested the customer care to cancel our subscription and take the setup box but even this was not done and once again delayed. The customer care has again requested a one day time for the past three days whenever on call and assured that the issue will be resolved.

The issue has not been resolved and they are not processing the refund as well.

we have requested for the refund for several times but they did not mention that in summarized messages sent by the customer care.

I have recorded the recent call with the Airtel representative while talking about the refund issue. the assured that they would solve the issue by june 11, 2019 or refund the amount.

the issue is not yet resolved and the refund was also not processed.

Please help us in this regard.

Hi, on Friday ( I.e.,[protected] I requested to change my postpaid to prepaid. They said it will be FRC, so asked me to recharge. I gave them 495 rupees to recharge. They said it will be converted in 24 hours. But it has not converted yet. I went on Saturday to ask they said it will be done in few hours but use. Now when I am calling them they picked and said will update in Few minutes. Now there Mobile is switched off. Please tell resolve my problem.
Store address:
Airtel store, gaddianaram, dilsukhnagar, Hyderabad.

Airtel is misleading by customers with their unlimited calling plans. I am not able to call any helpline numbers starting with '1860' with unliMited calling plan. For that I have to top up my number with extra money in order to call the helpline numbers. That too at very high cost of 2.40 rupees per minute. This is not fair. Other services like JIO includes these numbers starting with 1860 in their unlimited plans. If I am an airtel customer...

I recharged my prepaid no, using internet banking.
After entering OTP, the amount was deducted but then I was redirected to a recharge unsuccessful page, on airtel.in .

The transaction reference ID is[protected].
The transaction amount was Rs. 399 on 11 June 2019, between 11 - 11.30 am.

Please look into the matter, and either credit my phone account or my bank account.

Thanks
Satwick

I've been using Airtel on my [protected] number for over 2 years now and all this while Airtel has been dedicated in making its data services highly unreliable, inconsistent and persistently slow, extremely slow net.
For two years I literally had to TOLERATE airtel. It's infuriating when you're paying the company in good amounts for the service they promise and then not only deny you that, but also denies any way by which you can get back at them. For the past 1 week, the internet in my area(specifically) is totally down. At zero! This has happened so many times in the past few years and I along with other Airtel users in my area have repeatedly complained (pls check records) in the past but to no avail. The situation has worsened as now Airtel doesn't even entertain complaints. It has employed number of tactics to avoid or discourage the customers from reaching out to them in an infuriating manner.
The funny thing is that my house is just opposite the building on which is mounted the mighty tower of this [censored] company. Guess its just a sham. The tower is worthless, network in this area has loooong been [censored] but the company doesn't care.

Airtel has dedicated themselves in allaying their customers who are facing problems by diverting their calls away from customer care numbers to more ads and offers, longer time on automated voice and making it difficult for them to maneuver through options available to reach customer care executive to discourage the customers from taking up to customer care for complaints. But this tactic also, though still in use is now old. Now they have resorted to blatantly hanging up your call right when you've gone through 15 mins of offer advertising on customer service number and the call is about to connect, it hangs up. EVERY SINGLE TIME(i tried even 5 mins ago). For 5 days now I've been trying to get in touch with them but in vain. You just cannot!! Unless you send PORT sms to 1900. Then you're inundated with 5-6 automated calls saying someone will reach you but never did.

I'm done with Airtel and so are so many others in my locality. 5 have already chamged their providers to jio and it's time I leave this idiotic [censored] company in lurch like it has done to its customers.

Customer id [protected] airtel dth, complain register on 7 June 2019, not fixing and charging unnecessary. Pathetic service. There help line people are only bluffing. Require your help.

I have raised a complain on 7th June 2019 stating not able to view channel, till date no one visited and closed the complain(sr[protected]

Why my plan validity is showing 2 less days than the actual period which was mentioned against the recharge amount even as I have recharged just now please get it cleared as soon as possible or cancel the recharge and I will just switch to some other network as this is robbery in all sense and even my Airtel app is a waste it isn't helping neither with recharge nor with support

I have recently converted my Postpaid number to prepaid, previously it was my Husband corporate account. On 10th May i converted to prepaid and 11th of May i made recharge of 399 pack. But after two days my sim got failure/error. so visited Airtel store and got new sim dated (18May2019), expected it will gets activate within 24hrs. But got frustrated with Airtel because since then i have visited many Airtel stores and got 4 new SIM's till date but everyone saying same story that its getting rejected.
Please tell me who is responsible for this issue? For past 20days i couldn't able to use my mobile and i'm struggling with banking works without my number. Atleast if anyone helps to change my network with the same number it will be more helpful. I'm done Airtel. Even we are planning to change the network for rest of my family's Airtel numbers to other good network because of your poor response. please provide me the solution.

Mobile number : [protected]

Temp contact number : [protected]

I have done a payment by upi and my transaction is failed but my amount is not refunded yet 13 days are gone.and I was talking many times Airtel wecare but they don't solve this issue they told the amount is debited but Amazon told it is not credited that why transaction is failed (I have done reacharge on Amazon but it is failed and my amount was not refunded )

Transaction id--[protected]
Airtel number-[protected]
Transaction date--29 may

I had recently requested for new broadband connection from airtel website.
And after 2 days i got call from customer care that feasibility is there in my area and i was happy to take connection from airtel.
Next day i got call from person called Prasad(M: [protected]), he visited my place collected all documents photo, PAN. Before submitting documents i had asked him multiple times and he promised me that up-to 100mbps speed you will get.

So, i was happy i did online payment as advance for 3 months via online as per his request.
After i did online payment prasad promised me of connection next day, i waited for three days after that technician called and saying max speed i will get is 10 to 14 Mbps.

I called customer care number 5 times and asked them to cancel connection immediately. Every time they take all details but don't raise any request.

I want to cancel my broadband connection immediately and get refund of my payment.

Mobile: [protected]
Name: Swaroop E
Reference: [protected]
CAF no: 80250111