Airtel Complaints & Reviews

From my airtel prepaid number i checked on *121# for recharge plans and got an offer saying @ rs.92 6 gb data 28 days validity but after recharge i got just 7days validity. Customer care says we cant do anything. Airtel is mentioning wrong recharge plans on *121# and misleading customers. It says *121# is wrong number but its totally working with airtel showing correct balance validity other info, and if so then airtel must notify about wrong or changed number to customers but didn't. Operator should extend validity or refund the amount. Attaching screenshot of wrong misleading plans.

From my airtel prepaid number [protected] i checked on *121# for recharge plans and got an offer saying @ rs.92 6 gb data 28 days validity but after recharge i got just 7days validity. Customer care says we cant do anything. Airtel is mentioning wrong recharge plans on *121# and misleading customers. It says *121# is wrong number but its totally working with airtel showing correct balance validity other info, and if so then airtel must notify about wrong or changed number to customers but didn't. Operator should extend validity or refund the amount. Attaching screenshot of wrong misleading plans.

My name is pawan and my airtel dth id [protected]. I have change my package but that change is not done from airtel from past two days. I am trying to contact them but they are not lifting the phone via customer care. I am requesting airtel to let me change my channel. Also they have change the my package without my notice and now when i wanted to change then not happening.

Dear sir/Madam,
We are facing strong signal issues in our College Area ( Dr.N.S.A.M First Grade & P.U College)
our staffs & students are using your net work
we are not able communicate to the parents in case of emergency to student & Staff of the college.

Kindly help us regarding net work issues

Please contact further details

G.Raja Rao :[protected]
R Sudeendra :[protected]

I have been trying to create my own channel pack from last 3 week on airtel dth website. Every type i am getting a message that unknown error has occured will update soon. But update never happen. Minimum 10 time i have contacted airtel customer care number but all efforts are in vain. I am not able to do anything on this. Please help. My monthly charge which was
Rs. 450/month earlier with more number of channels now has gone upto rs. 850/month with less number of channels. My airtel connection number is [protected].

Trai introduce new channel system for dth tv which is cumbersome and difficult to understand. Airtel is not responding phone calls and emails. No proper guidance how to make own pack as their mininimum pack is more then 300 rs month which costing me 600 rs per year then old pack which i was paying. After choosing pack you have to scan qr code which is to be scanned by downloading app of qr code. Why such things? It is nothing but harrasment. My id is [protected]. I tried lot and wasted time to contact them but no response.

Sir on 19.02.2019 at 10.50 i recharge my mobile number [protected] from marsnet1 app for rs 119. The amount 119 was debited from my marsnet1 and the transaction number was[protected]. But still i did not get the recharge. I ask marsnet1. They told the amount rs 119 was debited from their side and the transaction number was generated[protected]. Then i ask air tel customer care. They told me no transaction was found on 19.02.2019 towards the mobile [protected]. So please recharge my mobile otherwise refund the amount to my marsnet1 account

I have recharged a wrong number [protected] with 399 using airtel app. Please transfer the recharge to the correct number [protected]. Can this be processed as soon as possible please. The recharge was done on 21st feb. It was a genuine mistake and also i the number that i recharged incorrectly didn't require it as it still has services left for over 30 days.

Dear sir or madam,
Even after your directives and the obligation for airtel to provide lifetime free services and despite retaining balance in my account, it discontinued my services. First, are these companies telecom regulators? Second, how can they breach the contract? How can they use my funds when they discontinue my services? It's my hard earned money. Instead of improving their services this # company has chosen these techniques to improve arpu. Should it still continue be in business if it is not competitive? Because, same thing can be replicated in other industries. I don't see your influence on them as a regulator. I require you take strict and punitive action against them to seek reimbursements of amounts taken. Please refer screenshot attached. Blanking out my number to prevent telemarketing calls and inappropriate usage by others.

Regards,
A responsible citizen acting for the better of the republic of india

Sir / ma'am
I want to know the holder name of airtel sim:
As i talking to that person from last year but everytime that person call me talk to me about many things. she even knows about me i am sure someone is doing some kind of prank because she hides her details. please provide her details
I just wanted to know her name. her no was switched off from last month

I have enabled international roaming on 26th dec’18 and completed my trip to be back in india on 31st dec’18 (While i left international location on 30th dec’18 only). I have asked to enable pack of rs.1199-/- and taxes. The usage was within range.

After coming to india, i saw an threatening message that account will be blocked. “usage alert: you have used 4271 mb approx rs3560 in international roaming on your airtel mobile as per the last update received. As a precaution, internet service will be temporarily blocked soon. To continue, sms yes to [protected]”.

I saw that as a threat after being customer for years and using airtel for my family. I immediately wrote to them and they have corrected the bill generated on 3rd jan’2019 for the dec’18 month till 2nd jan’19.

Once again when i was trying to pay feb’19 generated bill, faced the issue that they have added rs. 3, 623.48 and taxes of rs. 796.04. That made feb’19 bill of rs.5218.52-/-.

That issue got settled in jan’19 bill generated till 2nd jan’19 and after that there was no international travel. So there must be no further charges related to international roaming.

I communited the same to airtel customer care on 20th feb’19 and asked to remove these charges and generate fresh bill so that i can pay my normal bill. However i have paid normal bill of rs.942-/- with taxes. On call, customer care representative was showing arrogance that we can’t do anything and only can reduce rs. 1000-/- as goodwill gesture. I have made very clear that i am fighting for right things and it will be zero. I don’t need charity from airtel but stop harassing the customers.

I need remedy for the same to square of these undue charges and maintain my services.

Fyi i am sharing the interaction id with airtel as [protected] with their customer care. I asked for giving me complaint id but refused to share which is strange.

Pls help to get this fixed.

Hi. I am regular airtel customer. The number which i was using is registered under my husband name. I wanted to know can my husband track my voice calls without knowing me. My number is [protected]. He has tracked all my voice calls. Can you please let me know is it possible. He got my voice calls record. Without knowing to me how can he get. Wanted to clarify whether he has tracked the calls or somebody has sent.

I have choosen hd channels while making my own pack and send the message by scanning the QR code and i have recharged my account by amount 358Rs
But they suspended my account and when i contact to customer care they misbehave with me and after that conversation they said u have requested for normal channel not hd and when i asked to make hd channel they said it would be only for 30 days.
I am highly frustated with airtel i would recomend every citizen of India not to become a part of airtel network.

Submit a Complaint
I have bought airtel six month advance rentel plan ([protected])with free device one month before... From the first day itself its not working properly, its very unstable ... Always the Network showing only 3G ...In my mobile also i am using airtel only and i am getting 4G network regularly so only i choose Airtel instead of Bsnl broadband... But this hotspot device is not working properly... I don't know what's the problem the device or simcard.. After purchasing the device i can't able to contact the local dealer also... The person from customer care service centre asking to contact the dealer to solve the problem... I don't know what to do... Help us to solve the problem... Thank in advance...

Hello Sir,

I have done transaction on 11 of FEB on airtel.com with payment getaway as Phonepe for mobile number [protected].
Above transaction is successful and recharge is failed and refund is not done even after 10 days.

Phonepe transaction number is P1902110935093118231722
Acknowledgement from airtel to phonepe for this transaction is merchant[protected].

as I spoke with you customer care people logged a complaint (CONRC[protected]) and assured a refund in 7 days. but as I spoke on same on 21 Feb 2019, same is declared as this is not refundable.

will you be taking care on this matter?

Dear Sir/ Ma’am,

This mail is with the reference to my complaint for manipulation in billings and service charges. TRAI is the regulatory which show the way out of trouble all the time and I am hoping for the same again.

I am using Airtel network since more than two months and getting the worst network problem from this network operator. I have raised issue with operator but still there is no resolution (even not ready to confirm the timeline of resolution). As per my knowledge there is some TAT for every complaint raised by customer but they denied it.
We are living in the time of technology but when it comes to Airtel it seem like they are far away from technology. I can’t believe it takes so long to resolve network issue, it’s almost 3 months since I raised complaint but there is no call or Solution for problem. I am not asking to Airtel to give me 4G internet speed all the time but basic need of network.
I don’t know what kind of manipulation they have done with their towers, it shows full range but if someone calls me call doesn’t get connected and says my mobile is switched off. I am finding myself in the trap of this company, even they are charging me for missed call alert but not a single alert message is coming on my mobile. There is no network, No alert message, no internet. I am facing so much trouble in my daily job due to this issues.

This is directly or indirectly a fraud with customer and I really want to raise legal case against Airtel for doing fraud with common customers for doing this act. I hope at least I can get details to raise a case against Airtel along with process details from TRAI. Kindly help me in this and let me know the process of it.

Thanks & Regards,
Ghanshyam Kathole
[protected]

I raised complain multiple times to airtel customer care. We are still monitoring you complaint.
Today i had very important business call. I had multiple time call failed. Even i didn’t speack to the person. Call failed more than 10 times. After all this i lost the business due to airtel bad network. I am using postpaid connection. Even i am paying more to the airtel. This is not worth it. If i am not getting the better network.
I just to sue them.
Where can i raise the complaint against the airtel?

During a call exactly after 30 seconds the call gets disconnected automatically... It is really irritating. I am unable to talk to anybody. I am unable to know the cause of the problem. I don't know why it is happening. I tried to find out a solution to this problem but i could not find it. Help me out with this... It is really urgent... Please resolve this issue

I have raised request for shifting my broadband cum landline connection to new address. Request no is[protected]. It was notified to me that it will be completed within 3 days and new address also checked for feasibility of this connection.
After 3 days, suddenly without notifying they disconnected this connection. When i checked via customer care no - it says this landline no doesnt exist. Then i have checked in airtel customer centre - then i came to know that they deactivated this connection without notifying to me.
I dont understand why they cancelled this connection?
Airtel customer care sent mail to seniors - then i got call for re-activation. It was mentioned it will be activated and then raise a new shifting address request which can be done in the same day.
Until now, this number is not activated.
I had taken 6 months plan (Prepaid) from which 3 month left.
Kindly resolve this issue at the earliest.

15-feb-2019 raised a request to shift airtel dish to new home.

One lady called from customer service, she booked appointment.

Service guy called at morning 10, he will be coming at 12 to shift the dish. But never showed till 3. We called him at 3, he spoke to us like he completely no idea what we called him for. He said he will come by before 5.
We called him after 5, his mobile no went switched off.

Till 21-feb-2019, never showed.

That customer service no also switched off.

We raised request means, it should be closed or we should get some update on our request status.

Not happy at all. We know airtel has millions customers, but still a proper text message on request status would have been nice.

Thanks