Airtel Complaints & Reviews

Hi, I have called to Airtel digital tv customer care today @6.11pm & I have asked her I have requirement of Hindi, Marathi & Tamils all channed required then executive lady told me that recharge with Rs. 360/- you will get Hindi, Marathi & Tamil all channels with rs. 15 (penalty). Then I have done the recharge of Rs. 375 immediately & called again customer care now they are telling me that only one tamil channel is part of that pack now u have to bear additional amt as per channel amt. I request you to please look into this matter on priority.

I have given a complaint that internet services aren’t working on my number 3 days ago. No one has responded to it. They send computer generated messages on twitter. Issue is not resolved yet. But when it comes to paying bill they want it on time. This is customer harassment. When all numbers in the area working fine, why only one number isn’t working and why aren’t they solving the issue inspire of repeated complaints...

Dear Sir/Madam,
On Dt:08-Apr-2019 I Have recharged my airtel Money account with Rs 450/-, which failed due to some technical problems. But on the same transaction the said amount has been deducted from SBI Saving A/c for Rs 450/- vide transaction Reference No:-OTHPG042143RaZ*airtel money.plot Guragaon.Again I recharged my Airtel No [protected] with Rs 448/- from the Same SBI Saving A/c which was a success one.
Hence it is requestedto credit the amount of Rs 450/- to my SBI Saving A/c from which the amount was deducted.

I am writing to you, seeking guidance and help regarding my situation where Airtel has wrongfully billed me an amount of Rs. 5160.69/- for international roaming charges for mobile number [protected].

I was on trip of Malaysia and Thailand from 16th to 23rd of Mar, 2019. During this period Airtel has put me on a Rs. 499/- per day international roaming pack, amounting to this huge bill.

As per Airtel, they have put me on this pack, as I have consumed data while I was on international roaming. I refuse this claim because I had not used any mobile data, nor did I plan to during my trip (which is why I had not subscribed to their 1500 for 10 days International Roaming pack). I say this with confidence because most of my time was spent on hotel where I had access to wifi and other than that I used my friend’s phone who activated 1500 pack which we shared.

Moreover, Airtel has had a history of charging for wrong data usage, as I can see through the internet.

The best they have done is told me that the charges are valid and I have to pay for the amount. I do not want to pay any amount except for monthly 300-400 postpaid charge as I have not consume their services ( Neither International calling, Messaging or mobile data).

*** Attaching the screenshot of my mobile where you can easily see that 0 bytes have been used in International roaming ***

I would request you to kindly guide me, as in what options do I have in front of me with regards to this dispute.

Hi,

The customer care executives ensure you make you life horrible with follow up calls for activation of their services.
They collected all my documents along with INR500\- as activation charges in the month of January 2019.
It has been 4 months & the installation is still pending..
They avoid my calls & do not provide any response. One of executives called Dakshayini[protected] is the worst of all & rude to block my calls & message.

Want a refund immediately!! I don't need their connection anymore.

On[protected] i received upc no. 711319 valid for 30days and submitted the upc to jio for porting my no. From airtel to jio that my airtel no. Is older than 90days and on 8-4-2019 i submitted the said upc to jio for portal and they issued me a jio sim card. After 8days passed they informed me that airtel has rejected the process saying the reason that the no. Is not older then 90days which is absolutely wrong. Hence kindly investigate the same and accordingly liable official be taken to task as per rules. Awaiting an earliest from your end. Thankyou

I lodge a complaint in airtel complaint portal as internet service stopped in my area and doing regular follow-ups as it is impacting my work. But still it is not resolved. I raised this issue with nodal and appellate team of airtel but their response are same... I'm doing this follow-up more than 1year while maximum timeline is mentioned 10 days in trai guideline. Airtel is charging for 4g internet connection and they are not providing 2g. It's a loot with the customer.

I have made a recharge on 14 april 2019 using my airtel app through sbi net banking but it was a wrong number so i please request you to kindly reverse it. I am hoping that this issue will be solved at the earliest below are the required information. Please help

Wrong number [protected]
Transcation id[protected]
Amount 199
Correct number [protected]

Worst internet connection. One of the worst networks in India. It is similar to the basic 2g internet connection claiming that they re providing 4g services. Don't opt for Airtel because they praise themselves to be the world's fastest 4g network.
They cheat us by introducing to the plans and making them pay for it. The network will be running smoothly for a day. But after a day, the network lags so much and it starts to run like 2G intercom network.

I have selected my pack of channels according to new trai regulations. The total number of selected channels is less than 100. Without my knowledge and permission, airtel is adding some free channels and as a result, total number of channels exceed 125. Thus they charge me additional cost for 2 slabs (20 plus tax for each slab). When i register a complaint with airtel they will remove these channels but add some other channels later.in less than a month 3 such instances have happened. Airtel is cheating customers after new regulations have taken effect. The channels they add usually don't come to the notice of customers so we won't be aware of such hidden charges.
Customer id : [protected]

Dear Sir,
I visited your Airtel Store at Chembur for porting out from Vodafone to Airtel and selected monthly plan 649. I made request for port out on 06.04.2019.
I have ported out my two postpaid mobile numbers
1. [protected] Primary
2. [protected] Secondary
from Vodafone on 11.04.2019 and ported in Airtel. After receiving successful porting out message from Vodafone I inserted SIM cards provided by Airtel Store Chembur on 11.04.2019 at 11 pm but only [protected] was activated and my primary Mobile No [protected] was not activated.

I had faced a serious problems as my official mobile number was not active. It was very embarrassing situation for me since I could not carry out OTP based transactions and receive or make any calls to my office, clients. I was scolded by senior official due to not making mobile available in office hours.

I went to Airtel Store on 13.04.2019 but no resolution was made. Airtel de activated my alternate family number which was activated earlier and primary number [protected] was made active till 11 pm 113.04.2019. Again my primary number was de activated and alternate number was activated. I visited Airtel Store again on 14.04.2019 but they replaced my SIM card and number was not activated .

Customer care officers also did not resolve my problem and made my life miserable for three days from 11 to 14 April 2019.

I have already lodged complaint with National Consumer Forum for causing mental agony, embarrassment, harassment and loss of valuable communication from the office.

I request you to please take serious note of the problem caused to me. I had no option since already opted out from Vodafone and no way to go out within 90 days of porting.
This is totally not acceptable to me

Dear Sir/Madam,

I am using 2 airtel sim cards. one is old one and other is recent and new one.
I have called the service center for 7 Times. they are closing the complaint without resolving the issue.

what type service Airtel is giving his customers.

Please consider the as major complaint on service point.

We have recharged Airtel digital tv 12th April customer id-[protected]
reg mobile no-[protected]

In my account, we have around 400rs but still, on TV it is showing due to insufficient balance.

We called customer care more than 10 times, but no one can't able to fix this issue. Resolve it asap.
And also while checking in menu it is showing 200 rs instead of 400.

I have made double payment for the last month's bill for airtel broadband number - [protected]. The sum of ₹1121 has been deducted from my account twice. I have paid total of ₹2242 for the last one month bill. I want a refund of ₹1121. The screenshot of the billing information has be attached.
Please take the required action as soon as possible.

I can't use my phone number [protected] in some apps. My upi related to this number stopped working. When amazon delivery or some others call me. They get this number as invalid.

I tried using different handsets but the problem persists.

I have contacted the airtel customer service. They say this is not related to network and what not. Nor are they forwarding to the concerned people.

Dear sir/madam
my pay channel is not show in my television.i m continue follow 5.4.2019 by
telephonic & email.till now they are not able to solve my problem .
so please help me .
Airtel Customer id- [protected]
Registed mo no-[protected]
Regards
(Dharmesh sharma)
H.NO-2524, Kunj gali
Rewari-123401
ph-[protected]

Airtel never posted any message of late payment fee charge of rs. 15 in any of its websites nor, in its terms paper where the user signs.

Why is this such a malpractice and such a cheap behavior with airtel. Why will they not even inform the customers that some late fee is deducted. Some warning message will at least make the customer to recharge on time.

Such a cheap behavior.

I had selected my new channel pack on 998 (service provider by company on tv) and had sent this pack to company on 18.03.2019 but company was not started my channel pack. Therefore I had to continue with previous costly recharge pack.
Please look forward my issue as soon as possible.

Airtel service providers are now blocking the services completely if not recharged every monthly. People of common background are completely helpless with this situation and they rely on the incoming calls which has been blocked... Help the common users in this case. Also it is noted that trai has said any service providers will not block the service for minimum amount recharges every month. But this has been violated.. Please take the necessary action against this cheap act against airtel company.

Hi,
I have applied airtel broadband almost 3 years back. 2 week ago i was trying to change my plan and i requested airtel then i came to know that my connection is corporate and i can't change my plan.
I dont know why airtel opened my connection as corporate if i applied connection by me only.
I have written multiple emails to airtel but no reply from there.
Now i dont know what to do now.