Airtel Complaints & Reviews

I have selected my pack of channels according to new trai regulations. The total number of selected channels is less than 100. Without my knowledge and permission, airtel is adding some free channels and as a result, total number of channels exceed 125. Thus they charge me additional cost for 2 slabs (20 plus tax for each slab). When i register a complaint with airtel they will remove these channels but add some other channels later.in less than a month 3 such instances have happened. Airtel is cheating customers after new regulations have taken effect. The channels they add usually don't come to the notice of customers so we won't be aware of such hidden charges.
Customer id : [protected]

Dear Sir,
I visited your Airtel Store at Chembur for porting out from Vodafone to Airtel and selected monthly plan 649. I made request for port out on 06.04.2019.
I have ported out my two postpaid mobile numbers
1. [protected] Primary
2. [protected] Secondary
from Vodafone on 11.04.2019 and ported in Airtel. After receiving successful porting out message from Vodafone I inserted SIM cards provided by Airtel Store Chembur on 11.04.2019 at 11 pm but only [protected] was activated and my primary Mobile No [protected] was not activated.

I had faced a serious problems as my official mobile number was not active. It was very embarrassing situation for me since I could not carry out OTP based transactions and receive or make any calls to my office, clients. I was scolded by senior official due to not making mobile available in office hours.

I went to Airtel Store on 13.04.2019 but no resolution was made. Airtel de activated my alternate family number which was activated earlier and primary number [protected] was made active till 11 pm 113.04.2019. Again my primary number was de activated and alternate number was activated. I visited Airtel Store again on 14.04.2019 but they replaced my SIM card and number was not activated .

Customer care officers also did not resolve my problem and made my life miserable for three days from 11 to 14 April 2019.

I have already lodged complaint with National Consumer Forum for causing mental agony, embarrassment, harassment and loss of valuable communication from the office.

I request you to please take serious note of the problem caused to me. I had no option since already opted out from Vodafone and no way to go out within 90 days of porting.
This is totally not acceptable to me

Dear Sir/Madam,

I am using 2 airtel sim cards. one is old one and other is recent and new one.
I have called the service center for 7 Times. they are closing the complaint without resolving the issue.

what type service Airtel is giving his customers.

Please consider the as major complaint on service point.

We have recharged Airtel digital tv 12th April customer id-[protected]
reg mobile no-[protected]

In my account, we have around 400rs but still, on TV it is showing due to insufficient balance.

We called customer care more than 10 times, but no one can't able to fix this issue. Resolve it asap.
And also while checking in menu it is showing 200 rs instead of 400.

I have made double payment for the last month's bill for airtel broadband number - [protected]. The sum of ₹1121 has been deducted from my account twice. I have paid total of ₹2242 for the last one month bill. I want a refund of ₹1121. The screenshot of the billing information has be attached.
Please take the required action as soon as possible.

I can't use my phone number [protected] in some apps. My upi related to this number stopped working. When amazon delivery or some others call me. They get this number as invalid.

I tried using different handsets but the problem persists.

I have contacted the airtel customer service. They say this is not related to network and what not. Nor are they forwarding to the concerned people.

Dear sir/madam
my pay channel is not show in my television.i m continue follow 5.4.2019 by
telephonic & email.till now they are not able to solve my problem .
so please help me .
Airtel Customer id- [protected]
Registed mo no-[protected]
Regards
(Dharmesh sharma)
H.NO-2524, Kunj gali
Rewari-123401
ph-[protected]

Airtel never posted any message of late payment fee charge of rs. 15 in any of its websites nor, in its terms paper where the user signs.

Why is this such a malpractice and such a cheap behavior with airtel. Why will they not even inform the customers that some late fee is deducted. Some warning message will at least make the customer to recharge on time.

Such a cheap behavior.

I had selected my new channel pack on 998 (service provider by company on tv) and had sent this pack to company on 18.03.2019 but company was not started my channel pack. Therefore I had to continue with previous costly recharge pack.
Please look forward my issue as soon as possible.

Airtel service providers are now blocking the services completely if not recharged every monthly. People of common background are completely helpless with this situation and they rely on the incoming calls which has been blocked... Help the common users in this case. Also it is noted that trai has said any service providers will not block the service for minimum amount recharges every month. But this has been violated.. Please take the necessary action against this cheap act against airtel company.

Hi,
I have applied airtel broadband almost 3 years back. 2 week ago i was trying to change my plan and i requested airtel then i came to know that my connection is corporate and i can't change my plan.
I dont know why airtel opened my connection as corporate if i applied connection by me only.
I have written multiple emails to airtel but no reply from there.
Now i dont know what to do now.

Hi sir,
I have recharged an amount of 5000 rupees (Five thousand) instead of 500 (Five hundred) rupees to my mother's phone (Smt shanta prabhakar). She will not be using her phone much and will also be travelling. Can you please refund back 4500 back to my account. The details are are below:
Name : shanta prabhakar
Mob : [protected]
Transaction id :[protected]

(I called customer care but they were not helpful. Please provide your assistance - request reference no : cexcl[protected])

Hi,
We are paying 99 rs. Per month on airtel secure for insurance of mobile handset since 2017, the phone was gifted by my childhood friend, recently my screen broke but these people are not giving me claim amount but earlier (2 years) back for the same case they gave me the amount. Now they are saying there terms and conditions are changed moreover airtel is playing ball game, they are putting on one asist and one asist is putting on airtel. They also said that you just email that it's gifted from a friend, we emailed them but now they are not giving us the claim. We will put a legal case on airtel and one asist
Thanks

Cust id # [protected]. Cust name balaji. I’ve been facing error code 6 issue for the past 5 days with my airtel digi tv. With channels not available till now and money balance been deducted daily, there’s absolutely no response from the service provider. Continues follow ups are been made with no resolution. There was an escalation number provided[protected] who are supposed to be the senior representatives of the network are not able to provide the solution even. This seems to be recurring for many customers and are forced to move out of airtel losing the money. This ridiculous and a completely unacceptable lethargic approach on airtel to its customers.

I only want the name of the owner of the number... Plz help... The man is calling for so many days for so long from different numbers but at last i and my sister found out that this is the active number only so plz i just want the name of the person plz help its too tough to get rid of the number my sister has got cause its so important... I had also complained in police but its a mere thing for them... So plz i just want the owner name of this number...[protected]

I ported to airtel from jio about 6 days ago the sim started working today its 1:37 am when i am writing this the sim staryed working at about 10 pm and i had activated everything after about half hour. When i went to port they said i needed to recharge my airtel sim which will start working in about a week so i went for the rs 500 plan today the plan wasnt working so i called the coustomer care they said i had no recharge history so have i been robbed?? Or is it something airtel did with everyone but only mine is not done (The recharge)

I need the call history of my mobile number [protected] for february and march 2019. It's very urgent. Sent those details to my mail [protected]@gmail.com. As i m encountering certain unwanted calls in this particular duration period. I just missed those call details so please help to find a solution as soon as possible. So that i can report to the police to help.

Airtel — online recharge has been initiated but not successful and amount has been debited from my bank account

I have made recharge amounting to rs. 399.00 on today i. E. On 12 april, 2019. The recharge could not be successful but the amount has been debited from my bank account.

I have received following message at 10:37 pm. From airtel team:

Your airtel mobile * online recharge txn id[protected] of rs 399.0 has been initiated. Please keep the txn id for future reference.

(Mobile no. Intentionally hide)

But after that no message has not been received yet about successful transaction.

I request hereby to make the transaction successful.
Please do it asap.

Thanks

I have port my number [protected] in airtel fews months before i will take 799 plan as per plan mobile insurance damage coverge provide 8000. When my mobile damage company sold out my mobile just 5999. My mobile cost 14000 and insurance coverage 8000 damage expensive only 8500 around if extra something chrge on mobile i will paid but i want repaired mobile phone damage cost 8500 insurance coverage 8000 i will pay 500 rupes but return my repaired mobile

Regarding cheating with me (Copy to trai and dpg)
Y
Yogesh patil
To digitaltv, js-dpg, ap
8 hours agodetails
Hello

My airtel dth plan till 4th april 2019 was annual max hd pack with validity upto 20th oct 2019. Superb plan!!

This is regarding cheating done by airtel dth customer care executives to me.
On 4th april, i called airtel dth customer service and asked mr mangesh whether i can add few channels without changing my existing package. Mr mangesh told me sure sir, you can add channels without disturbing your existing package and need to pay additional inr 12 per month for the channels you wish to add. I confirmed this assurance from him thrice during the call.

Then the executive added the new channels i wish to add.

But surprisingly i found all the previous package channels are deactivated and only the newly added channels can be seen.

So immediately i called back to airtel customer care. Ms hemaliji khatri (Senior executive) talked with me. She admitted the mistake done by mr mangesh and she offered me that they can add inr 350 to my dth account due to the inconvenience caused by wrong information provided by mr mangesh.
I replied her, please do not offer me money, rather reactivate my old package.
She told me that she is forwarding this case to expert team for resolution of this complaint and within 48 working hours i will get the resolution.

Till date i wasted calling airtel customer care for hours together, but i didn't received any satisfactory resolution.
Every call use to be starting with abcd.. And ends with we will get back to you within 24 hours with the resolution.
But everything is in vain.

The only output from all these conversations is my mental harassment caused by airtel dth customer care executives.
They are admitting their mistake in every call, but don't know what is restricting them to give me proper resolution.
The resolution offered by them is like - "they have stolen my mercedes car, and instead returning me maruti 800 car"

In every call i asked for the essential information about head/ in charge of their department against whom i can file a case in consumer court regarding this matter, but none of them provided me the information.

Copy of this email is also forwarded to some important departments for the reference which i may need in future.

In addition i am also forwarding this at directorate of public grievance, govt of india

Regards

Yogesh patil
Airtel dth customer id - [protected]-001
Registered mobile: [protected]