Airtel Complaints & Reviews

I am recharged in my mobile for Rs.199/-in mobile No.[protected] on 16.04.2019 through net banking of SBI..account shows that an amount of Rs.199/- is transferred to BHARATH AIRTEL.But my mobile is not charged till the time.Please take necessary steps for recharge or amount return.and also request kindly inform the present status of my recharge.

Hi, i have an airtel landline-broadband connection since 11 years in the name of mr. Kamal jain.
Its been more than 2 months i have been calling customer care services but the problem persists.
[protected]st march 2019
[protected]th match 2019
[protected]th march 2019
[protected]th april 2019
In between many days i have called the engineer on his personal number.
For sometime after the complaint internet works fine but afterwards its the same. Kindly look into my issue as i m not going to pay rs 1200 for just 10 days of services.

Since last 20 days i am trying to review my base pack with my airtel digitaltv id [protected] at www.airtel.in/selfcare but are unable to view. The account overview tab on the home page is not working or showing blank. I want to add and remove some channels from my base pack. I have contacted airtel customer care also but they are not providing any information and after some time of hold up, disconnecting my calls.

Hi team,

I was into 199 postpaid plan but last month my plan get revised and updated with 400 without my conformation. Last month i have played my bill and asked them to revert back my plan and they told me it will be done but this month again the same.

My question is
How rude you can change the plan without customer conformation?

You have just sent me one sms saying plan is getting updated and i have realized that this message is came after discussion with customer care.

I will get around 30 sms daily from different vendors and i can't check each sms.

I did two transactions worth 2000 each total of 4000 by loading my airtel payment wallet on 15th april 2019. It said"sorry unable to process your transaction" but amount total of 4000 has been debited from my bank account. Morover i am unable to contact customer care by calls, my mails are not properly responded too. Please refund​ it as soon possible.

I have Airtel DTH Connection [protected] and did not opted NDTV at channel #317. Also I opted Sudarshan News channel #327.

Surprised to see that Airtel forcefully enabled NDTV channel #317 on my connection and the channel which I opted i.e. Sudarshan News channel #327 is not available to me. I am sure that NDTV has paid "SOMETHING" to airtel to add it on each connection forcefully.

Please see the attached screenshots and expose Airtel.

Sir
My self Surya prakash .my Airtel Dth Id is [protected]. I make a monthly plan for 301 rupees.I recharged on 24 mar 19. And it's validity is upto 21/22 Apr 19.On 15Apr 19 I received a spam call regarding activation of miniplex HD channel which is totally refused by me.After sometimes I saw a message regarding activation of said channel .Immediately I contact to customer care and raised complaint regarding this issue. The customer care deactivated this channel soon and said your deducted balance will deposited soon. But on 17Apr 19 my TV suspended due to low balance.pls do help me in this regard...

The complaint is about Airtel DTHCID:[protected].I choose my plan on this ID with ref.ID289674 on dated January 31, 2019.But some time later the said plan is automatically altered with about twice the value of my choosed previous pack.I have learnt about this when channels of my pack are deactivated and balanced goes to negative.This is gross violation of service &how can company automatically altered the plan without consent.Further I recharged of 1349/-on April 5, 2019&also changed RMN to [protected].The current plan is still not active &yet balance shows negative and also unalteration of RMN.I contacted many times on these two issues on company's customer care platform but failed to resolve. Please provide compensation with difference of plan alteration and inconveinance caused by it with reimbursement of recharge amount.

As per process suggested by airtel customare care i have done recharge of rs. 160 and then select my pack from 998 channel and send message after scanning qr code.
I have received negative response "
Your request could not be processed. To opt for new pack/channels, please visit channel number 998 of your airtel digitaltv or download my airtel app."
Once again i reached to customare care service proivder and they suggest me to recharge from my airtel app.
In this app many of the popular packages are not available which are provided by channel broadcasters.
So requesting to the trai authority to take necessary action and provide solutions.

I have paid 8484 rs amount for airtel broadband connection ([protected]) on 13.02.2019 with transaction id[protected].

After that they said services is not feasible in my area and i got a message about initiated my refund on 7th march and credited on or before by 10th march with ref number[protected].

But i still not received my refund amount. I checked my statement and tried to talk to call center and they are saying its credited on 6th march but not sure how is it possible and i need details where its credited my money.

Even i also provide my bank statement couple of times to them there are not provided any details about my money..

Airtel is really don't care about customer's these days.

I made a monthly payment for my landline thru airtel app. I did not enter the amount details which was directly taken from the app. But i was debited 100 times my bill amount. I immediately raised the complaint to airtel where they informed me the reversal will happen in 24 hrs. But already 4 days have passed & inspite of regularly following its not reimbursed

I am a customer of airtel for over 10 yrs and have postpaid connection of airtel is having problem with data not working for past 10 days. In spite of calling umpteen times to customer care and email, they are not coming up with solution or sending technical people to my home to check exact problem. My question is they would charge 100 rs as late fees if we do not pay airtel postpaid bill on time and even if its 1 day late. They never mind whether it's old customer or new customer they charge, now I am unable to use their data service for 10 days, will they compensate me for interrupted services and I am frustrated by their lacklustre approach. I want my problem solved or help in getting the same no changed to different service problem without hassles. My email I'd is [protected]@gmail.com.

We have made payment of the bill vide cheque. Cheque was deposited at airtel santnagar branch new delhi. But the payment is not updated in airtel records and the amount is also not debited from my bank account. I want to put a stop payment to this cheque and issue fresh cheque but despite of my repeated visits at airtel branch office, various calls to their call center and emails to the mail ids provided by airtel, there is no reply of our emails. They are not confirming on mail what has happened with the cheque. Is it not airtel's responsibility to at least reply to our mails??? Extremely bad service.

Sir ii is to bring in ypur notice that since 2 yeras i am regularly complaing to change my name on registered mobile number and everytime it is said from your side that the prblm has been resolved but its really very embarrasing to say that i have not got solution of my problem... Due to this rough service i have stooped recharging my airtel digital tv account. Its my humble request to plz change my name..

Registered mobile number. [protected]
Change name as. Hema seth

I have done recharge on airtel number on 18/04/2019 yet the recharge is not showing and the transaction amount is also deducted i had done recharge of 399. How can the deduction be possible if the recharge is not seen. I want my recharge to be done or my money refund. Being your loyal customer i need the same loyalty from the service provider as soon as possible.

Mr. Sunil mittal, i’m a very long and old user of airtel. I use airtel postpaid connections for nearly 10 years and then finally i decided to switch to prepay. So i went to a retailer store o 12 block o lajpat nagar 2 110024 on 25 march. They generated otp and ask me to pay on pro rated and i did pay. I was confirmed that it will be done in 48 to 72 hours. I then follow up and one executive request me to wait till 28 march 1 pm. Nothing happen. Then i called up on 30 march again the false promises that a complaint is raised and will be done by next monday. I called up and spoke with of the supervisor and he was very rude and if this kind of customer support work for your company then it will not be surprised that airtel customers support is one of the worst. Then he ask me to pay the bill again when this is not my fault. I already informed him that i have paid prorated for those required days and i’m not accountable for any further bills and he yell at me that you use the service so you have to pay. Anyway the issues is still not resolved so i put a complaint in facebook on 4 april and more than 10 different executives commented on my post stating it will be resolved soon. Then one executive call aanchal t promised me that it will be resolved by 16 april and confirmation message also received but nothing happens today is 18 april. Then i follow up on this then one stupid agent called gurpreet b asked me the store address and more details which i have given 14 days back on same comment. Forget about providing resolution, your executive doesn’t even check what is the concern and what all information is provided this cause more irritation and frustration. Please note this, your executives are really experts to irritate and screaming yelling at their customers. Hire and get more of # and your company will definitely stand on top 1 list in world worst customers support.

I hope you may understand how frustrated the long standing customers

Airtel DTH customer care not to help me choose the channel many times call but he did not help me regarding this airtel customer very rudely talk to customer
Dear Customer, Your service request no.[protected] has been assigned to engineer (Ganesh Ram Sharma), He will be visiting at your premesis between 08 Nov 2019 01:45:00 PM-08 Nov 2019 02:45:00 PM. Please note no extra amount to be paid to Engineer unless advised by the customer care.

We have choose to migrate from Individual number to Family pack with Bill plan of 649 INR per month.

Migrated to this plan on December month and we have received the call from Airtel customer care for checking the numbers for consolidation on December 20th ( Provided the numbers [protected] + [protected] ) also we have given clear instruction like which number needs to be primary and which number needs to secondary and call ended smoothly.

However, we both were getting 770 RS each ( 649 + TAX ) from December month on wards and unfortunately we both were paying it separately for JAN + FEB + MAR separately (770 + 770 each month = 1500+).

I raised this concern with Airtel customer care but they were unable to take any action from there end and my number was barred meanwhile for April month and ended up paying it for April month as well.

I raised this issue with Airtel Front office and requested them to check the call of December 20th but they confirm, do not have access for listening to such calls.

Again i raised my issue with nodalofficer.[protected]@in.airtel.com and its been more than 7 days and issue is not resolved.

Planning to port from Airtel to JIO and we are getting the message port request is cancelled because of Payment due from Airtel but i have paid excess amount than what i am supposed to pay but still with no resolution we are stuck with Air-tel network ( operator ).

I had a discussion mulitple times with Airtel customer care, Direct office and Nadal office Baba Fakruddin / Ali / Mohammad Azar Ali ( Reporting Manager ) but response seems to be very bad.

I had been using airtel prepaid connection more than a decade
But now a days, i am unhappy with the services, as i do not get indoor coverage in my building, the time i get back home, i am cut off from the world, as there is absolutely no network...

I have raised multipe service requests and contacted through mails and phone calls to service center but no use, still the problem prevails the same.
And there is no use of posting advertisements in television that you where the speedest network.

Reference no are
C4gsp[protected]
C4gsp[protected]

Its been more than a month now, and the network issue still persists, and if it continues any longer, will have no other option but to move to a better service provider, who value the consumers rights and do not take them for a ride by such ridiculous customer service process.

Hello Sir/Mam,

i have accidentally recharged a wrong number ([protected]) instead of ([protected]) on[protected] from retail store.

i am looking forward to receive a help regarding reversal of the same.please do the needfull sir asap.

Right Mobile No. [protected]
Wrong Mobile No. [protected]
Amount : 399
Transaction ID. [protected]