Airtel Complaints & Reviews

My consumer no [protected]. Pl refer my earlier complain, i am in mental stress due to your desperation to making money attitude i am sorry to say you have added 80 channel more in my pack for making money and you are not providing select to remove in self care portal and you are charging dth charge for extra viewing more than 100 channels.

1. Now i am requesting it is giving me mental stress for i am forced to think that i am cheated by someone. And no body is bothering for that.

2. Pl give me detail about my bill with justification. And whatever you have charges more please return back and show me proof also.

3. If you have not done anything unjustified then give my comprehensive reply. As soon as possible for taking me further action

Hi,

I am using Airtel postpaid from more than 15 years, recently i have noted that airtel has changed my base plan without my consent.
I was using base plan of Rs 199 from June 2018 but in the month of September 2018 it was changed to Rs 299 for myself and my wife number without my consent. When i called the customer care, he is telling that they have sent messages regarding it to my mobile, which i have not seen at all. and he mentioned that As per TRAI guideline the airtel company can change the base plan by sending SMS without taking my consent. Is it true, by sending the SMS the telecom company can change anyone's base plan.

How can someone do like this without taking consent from me change my base plan.

This is happening for second time with me.

I want refund for my amount ([protected], [protected]) and i want to change my plan to original Rs 199.

Regards,
Eshwar M

Airtel executive ported my bsnl no([protected]) to Airtel on 28.01.19 but he did a mistake in sending draft unsigned NOC so activation took 15 long days. Due to this delay I was promised by airtel Executive at Hyderabad that I would be given 2 FANCY numbers as add-on under 799 post-paid plan, in which I am entitled to get 2 free add-on numbers. But I was not given those 2 fancy numbers even after 13 days since activation. Since 12 Feb 2019 I have sent so many emails, messages, whatsapp messages to get those fancy numbers but nobody gave that, last 13 days they are only saying they are looking into it. On the more their executives do not bother to lift my call nor reply to my messages. Last 13 days I am very much disturbed by this behavior of Airtel executives and customer care team. I have written to their nodal officer in Hyderabad and twitted them about this issue but NO RESULT. They don't value customer's time and energy.

I have selected the airtel tv channels through La Carte but both the times there is no honest resolution by Airtel to incorporate the same into my account and commence my billing cycle accordingly. I had even selected my choice of channels through Airtel Channel No. 998 this is also prove to be futile.

Airtel is not trasparent and difficult to deal hence I am going to change my service provider from Airtel Digital TV to another.

My airtel digital tv id is [protected]. I had requested for 3 months of safe custody and the same was activated on jan 19, 2019 for 100 rupees. Following which my balance went to -3 rupees and i recharged again for 100 rupees. So my balance on jan 19, 2019 was 97 rupees. And my connection also was inactive. However from from feb 8 or 9, 2019 i was deducted 6 rupees everyday and my connection was showing as active. My balance today is 1 rupees. 96 rupees have been deducted thus far and account is suspended due to insufficient balance. How can you debit 6 rupees everyday when my safe custody is active until april 19, 2019

Kindly refund the 96 rupees (97-1) debited until today and reactivate my safe custody

Airtel keeps redirecting to https://one.airtel.in/rcconf

I also need to know if this url belongs to airtel

This has been happening since morning today (Feb/25/2019) i have followed every instruction given by your customer care rep. One thing i must tell you that your customer care team is really knowledgeable and courteous.

I need this to be resolved asap.

Hi recharged twice on same number for 1699
And airtel wants to keep the money, it's sad once a genuine company with good network, has network issues and is stooping to this level that they say u have done it so we are not responsible and want to keep the money.
[protected] .
Kindly refund the money.

Hi sir/madam, please help,
The cross connections from my sim has been increased. Whenever i call someone, i'd to have cross connection. Due to which i'd to hear other people talks. So this is my request to airtel, to please resolve this problem at the earliest, otherwise i'll take strict action, against it.
This is my request and please resolve it.

We tried recharging 1 number with 35rs to continue incoming calls. But they have deducted 3598rs and they are saying its our mistake itself. We entered 35 manually and we recharged through net banking. Its not a small amount. We shared our problem with collegues/friends and many of them faced the same problem. Airtel purposefully deducting our money and saying 'we cant do anything for this, you have selected your recharge amount'. Dont they have common sense to put 3598rs plan under 35rs plan. But the thing is we not even selected any plan just we entered the amount manually. Now, they are not even ready to provide the talktime or to refund the amount. Whenever we call them they say 'we cant help'.

Dear sir,
In my tv account balance is showing 124 rs, but my tv account is suspended & when i call customer care they said different thing in each hour.
My customer id-[protected]
Name-rohit kumar
Provider-airtel
My [protected]@gmail.com
Mob-[protected], [protected]

My tv screen showing balance is 124 rs, rather customer care saying that balance is 7 rs, they tariff plan rate different each hour of talk.
One day before they waive off 100rs but not added in account.
Customer id: [protected], a/c balance:rs.241.77, validity as per current charges: 10-mar-2019, airtel bundle:orissa value lite sd pack, monthly charges: (Rs.275), last recharge amount/date: rs.200, 13-feb-2019
Status given by sms by airtel.

Unable to make calls and no internet issue from 5th february 2019,, and haveing 4 airtel connections and facing issue in all connections,, after contacting to airtel customer careand nodal team of airtel they says everytime, a site upgradation at your location has been taken into consideration please wait and be patience but without calling and internet how i wait,, please help

Morning 7:30 i turn on my data and send someone message in whatsapp and put my phone in charge
9 o'clock i take my phone and open facebook video not loading and a message came i used 💯% data
I shocked i don't allow any auto update
Not turn on hotspot
My balance is gone empty
I call the helpline she simply said my system showing you consume the data
I said to her the above details and i said connect with higher authority and she a
Said this is not that much think to connect higher authority

I requested to get my corporate connection being transferred to my personal name, submitted all my docs to nearest airtel store took rigorous follow up for 3 months but nothing was done. I mailed to airtel for getting help, received a call saying we will work on ur issue but again nothing happened.
Now my number isn't working and all the customer care agents are saying is as this is a corporate connection so they can't do any thing about it

My dth no - [protected], total no including hd and ala-cart an dd mendetory no of channel choosen below 80. But from four day channel showing me 173 channels. I dont want to watch that much channel. Today i removed from my previous collection of channel one channel instead of getting lesser amount it has gone up by 50 rs. And there is no option is giving me option to remove other channel (Which is provided by own airtel people). It is clear cut case of cheating with customer. For channel no goes up above 100 they will take more money.

1. If i have choosen that ala cart channel then it should be showing in my select to remove channels list

I have called customer care of airtel to request to tell me the 30 days plan for uk as international roaming.

I checked with her follwing:

1. Recharge amount: she said 2500
2. Validity: she said 30 days
3. Whether 3g will work there or not? : she said yes
4. Free incoming calls : she said, unlimited free incoming
5. Outgoing: she said 1500 minutes.

So i did the recharge while i was on call with her by confirming the recharge amount 4-5 times.

She also told to keep balance more than 100 rupees.

So another 400-500 i have added recharged.

Now my family girl went to uk and she called, we called h thinking its free but after few minutes call disconnected.

When i called airtel customer care they told " sir yor have put malaysia pac/wrong pack

I told i was given this pack by your customer executive but they said that i never called.

This is the limit.
I am loosing the trust on airtel completely.
This happened for mobile number: [protected].

From 3-4 months i am trying to get refund / adjustment of the money but no use.

How can airtel cheat a customer like this.
I have loosed 3000 rupees almost.
My number [protected]

I am trying to disconnect my broadband connection of airtel vfiber due to it is not working most of the time.

I am calling past one week to take disconnection request but they are giving some or other excuses and not accepting the disconnect request.

Latest excuse is : "sir please remove the broadband account from the myairtel app, only then we can disconnect the connection"

The fact is that airtel customer can only add the account, he cannot delete any account.

These all excuse to retain the customer.

Everywhere airtel cheats the customer.

My selected plan not activated as par my selection total 86 channel. And monthly pack 231 reupes par day 7.7 but worng charge amount deducted by dth operator appox 15 rupees par day and any information not provide by dth operator so pls help. Six to seven time call to coustomer care but no response all time sarver problem or update you pack as soon but still problem not reslove.

For some reasons unknown i am unable to send text messages from my airtel mobile number. I checked with my balance amount and tried to solve the issue from all the possible ways from my side but unable to. Last i remember sending a text message was couple weeks back, but not exactly sure what happened after that.

I even tried to contact customer care through 121, but god knows what option to select to talk to a person with whom i can discuss the issue and get it solved.

As per trai guidelines i have selected 121 channels as per my choice and recharged my account with rs 410 in two transactions of rs 150 and rs 260 and sent sms after scanning the qr code today morning at 9.30 am but my services have not been activated yet. When i talked to your customer service executive i didn't get satisfactory reply. Moreover the process of contacting your customer care executive is very irritating. When i asked your customer care executive to explain me the process of switch over to other service providers like tata sky they said me that they had no idea about it. I was a very satisfied customer of your company but now i will definitely switch over your dth as well as mobile network also. My dth consumer no is [protected] and mobile no [protected].
Name sayon mitra.
Now it is your responsibility to explain me the process of switch over from airtel dth to tata sky.

My name is subhash ghosh and i have been a regular customer of yours from 7-8 long years. (Customer id - [protected]). Earlier there were some issues, but overall i was satisfied. But now from these past 20 days i am having a worst kind of support and services from your side, that made me think to change to other service provider.

Actually the problem is-

1. I choose my package (La carta) on 30th january, before the announced date. But still after that i have been charged according to the earlier plan, why? (Since it's your fault, then why should i pay for that?)

2. I recharged my account with 180 rs on 2nd february, and on 13th february i found my balance -50 rs, (In just 12 days, how?) and under which rule had you charged me and suspend my account?

3. I called several times to the customer care, but it seems that you don't even value for others time.

4. I booked a complaint 85853144 on 11th february, and when i called on 18th february, miss shweta (Telecaller) told me that she has processed my total refund and i will get the sms regarding the same. But i got nothing. Why had she provided me wrong and misguiding information?

5. When i called today on 19th february, i had a word with sunita. She told me that your complaint has been processed (On 15th) and closed. Why?
And for refund issue, she told me that within 5 minutes the backend will call you back, but i haven't received any such call. Why? Why all of you are trying to make your customers fool?

6. Then i called on 22nd, 23rd, 24th february in a row. Every time i got misled by executives and senior executives (Sima, rahul...). They made commitment, but of no use. Nothing happened till date.

Even i wrote email too, but the whole system is not responding.

It's really pathetic. I don't think airtel now wants to keep their customers. And in this information age, a company cannot do such things. So now i am going to file a complaint in consumer forum. It has torchered a lot. That's it. Now get ready to pay the compensation.

Thanks.