Airtel Complaints & Reviews

On 31 of December i recharge my number for an additional pack of 49 for 3 gb data extra and i received the message but i was not able to use my data and i talked to customer care service and they refunded me in my airtel main balance they should have returned to the original payment 1st of all and then tooo i recharged again on 3rd of January after this tooo i was not able to use that on that day too i raised the complaint and they said that it will take 7 days to get resolved and i agreed but i asked them that the data has one day validity and they said that it will be Carried over till the last day of the base unlimited pack i agreed now on 25th of jan i exhausted my data ie. 1.4 gb and now i am unable to use that 3 gb data soo i contacted airtel regarding this issue but this time this was very bad response of there they said that it had only one day validity how and what is airtel doing does there employees are not educated or informed about there scheme or they are not trained they are not giving proper instructions too the people and due to this i am in losss i want the money back or the data in my account please hep me in getting my rights and thankyou.

I was in Abroad for 2 months and my bill is total unpaid for 2 months that is some 2800 and with late payment charges it’s 3580 and now when I am trying to pay it it says my number is not valid. All the portals are saying the same and then I tried to call customer care they said Number is dropped. It’s a platinium Number I paid 1 lakh for that Number how can I just let it go. I will fine a FIR if needed. What a cheater company Airtel. I want my number to be actives in next 24 hours else I go to every possible ways to suee you guys.

It's been so frustrating to take a simple sim from airtel. I have vodafone and jio numbers but never ever had such a problem. Not sure if i did a blunder opting for an aitel number.

New sim asked for verification numbers and i have two numbers. Got the code with an sms stating verified and to call 59059. When i call it shows "mobile network not available" tried changing mobiles, tried changing manual network, all as per shopkeeper and airtel customer service guys, but no-one knows what to do
Airtel customer representatives send to shopkeeper and shopkeeper asks to call verification. Verification guys say call 121. And 121 doesn't have any such issue on thier list and you listen to the automated message with no solution. Feels like a sin having opted to take an airtel connection.

Its been two days now. If you guys can do something am available on my alternate number [protected].

New sim card number purchased:[protected]

Jacob

Hi,

Worst service taking money from customer

As per our telephonic conversation you have told me that it has not been received in Airtel Money wallet account..

Now icici bank has provide me the details of account detials where the money is gone okay..

I'm providing you that details now if you have told me that this is not our account number than kindly check my bank statement it...

Before I using Airtel they says incoming call free lifetime, call alerts free when switch off.but now they started extra charge for each one. creat 2 new package for make extra 💰 money.in EMERGENCY both are very important but they Don't care people/customer.after using Airtel I started suggest for friends & Relatives.but now they says now we have to paid extra charge because of you.for active bothe service. Airtel gives us wynk music but...

Mobile no.- [protected]
Company - airtel
Circle - up west
It is the third time they have deactivated my number, though i have balance remaining and asks to recharge every time to get it activated again.
I tried contacting them through call but its not working. I cant reach to them. Also there is no online customer support where i can contact them. Its the third time and i want to know on which basis they are locking my account.

My mobile no [protected] is linked to my dth (3) accounts and also airtel wifi. It is to complaint that fixed landline no.[protected] was disconnected (Only broadband) and later on in late sept we had requested for the line to be disconnected. I received three calls a day to renew my number as they would offer me a good package. My father is no more and my mother has been harassed constantly for non payment of bills.
I was rung up by the call centre that the phone would automatically be disconnected on 10 nov 2018 and it was free.

Hi,

I have Airtel payments account since da time I took Airtel Sim, but I was never able to access it as it used to say mpin expired. I tried to reset the mpin but failed. Moreover my Airtel payments account got blocked in process. How to get my account unblocked and how can I generally a fresh mpin for the same

Thanks in advance!!

I had a balance with unlimited validity which has been magically gone and now my incoming service has also been deactivated. I tried to recharge my no. with 119 voucher and the balance got deducted my account is still not recharged.

I'm calling customer care no. 109 for 2 hours after selecting all the valid option on call when I press 9 to talk to customer care, they doesn't take the option and just cut the call

Hi, day before yesterday i had taken duplicate sim card, incoming outgoing call everythng has been activated within 2 hour, but sms service has not activated, i called customer care they told me to wait 48hrs, 48hrs has over but still i could face same issue, and am finding very difficulty to connect to airtel customer care, pls help me to sort out as soon as possible.

The complaint was register on 07/08/2018- complaint no.86958651to airtel team... Till time no resolution has been delivered. No follow up for closure of complaint from airtel end rather than giving standard reply of "we are working on concern" how much time... Its almost 6 month to pass!!! I am going pay bill without getting benefited of your service from last 6 month!!!

Hello Team,
I am Airtel Prepaid customer on unlimited plan.
my number is [protected].
I am unable to connect to AT&T Toll-free conference number 000117 at all.
Kindly help.
Last connection attempt: 25 Jan 2019
Call Connected: Not possible

Complaint number registered with Airtel : [protected]

Thanks,

Alhad
Mobile : [protected]...

I have recharged 499 pack through online in Airtel prepaid mode.. Payment mode was netbanking. Money got deducted but recharge is not done and not received any message till now ..This is happening for second time . transaction reference is mentioned in attached image .. Please resolve this issue ASAP

Dear sir, i have sent the port message more than six times. But airtel is not sending upc. Though they have wanted to know the cause of my leaving airtel.
I know, this is the right of a customer. Please take necessary action against airtel for their intentional inconvenience. Otherwise people will not believe in the mobile portability. I believe proper steps will be taken by you.

I have a request for bharti airtel company they have block my both sim from 15 days i have struggling to my small business no one customer reaching for me doing like pest control service we are sitting simply are going home we do not have works new customer or old customer not reach us, why means customer call us they hears this is number temperly disconnected calls, so plz resolve the issue, my number are :[protected] / [protected] reactivate my both airtel number,

My airtel postpaid mobile [protected], which was ported from Vodafone to Airtel about 2 years back, had been functioning smoothly till 19.01.2019. However, all on a sudden from 20.01.2019 onwards, the SIM service stopped working without any indications. At first instance, I tried using a different phone but of nil result. On Monday, i.e., on 21.01.2019, I went to the airtel customer care at YMCA Cross Road, Calicut (contact no.: [protected]) and as their entire exercise to rectify the old SIM was futile, they issued a new SIM after informing that the same would be activated within a period of 4-5 hrs However, as the same was not successful, on the very next day, i.e., on 22.01.2019, I again visited the same customer care and informed them about the situation. They again reissued another SIM and registered my KYC afresh along with a new photo, which was taken then and there itself. However, even after a gap of two days, the SIM was not activated. As I could not come out of the office, I send another person on 24.01.2019 along with my Aadhar ID card (original), alternate contact number, address slip and the reissued SIM for rectifying the issue. It's just disgusting to inform you that none of your staff at the same customer centre has shown the courtesy to contact me over the phone to appraise the issue. As there is no response from your staffs' side, I contacted them at the above said phone number around 5.30 PM. To my surprise, the staff who took the phone advised me to again come to the office for re-registration. At this point, I also got irritated and informed him that only on 22.01.2019 I updated my ID and photograph. He informed to revert, but till now no response.

Sir, I want to know is this the way your customers are treated. I am without my contact number for the last 5 days and suffering both mentally as well as financially as this number ([protected]) is utilised for many of the online financial purposes.

I have never got a proper updated reply from your staff and my phone is dead for more than 5 days as of now. This is not acceptable since this is the primary number I have been utilizing. I have not been able to do any of the online transactions and also missed various important calls from my Top Officials, which tarnished my name and also created issues on my professional front.

Since this type of casual approach by your staff is not at all acceptable, it is high time and also request some higher authorities from airtel to look into the matter. If this way casual approach and poor service is your staffs' main identity, I am sorry to inform you that I may resort to some other mode to redress my issue.

Regards,
Dinesh P
Chief Manager,
State Bank of India
Kallayi, Kozhikode
Kerala
Alternate no - [protected]

Inquired for a broadband on 8th jan, got confirmation from airtel sale person that connection is feasible in my area & asked me to submit documents & rental amount 4803, i deposited documents & amount on 10th jan. On 14th after many followup, i was told that there sales person has mistake & new connection not possible in my area. Then i was told that refund will come in 3-5 working days. But even after many followup with sales person his senior. I being asked to wait it is under process, but money is not received back.
Caf no. Is[protected]

I am one of the airtel subscriber, using pre-paid connection since one year. Recently i have been receiving messages from airtel your outgoing / incoming will be stopped, if you are not recharge within the particular period and some amount will be recovered from your balance available to continue your services. What is this non-scence creating by telecom providers. Is there any option / facility given by trai for stopping services even i have sufficient balance in my account. Is it compulsory to recharge even i have balance and telecom service provider can recover amount from the service receiver account to continue services. Please let me know is there any provision / option / facility / authority given by trai for their blackmailing for getting revenue from customers unnecessarily to enable me to continue with the service provider.

I am unable to use my credit balance in airtel payment bank. The required details had been provided to them. Firstly they shouldn't take money if there required system is not completed secondly they their customer handling us very poor and non responsive. Even after sending mails of required documents they are not responding.
[protected] phone number

I have post paid sim. There is an issue in my airtel app from yesterday. I update this app yesterday and then i login in it there is an error when i try to login add register number and go next it not send otp on my nember. There is show an error message "bad request". Please solve this matter or suggest some different way to track my usage and balance.