Airtel Complaints & Reviews

I bought a airtel secure one assist plan and my handset got broken when i raise a claim they reject my claim and they said due to your mistake handset broken we will not approve the claim, horrible services please dont buy this airtel secure one assist plan, they rejected my claim due to silly reason handset broken due to consumer mistake. I am also going to forward this case in consumer court.

Dear airtel,

As i'm using airtel postpaid simcard [protected] from 1 years from last 2 month. Because now i am shifted from ulhasnagar to ambivali i'm not getting the signal inside my home so please do clear my issue as v three persons are using airtel in same home it as became a big issues with. So please try resolve this issue. My address is a/7/401, ambivali west neptune swarajya another two numbers are protected solve the issue other wise i can port the airtel to another network.

Hi team,

After the recent changes regarding the monthly recharge of 35 to increase your website I was not comfortable with Airtel network and so I thought of porting my number to jio.but when I try sending the port message to 1900, I could not send it.i think Airtel is disabling the port messages..could you look into ASAP and resolve

Dear Sir

I have applied postpaid connection of my no [protected] change to prepaid on 22/12/2018 and airtel customer care processed my application and disconnected on 28/12/2018 and i have got New Sim No:

[protected]U from customer care Green Tel Tirupur.

I have requested you please activate my no [protected] to prepaid connection soon.

Regards
BHARATARAM
Cont: [protected]

From past 15 yrs am using airtel, now 3 days back got message that, recharge rs 23, else outgoing and incoming calls will be blocked. That to from today (03/01/2019). So refund my balance amount i ll go for other network.

I think airtel company is not having money to pay salary for employee's.
For giving daba service. Now making blackmail to do recharge.

Already i lost 2 days data, because of network.
Now my balance amount is looting.
Worst network service.

Still need to use airtel???

This happened in an airtel outlet on january 3rd 2019, in jalahalli cross in bengaluru. I was a little hesitant to come here to get a duplicate sim, it also didnt look like they gave replacement for a lost sim, because online it said you have to go to an airtel center, so i asked them where i could find one, they asked purpose, and when i stated it they said they do it there itself. So i agreed to get my sim there. They took my adhar details and took a picture of me and then gave me a sim packet, saying it will be activated in an hour. They charged me rs. 80 for it, with no receipt. But i thought it was free for a replaced sim, or rs. 25 at the most, as prescribed by airtel, since there were airtel billboards around it everywhere, i paid and left, i have to check if my sim will activate in an hour now. I hope atleast that works

Mai sanjay sriwastwa airtel me mnp karne ke lie ek online order 26th dec18 ko dia tha [protected] ye airtel ka service wala ladka ke no h jo 29th dec.18 se aaj 3rd january 18 tak mujhe jhut sanch bolkar kav benachati to kav durgapur city centre bula raha h aur khud ka pata nahi de raha h
29 ko benachati mila lakin sim activet nahi hua uske bad 30 ko humko bulaia laikin aia nahi
2nd jan ko city centre me v khada karake rakha av bolta h mere whats app par docoment send kar dijie
Ye kya majak h
Mere mobile no [protected]
Upc jv311654
Expair 10th jan 19

Starting 20/12/2018, i've been unable to access my karnataka prepaid mobile number [protected], which i was using for last 5+ years. On trying to contact 121, it was not getting connected. Later i have tried to connect to customer care from another number. I got an option to key in my mobile number, following which, ivrs says that my number is invalid. I had tried visiting arc koramangala 5th block. They also can't find my mobile number. They had informed me to contact [protected]@in. Airtel.com. Yet to hear back from them. Can you help me on this situation the situation! Hope to hearing from you asap!

My name is neeraj kharbanda. My mobile number is [protected]. I have recharged it with 499 plan which is valid tilli3 march, 2019. Since last one week i m not able to receive any incoming call on my number. I called customer care many times. They always say that everything is ok from their side. I even changed my sim and had recharged it with rs 35 four times. I didn't even get tt nor the incoming calls. I also visited airtel store. They did the required settings. But still the issue is unresolved. Kindly help me with the issue asap.

I was exhausted with my daily imit and i needed more data. So i did a recharge of rs 92 three days in a row, which means thrice, during the last week of december. When the data still did not reflect, i called customer care and they told a refund will be given, but only the amount i recharged for that day was refunded, and not the previous two. Could you tell me how long it takes for you to process the refund and why it cannot reflect in my airtel payments bank and has to be a recharge amount on my account, since that is unusable for me and also unreasonable, since i did not use that for rechargin in the first place.

I migrated to airtel in may 2017. I do get monthly bill and advertisements from airtel in my mail id. However since i registered a network issue complaint, whenever i send mail to airtel immediate msg "this email id is not registered" after complaining the executive profusely apologizes. Yesterday i came to know that my complaint has dissappeared/no record with airtel.
Today spoke to executive raman complaint no: 78pddp5h

I had registered above complaint in aug 2018. Till date no response. Couple of days back while sorting billing issues i indicated to executive same, when 4 times the call dropped, she said she will escalate to network team. Yesterday technician a. Pandey came and checked signal strength; 10 instead of 100. A bts nearby (Pimpripada) was dismantled 6 months ago, no alternate site erected. I have 4 airtel nos. You had choice to erect bts, now i have choice to migrate out.
Call regn nos : 78pddp5h
[protected]

My name is akash baibhaw.
I have been using my airtel mob no. [protected] (Karnataka circle) for last 7 years.
All of sudden in dec 18, my no. Got deactivated.
The last recharge was done on 4th nov. 2018.
The issue is as below;
1. No prior info. Of deactivation via mail/message/call to mr. By airtel.
2. No reason could be provided by airtel store personnel/ customer care executive
3. Airtel system is unable to track this no. And can't reactivate.
Impact-
1. All financial transactions stopped.
2. Issue with trading
3. No call could be received on this mobile.
4. Mental stress and trauma.

Please help and let me know if any more details required.

I am using a corporate plan since 10 years and now i am in international roaming but still keeping the no. Active. Before moving out from india i checked with airtel, what is the process to keep my no. Active, they advised to retain the same plan and keep making the monthly payments. Every 3-6 months i get an increased bill saying some plan was made active on my mobile no. This is irritating and its totally depends on the customer care representative mood to consider this irregularity and correct it or not.

Kindly register this complaint on mobile service providers injustice with billing.

Dear. Sir/madam,
My name is neeraj kharbanda, my airtel mobile number is [protected], on 25 dec -18:they stopped my incoming calls without any information, my outgoing and internet is working as i have recharged on 3-dec-18 for 499 for three months validity, i complained to customer care but they are not giving reason for incoming barred, i visited to airtel store they told to recharge for 35 rs for incoming, i recharged for 3 times, still not getting calls, then they changed advised to swap same number on new sim, i have changed the sim also still incoming, kindly please help on this, my number is still not working

I am not using any service from Airtel since 2016. But on date 29th dec 2018, A Transaction of Rs.375.99 is auto debuting from HDFC Credit Card No.xxXXXX at www.airtel.in (PGSI). How is it possible? I have not received any invoice or Bill from Airtel since 2016. Where from did you collect my Credit Card details...

Dear sir i have been using airtel number for past 4 years i was in urge of visiting Dubai and iam living in Dubai now my airtel number has been deactivated without any information as iam living in dubai i forget to recharge my number now i let my blood relativies to visit airtel store as there is no proper response from the airtel team iam bringing here for your knowledge my all bank documents and all my personal details are at the same number i need the number back so please kindly provide me the same number and kindly let me what i have to do to get the number back as all my OTP and pin will generate on the same number.

Dear airtel payment bank,

I got a call from this no [protected], they asked me for debit card no and inform they can send the payment to card only, after giving the card no they deduct rs 5862 from my card using airtel money, please take action, i have already registered a complaint to nearest police station as well as to my hdfc branch, they are investigating the case, meanwhile i called your customer care no on 400, your executive told they are not responsible for that, i hope you verified the customer kyc details, you should have freez the account immediately

Customer relation number: [protected]

I have registered for airtel secure from my second number which i use at home last year around october, 2017. Since then airtel plan has added charges along with the services for airtel secure rs.60. At the time of registration, they have asked me for the documents like phone purchased invoice number, screenshot of new mobile with imei shown on the screen, back of the phone. The phone was purchased from amazon and they have sent me a copy of invoice of which i have taken the screenshot and uploaded the documents. They have accepted it and my secure coverage is started. Almost after an year october 23rd my claimed handset got damaged and raised a request for claim 3-5 days later because they were asking for all the documents again which i have to collect and uploaded.

1. They have called me and asked to update the description and provide me the invoice of the phone in claim along with screenshot of the phone’s front and back.
I have uploaded the document invoice which i have uploaded at the time of registration and provided the screenshots with imei on the screen. They called me 4 times to upload where 4 agent got the exact statement asking me to upload the image of the phone front with complete edges visible.
In description, when i have provided the details about the phone damage, they called me 5 different times asked the details like below mentioned:
Who was using the phone?
How was the phone damaged?
What time the phone was damaged?
Where did the incident took place?

2. After providing the above details they started asking me to get the invoice copy where it has to contain the 2nd page of the invoice pdf. So, i raised a question in simple which they couldn’t or didn’t answer. My question was, “if the invoice should be provided with second page then why didn’t they object the same at the time subscription. How come they have accepted the subscription?”
They tell me that the invoice should have the imei number which is not there on the invoice copy i have provided but it is required now after almost one year for processing. If not the claim will not be processed.
So, i have reached out amazon from where i have purchased to get the copy and uploaded the same.

3. Again they called me and said all the documents are good and they will be processed further for pick-up. But to my surprise they called me and started asking the documents of my wife for the same. And thats my denial as the phone purchase order is on my name, registered on my name, sim was activated on my name, used by me and my family at home. Complain is raised by me, why should i provide any documents related to my wife?
They called me multiple times to simply say i understand and require the documents. It was my direct denial to provide any copy of the documents of my wife.

This is happening almost for 20 days now and i am not sure if they have scheduled any pick up of the device to cover the insurance. Informed that this is hell process and should be clearly mentioned what details are expected from the customer in the description. The same documents that were accepted at the time of subscription, why they cannot be accepted at the time of claim, i am still in confusion. I have tried maximum to not be pissed off but.

No doubtly airtel 4g service is very good, but i am facing a serious 4g network and speed issue in cooperative colony bokato steel city, jharkhand, pin-827001. The maximum speed is 10kbps, for that i am in deep water. I request to airtel to check the issue. It will be very helpfull to me and all airtel users in this area. Advance thank you for helping.