Airtel Complaints & Reviews

I have been having airtel sim postpaid, since over 2 years and was having a good download speeds around 15-20 mbps (Location: covai s3 retirement community, perur-pachapalayam, coimbatore - 641010. We have airtel tower just outside our complex, that is the reason we chose it)
Since[protected], the download speed has become very low 0.5 to 2 mbps. On 24 nov i complained through 121 (Complaint number[protected]. They promised to solve problems by 28/11/18. Still very low speeds. Complained several times through 121, talked with floor supervisor, customer care called me, but still problem is not solved and download speeds are around 0.5 to 2 mbps. They give me 75 gb / month, free amazon prime movies and music, but i cannot even check mail and whatsapp at this speeds.
Others in our complex have complained and get same reply that it will be solved.
Hope through this custmercomplaint airtel will take our complaint seriously and solve problem of low speed

Dear sir. I was using airtel mobile number [protected] unfortunately network provider asking to submit document again for verification. That time i am in saudi arabia so i can not submit document long time i tried to get same number not success please help me this mobile number very lucky number to me.
Thanks
Faizaldeen

Dear airtel team myself gaurav yogi and i live in bhilwara rajasthan in a village raghunathpura here is the pincode 311401.in my village there isn't any network tower available so we have to face low network and internet access. We receives only 10 kb per second speed in the locality. Many times i had complained about this problem true customer care number 198 but i am not yet satisfied. There are five thousand people in our village using airtel from a long time. We want to inform you that we all are going to port airtel to another network soon

I've subscribed for night cashback offer two days ago. I was supposed to receive 50% of the data used between 12 am-6 am but i didn't. I had subscribed twice when i didn't get the cash back in the morning yesterday but still the same result! I've both the sms confirmations that my night cash back is activated. I want to know why you send confirmation sms to a service when you're not able to give the service in first place. I want 50% of my used data back as well as per the plan. A quick response will be appreciated.
Airtel number - [protected]

Dear sir,
My name is v l g v manikanta, my airtel prepaid mobile number -[protected]. I am kindly requesting you for out going and incoming call history from november to till this date. I am ready to pay applicable charges. Please can you send through by my e-mail id [protected]@gmail.com
If there is any procedure to get call history, please let me know how can i get call records.
Thank you...

Airtel has the mentality to dusturb its customes. Really shame on you people for doing fraud with the customers as you people don't have guts to earn your income. Instead you people become greesy hungry fellows to eat the benefits of rhe customers. If this is the way you people treat the customers then that day is not so far when you will lose the business. Now you people become greedy by eating the money every month. If you have little bit shame and little bit self respect and respect for your parents then give the benefits from your side as your services becoming worse day by day. Show some respect to the customers by giving them bemefits from your side atleast to me instead of looting me cheating with me and doing fraud with me.

If you can't do this thing then do one thing take one big katora and sit on the road. People will give you lot of money to you. You hungry greedy beggars only have the mentality to loot he customers instead of giving them benefits you people become blood suckers of them. Really shame on you.

My mobile no: [protected]

Today i recharged my prepaid card through my hdfc netbanking for 3 times.
After each recharge i got "recharge done successfully" message. Amount got deducted from my account too.

1) at 4:38pm i recharged my prepaid card for 175 rs. (Data) which is successfully reflected so no issues.
2) at 4:45pm i recharged for 196 rs. (Talk time)
As i was getting "less talk-time balance", i got confussed and again tried recharging.
3) at 7.06pm i recharged again for 296 rs. (Talk time)

Still i am getting the same message saying "talk time is too less".

Multiple issues:

Dtv customer id: [protected]-001

1). Dtv complaint # 83603314 is unfulfilled. Your folks have taken away the stb but have not retuned back a replacement.

2) this apartment, r&s riveraaparment, has about 60 subscribers. The existing infrastructure looks poor. The technician who visit us look for mere workaround to plug & play a defective pin into another. According to building supervisor airtel infrastructure setup for this building is not proper. Last week some one visited and attempted fixing one user issue but this impacted others. Request you to have proper interaction with building association and have permanent solution. I have myself reported recurrent failure (July, sep)

3) airtel ivr[protected] is defective. We only are able to listen to ads, but when we select options (2) followed by (1) to talk to support, it does not work.

4). Also see attached photo. Your technician had come home to review the issue but left the electrical board open.

Request you to get it fixed asap. Every time the service fails tickets are never resolved in timely manner.

Emailed the same details to [protected]@airtel.com, and also posted at twitter but no responsible action from your team.

Suggest you move the case to your nearby manager who might fix it quickly. The vendor/manager allocated to pin code 560077 has never been prompt.

Airtel complaint 2/11/2018 done, please the attached copy.

Restart my mobile numbers [protected] and [protected]

My numbers are discounted by the try as i already spoke to he airtel gallery they told me to send email and to send the request to restart my mobile sim card of airtel.

I am requesting to start my sim card as early as possible

Name ameet mohan batunge

Hi,
Above mentioned month ago till not able to use internet 560016 pin code area banglore so many times complaint customers care not take seriuos action to till always given useless feedback to harrashing me too much worried use service network my plan goes expeired unless use internet services please give immediately solution give solution it's request once again

I am writing to bring to your attention a serious issue I had in your establishment last week.

I was not using this SIM due to my phone breakage since from last 2-3 months. But when i inserted that sim on my new phone it shown invalid. Then I went to near-by Airtel customer care to fix this problem but they to said me that another SIM Kit is being made from same number. My whole data and accounts are link with this number including whatsapp. I was your old customer and using that SIM from last 6 years. If I change the SIM card my whole important data will be get lost.
OR If another person will purchase that SIM my whole data and personal information will be visible to him (as many accounts were linked with that number).

Can you please activate my SIM? or give me another SIM with same number?

I hope to hear back from you about this incident. I can be reached by email (chouhan.[protected]@yahoo.com) any time.

Sincerely,
Yukta Chauhan

Hello Consumer Forum,

I had opted for connection in April-2018 for the broadband connection. As per verbal communication shared by sales representatives from Airtel that this connection is prepaid and can be discontinued after 6 months o[censored]sage, and if you would like to continue please pay the amount and it will renew.

Following the same my parents opted for this connection. After 6 months of duration at end of Sept-2018. The connection went off, and we assumed its disconnection due to non renewal requests from my end.

In Nov-2018 we received a phone call from Airtel claiming an amount of nearly 3500+, which was declined initially by my parents and then again next phone call, I have received on 03rd December. Soon after the incident I dropped an email to Airtel regarding the whole situation and asked them for improvisation in communication being made and correction of such bill amount.

The communication made to me over the call was that I have used 103 GB of data for month of Oct-2018, and hence i have to pay the full amount, which is honestly not fair, because the connection was dead and router was disconnected after observing it is dead for multiple days in October itself. Also my avg. monthly usage at home is 20-25 GB. So claiming of 103 GB data is also an unfair.

I had opted for another Airtel broadband provided by my society, so there is no sense of renewing this connection by making full payment.

India is a place where a lot of people are not familiar with technologies and information, I strongly believe that there are many people facing such kind of issues of auto-renewal without any confirmation from subscriber side and claiming for any amount for dead connections /nonusage.

They might have not paid the bills, but are into the blacklist for non payment of bills, while sitaution is other way round where sales team is making false promises to consumers and then also companies are claiming false charges for usage which customers never used at all.

I would request you to take any actions accordingly.

User Id: [protected]

Name: Piyush Rawal

My name is rajvir singh and i am from patiala (Punjab) i am user of airtel for almost 12 years.. Me and my wife both was using airtel services but some how i was on bed for almost 1 and half years and i was unable to pay the bill. But now i want to activate my numbers... My numbers are [protected] and [protected] so kindly activate these numbers.. I will pay all the remaining amount of my pending bill.

Last recharged for 448 rs valid till Dec 19/2018 but now it prepone till dec 2 /2018 ! Outgoing call is barred, sms also blocked . Saying me to reacharge 25 rs for continues service . From me 25 rs like me so many people will do reachge for 25 ( 25 rs * people approximately 10, 00, 000=2, 50, 00, 000) u r making huge profit without knowledge o[censored]s “” great fraud “”

I had been offered free data by bharti airtel for my mobile no. However for the last one year they have been charging for data charges and then waiving them after i raise a complaint this has been going on, i fail to understand why airtel is upto such unfair practices. It is very frustrating. Please take up this issue with their higher ups and resolve.

Hi, my name is mustafa kalimuddin bengali with airtel mobile no [protected]. I have transferred my no from airtel postpaid to airtel prepaid on 21 nov 2018 and my connection got stop from 1 december 2018 till now. I have submitted my id prrof and photo 2 times in same gallery from where i have buyed the sim. But till now my no is not activate in prepaid. There is no service on my no. I have also mailed to nodal and appelaate officer regarding this matter. But my problem is not solved till now. I am not able to use my no [protected]

My user id is [protected] and name is abhijeet singh i called ur customer care and told him to change my pack to value prime magic hd of 408 mumbai circle instead he started mega south pack of 477 which is in south circle and after i complain they are not willinh to help and telling me to wait for 1month why shld i bare mistake o[censored]r customer care pls look into matter and resolve as early as possible

Very poor network at Shimoga. I have already raised 2 complaints regarding network issue here also in Facebook, but still its not resolved. Always you have given poor customer service.
Signal strength is very poor in case of postpaid especially!!!
Please take necessary steps, or i ensure that all airtel users nearby me are shifted to other network.

I have been using my airtel number for the past 9 years. Recently i changed it to prepaid as i moved out of india. Now the number is deactivated and i can not reach out to any customer care person. I need the number to be activated as it is urgent. Please help.
I can not reach out to customer care people.

I sent mail to [protected]@in. Airtel.com. There was a reply asking my parents to visit the airtel centre in 15 days to pay rs.20. My friend paid rs.65 today to my prepaid number online through banking service.

Reply from the airtel customer care is below:
—

At the outset, i regret the inconvenience caused to you.

We regret to inform you that services for your airtel mobile were discontinued on 24/11/2018 due to no usage found on your number in last 90 days. Usage could be with respect to an voice or video (Incoming/outgoing) call, sms or data usage. Beyond 90 days period, in case of no usage, charges of rs. 20/- per month are deducted from main account towards service extension for 30 days. Due to insufficient balance, the amount could not be deducted and services were disconnected permanently.

Further, you may get the same number reactivated within grace period of 15 days from the date of disconnection by paying reactivation charge of rs.20/- at airtel relationship centre in home circle.

(Please note: we request you to send your blood relatives (Only father and mother) to any of the nearest airtel relationship centre in home circle in order to reactivate your number).

For your convenience, we are including airtel store details url which will help you to get nearby store http://www.airtel.in/forme/arc/reach-airtel or send sms (Arcpin code to 121) to know arc address.

Thanks for reaching out to us. Delighted to assist you!

Best regards,
Ram kumar
Advisor : customer experience
Bharti airtel ltd

I received message from the airtel india that i have to pay for all rounder recharge that cost 23 rupees for expanding my validity for using internet, message and calling as i didn't use internet and message service and still have to pay for it and not only that they don't have any other options also for only calling recharge. Why i have to pay another 23 for just increasing my validity??? I do recharge on this number according to my needs but now i have to recharge every month for no reason. Before some time airtel sent us a messages while checking balance "validity of your number is till 2032" simply they are doing buisness and looting peoples. Really great cheating.

Please help me out

Thanking you
Manoj kumar
Himachal pradesh