Airtel Complaints & Reviews

Airtel complaint 2/11/2018 done, please the attached copy.

Restart my mobile numbers [protected] and [protected]

My numbers are discounted by the try as i already spoke to he airtel gallery they told me to send email and to send the request to restart my mobile sim card of airtel.

I am requesting to start my sim card as early as possible

Name ameet mohan batunge

Hi,
Above mentioned month ago till not able to use internet 560016 pin code area banglore so many times complaint customers care not take seriuos action to till always given useless feedback to harrashing me too much worried use service network my plan goes expeired unless use internet services please give immediately solution give solution it's request once again

I am writing to bring to your attention a serious issue I had in your establishment last week.

I was not using this SIM due to my phone breakage since from last 2-3 months. But when i inserted that sim on my new phone it shown invalid. Then I went to near-by Airtel customer care to fix this problem but they to said me that another SIM Kit is being made from same number. My whole data and accounts are link with this number including whatsapp. I was your old customer and using that SIM from last 6 years. If I change the SIM card my whole important data will be get lost.
OR If another person will purchase that SIM my whole data and personal information will be visible to him (as many accounts were linked with that number).

Can you please activate my SIM? or give me another SIM with same number?

I hope to hear back from you about this incident. I can be reached by email (chouhan.[protected]@yahoo.com) any time.

Sincerely,
Yukta Chauhan

Hello Consumer Forum,

I had opted for connection in April-2018 for the broadband connection. As per verbal communication shared by sales representatives from Airtel that this connection is prepaid and can be discontinued after 6 months o[censored]sage, and if you would like to continue please pay the amount and it will renew.

Following the same my parents opted for this connection. After 6 months of duration at end of Sept-2018. The connection went off, and we assumed its disconnection due to non renewal requests from my end.

In Nov-2018 we received a phone call from Airtel claiming an amount of nearly 3500+, which was declined initially by my parents and then again next phone call, I have received on 03rd December. Soon after the incident I dropped an email to Airtel regarding the whole situation and asked them for improvisation in communication being made and correction of such bill amount.

The communication made to me over the call was that I have used 103 GB of data for month of Oct-2018, and hence i have to pay the full amount, which is honestly not fair, because the connection was dead and router was disconnected after observing it is dead for multiple days in October itself. Also my avg. monthly usage at home is 20-25 GB. So claiming of 103 GB data is also an unfair.

I had opted for another Airtel broadband provided by my society, so there is no sense of renewing this connection by making full payment.

India is a place where a lot of people are not familiar with technologies and information, I strongly believe that there are many people facing such kind of issues of auto-renewal without any confirmation from subscriber side and claiming for any amount for dead connections /nonusage.

They might have not paid the bills, but are into the blacklist for non payment of bills, while sitaution is other way round where sales team is making false promises to consumers and then also companies are claiming false charges for usage which customers never used at all.

I would request you to take any actions accordingly.

User Id: [protected]

Name: Piyush Rawal

My name is rajvir singh and i am from patiala (Punjab) i am user of airtel for almost 12 years.. Me and my wife both was using airtel services but some how i was on bed for almost 1 and half years and i was unable to pay the bill. But now i want to activate my numbers... My numbers are [protected] and [protected] so kindly activate these numbers.. I will pay all the remaining amount of my pending bill.

Last recharged for 448 rs valid till Dec 19/2018 but now it prepone till dec 2 /2018 ! Outgoing call is barred, sms also blocked . Saying me to reacharge 25 rs for continues service . From me 25 rs like me so many people will do reachge for 25 ( 25 rs * people approximately 10, 00, 000=2, 50, 00, 000) u r making huge profit without knowledge o[censored]s “” great fraud “”

I had been offered free data by bharti airtel for my mobile no. However for the last one year they have been charging for data charges and then waiving them after i raise a complaint this has been going on, i fail to understand why airtel is upto such unfair practices. It is very frustrating. Please take up this issue with their higher ups and resolve.

Hi, my name is mustafa kalimuddin bengali with airtel mobile no [protected]. I have transferred my no from airtel postpaid to airtel prepaid on 21 nov 2018 and my connection got stop from 1 december 2018 till now. I have submitted my id prrof and photo 2 times in same gallery from where i have buyed the sim. But till now my no is not activate in prepaid. There is no service on my no. I have also mailed to nodal and appelaate officer regarding this matter. But my problem is not solved till now. I am not able to use my no [protected]

My user id is [protected] and name is abhijeet singh i called ur customer care and told him to change my pack to value prime magic hd of 408 mumbai circle instead he started mega south pack of 477 which is in south circle and after i complain they are not willinh to help and telling me to wait for 1month why shld i bare mistake o[censored]r customer care pls look into matter and resolve as early as possible

Very poor network at Shimoga. I have already raised 2 complaints regarding network issue here also in Facebook, but still its not resolved. Always you have given poor customer service.
Signal strength is very poor in case of postpaid especially!!!
Please take necessary steps, or i ensure that all airtel users nearby me are shifted to other network.

I have been using my airtel number for the past 9 years. Recently i changed it to prepaid as i moved out of india. Now the number is deactivated and i can not reach out to any customer care person. I need the number to be activated as it is urgent. Please help.
I can not reach out to customer care people.

I sent mail to [protected]@in. Airtel.com. There was a reply asking my parents to visit the airtel centre in 15 days to pay rs.20. My friend paid rs.65 today to my prepaid number online through banking service.

Reply from the airtel customer care is below:
—

At the outset, i regret the inconvenience caused to you.

We regret to inform you that services for your airtel mobile were discontinued on 24/11/2018 due to no usage found on your number in last 90 days. Usage could be with respect to an voice or video (Incoming/outgoing) call, sms or data usage. Beyond 90 days period, in case of no usage, charges of rs. 20/- per month are deducted from main account towards service extension for 30 days. Due to insufficient balance, the amount could not be deducted and services were disconnected permanently.

Further, you may get the same number reactivated within grace period of 15 days from the date of disconnection by paying reactivation charge of rs.20/- at airtel relationship centre in home circle.

(Please note: we request you to send your blood relatives (Only father and mother) to any of the nearest airtel relationship centre in home circle in order to reactivate your number).

For your convenience, we are including airtel store details url which will help you to get nearby store http://www.airtel.in/forme/arc/reach-airtel or send sms (Arcpin code to 121) to know arc address.

Thanks for reaching out to us. Delighted to assist you!

Best regards,
Ram kumar
Advisor : customer experience
Bharti airtel ltd

I received message from the airtel india that i have to pay for all rounder recharge that cost 23 rupees for expanding my validity for using internet, message and calling as i didn't use internet and message service and still have to pay for it and not only that they don't have any other options also for only calling recharge. Why i have to pay another 23 for just increasing my validity??? I do recharge on this number according to my needs but now i have to recharge every month for no reason. Before some time airtel sent us a messages while checking balance "validity of your number is till 2032" simply they are doing buisness and looting peoples. Really great cheating.

Please help me out

Thanking you
Manoj kumar
Himachal pradesh

Resp. Sir/mdm,
With respect to the above cited subject, i would like to draw your kind attention to the inconvenience related to the data offer. Myself mr. Santosh patil. Have recharged my airtel number with rs. 92. I recharged this offer by following airtel offers at *121# and also airtel assistance number 121 (Messaged airtel). But yet i have not received the 6 gb data. Even i have communicated and complained at 198. But i didn't get the satisfactory explanation. Plz look into the matter and either credit that so claimed 6gb data as per the offer or refund the deducted amount to the main account balance of my mobile number

Co send massege to me as given below.. Dear customer, as a service gesture, validity of your airtel mobile has been extended by 10 days. Thereafter, to continue enjoying outgoing services, recharge with rs23 or unlimited/smart pack. To buy from main account balance dial *121*51#
Actually i have enough rs. 51/- balance. My cell number is [protected]

Sir/ madam,
I have recharged with airtel last month with a 28 days validity pack on 17th of november which was going to end on 15th of december which included benefits as following particulars :
Free voice call
1 gb data per day
100 free sms

Despite the validity was going to end on 15th of december i have not been able to use the internet functionality right from 27th of october even after trying to reboot and refresh pertaining it to be a network coverage or network traffic issue. The calls and messages were working but there was no information on charges getting deducted even before the ending validity despite of having the delivery reports turned on. There was no alert sent to me that charges are being deduced and i continued the usage having this in mind that it was going to end on 15th of december. There was around 70 rupees in my account balance and now this morning when i checked i got to know that this has gone down to 36.14 rupees without information. No messages or alerts have been sent that the charges are getting deducted and no information on why is it getting deducted. For the sake of information and complaint when i called the customer care they talked to me abruptly making me wait for a long duration just for transferring the call from one individual to another. They both talked abruptly without sense of they were having a conversation with a customer. When i asked for the alerts to be sent they said we don't have the information of that. And because of not having the information when i asked them for refund they shouted and hung the call.

By any means a network service provider is not supposed to behave in this manner to their customers. This has even happened before and have got the refund but they are not transferring it this time and escalating the issues without even providing satisfactory service to the customer. If this persists i am going to discontinue the service with airtel and port out to another service provider.

Hoping to get a soon reply and a help.

Thank you.

I have been converted my airtel post paid number to airtel prepaid number since last 7 to 8 month ago. Till then i could not able to recharge my prepaid number through online. I have called multiple times during last two months to customer care to resolve this issue, but no solution from their end. Even i mailed to [protected]@airtel.in several time, but no reply from their end.
But today my frustration level exceed as i tried 20 to 25 times to call customer care but line was not connected to customer care executive. It looks like airtel has no value for prepaid customer.

I tried to reach your service outlet, but they dont have resolution. I am really frustrated.
So looking for a quick resolution else i will port my no to other operator.

Dear sir/ madam,

This is regarding to unauthorized transaction with my account ([protected]) on date[protected].

I am requesting you please refund my money as this is unauthorized transactions. I have never done these type of transactions for myself.
First 6 digits of my cards are 510372*6531.
6531 is last 4 digits of my cards.
Please refund my money as soon as possible.
It humble request to you.

Regards,
Shourya dixit.
[protected]

Sim kyc details not change and sim not active
My sim will be reject my phone [protected] i am visit airtel showroom he told me activate then same number within 2 days but 10 days over but my sim kyc will be not activated so many times i will tell him but no respones. I call yesterday send my number i will check to inform to told the sir but no response.

See for the past one or two months not sure about the duration, i am unable to send sms from my airtel number [protected], though i can receive sms from the same number. It is really annoying why the big network is troubling a lot. I am totally dissatisfied with your # service. # of this complaint. Asking for more than 350 words, what is the use?? Kindly help me to get rid of this issue.

Airtel, especially fun zone service, is a big thief and robber who is always cutting my balance every week without my agreement. Whenever i call the number to deactivate, theif and robber service reply me that there is no active service in your number. That is why, that service got another name called lair service beside thief and robber. So airtel moble service, particularly fun zone service, is a big thief, robber and lair.
At last, i deeply regret to ask how i can stop the thief, robber, and lair, thief, robber and lair service.