Airtel Complaints & Reviews

This is not fare that validity given in sim card is suddenly reduced as per telecom rule, all old age genearation never use to keep recharge and they only prefer open balance with validity, i have call twice to customer care, first call reply given that if i recharge minimal value the validity of sim will extend to 2021, i tried and recharged rs9, but nothing happened, 2nd time customer call: he says earlier discussed customer reply is wrong and no such extension. Rules should apply to running new sim instead old offer given sim, all bank related info /message is related to same no and will stuck money transaction and balance which i am having 213/- is no use. Bad service with respect to airtel, customers are like this is in lakhs, should have worried as a customer centre.

Phone no : [protected]
Need immediate action for extending actual validity as like earlier.
If suppose i recharge after 23.11.18, can this will work to extend.

I am more using corporate sim rather personal sim, corporate work is not permanent and i required this sim.

Expecting problem result at the earlier

Regards
Airtel customer
Bangalore/wtc

Today morning i had used the airtel app to recharge my account which was 200rs talktime. I proceeded with the payment and the money was deducted but the balance of my account remained the same and my airtel app showed a error message saying the transaction was unsuccessful. And after that there's not even a single info about the failed transaction in the account

Can anyone help me resolving this?
Regards
Venkat

I did a prepaid recharge of rs. 399 for my airtel number on 22 november'18, using my debit card.

Transaction reference[protected]

Recharge was successful.
However balance is not reflected to my account.
The amount has been debited from the account but there is not recharge credited to my airtel number as of now. Kindly look into the matter

I am using airtel postpaid for quite sometime, they have introduced a scheme called airtel secure to insure the mobile against accidental and liquid damage. Claiming that the user only need to pay 10% of repair charges and rest will be borne by insurance company. Paying a premium of rs100 + gst more than a year. When i've actually encountered the issue of accidental damage to mobile, the real colour of airtel secure was revealed. Submitted the claim on 11-nov-18 with all the requisite documents. However, instead of the pickup of mobile for due repair, i'm ended only with repeat queries and nonsense extra documents. Still now the issue was not resolved and i'm submitting the new documents for their masti. Brief sequence as below:
11-nov document required by airtel
Photo for back panel with imei number, invoice copy, phone display with imei number, photo of damaged part of photo, photo id proof, description of damage - uploaded
13-nov document required by airtel
Clear photo of phone with imei number, photo with find my iphone off, another photo id, updated description of damage - uploaded
15-nov document required by airtel
Photo of cancelled cheque - uploaded
17-nov document required by airtel
Photo and id of person who gifted me this phone-when the invoice is in my name - re uploaded invoice copy
18-nov
As per telecon, document required by airtel, photo of damaged phone part with all 4 edges visible, photo of find my iphone off with all 4 edges visible, photo imei displayed in phone with all 4 edges visible - sent through mail
19nov document required by airtel
Photo of back panel - uploaded note for not damaged
22-nov document required by airtel
Photo of back panel - uploaded

These one assist and airtel people are entirely screwing the genuine customers. Everytime i upload the document, im receiving an email stating your documents are incomplete, however it is a new document requirement which was not informed earlier.

So far i've given them nearly 20 photos of my mobile. They could easily visit and see my broken mobile as much as they want only they need is timepass and make me frustrated and leave the claim and get the mobile repaired by myself.

Request concerned to take prompt action

Am residing in chennai/ porur/ ambal nagar 600116. Here airtel coverage for both data and voice is very poor both indoor and outdoor. Even the signal shows 4g. Also by 10pm to 1am this becomes more worse. I doubt airtel is cheating their customers. Am holding both prepaid and postpaid. Please address this issue asap else i may left with only option of porting.

I registered on airtel money wallet this month however when i am trying to initiate any transfer from my account, it shows debit facility has been disabled in my account. The number is [protected]. I have submitted all valid identification documents as per kyc norms to the airtel money email id. I dont know what kind of foul play is going on, they are just trapping people to use airtel money to receive gifts in form of cash for shopping and...

I have bought new nokia 6.1 plus from flipkart and there was an offer from airtel of getting ₹1800 cash back in the form of 36 coupons and 240gb data in the form of 20gb data per month on recharge of 199/249/448, i have done 199 recharge twice, but didn't get the cash back and extra data, i have contacted airtel customer care and they told me that i would only get cash back of ₹2000 as it is a festive offer on buying any 4g phone and will not get extra data, but i don't want the festive offer, i want the bundle offer which was promised to me at the time of buying the phone
I am fed up of calling airtel customer care who just says that i have got the festive offer and i am not eligible for the bundle offer which comes with my handset, although i have never claim the festive offer

I want to move out of my postpaid airtel connection ([protected]) due to poor connectivity and call dropping. However i am unable to send port sms to 1900. All other sms are working fine.

1- reached out to airtel store, they informed that the sms feature is active and verified everything is fine. They asked me to contact customer service 121 or 198.
2- called customer service 121, they asked to restart the phone. Tried that didn't fix
3- called customer complaint 198, they also cannot resolve

Please fix immediately.

In my postpaid bill i was charged additional rs.540 against spl number dial 55315 which i didn't made myself. They insist, i spoke to this number for 59 mins on october 2nd. This is not a valid number and i could see so many complaints against this particular number, in this forum.

It's not one or two rupees but 540 rs. This is really absurd about airtel forcing me to pay for this after being a customer for 10 years. I don't want to pay this seriously.

They have always actuvated this service without my consent and deducted the money. I have already requested them to block this service but they have been doing it. Again i have recharged my account and the money has been deducted. I would like to complain against airtel company and want them to block this service and refund my money. Its really annoying and frustrating.

November 19-2018 - "no service" showing up on phone
November 20-2018 - spoke with airtel customer service and followed troubleshooting steps provided by them. Finally i was told to replace the sim.
Replaced sim at around 1:30pm.

From november 20-2018 till now even new sim is showing "no service"

Have called customer service about 4 -5 times after sim change and have followed all troubleshooting steps they have asked me to perform.

It seems airtel is not keen on providing quality. For 4 days and not sure how many more days my phone will be out of service. Will airtel deduct these days from billing??? Also are you willing to pay for the inconvenience caused for so many days of no phone???

The concerned number is - [protected]

My father had been using this number for more than a decade. The same number has also been used for the aadhar verification of the whole family.
After he passed away 2 years ago, we only used the number to attend to calls and whatsapp.

Now airtel has disconnected the number without a prior notification or any warning that the number will be disconnected if not recharged.

I request the concerned to look into this and expect a positive reply.

Regards,
Abhishek

I did a prepaid recharge of rs 199 for my brother using sbi online banking.
Transaction is successful, however the balance is not credited to his mobile number.
He also did not receive any sms.
Phone number - [protected]
Recharge was done on 20 november 2018.
Transaction reference received online - ihj0969153
Can someone tell if this recharge was processed successfully?

I had applied for aairtel broadband connection after getting assurance from the telemarketing of airtel that i can get a connection in my area. I was assured that within 24 to 48 hours my connection will be connected. But till date connection has happened. I have phoned on the number who were calling me for connection and to whom i had given the cafe no and my id proof. But they are now picking up my phone. My tnx. No. Is [protected].
My email is [protected]@yahoo.co.in.
Mob. No,.[protected]
The telemarketing no. Is[protected].

Kindly do the needful.

I have been using airtel dth (2 connections) from past 4 years
Recently i have activated safe custody for my 1 connection.
And i was not informed when it is expired and the remaining balance started deducting.
It went to negative.
When i called customer care they said you have to recharge to watch on other connection also which is activated for 1 year.
Since i am not using 1 connection and other one is unused, why i am not able to activate safe custody and why both stopped working.
Please do the needful or close my account itself if your policies are not so customer friendly.
Contact number : [protected]
Customer id : [protected]

Please activate my mobile prepaid number [protected]. Which i used around 7 years. Two months ago my number had deactivated and someone else having this number now. This number addresses me everywhere (Bank, friends and family relatives, facebook, whatsapp, paytm and other shopping apps). Let me have this number which had deactivated inappropriately.

Please provide airtel 4g tower in my area there about 200 to 500 people but there is network problem. Even phone call r not able to connect... Please provide a tower at... I complaint a lot if time but they couldn't respond.. We r facing this problem when we started using airtel network. We r using since 8 to 10 years..
Please provide a tower at...
Rajaka colony, 4th ward, chilakaluripet, guntur (Dt), andhra pradesh, india.522616.

Today i called on customer care number they didn't listen my complaint they start shouting they were so rude.. The first one is imran and the second one is murlidhar. Imran behaviour was so bad.. It's felt like he was frustrated.. Because he was so rude i cut the call.. And the second murlidhar was also rude bt i need help so i talked him he helped but he talked in q very bad manner...
Please teach them how to talk.

Their internet and network is worst so I kept a different number as primary outgoing and internet usage. Also I have enough balance in my Airtel number, I am making call very rarely with this number but this is my primary number for incoming calls and all messages. Now I am getting message from airtel that my outgoing calls will be barred. After talking to customer care, they are asking me recharge with minimum 35 RS in every 28days else my outgoing calls will be barred. Is this new rule to forcefully get money from customer without providing good service.

Honerble sir/mdm i am not mutthu kumar, my name is raju sd from chikmgalore dist actually i am the subscriber of the number before mutthu kumar, unfartunatly i lost my no in recyclying mode, i request at airtel office at bannergatta road, but representatives also told they r also helpless,

He used that number as post paid custmer banglore, i request him to transfer the number in my account, frist he agree after some days he not intrest to me, so i sadly i forgot my number, but number is unvalid i think he not paid his due balences, so mdm the number is now in company hand,

Please if check the status of that number clear the truth if he intrest he would definitely paid all due balences,

Please i am interest in my old number, i need my number by airtel side in leagal way, mdm please is there any possiblities to get my number [protected] before companey find new custmer, please repay me, still i am airtel customer by onether number mdm, please hellp me i lost everything in my life for loosing this number. Please help, save me airtel