Airtel Complaints & Reviews

Airtel dth deduction rs 20 fine without notification. When i called the customer service they said it is company policy and disconnected the phone.

They have been doing that every month for the few years. This money is getting deducted without notification.

I need a refund for all these years. This is unfair deduction as it is a prepaid service and it should not have a late fine.

Hi on 5th sep 2018 i have done an international roaming recharge of my number [protected] for rs.2449 - order id - [protected] as i was travelling to dubai. Once in dubai, neither incoming or outgoing was working and after various attempts to make it work, i had to do other top ups on the next day for the calls to go through. I want refund of my recharge of 2449 as it did not work. Airtel cutomer care is saying u should have called us from dubai, now we cant do anything. Since i did not avail the service for which i paid, i should be refunded my amount.

Sir my mob. No. [protected] I was a prepaid customer and on 6th sep 2018 I shifted to postpaid plan. Before 6th sep, my VOLTE services were working on my phone perfectly fine in my Galaxy note 9 SM-N960F and now I have lodged complaints for more than 5-6 times but they are ignoring my complaint only tells it has been activated already or component is not activated call 198

AND NOW 198 ARE SAYING PHONE IS INCOMPATIBLE FOR VOLTE ... HOW IS THIS POSSIBLE? world's best smartphone samsung galaxy note 9

My name is ritvik. I got my sim ported into airtel on 21/09/2018 with rs 499 infinity family plan and since then i am trying to get subscribed into airtel secure on my samsung note 8. On clicking the "subscribe now" option on airtel secure banner (On home of my airtel app), it always gives the error "something seems to have gone wrong" and a "try again" button appears. But i cant find any success. I have even tried to contact 198 but even they are helpless. I have attached some screenshots below. Please do the concerned.

Dear sir/madam

In my airtel bill for the period: 05-jul-2018 to 04-aug-2018 mobile no: [protected], bill no.[protected] it was showing that i hd sent some international sms to the number: [protected], 7 times. Details below:
27/jul/2018 18:49:54 [protected]
27/jul/2018 19:47:13 [protected]
27/jul/2018 20:31:11 [protected]
27/jul/2018 21:09:05 [protected]
27/jul/2018 22:52:05 [protected]
27/jul/2018 23:23:05 [protected]
28/jul/2018 16:00:52 [protected]

When i complained the service provider about the said problem that i haven't sent any text to the abovesaid no. Service provider waived off the overcharge and solved the query bt next month again in my airtel bill for the period: 05-aug-2018 to 04-sep-2018 same mobile no. Bill no.[protected] it was showing that i hd sent some international sms to the same number i. E.[protected], 2 times details below:

25/aug/2018 17:12:58 [protected]
28/jul/2018 19:11:38 [protected]

And again i hadn't sent any sms to that number and had no idea about that number. When i checked online the same number found for fraund in vodafne and airtel for many times. I guess its a very big type of fraud from the telecom companies. They are charging lacs of rupees from many customers mentioning that "u hv sent a text to that international number" and charging for that 5rs per sms. I want to know that what the hell is this going on... Ye log customers ko aise pagal banate ja rahe hain aur log pagal bante ja rahe h and the reason is lack of time.. All are busy in their profession/business and duty... Aur usi ka benefit le rahe h ye mobile phone service providers... I just want to know that when will these types of fraud stop??? And also i want to know what is the penalty of airtel company for this crime??
Waiting for response

Dear airtel
I filed a complaint postpaid number ([protected]) on september 8,
No solution yet,
That is why i want to leave airtel because i have
A great offer in vodafone,

That's why i called airtel customer
My phone transferred to senior exit y. They told me a plan
Plan was 348 in which i was getting a discount for hundred rupee (248plan) 30gb data free & unlimited calling free d hundred messages free i asked to get the plan activated but due to a technical problem they asked me to call after four to five hours when i called on the second day, i was told that it will take 48 hours
I hope my problem will end soon

Please end the problem as soon as possible,

Or else let me close the number.

Can't call... can't get any sms...even i can't call your customer care number...121...and also can't call complaint number... 198...i have been ported from Vodafone but now i regret what i did...😑😑
😑 ...so bad network...and worst customer service...

In my airtel bill for the period: 05-jul-2018 to 04-aug-2018 mobile no: [protected], bill no.[protected] it was showing that i hd sent some international sms to the number: [protected], 7 times. Details below:
27/jul/2018 18:49:54 [protected]
27/jul/2018 19:47:13 [protected]
27/jul/2018 20:31:11 [protected]
27/jul/2018 21:09:05 [protected]
27/jul/2018 22:52:05 [protected]
27/jul/2018 23:23:05 [protected]
28/jul/2018 16:00:52 [protected]

When i complained the service provider about the said problem that i haven't sent any text to the abovesaid no. Service provider waived off the overcharge and solved the query bt next month again in my airtel bill for the period: 05-aug-2018 to 04-sep-2018 same mobile no. Bill no.[protected] it was showing that i hd sent some international sms to the same number i. E.[protected], 2 times details below:

25/aug/2018 17:12:58 [protected]
28/jul/2018 19:11:38 [protected]

And again i hadn't sent any sms to that number and had no idea about that number. When i checked online the same number found for fraund in vodafne and airtel for many times. I guess its a very big type of fraud from the telecom companies. They are charging lacs of rupees from many customers mentioning that "u hv sent a text to that international number" and charging for that 5rs per sms. I want to know that what the hell is this going on... Ye log customers ko aise pagal banate ja rahe hain aur log pagal bante ja rahe h and the reason is lack of time.. All are busy in their profession/business and duty... Aur usi ka benefit le rahe h ye mobile phone service providers... I just want to know that when will these types of fraud stop???

Hi am venkatesh i have use this network lost 3years. Now i suffer with this network calls not connected data is shows 4g but not speed is not like 2g also
Worst service don't take airtel service
Don't suffer like me. I have given complaint so many times to customer care agents but no use
Please friends don't take airtel service if already have move to another good network

I am not able to make or take calls via mh airtel sim as whenever i call someone after few rings the network goes off or slighty depletes to zero and the call gets ended. Same happens when i take calls.
I am facing this issue since a month or two now. And now i am facing internet issues too. I used to get nearly 2.5-3 mbps downloading speed which has gone down to 300-400 kbps along with this calling issue. I am not even able to make calls and use my internet properly which i paid for. Airtel's services are worsening day by day.

I am not grtting the 4g network (Pin code area 560049) the company has promised, in my area. There is a tower nearby. Even then this is the case. I complained to their customer care several times. But they are not taking it seriously. They are saying the issue is fixed. I am getting good coverage in my home balcony but not at all inside my house. Should i need to be in balcony always??
I am not getting what the airtel girl promises in her ads. So pls consider this complaint seriously and make them correct this issue as soon as possible

My internet is not working properly .The internet speed is too slow for three weeks which is frustrating me alot. Some times i have to browse something important but due to lack of speed of internet in now days it seems too difficult for me to browse & download anything. so, its a kind request to solve my problem as fast as possible.

The sim was first bought in bhubaneswar as a reliance gsm number and then changed to airtel in west bengal circle. The number was working all right for past years since conversion. But apparently i am facing problems recharging it. Tried all the online portal like google pay, amazon pay, freecharge, airtel app, but to no avail. I am unable to receive calls but everything else like internet works and i am also receiving messages about the number i have been contacted from. Please resolve.

I bought a new 4g mobile on 7th september. Realme 2. I inserted my sim on next day and call 51111 to avail free data offer. Then i got a message from them that i'm not able to avail the offer. Because my phone is 1 month old. How it is possible? Realme 2 release on 28th august and i bought on 7th of next month. So i called customer care. They told me one of the experience man will call me within 3 days to solve the problem. But they didn't. Today i call them again and now they told me your phone is 15 days old. So you can't able this offer. Again they have taken another 3 hour which is over.
So this is how i'm struggling. They didn't bother my problem. When they are promised that they will get back to me, why they didn't.
Can anyone help me?

I am using my airtel number:[protected] form last couple of years, this is pre paid mobile number. Since last 6 months i am facing signal problem in my house.
I resides in b-18 ff mahindra park, uttam nagar, new delhi-110059. There is not only my problem even my neighbours as well as the whole people who are leaving in abovesaid area.
I am not able to call anyone when i am at my home.
Kindly improve your signals.

I've got a weird message regarding some international roaming charge and also specifying that an amount of rs.99 will be thus deducted from my account. I have no idea what this is all about because i have not accessed any such service. Kindly look into this matter and provide me with the details as soon as possible as i am a bit concerned about this. Thanks!!

Airtel number [protected] disconnected since 15th of september, and i got no intimation regarding this. Why it has been deactivated or why disconnected? No sms was sent by customer care on the number before deactivating even, such pathetic service by airtel bharti. I am using airtel for so many years but all these sorts of issues makes me think twice. A company which does not even feel the need to contact subscribers via a simple sms before deactivating or disconnecting entire connection, is not at all reliable.

My no is [protected], i've recently ported my no to airtel. I've visited airtel store for this porting and airtel store staff told you must activate some plan for first recharge after port. They said some plans and i selected lowest plan based on their info.

They collected 260rs (1.4gb per day for 28 days) for the plan and they said it will be activated after porting process completed.

But after porting my no didn't activated for that plan.

Please do the needfull

Hello,

I'm writing this email to let you know that my compliant is being addressed as a network issue.

I never complained about the network coverage. My actual complaint was, my incoming and outgoing services were stopped even though the bill was paid.

Please look in to this issue as soon as possible. I need some assurance that i don't get such emails again.

Regards,
Radhika

I have been calling you since last 10 days but you are providing my sim network because of which my phone balance is also getting finish what are you doing.If I call u I don't say anything. I am telling or I want my network now only or I will be changing my sim.