Airtel Complaints & Reviews

Recharge done for my prepaid mobil[protected] for rs.509/- thro' internet on 07.09.18

the transaction id recvd in mobile was[protected]

but the amt was debited in my a/c and there is no recharge done from airtel side.

Again i have made recharge for rs.448/- thro' paytm on 08.09.18

so, pls help to return back rs.509/- to my a/c.

The airtel mobile service has not lived up to its reputation when it comes to mobile service in kohima. The problem has been a long-standing one with a hope of being rectified early by the company. However, nothing has been done yet. Numbers of airtel mobile consumers have been affected by this negligence. The company, on the other hand, seem to be doing nothing to improve the condition. Kindly look into this menace at the earliest.

I am getting at-least 3 calls a day from representatives of airtel. They call me at all unearthly times - when i am in a meeting, sleeping or dining with my family. They have cause me alot of inconvenience and trauma. The reps dont know how to talk and are rude on the phone.

I have told them on many occasions that i am not interested and have requested for my number to be removed from the database! But, still they do not do it!

This started from july 2018 till present (Sept 2018).
[protected] is one of the numbers

I applied for mnp, but in evening i got a call back from airtel to stay on their network only & they offered me to use 3 numbers in one plan in rs.700 p. M. Billing but unfortunately they didn't converted 2 of my numbers to plan & kept charging bills seperately for 799/ on both numbers.
Below are the mails attached for reference.

Matter of shame ….!!! For complete failure of airtel team for providing the service in a month despite timely reminders & calls nothing proved to be of help….!!!

Please find enclosed herewith the calls recording & the screenshot that your customer care supervisor wanted to execute my request but at the same time she failed to check i had been penalized for the rental of rs.700 on my phone without using a penny’s advantage of the plan i have been levied for. If in this competitive world you want your esteemed organization to run then “my humble submission to the management is to replace all the customer care executives & supervisors /quality team as they are good for nothing “. I had placed a port out request on my mobile # [protected], to which late that evening only i had received a call for not getting the port done but to stay with the existing airtel network only and they had offered me a rs.700/- family plan and asked me to register the other 2 family numbers on airtel app for the family plan to be activated it was also told that i can use 3 numbers in rs.700/-.

I added 78141xxxxx & 93179xxxxx under the family plan option from the app on 89282xxxxx & placed a call back on the same mobile number from where i had got a call. The call was not received / attended. I tried calling customer care where i was told that i need to send a message (Fam y) to 121 from both the numbers which didn’t worked rather i got a sms stating that i need to send yes on 121 to activate the family plan i did so, but it proved to be of no help – (Complete system failure the app is not integrated with the server). I had done this exercise 4-5 times to which the response sms copy is enclosed herewith. On 14th august i went to nearby airtel point after the confirmation from the airtel point they told me that the request is in pending state & i need to call up airtel cust. Care.

I call’d up the customer care executive again to know the status but the effort had gone waste. Fine enclosed herewith the recorded calls where it was committed & confirmed that there will be response call given to me for confirmation of same by saturday 25th august 2018 but it didn’t happened.

Today i had call’d up to confirm the status but the customer care executive was not able to help as she was asking for the numbers again to initiate a request for adding them to the family pack. I had spoken to the supervisor also number rather than believing me that the issue is pending for last one month & helping me further on the escalation she told me that she will highlight my number as she wanted to listen to my previous calls made to the customer care.

Team, it’s a humble submission to you to reverse my rental for the family plan which is levied to my account 89282xxxxx & the rental levied on 78141xxxxx as this is a complete service failure at airtel’s end on other hand i was looking for 3 numbers to be working in rs.700/- but because of the failure of providing me the service at airtel’s end i had been charged for the rental on 78141xxxxx also which i have paid and a bill generation on 89282xxxxx for family plan.

I need solution & the reversal of the rental on both & the activation of the benefit at my number (1) 89282xxxx – under (1 i. E. 89282xxxxx) – 2) 78141xxxxx 3) 93179xxxxx.

Adofgame is a big fraud. Yesterday on[protected] at 6am suddenly i found out rs120 was deducted from my father's mobile ([protected]) account due to subscription of adofgames which was done automatically, without my consent. This is a pure fraud and a scam. Adofgame must be shutdown immediately and all its officials should be investigated.
Deduction of rs120 for a service that i never knew about and never wanted to have is a pure fraud

I want the service provider to credit the full amount of rs120.0

My mobile no is [protected].
Msg content received are below-:

"adofgames service has been activated @ rs120.0 for 30day (S). Txn id s[protected], 09sep18 06:00. Service will be renewed after validity expiry. To use, click http://vas.adofgames.com/airtel/message/activation (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789"

Please check and do the needful.

Thanks,
Ajay mangal

Adofgame is a big fraud. Yesterday on[protected] at 6am suddenly i found out rs120 was deducted from my father's mobile ([protected]) account due to subscription of adofgames which was done automatically, without my consent. This is a pure fraud and a scam. Adofgame must be shutdown immediately and all its officials should be investigated.
Deduction of rs120 for a service that i never knew about and never wanted to have is a pure fraud

I want the service provider to credit the full amount of rs120.0

My mobile no is [protected].
Msg content received are below-:

"adofgames service has been activated @ rs120.0 for 30day (S). Txn id s[protected], 09sep18 06:00. Service will be renewed after validity expiry. To use, click http://vas.adofgames.com/airtel/message/activation (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789"

Please check and do the needful.

Thanks,
Ajay mangal

I not being able to recharge my mobile number because of my advance talk time.i am also continuously suffering from network issue.so I just want to Port my number as soon as possible. I am facing lot of problem like don't get the call because of being busy.

I have received my latest bill of rs. 4009 (Previous also of same amount) for my airtel post paid mobile no. [protected] in which one time roaming charges have been deducted again from my bill. I had taken international roaming for 10 days during my visit to us from 1st to 10th august 2018. I took return flight from there on 11th and very much remember not using phone on 11th. However somehow the bill shows one call in the morning o[censored]s time, and as per your customer care person at 121 the international roaming of rs. 2999 plus taxes have been deducted for that. I would definitely like to contest it as i am sure i did not use it on 11th aug. And it is very unfair to charge such a heavy amount for one call even if it would have been made.

Please get my bill corrected at an earliest. Else i will have no option than to discontinue my connection from airtel.

Thanks

Suresh chandra srivastava

House no 614 iit kanpur

Mobile no [protected]

I have my business in dilsukhnagar, hyderabad, for the past few months we are facing lot of network issues, most of the times airtel network is zero... Being in one of the main centre of hyderabad and in this location we are facing airtel network issues, we complained to local airtel office they gave us free advice to change to other operators since portability is available, hope atleast higher office guys can do something... Or else we are forced to change our network operators...

I was informed by mr. Vivek singh, advisor, m/s. Bharti airtel ltd
That the update will be communicated on 8th september 2018. But no action has been taken. Because airtel 4ghotspot device is not working, wifi sefvice is not avilable, consequently, i am being forced to go to other service providers to give me service. If airtel are reluctant, i have no other choice except to stop service of airtel for 4g hotspot no.[protected] and tke services of idea or jio or others who assure me of hasstlefree service.

Airtel has deducted my balance of rs.205 by fraud. When i check with customer care they said its due to data usage. But i used wifi on my cellphone so mobile data usage can not happen.
Airtel mobile number - [protected]

Airtel says they can not refund my account balance. I am using airtel from last many years now end up in very disappointed services so i will be porting my number in jio. Because they have unlimited data plans so atleast this kind of fraud chances are less.

Also i will be filling a case in consumer court as i have all the wifi data packets router logs saved in my router for proving that my cellphone used wifi and not mobile data.

Myself abhishek using airtel network for more than 6 years.
On 21st of aug 2018 i had claimed for the damaged handset has i was going on the bike i tried to avoid the pot hole i slipped out from the bike and the phone which was in my pocket fell on the road and the bus went on it and the screen was fully damaged. After 2 days i got a call from airtel team stating that kindly upload invoice copy when i upload it again on 25th of aug i got a call stating that your claim has got rejected due to negligence.
I dont know what was the negligence in this incident and according to airtel secure team if anything happens to our life is fine but we need to take care of mobile than our life. The word negligence what the airtel secure team is using is not at all correct. Kindly check with the claim once again and help to resolve the issue.

Regards,

Abhishek
[protected]

Sir,
I am change 2g to 4g sim and recharge rs.300/- and advance depost rs118/-
1- i am request to you coustemcare for give me internate plan rs399/- depost against rs.418/-
2- you told me, rs.418/- depost but do not give you any internate plane. You charge only voice call
3- than i am running number and avery month recharge rs.21/- top up for voice call
4- after some month you deducted more than rs200/- in my account period 5seb night to 6+th seb morning.
My complain this when rs390/- internate plan for 84 days do not give me against rs418/- than rs.35000/- for84day internate paln _ cut my amount in account.

Vill-mahadevpur post maujamabad District fatehpur up Pin code 212651
Mobile [protected]
Mere Gao me network problem bahut h So aap Mere aria me Mere plot pe tower laga dijiye Jisse Apke customers ko jo ashuvidha ho rhi h vo khatm ho jaaye or apki company ko jyada benefits ho

I am parminder singh, using airtel since last 5 years. Since last 2 months i am experiencing worst signal strength of airtel. I am not sending all my messages which i received every time i called at 121180. Every time i am getting same texted documented reply that we will do please give us some bloody time. I talked to mr. Khandelwal, the senior supervisor of delhi ncr location. He is saying that there is need of tower. I cannot understand that how much time i can give to you guys. You are just fake, no help, no support. Please tell me that if i need to do call or do surfing internet then everytime i have to come out of my house and then i will do this. This is not worth of at all. My residence is 1/2782, ram nagar, street no-10, shahdara, delhi-32. Whosoever is seeing this complaint i cannot think that it should be resolved as you cannot do anything apart from making fake adds by okhla approved. I cannot tell in this complaint that how much irritate i am with this airtel. I recharged 448 for three approx months, that all waste of money. Because i cannot use that even in delhi metro, no strength. You are just money makers and nothing else. I request you to send this request to the highest authority if you have guts but you guys cannot do that. Please take care for this request. I am seeking a reply on my phone if some one will take this seriously, other wise i have to take other actions and surely i will do.

Dear authorities,

On 2nd september 2018 i got a new postpaid number just because my airtel prepaid number could not be converted to postpaid reason unknown.

Also that was not given given proper information about the benefits in the plan.
Like airtel secure when i called up customer care executive i was informed if something accidentally happens to my phone i can claim for the same through airtel secure via airtel app.

On 7th sept i met with an car accident due which my phone got damaged and a requested for claim in airtel app (Airtel secure) on 8th sept i submitted the request.
On 9th i received text stating that the subscription cannot be activated as phone was already damaged.

I dont understand how can companies fool customers.
What is the point of getting the postpaid number when the services with it cannot be provided to us.

My car in service center if anybody want to verify the genuinty of the accident also.

I am devasted by the thought i was fooled.

I request i want my phone to be repaired via airtel secure service.

Dear sir,
Airtel has blocked my airtel money account from credit and debit. Because my profile information has some problem.. Now iam giving all my kyc details with bank statement but they did not not unblocking it.. Seems like they want to eat my money.. I also told to refund my money to source but they didnot doing it..
I have added my money using debit card.. Then they blocked my account..
They just giving me exuces.. Seems like they blocked this because they want to stole my money : (
My registered number is = [protected]
My case number of airtel is = 2353979

I am using airtel postpaid from last 6 years. Since then i am using rs. 199 cug plan. But couple of days back i was facing issues on network connectivity as well as in internet speed. I was totally frustrated what to do. Being a continuous user, i raised many complaints in order to resolve this issue but didn't get any proper resolution, so finally thought of changing the plan to higher ones. As the plans were pretty expensive as compared to new competitors so i decided to port my number to jio. When i raise ticket to port change then immediately i got a call asking sir why are you changing your network, what you need, this that, i said i just want this number because this is my permanent number. I specially mentioned that i am staying in bangalore from last two years (This is rajasthan sim) and never faced such problem since then. Upon convincing me not to deviate from our network he gave me a plan which is a 99 rs plan in which he explained :
1. I will give you same cug plan that you are using early
2. Its a monthly plan of 99 rs.
3. You will get 500 + 300 local + std mins
4. 10 gb data monthly
I agreed and he said ok sir i am activating this plan and from tomorrow your new plan will be activated.

Now after a month i got a bill of 776 rs. Like seriously... The whole thing i wanted was to reduce my bill value from 200 rs to 100 rs and now i am getting a bill of 776. Disgusting.
I again raised a complain to customer care that i was wrongly charged (Ticket number :[protected], amanjeet kaur is the representative), then what they said : sir, this is all because you are in roaming network. I was shocked to hear this. It is understood, who will take a non roaming plan if he is in roaming network from last 2 years. I clearly explained that that i am in bangalore from last 2 years than why they gave me this plan. They should clearly tell the plan details before offering any plan.

I escalated the issue and ask to talk with higher customer executive. Than after 2 days i got call (You can observe here when asked for porting the number i got a call immediately and for this after 2 days). Name of the higher executive agent was narendra singh bohra.
I explained him all things but he said do whatever can be done from your side but we can't refund this amount.

I was very disappointed with the service and this fraudulent techniques. This is how they respect there customers. Those customers who are with them from last 6 years. Why should i spend this much on a airtel if i am getting more than this in other network.

I need a refund of wrongly charged bill and also a strict action should be taken to those customer care representative who doesn't know how to brief the plan details.

Yesterday, i was recharge (₹19) a number [protected] (Airtel) through paytm and paytm shows recharge successful and i also got a message on that number but when i tried to call someone they said your balance is insufficient after that i checked my balance through *123# and it shows a zero balance.
Where the money escape, and what is the reason why you cut the balance.
Solved this problem as soon as possible.
Otherwise i know the better option comprasion this complaint.

I requested for a duplicate sim from airtel relationship center, sarjapur road, bangalore. Sim will be activated in 4hrs. Now, it is more than 28hrs over, still the sim is not activated. Arc, sarjapur road did not provide sufficient details due to which re-activation is on hold. The executive is shweta and suresh on the arc, sarjapur road bangalore