Airtel Complaints & Reviews

Now I, senior citizen of Airtel mobile prepaid customer of your esteemed Airtel co. Previously, I was post paid customer and converted as prepaid customer on 9th July'18.I have deposited money for Rs220/& Rs400/ for 82 days plan which will expire on 29/09/2018. at Airtel showroom, Coimbatore, In mean while i frequently use to get Airtel SMS for new offers, plans etc without any clear cut instructions.As per Your SMS message, I want to pay advance money for extension of the plan without my stoppage of my plan and avoiding delay at the time of extension/ renewal.On the basis of that, like other mobile operators Jio, etc., I have paid the money for E recharge from my Airtel bank money for Rs399/ vide TXN. No.[protected] Dt.22/07/18 for advance extension of plan from 29/09/18. But I have not extended the plan from 29/09/18, instead on the payment day
it is again restarted .So, in the same month, I have paid twice the hard-earned pension money. But customer care no
one knows and no responsee it .They are not able to say the money neither for extension nor it won't credit to
my balance account like other companies as follows. They said that money won't come or credit your balance account and it is Airtel taken away. Hence I request you to credit for my balance account or recredit to my Airtel bank a/c. If you have no power to get it, please advice that whether I can seek the help from TRAI, your customer care feed back ref no.[protected]. Atleast here after you change this type of advance money payment for extension. Every thing you copied and bring the plans
& coupons system etc from Jio, why you have not brought this extension as they are safely keeping the customers money in credit account?. Please do the needful. Thanks sir.

Effective[protected] benefit on RC99 recharge for Airtel Mobile has been revised. You get: Unlimited Local+STD and Roaming Calls + 1GB Data and100 SMS/day, Validity: 28 Days T&C apply.
This message came to my mobile on 26/07/2018 09:21 am .I recharged with 99 but got only 10 days validity.I told the matter to customer care, they told me RC109 plan instead of RC99 .Then why they sent this message to me.My mobile number [protected].

I have made a recharge in a wrong number through SBI buddy. I tried for the wrong recharge reversal but came to no use. Kindly help as i am a student and such wastage of money is a great loss to me. I belong from a average earning family and cannot recharge my number again if the money gets wasted. Kindly reverse my recharge as soon as possible. Please its a request.

Wrong mobile no-[protected]

Transaction Id- [protected]

Amount-179

Correct mobile number-[protected]

Dear Airtel Team,

My number is not working since 7th July after putting multiple complaints and several visits on airtel store. Every time i got a single answer that your query will get resolve in next 24hrs. I have changed my airtel 2g sim from noida sector -18 branch and new sim is not working.
Latest complain number:[protected]

Mobile Number- [protected]

I have been asked to pay late charges against recharging my dth after the expiry. This is really pathetic to know that airtel is charging on such things while no other dth company are charging for the same. My request id is my contact number [protected]. Request you to remove such late payment charges immediately on airtel prepaid dth services. This will help all the airtel customer to retain with this company.

Dear sir/madam,
I ve been using services of your company for last five yrs. However, i am very sorry to inform you that quality of your network has degraded drastically. Presently, i am residing in patiala cantt and using prepaid no [protected]. State of your network is such that you can't get through any call firstly and even if you manage to get then you can't talk to any one more than a minute. Frequent call drops, disturbing notices and poor voice quality is what you find in your network. I kindly request you to take this matter seriously and improve your standard of network otherwise there are many options available in the market. Also, this is not only my problem, the same issue is faced by all customers here in this area.
Looking for some endeavors from your end.
Thank you.
Regards,
Izhar ahmed khan

Hi, i recently closed my postpaid airtel no. ([protected]) for the last bill amt i paid through online. I forgot last bill payment we need to go to the retailer. I paid through online amt went to my cug airtel no. So i did wrong payment to my cug airtel no (On 8 june 2018). I called customer on same day for refund, they said submit my transcation id and canceled cheque leaf it will be done shortly. I submitted same day. I got one sr no[protected]. Its suppose to completed on 25th june. I contact customer care on 25th then they said some issue still not processed. Again asked all details about the wrong payment and asked the same docs. Submitted all. Then given sr no[protected]. For amt transfer to my airtel no. Then july 4th. My money transfer to my closed airtel no. Now that excess money not received yet. Airtel simply lying. Whenever i asked they asking the story then 2 to 3 day no contacts from them i send 30 mails about the same... I complaint the nodal officers also... From there also no reponse. I m not getting my money back from last two months. My contact no. [protected]

Dear sir/madam, i have recharge rs 24 the rate cutter on 24th this month. One of the condition of the recharge is first 60 sec of the day @ 1.5p/sec. But the company has applied it for the next call also. Even sometimes it applied upto third call.

So please do the needful at earliest. And refund my money.

Thanking you
Rakhibul ali ahmed
Prepaid mobile no. [protected]

I have been over billed by airtel for 2999 plus taxes for an international roaming pack which i hv not used for the days they r charging me for.
I have used it for 10 days 7th -17th july
Switched it off on 17 but still they are charging me for it.
I had personally switched d pack off on 17th through app as tollfree never reachable internationally

I have been wrongly charged for sending an international sms to the following #[protected] in my current bill when i have not sent any such message to the #. Please resolve the issue and correct my bill. I have noticed that many consumers have also complained about wrong billing. Such cheating is not expected from airtel.
Please do the needful

Sir
Airtel company give me an application i'd artl3696639 for installation of bts tower over my plot and also demanding a sum of rs 15000 for trai paper works and approval. Is it true or fake. That above said company first contact me over telephone then gave me an offer for security money of rs eleven lakhs and as a salary of two person of our family 25000 and monthly rent 30000 thousand

Hi i have postpaid connection of airtel, mobile [protected].
My contact no services have been disabled due to overdue payment.
I had made payment of rs 500/- (Nearly) by 5th or 6th may via airtel mobile app, the bill consisted of late fee of rs 100/- also. Afterwards i called to customer care executive to update my address (As i moved to other district).
In the may month bill the total amount came around rs 900/-, which consisted of previous month bill. Which i had already paid.
I decided not pay till my payment problem is solved. I called many times to and requested for the payment update but i was disappointed every time.
I wrote email several times to resolve problem of my airtel mobile kyc update. I was asked to send the screenshot, i did everything which i was suggested.
Afterwards i received many calls from customer care executive to make outstanding payment. I informed all the times that i was being supplied the incorrect bill for payment.

I had made payment via airtel mobile app followed by paytm followed by my sbi credit card.

Ask me any details of payment proof, i will provide.

I never opted for any type of international roaming on 3 mobiles nos. Under this bill. The phones remained in wifi area. An arbitrary amount of rs.18740/- has been billed to me. I tried to explain my position and issue through call centre by calling 121 but they are not taking my complaint. I have been billed way beyond my credit limit of rs. 15000/-. As i had not opted for any type of international roaming how the company can bill me for that? Please help me

My phone number: [protected]

Date of incident:25/7/18

Today suddenly airtel deducted rs.80 from my main balance account, this unnecessary service started without my consent saying service will be renewed after validity expiry.

Though i have stopped this service please ensure that this service has been permanently been deactivated

This service also started on 7th july @ rs.60 for 15day (S), i failed to notice at that time. If my consent was taken show me the proof also show me if i ever gave consent on this suscription earlier on on 7th july.

I also ask you if you can show any proof that this service was ever used by me till date.

Please refund my money as soon as possible.

I upgrade my 2g sim into 4g becoz of internet issue. So i thought it will give better service. But upgrade it behave like same.
I talk to airtel call executive three time.
Call center executive behaviour was very rude. He had no manner to talk customers. Instead of giving me solution he said i will resolve. They were told me same thing and after that cut the call. I was very disappointed 😢. I thought airtel is good servicer but i was wrong.

[protected]
Your customer support behavior was rude and aggressive.
Location :- manipal
C/c :- jeevan mob:- [protected]
Was to aggressive and rude.
I even have call record.
It's been a week since i am trying to contact customer support.
Now i when i visited to airtel showroom udupi they asked me to call jeevan (Customer support guy)
Soon has he picked my call. He was so rude and aggressive and told me to contact another guy..

My bill detail never open you can try airtel postpaid bill detail never never only you can see pay on line airtel bill aresalo bill required for company'
After raise bill detail company will paid otherwise i willl pay personal pocket.
If you fail to send my bill on my mail id i must pirt to jio or vodafone
My id [protected]@gmail.com
Phone. No. [protected]
It is last time and now also i will never pay my bill if you don't send my e bill
This is last time.

I went into the airtel store to buy an airtel connection for myself, that i am going to use as my personal. Also, my existing airtel bill was pending so wanted to pay that as well. As a matter of fact, i use airtel money to do my utilities, so wanted to add some money into the account.
When i inquired about getting a new number, i was given a choice by the lady (Manisha) to select from a few numbers she was looking at that were available in her system. I specifically asked her for some unique numbers in the "98" series. The lady was humble enough to help me get numbers that sounded fine to me. I bought a number "[protected]" for inr 300 and got a number free "as per the system"[protected]", i claimed that too.
I did all the formalities as asked and happily returned with an assurance that the numbers shall be activated latest by monday (11th june, 2018) or tuesday (12th june, 2018) positively.
In the mean time, i feeling delighted, started circulating my new numbers among my family, friends, close acquaintances and the business associates too.
The number[protected] which i"luckily"got was the one i circulated & kept for my usage and passed on the other one to my operations manager.
Post monday (11th june, 2018), i started the verification process after ms manisha's call reminding me to get the numbers activated.
The nightmare begins when i call the"95095"activation number up as i was asked by your representative since she had made that ([protected]) a"parent"number.
The airtel people seriously need to look into your contact centre operations. You might be cost conscious and everything however, what i sense from the little knowledge i have of the sales & marketing, that airtel wants to continue being the leader in the domestic as well as the international market.
The kind of service your contact centres provide will someday give a heart attack to someone and the demise of the customer will be on airtel.
The contact centre agents, senior agents, supervisors, floor managers & the operations manager confirmed to me that my number ([protected]) is already showing activated in their system, however it seems that they are all having the ball of their life. Do a couple of random surprise visits to these places and listen to a few recordings. Leave no scope for data manipulation, you will be shocked to your professional core.
In a nut shell, the contact centre plays a major role in a company's good or bad reputation. I am sorry to say but airtel's rapport is majorly tarnished.
If i try to describe the horrible unprofessional behavior on the contact centre, then i will end up writing another long story. Maybe you should listen to the calls i have made to the contact centre if they haven't deleted the evidence for"quality assurance".
I received a call from the store manager ms. Ankita rawal after a few days, who sounded pretty courteous and assured me that she will get back to me in 24 hrs. However, after waiting for the turn around time as promised and after no call, i tried calling on her number. This time, to my surprise, i was blocked by the lady, my call didn't go through, so, i called on another number i had for the solan store and spoke to her (Ankita) and i was told that i will have to pay for the number.
Respected sir, i expect a little bit of professionalism from airtel and at least want you people to support for airtel to stick to their commitments and not cheat innocent consumers like this.
I feel embarrassed and cheated, as now, when i have proudly circulated this number, i am asked to pay or else i lose the number.
Till date, i have not been provided with a resolution even after escalating it to the ceo level. Their behavior and attitude has been utterly unprofessional.
This definitely isn't expected out of airtel.
Please guide me as to how i can get what i was committed to.

Airtel deducted money thrice WITHOUT my consent for whatsmob. I contacted customer care a d complained and they promised to rectify it. But so far no amount is credited. I am among one in several lakhs of people duped by the dirty trick. Approaching concerned minister thro change.org. pl support me by signing the petition.

I am from hyderabad from the last three weeks my voice calls are getting dropped for every 10-12 minutes along with that i am unable to use mobile data while i am speaking over phone.

Initially i though it was my handset problem and i have contacted corresponding service center and i have even performed restore factory settings on my handset, as the issue still persists i put my sim in another handset and observed that same problem is replicated in that handset as well.

This is annoying me, please fix my network issue.

Thanks
Venkat