Airtel Complaints & Reviews

Dear sir,

This is to bring on record that i (Customer id: [protected]) have been calling airtel customer care no.[protected] continuously asking for a technical engineer to visit for repair of my set top box.

The first complaint was raised on 23rd july'18 wherein it was confirmed that technical engineer shall visit on 28th july'18 (Saturday) around 9 am. No engineer turned up. I again called and asked for the same. It was again confirmed that by 6:00 pm engineer shall visit. However, i called again at 9:00 pm after hours of waiting only to find out that my request has been closed giving the reason that "user is not reachable". Yet, another request was raised and assurance was given that today my issue shall be resolved.

However, after multiple calls and giving multiple assurances that engineer shall visit us by 3:00pm, 6:00 pm etc, no body has turned up till date.

I'm highly disappointed with the services provided to a customer who has purchased a new set top box on 12th feb'18. It is pertinent to mention inspite of the settop box being on warranty, i shall be paying for the engineer's visit. Also, even after multiple calls, not even a single person has turned up. Moreover, my requests have been closed without even informing me. It is my humble request to at least send us the engineer's number so that we can contact him. Also, if somehow the user is "not reachable", at least have the courtesy to check with user before closing the complaint.

Please arrange for the engineer's visit tomorrow (30th july2018) itself and arrange for a refund of my 1 week's advance pay. If not possible, then kindly disconnect the connection, pay me the dues and relieve me of this torture of being the customer of airtel dth.

One of the many complaint number: 78291022

I have requested for installation of digital tv connection on 16 july 2018 vide request id [protected]. Due to some reason i requested for installation on 30 july 18. I was given contact no of sr services and accordingly i contacted the gentleman and he promised me that he shall install it today on 31 july 18. He also asked me to send the details of old discontinued set up box from air tel, which i send through what asp today morning.
Now the issue is i am contacting him to give time for installation but the gentleman is not picking up his phone and disconnecting the phone without any response?
I am surprised with the attitude of your service provider? In case air tel is not interested in digital tv business it should be clear to customer so that they can look for other option. We can not do a continuous follow up nor we have time to do so.
Please respond

My consumer id is [protected], i recharged my dth recharge on 25 july. Transaction successful, money deducted from bank but recharge not done. I again recharged on 28th july. Transaction successful, money deducted from bank but recharge not done. This time i noted down transaction reference no. I called customer care. After many unsuccessful attempts i could connect with customer care. They gave me complaint no78247581. Nothing happened. I again called customer care they again gave me complaint no 78283456. However again nothing happened,. Neither recharge not balance into account. The customer care representatives are so rude that they cut the phones if asked why nothing has happened till now. This type o[censored]nprofessional attitude of such reputed company is very disheartening. I am using airtel grievance as last resort after that i will complain to deptt of telecommunication, goi

Hi airtel team,

Multiple times i am raising the complaints for network issue and its already passed 2 years. From my site there is no delay in bill amount or late fees from last many years. And even i am already paying twice/thrice amount if i compare the plans with prepaid
2 times network engineer visited to my house and confirmed that there is no network coverage but still no resolution is being provided.

I am getting very poor network. Frequent call drops and now networks are not even coming. Really pathetic experience

You can check my numbers into your database and would request you to please look into this rather than sending the mail or providing fake future promises which are already being heard from last 2 years

How can it be india's fastest network when network are not their.

Regards
Sunny bhatia
[protected]

Im using airtel sim from past 10years (Number is [protected]), but sim is not working since[protected] after noon. I went to airtel store, they said sim is blocked. Im asked to them why the sim is blocked and what is the reason, but they not said any reason. Im shout on them because i have an important call at that time because of i have an interview. My job recruiter will call to me at that time. But im very tensioned from that time because my sim is not working from that time. So im decided give complaint on aitel. Otherwise pay the compensation to me.

I have voice call pack and data pack both inspite of that amount is deducted from main balance. I enquired for it and your Sr. Costumer care officer SHIVANI misbehaved me instead of sorting out the solution of my problem.Advised me to take post paid plan.Argued that you have activated call forwarding service. I have not taken such service.Thanks.

I was charged 1800 rupees for the internet services twice. The first time I tried paying the app showed that the transaction had failed still the amount was deducted. This happened yesterday and I have not been refunded. It was a technical glitch which I feel is the company’s responsibility.

Plz deactivate my number [protected] until i verify it again with my adhar card and thumb verification as someone else is using this sim on my name. Please block and deactivate this number as soon as possible. I m providing u my adhar card photo. Plz deactivate [protected]
If some criminal activity happens then i m being held responsible
Allow reverification of sim card plz

Dear sir,

My self vaijinath andhale my mobile number is [protected] vc. No.[protected] now am leaving in samadhan society plot no. B/2 room no.5 kalamboli dist raigad...
Sir before 5 days my airtel dish tv set top box not power on then i raised a complaint... Then next day your service engineer connect a another set top box and i pay cash rs.650/- and same day at night i observed the same issue in new set box...
But no any person to come resolving that issue after 2 day engineer is coming and said i will come in 1 hour with new set top box but still no any person is come to resolve that issue...
At the end engineer giving me a office mobile number and address i tried a call 15 to 20 times but call is ringing but not received any person in working day and working time...
Then am going at office with set top box address of "sainath apartment sector 6 b wing room number 102" there are 6 feild worker are in office and have doing time pass and playing a game in mobile"
Then office executive said"i send your receiver in 1 hour at your home"but still 6 hours no any person is come at home am trying many times call on office mobile no. Is.[protected], but no any response on call once again i go at office same people are playing game in mobile,
After end i seat there one hour and engineer said same issue in this new set top box, he asking for more money, then i collect one more set top box,
But still no any engineer come to installation, i self am connect all connection... And see this set top box in turn on i see a remark please wait initializing...
Importnat think is after one minute no any display are showing or any no remark.. That means not working video ics...
After all three set top box changing i was face issues...
" this is a totally bad service from your engineers no imprtance of customers and time, not given a proper service, "supply a set top box without proper check" and many problem"... Hope less service engineer and management in this office"...
Do something and fix that issue fast

Thanks and regards,
Vaijinath andhale

I, on the behalf of people, from imphal, manipur, would like to state that airtel network is worst in our area. We are not able to use even a net pack of 1 gb /day to our satisfaction... The network is very slow. And this problem is faced by many airtel consumers.. I regret recharging my airtel number. Airtel's 4g speed is equal to other network's 2g speed. Please solve this problem as soon as possible otherwise airtel will lose lots of consumers

Dear sir/mam
I am using airtel for around 10 years but for last 3 months, i am facing alot of problem related to network i.e. i have full range of networks even though i cant get connected on calls and internet doesnt works. I called customer care so many times but they hadn’t provided any solution to me. Moreover, i have also mailed about the issue but no solution is provided. I want you to provide a specified solution.
Thank you
Regards shubham
Contact no. [protected]

Hi

I am raising this concern in regards to the my airtel no [protected] and my name is sabita lingam
I am using airtel postpaid since few months and before that i was using vodafone postpaid.
But trust me from the day i have come to airtel i have only suffered.
Whenever i skip my payment this peaple barr my services without confirming me and when it comes to restore my services back this ppl always fail to do so.
I am fond of caller tunes and this is the 2 nd time it has happened that after restoring the services my caller tune is not working.
I have spoken with abhishek poddar from airtel customer service and he was very smart and rude.
And also i have spoken with couple of ppl and everyone told me that 'mam it will work in next 3omnts'
Till now my caller tune is not working.
I really dont want to sty with this ppl.
Either u givbe me solution or else let me go back to vodafone because i am sick and tired of this airtel.
If my issue is not getting fixed in next 24hrs m going to issue a legal warning against airtel. And i dont care what ppl thinks that for small issue m creating a mess but kya karein boss inki harkatein hi aisi he.

I wish to complain about data packs of rs.29 - 150mb -30 days being charged to my mobile balance without my knowledge.

The reason for my complaint being that the mobile data pack of rs.29 - 150mb -30 days gets charged to my mobile number and that too without my conformation and request, this being the second time. Earlier, the data pack got recharged by itself without my request interference on late december last year.

I was using a data pack of rs 399 and its validity is up to 17th september, 2018. This pack was subscribed without my knowledge and rs 29 was deducted from my mobile balance.

When i first learned of this problem, i contacted at your company, and was told that nothing could be done about my problem.

Hello,
I had Rs.50 balance on my number . But when I was going to call it was saying that "You can't able to use outgoing call due to insufficient balance" .Then I called to customer care and told them that I am facing this issue since 4 to 5 days .and they told me, its a temporary issue.Please eject your sim and restart your phone, It will work.I told them, I tried it multiple times but its not working still now. But they told me do it it will work. They took complain but they didn't work on it. Then again I recharged Rs. 399 free talk time and now I can able to call . What the hell are you doing ? You are indirectly forcing to customer to recharge free talk time . Then what is the use of top-up ?

Scammers!!!
This company will not quit calling me. I have never answered any of their calls. They keep changing their phone number but it is always the same people. They have called for months now and it's so annoying. Please help. I'm even registered in the do-not-call list.

The numbers are listed below:

+91 [protected]
+91 [protected]
+91 [protected]
+91 [protected]
+91 [protected]

My mobile no. is [protected]. When I am calling to second person, I will be able to hear the voice of another person but that person is not hearing my voice at all. The same thing is happening from last 10 days. Due to that I am unable to talk to anybody from past 10 days. Please rectify the same and improve the network so that I will be able to call to anybody.

My airtel no [protected] has been disconnected without any notice.
I'm currently outside india and would not be able to go to airtel office.
Online would be feasible. My parents can go to the store if there is a provision.

When i wrote to this message to nodalofficer. [protected]@in. Airtel.com, i dint not get any valuable response from

Ramya sree balusu
Advisor : customer experience
Bharti airtel ltd

Please help me with this regard

My name is hiren kareleeya. I am facing problem related to 4g network. I have paid money for 1.4 gb data per day, but i am not able to use that data because of poor 4g network at our area. Coverage goes evey time form 4g to 3g. Everyday the same problem is happening since i buy this airtel sim card. If the company is not able to give us 4g service at our area then please mention that so we can goes to another 4g company's sim card. If airtel is not able to provide good 4g network then why they have taken money for 4g plan. Please do needful urgently.

Mo. [protected]

Dear sir,

We have using the pre-paid no. [protected] for last 2.5 years in ahmedabad, gujarat.in the past also there have been 2 instances wherein some vas services has been activated from back-end and balance debited.

When i complained the same to your call center, i was told that it won't happen again. I also requested to give the instructions that no service should be activated as this phone is being used by my mother who is a senior citizen and never requested any such services as well don't need it.

I have been recharging rs. 250- rs 300 per month and realized that the recharge balance has been depleted on its own without using the same for outgoing calls.

I called up your call center again on july 28, 2018 twice and spoke to your 2 supervisors. I was told that we have requested the start of vas - askthedoctor and some fun games and hence there has been multiple debits between april 1, 2018-july 28, 2018. I have not been given any resolution and told to accept the same as their system is showing that we have asked for the services. When i asked for proof of such request made, they mentioned that they can't provide the same.

I requested that we haven't given any such request and also reminded the person about similar issue which had happened in the past.

Kindly look into this issue as it seems some partner call center executive has done some fraud to get some incentives or there is any back end system issue as we haven't given any request.

Kindly resolve and refund the balance to the tune of about rs. 800/- wrongly debited for the services no requested by us.

Regards

Sanjay sahni
[protected]

The manager of nauapada thane airtel gallery n the staff are not having proper knowledge n having very attitude towards customer n even rude very slow service
Has i beginning the airtel customer for past 15yrs felt like porting by no to other service provider. Looks like airtel does not need any customer. The manager name is ms singh of thane naupada.