Airtel Complaints & Reviews

I never opted for any type of international roaming on 3 mobiles nos. Under this bill. The phones remained in wifi area. An arbitrary amount of rs.18740/- has been billed to me. I tried to explain my position and issue through call centre by calling 121 but they are not taking my complaint. I have been billed way beyond my credit limit of rs. 15000/-. As i had not opted for any type of international roaming how the company can bill me for that? Please help me

My phone number: [protected]

Date of incident:25/7/18

Today suddenly airtel deducted rs.80 from my main balance account, this unnecessary service started without my consent saying service will be renewed after validity expiry.

Though i have stopped this service please ensure that this service has been permanently been deactivated

This service also started on 7th july @ rs.60 for 15day (S), i failed to notice at that time. If my consent was taken show me the proof also show me if i ever gave consent on this suscription earlier on on 7th july.

I also ask you if you can show any proof that this service was ever used by me till date.

Please refund my money as soon as possible.

I upgrade my 2g sim into 4g becoz of internet issue. So i thought it will give better service. But upgrade it behave like same.
I talk to airtel call executive three time.
Call center executive behaviour was very rude. He had no manner to talk customers. Instead of giving me solution he said i will resolve. They were told me same thing and after that cut the call. I was very disappointed 😢. I thought airtel is good servicer but i was wrong.

[protected]
Your customer support behavior was rude and aggressive.
Location :- manipal
C/c :- jeevan mob:- [protected]
Was to aggressive and rude.
I even have call record.
It's been a week since i am trying to contact customer support.
Now i when i visited to airtel showroom udupi they asked me to call jeevan (Customer support guy)
Soon has he picked my call. He was so rude and aggressive and told me to contact another guy..

My bill detail never open you can try airtel postpaid bill detail never never only you can see pay on line airtel bill aresalo bill required for company'
After raise bill detail company will paid otherwise i willl pay personal pocket.
If you fail to send my bill on my mail id i must pirt to jio or vodafone
My id [protected]@gmail.com
Phone. No. [protected]
It is last time and now also i will never pay my bill if you don't send my e bill
This is last time.

I went into the airtel store to buy an airtel connection for myself, that i am going to use as my personal. Also, my existing airtel bill was pending so wanted to pay that as well. As a matter of fact, i use airtel money to do my utilities, so wanted to add some money into the account.
When i inquired about getting a new number, i was given a choice by the lady (Manisha) to select from a few numbers she was looking at that were available in her system. I specifically asked her for some unique numbers in the "98" series. The lady was humble enough to help me get numbers that sounded fine to me. I bought a number "[protected]" for inr 300 and got a number free "as per the system"[protected]", i claimed that too.
I did all the formalities as asked and happily returned with an assurance that the numbers shall be activated latest by monday (11th june, 2018) or tuesday (12th june, 2018) positively.
In the mean time, i feeling delighted, started circulating my new numbers among my family, friends, close acquaintances and the business associates too.
The number[protected] which i"luckily"got was the one i circulated & kept for my usage and passed on the other one to my operations manager.
Post monday (11th june, 2018), i started the verification process after ms manisha's call reminding me to get the numbers activated.
The nightmare begins when i call the"95095"activation number up as i was asked by your representative since she had made that ([protected]) a"parent"number.
The airtel people seriously need to look into your contact centre operations. You might be cost conscious and everything however, what i sense from the little knowledge i have of the sales & marketing, that airtel wants to continue being the leader in the domestic as well as the international market.
The kind of service your contact centres provide will someday give a heart attack to someone and the demise of the customer will be on airtel.
The contact centre agents, senior agents, supervisors, floor managers & the operations manager confirmed to me that my number ([protected]) is already showing activated in their system, however it seems that they are all having the ball of their life. Do a couple of random surprise visits to these places and listen to a few recordings. Leave no scope for data manipulation, you will be shocked to your professional core.
In a nut shell, the contact centre plays a major role in a company's good or bad reputation. I am sorry to say but airtel's rapport is majorly tarnished.
If i try to describe the horrible unprofessional behavior on the contact centre, then i will end up writing another long story. Maybe you should listen to the calls i have made to the contact centre if they haven't deleted the evidence for"quality assurance".
I received a call from the store manager ms. Ankita rawal after a few days, who sounded pretty courteous and assured me that she will get back to me in 24 hrs. However, after waiting for the turn around time as promised and after no call, i tried calling on her number. This time, to my surprise, i was blocked by the lady, my call didn't go through, so, i called on another number i had for the solan store and spoke to her (Ankita) and i was told that i will have to pay for the number.
Respected sir, i expect a little bit of professionalism from airtel and at least want you people to support for airtel to stick to their commitments and not cheat innocent consumers like this.
I feel embarrassed and cheated, as now, when i have proudly circulated this number, i am asked to pay or else i lose the number.
Till date, i have not been provided with a resolution even after escalating it to the ceo level. Their behavior and attitude has been utterly unprofessional.
This definitely isn't expected out of airtel.
Please guide me as to how i can get what i was committed to.

Airtel deducted money thrice WITHOUT my consent for whatsmob. I contacted customer care a d complained and they promised to rectify it. But so far no amount is credited. I am among one in several lakhs of people duped by the dirty trick. Approaching concerned minister thro change.org. pl support me by signing the petition.

I am from hyderabad from the last three weeks my voice calls are getting dropped for every 10-12 minutes along with that i am unable to use mobile data while i am speaking over phone.

Initially i though it was my handset problem and i have contacted corresponding service center and i have even performed restore factory settings on my handset, as the issue still persists i put my sim in another handset and observed that same problem is replicated in that handset as well.

This is annoying me, please fix my network issue.

Thanks
Venkat

Dear airtel,

I’ve given port in request to airtel on 20th july 2018 from vodafone. On 24th july 2017 vodafone has accepted the same and airtel has sent sms stating dear customer your porting request for mobile no. [protected] to airtel has been validated by vodafone (Gsm). The number will be ported-in to airtel by 24th july 2018 22:23 pm. The second sms states once your mobile displays no network, please insert the airtel sim in your handset and call 59059 to verify your details (Received both the sms at 08:31pm on 24th july 2018).

By 10.30pm my mobile displays no network and i’ve inserted airtel sim but sim not able to catch the signal.

If i dial my number from other number i get ivr msg that the number does not exist, please check the number.

Till now i’m getting the same error message.

I tried calling airtel customer care (5 times) but no use no one responded properly and cut the call.

Now i’m thinking why i’ve ported to airtel where there is no value for end users.

Why you have disconnected the vofafone network when you are not able give your network?

I want full explanation on this.

What is the time frame for port in process when you fixed the time at 10:23 pm port in process will start?

Is this right process to approach the port in process?

Can i get time limit that my number will be activated/grant the permission for network?

Due to ignorance of airtel i’ve missed important calls from my client and my manager. I did n’t expected this from airtel.

Hi,

My airtel number converted from prepaid to postpaid : [protected].

But after inserting new sim it says simcard registration failed. I tried with multiple handsets and then went to airtel shop, he gave new sim and still i get the same error. Please help immediately. I raised complaint also with the customer care regarding this.

My alternate number is [protected]

In my area the airtel network is very poor. And network shows no service as a template on network bar. It's is very poor in data also. And we are calling to customer care, they ignore the our complaints and do not give any updates of our complaints. It is very unexpectable activities shows by company and i'm suffering these problems from many times and they charge money o[censored]nexpected big amount and we are give these amount on timely but they are not hear any problem

My number is +91 [protected], whenever anybody calls me or i call anybody, the person at the opposite end is not able to hear me. This is only because of airtel network issues and i am facing this for the last 2 months.
I also checked my headset inserting other network provider sims but all are working except this airtel sim.

Requesting strict action from your end in resolving network issues as it is very difficult to reach a person when i am in serious need of somebody.

I am unable to make outgoing calls & internet access but incoming is ok..

I am port my sim from idea to airtel on dated 18/07/2018 of my number [protected].

On this day (24/07/2018) sim activated but outgoing not started. I contacting many times to your costemer service number 121 and 198 but now not able to contact

I am facing many problems from a week

Help plz

Dear Sir,
I have an airtel prepaid sin card since 2016 and since June 2018 it is not connecting to the network as I work in Saudi Arabia your customer care executives have not been of much help after mailing them many times they called me for information and now the following letter they sent me.As I connect to network I get this sign🚫 before June I was able to connect to stc network in jeddah now I get the sign🚫.Is there anyone who can address my issue as I will only be back in india on October and I don't want to loose this number also it's a life time validity so how can it just stop working after having recharge amount in the card.
Thanking you in anticipation,
Denise Nash

What seems to be the issue with my phone no-[protected] this is regards to my reference no CCNOR[protected] which said the issue would b resolved on 23 by 4pm n still no reply from you.

Regards
Denise nash

Hi i am shivaji, mob no [protected]
When i decided to leave airtel so i made request for port to another network.
Immedeatly after that i received message and call from airtel about new offer rc 99 i will get unlimited call and 30gb data with validity of 28days at 2.11on on 23 jul 2018.
Based on that i made recharge with 99. But i did not get the same offer. When i made a contact with customer care regarding this, they said above offer was not eligible on my mobile no, even i clearly told them that i have received sms they did not help me. I really had worst experience with airtel customer care representatives (Ramu and bala gopal) they are simply saying data is not updated we cannot do anything.
If customer care service is not able to help customers then when can customet get help? And where can customer can be compensate for their losses?
Screeshots of messages received and recharge made attached here.
I hope i will get help regarding this.

I gived documents for migrating from postpaid on my number.by7o clock today evening post paid connection disconnected and when I inserted new post paid sim it does not worked I contacted customer care but their response is very bad they told me ask in store my situation is that I don't able to call or not getting important calls remember I am not migrating to other service providers just changing from postpaid to prepaid pls do the necessary with immediate effect

Airtel 3g speed is very worst. it slower than 2g network when compare to other network like idea. but you are advertising that airtel is fastest network . I have put 3 month data pack, so I am not want to waste that money for changing the network to idea Sim.. please take step to make it speed. otherwise I have to change my network

Hi team,

Incorrect number has been recharged from freecharge.

Please find the details below :

Number recharged : [protected]

Correct number : [protected]

Amount - rs 448

Transaction id - [protected][protected]

Requesting you to process refund or recharge the correct number

I have already spoken to freecharge they say airtel has to do it

Hello im sorry to say ur representative dont have manners to talk dont have knowledge of service and system you use. Seems like representative want to leave the job that is why he talk like no fear and reply rude . Name of the representative is Dinesh i shared my feedback for him as well.

I had network issue on 24/07/2018 since 10am. I went to airtel outlet which is on dindayal road, dombivli west - 421202. There was a guy whose name is sopan. I asked him about network issue. He said network issue will resolve in half n hour. So i was waiting in airtel outlet. After some time he started using bad words n threaten me. After some time lady entered in office who was franchise owner. Then he started shouting at me n that lady too was taking his side only. What kind of behaviour is this in service industry? I really felt very low that i am paying for service and if any issue arise we can not even talk about it.