Airtel Complaints & Reviews

Airtel has such pathetic service. They r unable to resolve my ticket nor the network issue. They proudly say that airtel is fastest network it is just a bull crap. Useless customer service. Even the supervisors are useless. I have spoken to as many as 25 executives and supervisors archana and sampath from eecalation department[protected] and rakesh

Hello,

Please note that airtel is double charging me and also sending bills with error.

I called 2 times in last month and got the amount waiver messages but it was never waived off.
Each time the executive re-performs calculations of waiver and it consumes 30 minutes. Seems there is no record kept of previous correction.

The worst part is i am not getting feedback on the queries those i raised on bill errors.

Below bills have errors (Double charges/extra amount charged)_
 bill period - 11 mar 2018 to 10 apr 2018
 bill period – 11 apr 2018 to 10 may 2018

Can you please urgently look into this?

Please waive the correct amount and also provide a call back on my airtel number.

I must clearly state that am tired of following up with airtel and seriously thinking now to change the service provider.

Vivek

=today on 13th june 2018 i received bill bill number[protected].

It again has problem.
Query 1-
For period 11may to 15may, why did airtel charged me as per family plan 499?
This period should be charged as per plan 299.

Query 2-
I have done ecs for last 5 years.
Why 100 rupees charged as late fees?

Regards,
Vivek

I had booked an airtel broadband connection on 7th of june, 2018 and paid rs 6018/- as advance for 6 months rental. I was assured that the connection will be installed within two days i. E 9th of june, 2018.

But after that no one is contacting me and when i forcefully register a complaint no. 96942146 after making several calls, the customer care executive only make excuse of getting the same thing resolved within 24 hrs.

If airtel is incapable of providing the services, then pls do not make customers fool around. I am planning to port even my family mobile postpaid connection to reliance jio.

My complaint id with airtel is 76038067 and this is for new connection request which is pending for more than 48 hours.

I have called n number of times to customer care since then and no resolution.

This same behavior was shown last week as well.
I am very frustrated and disappointed with airtel service for new dth connection being so poor.

This is occurred since past 2 days and new connection was requested on 10th june 2018

Yesterday i am applied for port airtel no. To jio after paying 250 additional amount for porting period and after the process my airtel no. Was suspended within 4-5 hr of processs and that current no. Was not with jio till now so plz revert the cause of such problem.
[protected] this is no. Inprocess
As per porting rule the current network disapear after 4-5 days and new service provider sim got network but in my case airtel network was gone with in 5 hrs of process and my no. Is not yet converted to jio

Alternate no.[protected]

I ordered an iphone 7 plus 128gb from airtel online store. On 28th may 2018.
I also requested for an mnp from prepaid airtel to postpaid airtel. I have paid an amount of 31, 000rs already.
Its 13th june - i have received nothing - neither the phone nor the mnp has happened. Every time i call their customer service all they say is - wait for 48hrs.
My order no. Is 10033794.
I have no where to go - and these people are not helping me at all.

I have upgraded my 4g phone but you are not giving me that. I have called on 51111 but the number is wrong. Before 2 days i hvae upgraded my 3g phone into 4g phone. Also my im is 4g. My airtel app is also not working properly. And my airtel app is also no see a bznner as company stated in website. I have upgraded my 2g sim into 45g sim and 3g mobile into 4g mobile.

Hello team,
Train the customer executives (Ce) when they mention as everything free, mention clearly what exactly is free and what will be charged. Horrible experience with customer care. I took broadband connection for 799rs at the month of march from gangadhar j (Sr manager), without even notifying me plan was changed to 999rs. On checking in my airtel app later i found out and while checking with ce, they mentioned there will be 200rs discount every month so they didn't inform. Is that something you decide what to inform and what not to customers on whose name the connection is.
And obviously without any shame they had provided me free landline again claiming as all calls will be free anywhere across india. I asked her specifically, is it only airtel to airtel free, since i experienced same thing for postpaid connection as well. Shameless lady had mentioned no, its completely free and for this month (June) i had got charged for all my calls done from landline. This is how you provide customer service, i could understand you just want to sell off your product as much as possible. That doesn't mean by fooling people.
Broadband landline : [protected]

13 june 2018

Dear sirs:

A person with the cellphone number[protected] and having a paytm account[protected], isfc # pytm123456 and claiming a name of mr. Ss has perperated a fraud on a transaction on olx. This person wanted to sell a cellphone and i offered to buy it.

I transferred the payment in two installments to this paytm account (Inr 2000 as token advance + inr 38850 as final settlement with the courier charges) from my account with hdfc, bangalore. But the person has taken the money and disappeared and does not answer the cellphone number or the whatsapp messages sent on the same.

This seller had provided his aadhar card and cisf id card details (Attached as photos herewith) for proof. Apparently, both these ids are stolen and i have been able to establish that the original holder, mr. Shrikant, who works as a constable with the cisf, has indeed lost them. What is disturbing is that the cellphone number[protected] shows the holder's name as shrikant which means that this cheat has been able to get a sim using the stolen cards and airtel has not bothered to verify the fingerprint ids before selling the sim or the sim too is a stolen one.

His colleagues in this fraud are two persons claiming to be representatives of a courier company in jodhpur, rajasthan with the cellphone numbers[protected] and[protected].

In a nutshell, the seller has got the payment but has not delivered the phone but pretended to have sent it through telephone calls received from the so called courier company representatives. This smells of a large scale fraudulent operation that needs to be nipped in the bud.

I would very much appreciate your assistance in identifying these culprits and, if possible, assist me to get my money back. I would be happy to provide any additional details including the whatsapp exchanges with this cheat for this transaction, if required.

Sincerely,
Chandrasekhar ramamurthy
Cellphone:[protected]
E-mail: [protected]@gmail.com

Dear sir/madam,

I am your very old customer and has been using your services for more than last 18 years.

I wish to register my complaint as i have been unable to make calls even though i have already paid for the unlimited plan which is still valid for unlimited calls for outgoing and incoming calls. I am facing the same problem on all three of my /family numbers. Also te calls are frequently dropping very often for both outcoming and incoming calls for last 6 months.

My number is +[protected]

It gives me a message that my balance is too low where as my plan is still valid for atleast 10 more days. This is not acceptable.

My attempts to reaching you on 121 also failed as it didnt connected my call giving me the same message. I have to recharge first for rs 100 to connect to your customer services centre @121

They were of no help and infact were saying that you are able to make the calls as you are making the call right now. When i tried to explain them that i am only able to make a call once i have recharged for rs 100 they were just repeating the same thing while willfully ignoring my complaint that i was not able to make a call.

This is not acceptable and i request you to take suitable action against airtel and resolve my problem and ensure that i am able to make calls when my plan is still valid.

This is criminal act to steal money and not provide services when you have charged for the same in advance.

Kind regards

Manish jain
+[protected]

I applied for a new broadband connection from airtel's website in viram khand 5, gomti nagar area of lucknow city. As a customer scavenging response, i received a call almost instantly for sales representative (Mr. Vinay [protected]) to come for collecting documents and requisite fee on 9th june 2018.
He promised that the connection would be installed at my residence premises latest by monday 11th june 2018. Believing airtel's, otherwise false promise, i handed over a cheque of inr 4, 189 (Including gst, vide cheque no. 115782 drawn on central bank of india) being 6 months advance payment.
On 11thjune, after waiting the entire day, i started never ending follow up process in the evening with mr. Vinay, when on a conference call with mr. Abhishek, i was promised that the connection would be installed by 13th june 2018.

However, being a customer, righteous to be harassed after making a payment, the chain of calls for further delays in installation started from 12th june 2018 from non-traceable numbers. Post confirmation from abhishek for 13th june, i was re-informed that connection can be done only after 14th june (Breaching 72 hours tat).

On this i contacted airtel's call centre where i was connected to someone with the name janaki (Based out of bangalore), positioning herself as a senior member in the team. She too made a false promise for getting this sorted out and connection to be installed by 13th june first half of the day.
Shortly after her, i received few more calls intimating that the connection cannot be installed at all.
With context to above events, i want an explanation from airtel on the kind of services falsely promised through hooked brand promotions across various channels.
In addition, i would also like to take this to the forum for customer protection seeking an adequate compensation for such grave mis-handling of customer.

Rakesh bhatnagar
+91-[protected]

My internet is not working for past 4 days. I am trying to log complaint from saturday and the customer service centre doesn't allow me to connect to the service person for past two days. And, today, the person who picked the call puts me on hold without hearing me. This happened for two times. When i tried to connect to the online chat support, they asked me to validate the otp sent to my number to provide the online support. It is a four-digit number. Though i enter the correct otp, i get an error message that they couldn't validate my phone number. Is there a customer service support in airtel? If yes, please explain why i am unable to reach them. Do you actually have a team or a naam ki awaaz stunt? I tried to deactivate the internet connection and i don't find the links for that. Alternatively, there is a link for new connections and so on, i appreciate your marketing strategies. Can you please try to improve the services? Else, you will run out of your business in spite of thousand links on your site for new users and registrations. I am frustrated with you people and i believe that the other players are better than yours. And, i prefer that

I forgot my mpin and i don't remember details which i gave to register mpin, can you please help me to retrieve my mpin in order to make recharge from my airtel app, when i try to do recharge it's asking for mpin, i was trying to change by giving forgot mpin but it's asking for details like name nd dob, i was given some random name i think, if i type my name nd dob it's telling that the information is wrong, so kindly go through that and...

Whatsmob service activated without my consent and rs 150/- deducted. Message received is 'whatsmob service has been activated @ rs150.0 for 30day (S). Txn id n[protected], 13jun18 03:51. Service will be renewed after validity expiry. To use, click http://202.174.122.12:8085/airtelwap/actnotify. Php (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789
I want the service to be deactivated immediately & money refunded

Within 9 months its 3rd time dat i am facing problem. Antenna is not catching signal properly again and again. Engineers come and they charge money bt don't give any guarantee and slip to me.in september 17 they changed something from antenna and still i m facing problem. My customer id for airtel digital tv is linked to my mobile number [protected]. Plzz help me and i want proper justice

Mobile number -: [protected]
Madam/sir,
I have pre-paid connection of airtel.
Airtel company deducted rs. 100 from my account without any reason and when i asked the reason for it they failed to give any satisfactory response and also accusing us that we have used 10 gb internet.
My mobile phone is nokia c1-01, a simple keypad type of mobile phone which do not even support facebook properly and they said, "you are watching youtube videos". I have not used internet since 5-6 years in this mobile.
Please help me in this regard!

After surrendering my hotspot sim, i have no way to pay the bill but to visit their office. Upon visit three different times, their system was not working so could not pay the bill. Then started receiving calls from their collection team and they were talking like they were talking to a thief who has run away with their money. I still have 5 family postpaid connections, this is of no relevance to them. When i visited the tired time to hsr layout sector 2 airtel center, the person their was very rude and upon asking if there is any other way of payment he was very rude in saying that you have used the service so you have to come and pay whenever their system is working. People have their work and other engagements and visiting airtel center for paying airtel one bill manytimes is not the highest priority. They should have online mode of payment. I have not delayed any payments during the usage as i had facility to pay online, but once the sim is surrendered there is no way to pay online and when i visited their center they could not accept payment as their system was not working. They are not bothered about customers pain and they treat customers like they have given them something from their pocket.

Request this issue to be addressed and payment cheque collection to be arranged at my doorstep.

My internet and 4g net connection is not proper ... Calls are getting disconnected every time and there is no proper net, even an image is not getting downloaded ..leave apart the images there is no pinging speed to .. bad networking.. planning to change the network.if it persists .. fully frustrated .. waste network .. fake ads ..better do something..

Dear sir,

It is with regard to airtel broadband junction box right in front of my house at 3rd cross, 1st block, akshya nagar, ramamurthy nagar. It was installed in front of my house without my approval. However they just installed it one fine day when myself and my family was not at home. It is not at all convenient for me due to below issues:
1. I cannot park my four wheeler properly in front of my house
2. People just throw garbage waste near it which is not at all safe for myself and my family
3. Rats keep on coming out near by that box which is again unhealthy.

Hence i request you to look into this issue as soon as possible and remove the box at the earliest. If i do not see any response or positive response/action from your end, i will escalate the issue.

Broadband is not working since yesterday and your complaint no is not responding. Pl accept complaint and redress grievance of non working of internet.
Pl take urgent step.

Swapan Kumar Mukhuty
Regd mob no. [protected]

You need to know the issue and not number of words. Pl get to action to correct the problem.
I can. It appreciate your comments when the problem is clearly spoken in words.