Airtel Complaints & Reviews

I have been a airtel customer for almost 10 years now and recently moved to uk. Before moving to uk i wanted to convert my airtel postpaid to prepaid as i was just using my airtel sim for bank transactions. But some airtel executive called me and changed my mind to keep the postpaid as they would provide a rs 50 postpaid plan with unlimited roaming. So i thought this would work out. But as soon as i came to uk the airtel network did not register any of the available network. So i have been calling them for past 1 month but not at all getting any help from them and i have paid the postpaid bill of rs 300 which they said it will be 50.
Now the finally as they were not able to figure out the issue, they just said that sim has problem and i have to go back to india to get a duplicate sim card. So they expect me to spend 1lakh and fly to india just for a sim card. And when i asked if a family member can take the sim card on my behalf they said that would not be possible.

My airtel number is [protected].

Dear sir,

I have done a recharge in the morning of 09-june-2018 through paytm but the recharge is done for wrong number. And the wrong number that got recharged is not a smart phone which can't make use of plan credited to it. Is there any way to refund money to paytm by cancelling the wrong recharge.

Operator reference number:[protected]

Thank you,

My sim is 4g and handset too but while i was travelling from bangalore to bhubaneswar i lost signal on my phone and now it's not coming. I tried to switch on off the phone but still no signal. Please look into this i am unable to contact anyone. It's being very problematic. I am not able to understand the problem of my sim card. It has been days that i am without signal on my phone.

My family plan was initiated on 19th dec 2017 till now the the plan has not been changed and i have been charged for two mobiles. If am not paying the bill the service is getting disconnected and i need to go to airtel store for resolving the issue. Almost 6 months over till now the issue is not resolved and no update in emails also.. Email chain is going on for last two months with same update

See dear airtel team
Very worst network becoming earlier y i don't know 4g network not getting simply buffering each 5 sec. Wt is use. Better move to jio network i am feeling to go that jio network please give the root cause &target date i need reply with correct action i hope don't get problem so try to solve the problem and provide good connection

There is no connectivity in airtel broadband since 06/06/2018. Inspite of several complaints on telephone airtel or its employees are taking no interest. It is a cable error. Please help as i need the broadband urgently for councelling. I have called airtel complaint cell, the boy who installed the broadband and the airtel franchise. Either get my problem resolved or i will be compelled to disconnect the broadband.

Hi,

I have recharged a wrong special plan of rs.149 instead of rs.169 through paytm. There is no way to cancel my order through paytm. So i tried to contact airtel customer care @ 121 but couldn't reach any customer care executive. Please provide the airtel customer care to contact any executive or provide an option to change my plan from 149 to 169.

I have an airtel connection and therefore free access to airtel tv but when i try to access any shows on hooq on airtel tv it doesn’t play on my ipad. Please help. Whenever i try to access any shows on hooq the screen just gets stuck and nothing happens. For other channels though this is not an issue. Please have a look into this. I have tried to call customer care as well but didn’t receive a resolution.

My no. [protected] has been port from airtel to jio last month and i paid the whole outstanding bill before poting out.
But from last 3 days i am unable to use any services in jio sim so i called the jio operator they said that you didnt pay the airtel sim bill so i called airtel operator they said your bill is paid but have to mail us at 121.[protected]@airtel.com i mailed them but no response giving by them so please take immidiate action so i can use the services.

I booked a broadband connection in safdarjung enclave, delhi and took a plan for 6 months and paid the company an amount of rs. 5428.

I was told that there is some problem in the lines of the area and the connection cant be given to you. So i had asked a refund of the amount.

It's been more than 20 days now and no refund has been initiated. I hv called the customer care nos. Ample no. Of times but no positive response has come.

My caf no : 11187667

Regards
Pradeep

I am having telephone connection along with broad band connection in the name of vinay kedia, 1, mullick street, 1st floor, geeta katra, burra bazar, kolkata -700 007. And my telephone no. Is[protected] i want to surrender my telephone and broadband connection permanently. So not issue further bill on date on 08.06.18 after.

So, i am requesting you to close my broadband connection as soon as possible.
Yours faithfully
Vinay kedia
[protected]

Respected sir/madam,

I am using airtel mobile services since a year and my mobile number is [protected]. I was opted a plan for rs.399/-
As per the plan they offered :

Unlimited call (Local and std)
10 gb internet usage (4g speed)
And other associated services.

The above are services provided by the airtel under rs.399/- post paid package.
I have been impressed and attracted towards the said plan because it suits me for my professional and personal usage.

But after opting the services from airtel the said services are not up to the mark. For an instance : call drops are major problem and very low signals in my area. No 4g signals at my location. Due to this i called and lodged complained couple of times to the service provider and complaint registration nos are: 81717276 dated:[protected] and 85435613 dated;[protected], they have registered my complaints and promised me to resolve the issue.

But the service provider never resolved my complaint till now. Because of the unresolved issue i am paying additional payment for wifi connection at my home. I requesting you to please look into the issue and do the needful.

Thanking you.

Manoj kumar pandey
[protected].
Hydreabad,
Telangana
Email id: [protected]@yahoo.com, manoj. [protected]@gmail.com

Requested for hd upgrade and i got offer as for hd upgared only pay 350/- rs. As we are airtel digital tv customers for more than 3 years. The airtel executive done the installation and requested to give 350/- rs. As officially and asked more money for his convenience. He behaved very badly and used abusive words when we are not ready to pay more than the actual amount confirmed by airtel.

As per him, the money airtel paying for him is not sufficient and that's why he asking more money from customers.. Please don't send anybody who having such bad behavior to anyone's home as there will be only old parents or only ladies will be available at home and this kind of bad behavior might scare them.

I need an explanation for this bad experience with the airtel executive for my old parents.

Details:-

8th june 2018.
Digital tv id : [protected]
Ernakulam dist., kothamangalam
Kerala -686681

My mobile no[protected] / Due from you Rs, 180 for the mont may 2018., i pay it from IOB bank through payment gateway from my bank its debited 2 times due to my fault, its debited 8/6/2018 at 12.20 and 12.19 pm. Please refund to my bank or adjust that at my next month payment, asper your choice.please do the needful and obliged.Thanking you .

Hello,

My mother is using Airtel connection 95xxxxx812. I raised the complaint regarding network issue to Airtel customer care. The customer service executive forwarded complaint to network team. No resolution for same. Again contacted Airtel customer care then executive told me that since there is huge network load in your area so you are facing problem. Our technical team is working on the same and your network problem will resolve. When I asked he refused to provide timeline.

After paying if not getting service then what's the use. Basic telephone need is to receive and you should make calls to others but without network how it's possible.

Above the network provider has no answer for problem. The service executives are so illeterate about process even I have doubt that they understand the problem.

I recharged my mom airtel number with ₹199 using paytm. As it showed payment is not confirmed. I went to mobikwik and recharged ₹199. The recharge is done successfully. After few mins, the first recharge which i did using paytm also recharged. The problem is recharge is done twice.. I want refund or the pack to be continued for 2 months... Wait'n for ur respond

Ever since i bought a new 4g sim i haven't been able to make calls with it. I thought that's not too much of a issue, i'll contact customer support for some help but the app is so badly made that there is no avenue to submit a custom complaint. They have a few options and those are the only one's you can submit queries for them.
Their customer care number isn't too great either. An automated system that makes you run in circles. This...

Once i activated an internet data pack of rs 29 which was valid for 1 month.
Later on the same amount was deducted automatically from my account every month.
Then i called the customer care representative and she asked me to dial a number which further deducted 29 rupees from my account.

I asked them to deactivate the service but she reactivated it deducting more money from my account.

Reference number for my customer care request is rmodc[protected]

Very bad experience trust me, repeated harassing calls made to me without being able to rectify my issues had in the past and continuing the same kind of[censored]n professionalism act, my network is pure in my locality and i am calling customer support to assist me and even when they call me as well they say they will come and rectify none turns up and now i am receiving a bill which i was not used the services in my dongle, how can that happen?? I just feel too harassed when i receive calls when driving or riding. No assurance of life from you guys calls, can't bloody rectify my concern and ask me to pay, how mean is that??

Hi,
This is rafeeq ([protected]). I am using redmi a1 dual sim mobile.. I am unable to send any sms from my airtel sim.. I am able to send message from my other sim. I had given my primary contact number as airtel in all my banking and other activities.. So i am unable to send any confirmation messages for any activity.. I am able to send sms from airtel sim from other mobile handset but not from redmi a1 mobile. I had made this complaint on airtel for past 2 months. I had tried with all the message centre numbers they gave. All they say is issue will be sorted out in couple of days.. Then i dont receive any sms or call regarding the complaint.