Airtel Complaints & Reviews

Its app stole my money.

I say stole because it took my money (Evidenced by money being withdrawn from my bank account), said the transaction failed (Thus did not give me a transaction id), and then every avenue i tried to reach out to was run by automated systems so there was no personalized care or anyone who could actually respond to my request for refund appropriately.

Through email: the automated service kept asking for the same details that i kept telling it i did not have (I. E. The transaction id), and there was no way to connect to a human being to discuss this, it seems

Through fb: again, automated system

Through phonecall: impossible

They're not giving my money back. And it's not theirs to keep. That is stealing.

I would like to inform you that my mobile Number [protected], we had CUG Airtel Postpaid connection, facing very much signal problems from your Airtel Service Provide. We are unhappy with your network,
Location Battupally, iYELKICHERLA, , Boothpur, Mahabubnagar-Telangana.

early, i had lodge compliant Ref No:84415854.

Hi i am abhishek srivastava i am using your airtel post-paid services, form few weak i am facing lot of problem regarding network, i have visit your nearest airtel store for sim up gradation, after that the problem is same so this is request please resolve the issue on priority other i will port our sim with another network an for information i am working crompton greaves consumer electricals limited as a service manager and all the people of crompton are facing same problem.
I will wait for your positive response to resolve the issue on top priority.

To airtel billing department,

The bill you have sent to is not belongs to me i am staying in maharashtra and the billing address is of indore. I should not be telling it to you... But unfortunately you don't pay any attention to the customer need to verify name of the customer, address, email, cell no. The bill before sending it to customer.

Hello!

This is hissamuddin shaikh, i am an airtel user, even i am receiving message from a$-tfarot, since last few days, want to know what kind of message is this? It shows the call duration and balance amount. This is mostly happening when the mobile is unattended.
Request airtel to look into this issue, immediately and revert with thier response / explanation!

Sincerely,

Sir
On 25 jun 18 i upgraded my plan from 649 to 799 with the aim to add my child number [protected] which otherwise was a prepaid number and working fine. However, the number was added but no data was allocated or wasn't available for use for 4 days i was then advised by the airtel customer care to disconnect the child plan on [protected]. Once i disconnected this number from the family plan on 29 jun an automatic 399 postpaid plan was active and began working fine.
I thus readded this number to child plan and hain the data on family plan wasn't available for browsing.
Request resolve to ensure that i get data to use in my child number [protected] while in family plan.

We have subscribed for airtel broadband and telephone services. Our airtel account number is [protected]. Since last 2 days we are facing disruptions in the service. First our land line is not working and now the broadband/internet service. Please make sure you solve this compliant at the earliest possible. Please contact [protected] for further information. The landline no[protected] and broadband no [protected].

My order not delivered yet
Samsung galaxy s9 plus estimated delivery date is 4july 2018, order id — 10041094... Plzzzz help me and i can't track my order... I order my phone on, 30july 2018 and i pay them 9900rs throw online payment... I want my phone as soon as possible help us this not way they are dealing with customers take an action in this case

Hi,

I got a message from aiterl that you're activated lifestyle Dressing room pack..and they deducted 35rs without my permission..what is happening..I called to customer care both 121 and 198 it is not working properly..AIRTEL made big disappointment..

This is not good for a company like airtel, customers wants to feel safe with your network.. service is worst...

I can't able to make a call to customer care..I didn't expect this from Airtel.

From last 7 days we all from gua area, unable to use internet facility. Speed of internet is about 15kbps. Insteed of 4g volte network, we the people of gua waiting for a better service from airtel. Do needful as early as possible. Earlier it works at a speed up to 2.5 mbps. Presently we have only two network in our area. First one is bsnl and other one is only airtel.

I've contacted Airtel in February 18 and was promised that network related work is going on in my area. However, it hasn't been the case and there just providing fake promises to me.

I've called them today and I received the same response I received in February 18.

I've network problems in my area where in network fluctuates a lot.. I'm unable to access data smoothly and call drops in between as the network goes in middle of a call and I have to call back again to the concerned person.

Sometimes the data speed is less than 2G speed and I'm paying more than what I use.

Airtel recharges are always costly when compared to other providers and their assurance is such a ### to digest.

I want this matter sorted at the earliest so that I and other customers in my area don't continue to face the same problem..

No one complaints about the parachute been faulty..that doesn't mean all parachutes are perfect.

Thanks for your help in advance.
Pranit Jadhav

I AM very much upset due to your Airtel service (121). This is my first time, I am not happy with your airtel services. Absolutely pathetic and frustrating experience with Airtel Customer care.

Its almost 4 days (complained on 1/07/2018) my data stopped working (have 35GB balance). Have changed the sim to new sim and checked with other sim to find if there are issues with my handset, there is no issue at all.
As per the updates from customer care issues raised with the network team and they are working on that. When I contacted 515, received a SMS stating there is no complaint registered for your Airtel.

I have repeatedly called up Customer Care and they have always given me false hopes that it will be either fixed in half an hour or by evening or tomorrow etc. There has be no call-back from your organization giving me any sort of assurance or update on the status.

This is indeed real pathetic and pain staking attitude shown by your organization towards your customers.

Sudhish
[protected]

Hi airtel team,
It is totally disappointing to mention that you have deducted 99/- from my mobile balance for the services which i have not opted at all.
After speaking to one of your representative, he claims that i have opted for the
Service called lifestyle dressing room service. Actually what service is it. I don't know what this service is all about.
I requested to refund back the deducted amount, however the service is deactivated after calling to customer representative but he claims that i refund cant be claimed.
Why is airtel doing like this. I literally lost hope on aiterl service.

Kindly help me to get the refund back.

Thanks,
Jeevan
[protected]@gmail.com

My dth customer id is : [protected]

I got my dth reinstalled in hyderabad after shifting from gurgaon which costed Rs 650 (without new dish and old settop box).
The airtel executive told me that HD channels will not work on my set top box, even though my set top box was HD+ (airtel) and told me it will be replaced with 48 hours.

I waited 4 days and no response came, i tried calling the executive multiple times but he just kept delaying giving excuses.
Finally i registered a complaint for my dth, and the call executive told me that my settop box has no problem, but connection needs to be fixed which will cost Rs 150, i agreed and waited for executive to visit, after waiting one week, i tried to call airtel again to which they said it will be resolved in 24 hours, its been 4 days now and still the issue has not been resolved.

I have paid full HD channel subscription and my HD channels are not working. This is really pathetic customer service experienced by me by airtel, Is this the condition of Airtel in south india?

I have attached list of service requests from airtel and last request which was supposed to be resolved 3 days back.

My airtel mobile no. Is [protected]. I recharged it with unlimited plan of ₹399/- on 22.06.2018... No confirmatory message came... Neither any data balance credited... So i recharged again with ₹399/- this time i got a discount of ₹50/- so 349/- was charged... When i checked my card statement i found that money debited twice... Once ₹399/- and other ₹349/-

I have shifted prepaid sim to postpaid sim your staff are taken activation fee for two times 600. But not at activated. I’m paying money to your Airtel company but no one is initiative for my problem.1st i went to panjagutta Airtel office they are cheated me.they told me your sim will work after 24/h but not done after 4days back we meet them no use in that .same day i went Begumpet office again i payed for sim activated but not at done.this is 8th day ( [protected]) ulternate nmbr is [protected]

On 3rd july, 2018 i got a call from [protected] stating he is calling from sbi and said my debit card is going to expire so he wanted the details to renew it. Out of curiosity i gave the number and after some time i again got a call from him asking for otp to complete the process. By the time i could realize it's a fraud rs. 42880/- was withdrawn from my account in 8 different transactions.
The transactions done were to airtel money, oxigen wallet, ola cabs and yes bank. I blocked my card immediately after i say unusual activity in my account.
I rarely use debit card since this account is for my sip and fd’s investments. We tried to call the numbers we received but they pick up the phone and say they didn't take money from our account.
Request you to investigate this matter and help me get back my hard-earned money and give proper punishment to whosoever did this. Also, i am getting calls since this morning from the same person asking to give my mother's debit card details for renewing it.
Date when fraud happened: 03-jul-2018
Fraud transaction details:
Airtel money – rs. 9898/- reference number: [protected]
Airtel money – rs. 14989/- reference number: [protected]
Oxigen wallet – rs. 3999/- reference number:[protected]
Oxigen wallet – rs. 3999/- reference number:[protected]
Ola cabs – rs. 5000/- reference number:[protected]
Ola cabs – rs. 1999/- reference number:[protected]
Ola cabs – rs. 1999/- reference number:[protected]
Yes bank – rs. 999/- reference number:[protected]
Fraud person details:
Mobile numbers:
[protected]
[protected]
[protected]
[protected]

Request you help us get back the amount.

Hi

I have requested for airtel new broadband connection on 21st june, 2018 and submitted all the documents and made 6 month advance payment of Rs.6018
and havent got the connection yet depsite multiple follow ups with customer care and sales person.

Now, since i havent got the connection yet, thus i do not want this airtel service anymore and rather request you to initiate my refund.

I had ordered a mobile phone. After that i have cancelled the order but still i have not received my refund money. Please help me. This is my mobile number [protected]. Please sir refund my money. 12 days have been completed but still i have not received my refund...

I have been using airtel for many years. But this time when i recharge my number ([protected]) amounting to 200, my entire money got detected saying that i have subscribed for vas even though i have never applied for any services. This has happened twice before but the money which got detected this time was plenty. I didnot expect such cheap tactics from such a big company like airtel. I request you to look into this complaint and immediately issue my refund. Thank you.