Airtel Complaints & Reviews

Hi Airtel,

This is really frustrating for me, the way you are taking revenge for porting from Airtel.
I ported my airtel postpaid number "8050xxxx56" to Jio around 17th March 2018. My last billing date was 12 March 2018 and the bill amount was Rs. 278. I had around 26GB of carry forward data + 10GB of current month's data in my account. The porting was successful but after some days I started getting calls from airtel regarding bill payment. They told me that I have Rs. 325 (Rs. 625 total - 300 security deposit) of bill amount still due and I need to pay that.
I had plan of Rs. 199 per month and around 36GB of carry forward data, then how come my bill can be of Rs. 625.

I tweeted to airtel regarding that, and got call from them telling that I should visit airtel office to clarify about it and since I had the carry forward data, they can only waive this.
Then I visited airtel office (Radha Krishna Tower, 7 & 8, Ground Floor, 154/11, Opposite IIM B Main Gate, Bann, Bannerghatta, Karnataka 560076), for this. They told that since the number is deactivated, they do not have access to the data and only Airtel Head office can help.

Then I visited airtel head office (55, Divyashree Towers, Bannerghatta Main Road, Bengaluru, Karnataka 560029), again I get the same reply from them, that they do not have access to my number's database and only nodal officer can help and gave me your email id.
Here is the audio recording of same: https://soundcloud.com/jay-krishna-jha/what-happens-when-you-port-from-airtel-po...⇄

After wasting so much time here and there, I emailed nodal officer, but they also did not reply. Now I do not have any other places to go.
I will wait for a few days more and surely raise this issue in consumer forum with all my details.
My questions to airtel:

If there is a bill due for my number, why I have not received any bill for that amount either through email or SMS.
Since I already had carried-forward data of more than 36GB, and my plan was of Rs. 199 per month, how the due for 5 days become Rs. 625

Registered email id: [protected]@live.com

Without prior information they deducted money from my main balance before 3 months (every month 19 Rs), after each deduction i called customer care the told next month it will not deducted. but next month again deducted again called them same reply but not resolve problem. now every day deducted money from previous four days. Again called them they provide some complaint no. and promise me next time not deducted money. Till date i have lost total 133 Rs. from airtel. Please request you take necessary action and stop automatic deduction money from my main balance mobile No. [protected].

Airtel gone mad in tripura. Very unstable network, speed is good but it behaves up and down 10-15 times in minute which effect in games and other surfing stuff, in that way it effects jumping ping while gaming. Iam telling u airtel tumse na hopayega. Saala mera 500 nagalgay airtel,, i can't even use properly now its a headache to use airtel more 2 months.

Hi.
My ported airtel sim card is not working.
I had ported more than 10 days back. I was told by an airtel employee that it would work in 7 days maximum. It's been more than 10 days and now both my old vodafone sim and the airtel one aren't working. I'm able to receive calls but i'm not able to call anyone or use the data.
I had paid for the initial data package too but i'm not able to use any of it. I really need a response asap.

Sir my cradit card payment to airtel payment billdesk pls serch payment which account. I am not use card airtel payment but my card use online airtel payment pls sarch and chek my name is (Manoj kumar-[protected])
My mail id ([protected]@gmail.com)

Rs.10, 000.00 was spent on your sbi card no. Ending xx4243 at airtel pymt-billdesk on 8 jan 18. At 4.17pm

Rs.9, 000.00 was spent on your sbi card no. Ending xx4243 at airtel pymt-billdesk on 8 jan 18. At 4.17pm

Have been using airtel prepaid sim since about years now, and from months i have been facing an issue of call dropping and unable to send sms to any number, i have registered a complaint about 50 times as of now, and everytime i was asked to wait till 24 hours to resolve the issue, but issue remains the same. I was asked to change the sim card as well, i changed the sim card and i changed my phone as well. Everytime i call the customer care centre i have to explain them about the issue and issue remains the same. Please help me

Sir my airtel dth id [protected] suddenly get one message through mobile no 98110412 that omshakti channel activated and rs 39will be deducted. But i have not subscribed it. Please deactivate it immediately and if any money deducted from my tv i'd pl refund the amount immediately.

Change yourself first and then look at other

Early reply is expected

Mangal chandra paul
Id [protected]
M. No [protected]

I request you to stop the offer advertisement you guys do before every call i make and i recently called customer service and from supervisor (Rohidas jogle). He informed me that other number advertisement is been placed over the call but that number isn't airtel and they clearly say it's airtel offer so please stop this # and close pca services for my number

I am unable to recharge my airtel prepaid mobile number [protected] for the past 48 hours. I had got my number changed from postpaid to prepaid about 3 months back. Now i am unable to recharge my number via any means be it airtel app, airtel website, paytm, airtel store, freecharge. I have called customer care but they are not ready to raise a complaint and are consistently saying that there is no issue from their end.

I took airtel broadband connection which includes amazon prime subscription free for one year. I took the plan on 3rd may-2018 and paid three months subscription fee of rs 4068. Later sales executive told while collecting documents it will be activated once broadband is fixed. Broadband fixed on 5th may-2018. But till 8th may-2018 amazon prime account and land line is not activated.

I took new mobile for which only nano sim works. Visited airtel store in jayanagar, opp. Ragigudda arch road yesterday and got the new nano sim linked to my number and when checked the people over there said it will be activated in 4 hrs time. This was done around 7.30 p. M till now i. E. Next day 11.44 a. M sim not activated. When checked with customer care, they are asking to visit the store again. As i am working unable to visit the store during office hrs. Searched for the store's number and dialing the number given in their site bharti airtel limited, address: 1193, 26th main opposite raggigudda arch road, jayanagar, 9th block, bengaluru, karnataka 560069 - phone[protected] and there is no response.

Very very bad customer care.

I have been with airtel from last 10 years. But never faced this kind of problem.
Whatsmob service got activated on my airtel no. On 30th april with msg "txn id n[protected], 30apr18 10:34. Service will be renewed after validity expiry."
They deducted rs.75 for 15 days service from my balance without my knowledge. How they can take our balance without our consent.
I would like to get my balance back.

Its been 8 month when i port my reliance number to airtel from then till i find airtel to be the worst in providing services to their customers. Please review your services especially as on both of my number it always says "is route ki sabhi line byasth hai". Never my call is connected in first attempt it always takes 10-20 time to connect to a call to anybody...

Hi,

I have been raising daily request to get airtel dth installed at my new location.
Its been 4 days first request i raised on 5th may 2018. Daily visit of technician is being scheduled once in morning 9 to 10 and in evening 7 to 8, till now nobody has come. Customer care executive has assured me it would be done today, these kind of assurance i am getting daily.

Daily i am calling 3 to 4 time to customer care executives and going through mental harrasment.

May be today it would get installed or may be not,
I have recording of the call that i have with airtel customer care.
I want action to be taken against airtel or any form of compensation atleast for mental harrasment that they have given to me.
I am attaching the latest call recording.
Name satendra rathore
Customer id-[protected]
Dth is in name of amrish dixit
Registered mobile [protected] it's my number.

I have been notified that there is an outstanding of rs. 1720.07 due on 21.05.2018, against my bill dated 03.05.2018 for my mobile no.[protected].
My current plan is infinity family plan - rs.799 with 9 packs effective 16.04.2018.
Now i received a bill dated 13.05.2018 for the period 02.04.18 to 01.05.18. For rs. 1720.07 due on 21.05.2018.
1. Please clarify whether i am still billed for my old plan.
2. Kindly mail details of my bill dated 13.05.18 for rs. 1720.07.
3. Also, notify my billing cycle for my present plan

I have an app of airtel payment bank in which my rs. 1000/- has been blocked due to debit transaction are not allowed. I complained to customer care to solve the problem and customer care instruct to me for sending signed photo & address proof id. I do not understand why they are asking these details again even after my successful kyc. Please take needful action against the company.

I have to go a bit in past to explain the issue..
I opted for 3 months safe custody for my number with airtel for 150 rs with an addition of rs 50 for any additional month on 26 july 2017. I requested for deactivation of my safe custody on 19 th november through email which was well bbeyond 90 days.. Airtel never bothered to contact me for extention on anything.. They did not even disconnect my number and my mobile was back in service within 24 hours.

So now since i had to travel abroad again i requested my number to be on safe custody with the same terms and above on january 10. They asked me to pay a due amount of 84 rs the same moment for the same which i duly paid... On april 20 i get a message from airtel stating that my safe custody has been de activated and i can continue to enjoy my services.. (Attached is the screenshot of the email). When i returned to india to my disbelief airtel permanant disconnected my number without any notice. The last email i received from airtel was the one attached where is dosent mention anything about disconnection infact it says i can continue to enjoy the services.. I go to store they say pay 300 and it will be active in 3 days.. But when i ask for an explanation they say email or contact customer care.. Customer care says email or visit store.. The only reply i get from the email is that we are looking into the matter... I wonder why airtel had double standards for the two times where i activated safe custody.. Causing immense mental agony as i can't do anything in the brief period i am in india.. As all my banking transactions are affected.. And it is a big hassle. And yes one more thing.. I went to pay my 114 rs due at airtel store vijayanagar bangalore they said i will get a receipt via email.. Which i never got... And after a day customer care tells me that amount is still due and has to be paid. Kindly assist me in this matter.. Thanks a lot!!..

Anirudh iyengar -
Vijayanagar
Bangalore

I have ported my number from aircel to airtel. But there is no signal in that sim and my old number has stopped already. I am loosing my business calls and i am going to consumer forum against it.
This is such a bad service for users like us. We wholly depend on our phone.

Your associates keep bugging us about your plans and finally when we try it we have to face this. I urge you to start my number immediately

Dear team,

I am using airtel prepaid number since 6 years and past 3 years i’m having minimum balance of 100 rupees and using as international roaming service as i relocate to dubai just to keep my sim active. I’m regularly getting sms in span of 2 months to recharge as i have not used my sim which i’m recharging every month amount between 30 to 40 rupees.

Past 5 months my balance automatically deducted which i ignored but from last few months my balance deducted regularly. Few days ago 99 rupees was deducted and notified by sms that due to international roaming service?? What’s that which i didn’t receive before and why my balance is deducted regularly.. I have not activated any games or whatever as i’m using nokia 1035 not a smart phone.. I feel like cheated??.. Please advise and return my auto deducted balance or better to port the sim.

Thank you

I am facing issue like network busy and unable to call. It is so irritated because of continuously having.
Whenever i am trying to connect someone.
1. Mostly first time get connected. But in case next person is busy or not get connected. And next i will try to connect, it is unable to get connected. Message throughout network is busy. Then if want to connect again then i have to wait for 10 to 15 min.
2. Once i have done first call. Unable get connected second call. Same message as above.

Mobile no. [protected] this is postpaid connection. So in that case i have to pay whole amount.