Airtel Complaints & Reviews

This is regarding claim no.3019370
You guys rejected my claim stating that my handset was damaged under mysterious conditions as far as i know phone falling down in an accident is not that mysterious
You just want a reason to reject my claim and the worst part is you stating i was not being able to reach as you didn’t contact the primary number provided and was calling the secondary number provided what a lame reason
Secondary what does it mean why don’t you call the primary number why do we even have a primary contact and you are least bothered about the mails we send that’s what was said by your representative when he called me to say that my claim was rejected why did he call the primary number this time and not when it is actually required
Cheating customers by all these services is it required for airtel

I recently ported my sim from tata docomo to airtel and whenever i use google services or products like gmail or tez app it sends a sms but i am unable to recieve any of them till the day i ported my mobile number. I tried to call airtel customare care they said you will be recieving the messages later but its been a week and i am still not recieving any sms from them.

I have more many complaint against network issue by airtel but not solve
I am facing this problem apxx last 6 months
My area airtel very slow speed only 0.02mbps
Open network show tower 2G or 3G
Please find attached

I didn't activate any service called bollywood scoop but airtel operator wantedly started such service and they deducted 90+ rs from my account. I don't know how to react to this stealing. I can't do anything except quit from airtel. I check with airtel customer care operator, they said i started bollywood scoop service in the middle of february 2018. I recharged my number on 12 april, after successful recharge with in few minutes they deducted 90+ rs from account. I am very ashamed of airtel operator.

I have been facing indoor mobile network coverage issue at my flat since 5 months when i have shifted here at c-253, flat no. 104 shapoorji pallonji, sukhobrishti, new town action area - iii, kolkata. Dispite of lot of complaints. No resolution has been provided. Seriously why the hell they say india's no. 1 network. Not only me, everyone is facing the same issue here, not even a single signal inside flat. Looking for a quick resolution, its a severe issue.

Sir i am receiving calls from airtel office that valid id proof given by me is not sufficient please produce valid proof immediately. I have approached nearest airtel store five times. They simply replied that aadhar already registered. No need for further verification. If that is true then why i am receiving unnecessary calls and messages. Please stop such type of harassment. My mobile no is [protected]

I was visited at your ambawadi airtel store for the my working sim was not worked i am surprised then i was visit and ask to check your executive. They were checked and inform me your card was delayed you will change the card same i was process. That time he told if you provide the adhaar card then your card will be activate 4 hours and if you don't have the adhaar card then your card will be activate 24 hours.in our company set this process. I was provide the adhaar card to your executive for the new card. That time they are processed all the necessary thig. Then he is provide new card but not return the old card. Then he told me you will restart the phone after 4 hours but my card is not activate i was waited to long almost 20 hours but my phone is not activated then again. I was visited to your ambawadi airtel store for the inquired of my new card that time they told me this card is not processed this reason. Card was not activate. Your ambawadi team was cheat me my old card is not given back and new card. It was my second time experience last time same experience we had faced at your ambawadi branch only.
This my mobile no register with my office and my all the hnw customer is called me on this no. I am a banker and my so many customer having financial lose becuase of the my phone was not working also my customer has put a complaint against me

Who will bare the losse.

Currently my old and new card with your ambawadi airtel store.

If any cheating and thing happend all liabilities your only.
If you will activate my card with in a half an hour then call me on my another no [protected].
Milap dhruva.
If you are not able to activate the card then i switch the company to vodafone or idea only.
I am almost 13 years old customer of airtel it's pathetic service and bad experience repeated from your end.

Thanks & regards

Hi, my customer id is [protected], i have requested for transfer of my airtel dth on 29th march'18. While uninstallation at my old place the agent charged me correctly 150/- but while installing at new place the new agent has overcharged 540/- which should be actually 250/-, i have raised complaint on 5th april'18 with customer care with all the details but there was no action on that complaint. When i have called back on 13th april'18 the supervisor named saloni spoke to me very carelessly and she says there is no complaint at all and when i requested her to at least try to address the issue from now then she says the new address has not been updated in there system, so no action would be taken on the complaint. This is ridiculous when i am giving the name, address of the agent who has overcharged me she is not even bothering to ask that person instead she is talking about the system not updating the info. I understand now this the reason the airtel agents are taking advantage of this loopholes in airtel process.

Sir,
Maine[protected] ko broadband connection ke liye apply kiya tha or 1000rs jama bhi kiya tha. Parntu mujhe baha connection nahi mila to maine cancel karva diya.

This connection ailtel office platinum plaza bhopal staff mr. Gorav sir ko diya tha

Cancel karvane per mujhe 500 rs. Cash diye gaye or 500rs. Account me jama karne ko kaha tha parantu abhi tak nahi aya hai.

Yahi nahi me pichale 3 months se bhatak raha hu or mr. Gorav thik taraha se bat tak nahi karte hai.

Please open attach file

Regarding previous complaint (Docket number: 673569), airtel service provider did not do anything on my compliant they simple called me and my said the same story what they said earlier and didn't give any resolution and simple closed the issue. For the interest of time, i spent some more money (Rs. 199/-) to renew my plan and i am not happy with the action there are taken.

Another complaint: now, i have faced one more problem with this provider & would like to complain about it (Dated: april 13, 2018). Issue is today this service provider activated "askadoctor" value added service without my confirmation & acceptance and deducted money (Rs. 30/-) from my talk time account balance and i called customer care regrading this they are saying that this service is activated through sms confirmation at early morning 4:26 am. My argument with them is i did attend any sms or call about the activation how can you activate the service. Here my question is how the service provider deduct my talk balance without my confirmation.

And, i am attaching sms images sent by this provider after activation of the unwanted service. And i have conversation audio while talking with airtel customer care, but i cannot upload that file as it is 36 mb file.

Thanks,
Suresh.

Recharge done on[protected]:31pm, mrp:rs249.00, stax:rs37.98, transid[protected].

Enjoy unlimited all local, std, 2gb data per day, 100 local and std sms/day for 28 days. T&c apply. To check balance, dial *121*51#

Sir please read this msgs from airtel but i have didn't receive any pack i'll call to customer care 10 to 15 tims but they respond very harshly i didn't expect that once note my complaint but no resolve my issue please do something 249 doesn't a big issue but call center staff not responding as like...😔

Why airtel deducted my prepaid amount from my number :[protected]? This is a robbery with me, done by airtel. Please refund the deducted amount in my mobile :[protected].
This is the reason we hate thief airtel.
Thats why jio has gained popularity & its business is growing day by day due to its honest policies & airtel business is diminishing day by day.

Dear sir, initially i used airtel postpaid sim, but due to bad network in my village i go to airtel store beed to close the postpaid sim, but they are not took my request for 2 months, after that i complaint the same to their upper store officer and they took my request and told me to pay previous bill. However 2 month before they didnot took my request to close the postpaid sim due to unavailability of their store services and for the same they generated the bill amount. After that i paid the amount and till now they did not closed/ported my sim to prepaid. They waste our time and money to reach their offices every time for document submission and sim close. I request you to take strong action against the airtel.

Every time i make a call to any phone no. From other than airtel network, i used to get a recorded voice "all network are busy".

But when i call any no. From airtel network, i get connected immediately, how is this possible

Looks like airtel purposely doing this to their customers because of heavy competitions from other network providers, this is injustice, and this will lead the consumers to shift to other networks, i am also thinking of that

Hello, i m looking for my call history of my pre paid number. I called 198 costomer care and they told me to send message to 121. I try to sent message but it shows that message sending failed. I reached to airtel office to get call history they said i have to get it by sending message. I told them to solve the problem but they behaved very rude. Again i called costomer care 10 times but still no solution.

Despite subscribing to dnd option on my post paid number, i have been getting telemarketing calls on my phone number. Also, i am flooded with spam text messages. I have called airtel customer care and also sent emails to them to this effect. The company is so brazen that they have not acknowledged my complaint yet. This is a clear violation of trai policies on customer privacy. My post paid number is [protected]. Please advise next steps to resolve this for me.

Hi,

Am edwin, recently this jan 2018 i ported my aircel number to airtel ([protected]) upon a telecallers offer from airtel, the plan offered to me was rs : 299, 20 gb 4g data, unlimited local and std calls with 100 sms per day and i had to pay rs 300 as deposit which will be credit for my bills, sounded good i took the plan, the call and sms services worked fine but the internet was pathetic i was not even able to browse webpages smoothly in the name of 4g speed. I called customer care told them the reason for my call they explained my about my plan saying its a 399 plan, then i told them the plan offered to me and i subscribed was for 299, however they said there is a discount of 100 for those who port from aircel, regarding the internet issue they gave me few settings and asked me to reboot the phone and check but the issue still persist the internet speed near my residence was hardly 200kbps, called up airtel again they said we will raise a ticket and you will get a call in 48 hours but no calls even after 3 days, i call back again and this time they sent a tech who visited near my place and checked the internet speed inside and outside my house and as per him the speed was very very low even to browse the webpages, hence he said he will report the same to the network team and they will get back to me, so i waited and the next day i get a call from the network team and they said they will upgrade the tower due to low signal in the area.

I waited for almost a month and still no improvement so i called back and told them i wanted to port back to a different network since the issue is still not resolved and the primary reason i took this network was for their reputation on internet speed, the response was i cannot port unless its 3 months old and to resolve the issue they must upgrade the tower, to that i asked when is this gonna be fixed they said we don't know, i asked then what am i paying for, i don't get the service i need but still should i pay for it? The tech gave me a escalation point and i emailed them, they got back to me saying until the issue is resolved you will only have to pay 50% of the bill amount to which i agreed and they credited rs : 116 on my first bill, am still waiting for the issue to be resolved by then second bill comes up to rs : 242 and the amount that was credited rs 116 was debited without my knowledge, i called back airtel the guy who answered my call was not able to answer my questions and disconnects the call, here's another bill 354 this time...

Airtel, answer my questions here.
Why is my issue still not resolved?
What happened to my deposit money of rs : 300?
What happened to the money that was credited to my account after the discount offered on my first bill that is rs : 116?
Why there is no 50% reduction not done on my 2nd and 3rd bill, which you promised to do until my issue is not resolved?

Sir,

With due respect, i want to inform you that i recharged my no. [protected] with rs.93 on 05/04/18 after checking several times special offer in my number by dialing *121*51#. This recharge promised me to provide unlimited calls along with 1gb of data for 28 days. But i have got facility for only 8 days. Today, after calling to your customer care, i got to know that rs.93 has been changed to rs.99 in march. Then, my question is why it show rs.93 on 05/04/18. I am using this connection for 12 years. Such harassment is very much insulting to me. *i have screen shot as proof and if you want me to take legal steps against you, i will provide it there. This is your fault, not mine. Solve this as soon as possible. If you can't solve, then this is the last recharge as well as the last day with airtel.

* i have already registered my complaint in several consumer forum websites. Soon i will submit this complaint in your facebook, twitter pages.

Am a postpaid customer of airtel from coimbatore, the so called india's fastest network.. Don't ever say that.. U r one of d dumbest poorest network.. Being a long term customer of airtel, am very much disappointed.. When i give a port request from ur network, one o[censored]r representative will call me and now they r providing me with 30gb of internet with all calls local+std, roaming incoming& outgoing all free.. But last sunday (08.04.18) i visited tirupati (Roaming) and suffered a lot.. Can't even make a single call to my home.. And internet is worser than that.. By making n giving everything free for low cost, u r making the customer stay in ur network and providing with the worst ever customer support in the world.. I couldn't even connect to ur customer care on the said date.. Now am going to move away from ur network.. Why should i be in the network which provides me everything only in my bill n nothing provided actually for using..

It has been my worst experience with ur network... Call drops frequently, sometimes m nt able to even call ur customer care executive... It ll be very kind o[censored] i[censored] could resolve this issue... Or else i have to port to some other network.
One more thing... Stop advertising false messages of having the best network coverage... It might be available in some places... But not everywhere

Bishal
[protected]