Airtel Complaints & Reviews

Hello,
My name is snehal jangam. And my mobile number is [protected].

I have converted my mobile to prepaid from postpaid in kothrud pune airtel office. I have paid all dues then and there. Now i have got a bill to pay around hyperlink 675. Rs. When i did inquiry in airtel office guy is telling there was outstanding amount for one day.

This is utter cheating.in same office i was told that i have cleared my dues when i made payment.

When i converted from postpaid i was having. 16gb data available. Kindly check for all records and get back

Regards, snehal jangam

Hi team,

Today i recharged my mobile with 448 amount (Enjoy unlimited calling & 1.4 gb/day at rs. 448 for 82 days) where i get messaged stating recharge done. But my net is also not working and if i am checking my balance it is showing tomorrow its going to expire. I tried to contact on you tollfree number but its not getting connected. Please check and fix this issue. Or credit my amount

Mob no: [protected]

Last week 4th april 2018 vas service "ask my doctor" was activated without my prior consent. Called customer care service regarding the same but no use.
They refused to repay me saying that "you have activated it via internet".
I have told that no gprs/internet is activated on this no "airtel [protected]".
How can any airtel service provider activate the service without proper consent o[censored]ser?
Rs30 of activation + rs15 of renewal they have charged on this number.
This matter is really very much critical and looks like fraud as many more people may have faced the same thing of vas getting activated.

I have 3 mobile phone connections with airtel ([protected], [protected] & [protected]) in my house address (House no.17-b, pocket-b7, mayur vihar-3, delhi-110096). After 14th january, 2016, we have not getting network connectivity of airtel in my house. For making a call, we have to go 20/25 meters away from the house. That is why we have not getting any sms in the house. For which i have made complaints to airtel and received reply from them. (Copies of letters attached). Please note, before 14th jan 2016, the connectivity is very fine and we have not any complaints for the same. Currently, there is no network connectivity in my home on other two numbers also.

Please note, we have linked the mobiles with respective adhaar ids in the month of december 2017. Although, non-availability of network connectivity, we have been recharging mobile nos.[protected] & [protected]. Mobile no.[protected] have not been recharging due to this phone is using my wife in the home. This number is also linked with her other documents, accounts etc.

We have tried to port this number with vodafone but non-availability of network and not getting the sms, we fail to do so. Then we take a new connection from vodafone for residence use.

Now this number [protected] is issued to another person in delhi for the last 2 months. You are requested to please advice airtel to get back this number in my name as soon as possible.

Rajan. O. V,
House no.17-b, pocket-b7,
Mayur vihar-3, delhi-110096, mob.[protected]
— letter dt. 16.01.2017 —
— original message —
From: [protected]@gmail.com
To: [protected]@in. Airtel.com
Cc: [protected]@gmail.com
Sent: 16/01/2016 10:08:03 am
Subject: network problem - mayur vihar-3 [mobile nos.[protected], [protected] & [protected]]

Dear sir/madam,

I regret to inform you that i am facing a serious problem that i have not
Getting the network since thursday evening.

I have registered with you for the following 3 mobile connections:

[protected]
[protected]
[protected]

Before thursday evening, i have a good connectivity for my all phones. Now not
Able to call/access internet from my phones. When i get out of my house i. E.
25/50 meters from the house, the network will come.

Please inform me that if any tower problems in this area is causing this sudden
Unavailability of network?

You can now test the same on my mobile number [protected] as it is in the house
Only. Remaining numbers are away from the house.

Hope to receive a favourable reply. If not, i have to change the service
Provider for my all 3 numbers. Awaiting your reply.

Thanks.
Rajan. O. V.
House no.17-b,
Pocket b/7, mayur vihar-iii, delhi-110096, mobile : [protected]
— reply from airtel —
— forwarded message —
From:
Date: sat, jan 16, 2016 at 10:29 am
Subject: re: [|bal|ref24807185|] network problem - mayur vihar-3 [mobile nos.[protected], [protected] & [protected]]
To: [protected]@gmail.com

Dear customer,

This is in reference to your email regarding network coverage issue for your airtel mobile numbers [protected], [protected] and [protected].

Your feedback acts as the roadmap for our planning on network deployment and i have forwarded your location details to my technical team for future network planning.

Network enhancement involves clearance and approvals from local authorities and some external factors owing to which it may not be possible to provide you a specific time frame for resolving your concern.

I would like to assure you that it is our continuous endeavour to provide high quality service to the satisfaction of all our customers.

For further queries, please email. I will be delighted to assist you.
Best regards,
Sivakrishna sekhar
Service specialist
Airtel
"if you are not satisfied with the resolution of your complaint, you may contact appellate authority with the sr number. Please click on http://airtel.in/applications/xm/MobileAppellateAuth.jsp for appellate authority details."

Mobile no. [protected]
Alternate no. N [protected]

Raise complaints since last two year but no resolution has been provided moving further now they have barred the services, sent several mails to nodal officer, applleate authorities, no person is bothered to reply atleast after raising several complaints i have stopped paying bills.

Raising complaints since august 2017 srn no. Are 78876699 and 84273911.

I just wanted to port the services but due pending issues no able to port.

Hi,
I ordered samsung galaxy s9 via airtel website, which has an ongoing offer for the customers. I ordered it on 01 april 2018 and made down payment of 9900 inr. The handset was supposed to get delivered to me on 07 april 2018. The delivery guy arrived however, while he was doing my kyc his airtel app via which he does the process showed "internal error"' when he input my sim number. Later they asked me to wait for a day and confirmed that the issue will be resolved. However, its been 3 days and i have no update on my order. I haven't received the phone and my money is stuck with them. They give the reason that my sim is postpaid. However that doesn't make any sense as their terms & conditions stated that the number can be ported.
I have attached reference for the clause in t&c.
Please get my handset delivered at the earliest.

My order id is 10024730
Invoice number[protected]

Vishakha kalbhor
Pune

My name is nitin jain & my airtel mobile number is +91-[protected]
Airtel have charge me rs 50 on 10 april 2016 at 06:00 am for superstore service.
After talk with customer care they told me the service is active by internet & they can't t refund my money as its more than 24hr of service activation so i am not eligible for refund.
I have not used my mobile for any purpose from 1am to 6am, also my mobile internet was not active at that time. Airtel have activate service without my consent.
If airtel does not solve it & refund me i have to transfer my number other other operator using mnp. This is not the first time airtel activate service without my consent its happen before.
Below is the service activation msg i received : super store service has been activated @ rs50.0 for 15day (S). Txn id s[protected], 10apr18 06:00. Service will be renewed after validity expiry. To use, click http://m.hungama.com (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789
So look in to this matter.

I have 1gb per day plan, i always keep my phone on airplane mode at night so that my data should remain in the morning, but even this, when i chech my data in the morning, it shows 40 of data is used.
I am tracking it from last 10 days.
Also when sometimes i don't use data all day & start downloading at night 10 pm, it doesn't show tower, if shown, doesn't shows receiving speed.
Airtel is stealing customers data, as customers have already paid in advance so they think where will they, customers have to stick till the plan ends.
Airtel is data stealing company. Fake promises, fake open networks.

My postpaid number is pending for activation for 4 days now after a sim upgrade. Called customer care 10+ times. Visited airtel retail stores 4 time in total. Issue has not been resolved still.

Here is the chronology of events:

[[protected] ] 11:30am - visited airtel store to convert from postpaid to prepaid. Completed the formalities and got a new sim.

[[protected]] 12:30pm - received a call from airtel with an offer to retain me in postpaid. I accepted the offer. I was told the conversion to prepaid will be cancelled.

[[protected]] 1.00pm - i went to the airtel store to upgrade to a 4g sim. The airtel store gave me a new sim.

[[protected]] 3.30pm - my old sim got deactivated. New sim was not activated

[[protected]] 5.30 pm - visited airtel kasturi nagar, bangalore and enquired about the sim not being activated. I was asked to wait for an hour.

[[protected]] 7.30 pm - visited airtel kasturi nagar, bangalore and enquired about the sim not being activated. I was told it will get activated before midnight.

[[protected]] 10.00am - called airtel customer care from a different number and enquired about activation. The floor supervisor promised resolution within 24 hours.

[[protected]] 3.30pm - took a new airtel prepaid connection as i started suspecting that the issue may not get resolved anytime soon.

[[protected]] 10.00am - sim still not activated. Called airtel customer care and enquired about activation. Was promised that it has been escalated with highest priority and should get resolved by 10.00pm.

[[protected]] 10.30pm - sim still not activated. Called airtel customer care and enquired about activation. The floor manager promised resolution at the earliest.

[[protected]] 11.30pm - sim still not activated. Visited airtel stores kasturi nagar and enquired about activation. The customer care executive spoke with someone and promised resolution within 2 hours. Took his mobile number to enquire incase the resolution doesnt happen.

[10-04=2018] 2.00pm - sim still not activated. Called up the customer care executive. He promised to call me back in 15 minutes.

[[protected]] 3.00pm - since there was no callback from the executive, called him again. He promised resolution within 30 minutes.

[[protected]] 4.30pm - sim still not activated. Called the customer care executive. He disconnected my called. Called him around 5 to 6 times every 5 minutes. After being fed up, he picked the call and said he cannot do anything about it and that i have to wait for some more time.

[[protected]] 6.30pm - lost hope that the kasturi nagar branch executive would resolve the problem. Visited airtel koramangala stores. The customer care executive gave me a new sim and promised that it will get activated within 2 to 4 hours.

[[protected]] 10.30pm - sim still not activated. Called up customer care and the same old answer that it will get resolved within a day.

[[protected]] 5.15am - called up customer care. Since the servers were down, the status cannot be checked was the answer from the executive.

Fingers crossed.

This is regarding my number: [protected] which i have migrated from postpaid to prepaid.
I am trying to dial.59059. It is not getting connected and therefore i am not able to activate my sim..
I request you to connect me on my other contact number and resolve this asap..

Note: you can call me anytime...
I am available..
Contact: [protected] incase need information
Number to activate: [protected]

Rs 25 deducted from my airtel mobile number [protected] when i was sleeping even i didn't touch the phone when call customers service they told me some kind of valu added service has been activated on my mobile.. I demand for the refund as i didn't activate any kind of value added service. They told me sorry refund couldn't possible.. Now what can i do???

Today i received a sms from airtel stating that lifestyle service has been activated on my mobile and money was deducted from talktime. This was done without my consent. I. E. Without my request or my acceptance. This is not expected from a international company like airtel. Taking a talktime without consent or without acceptance is like a pocketmar.
I want my deducted talktime to be returned at earliest.

Vas/cinemasti activated on my number [protected] at night 1.55am, without my consent/ permission, and deducted rs. 99.00 from my balance rs.206.00. I am surprised to know that airtel is cheating their customers in this way. I had never asked to activate any vas on my number. As soon as i came to know the activation, i have unsubscribed from your cinemasti service. I request you to revert my amount which you have deducted from my balance without my permission/consent. Otherwise i will be forced to take legal action against airtel, not only for unauthorised deduction but also wasting my time and giving me mental torture.

Connection [protected] is postpaid connection. As per policy this should get surplus data forwarded to next cycle. I have 100gb of surplus data. Still i have been wrongly charged 500 rs. On registering complain with airtel customer care. I have been asked to pay total payment, also i have informed this will get adjusted in next billing cycle. But after 2 billing cycle it has not yet adjusted. Below are transactions details: 05-dec-2017 to 04-jan-2018 899.38 rs (500 rs been charged extra) 05-jan-2018 to 04-feb-2018 1, 613.09 rs (714.42 current + 899.38 previous [no adjustment made]) 05-feb-2018 to 13-feb-2018 1, 001.78 rs (905 rs as partial payment done as per instruction) i have been entitled to pay only 411.69 rs. Additional note # as per customer care this is known technical issue. But this is going on for past several months. I request to take strong action against such fraudulent cases.

Dear sir
Mobile number [protected] on 7 April mobile number portability to airtel from Vodafone mnp done successfully but the sim not taking FRC or recharge from retailer or through online mode talked to customer care but of no help please help.etried numerous times from airtel retailer but no recharge of any kind succeed neither any FRC.
Please help Nikhil

Airtel coordinator called me up from [protected] and used filthy language when i told them not to call randomly as my number is registered on do not disturb. She used all they filth language and misbehaved with me and all the hindi gali to me which is not acceptable. Please take some action or i will complain to police.

Rajeev kumar
[protected]
Journalist

Hi responsible team

Hi had raise this complaint regards the prabhadevi branch

There is no customer enteracation

7 staffs available in branch

No one attending all 7 are laugghing at the customer here customer comes after getting a huge issue with the operator but no one her to take ownership

All are just talking about themselves only no responsibility in the branch

Chatting on vedio call with family

Kindly look into it as an guest i am writing no one must suffer

Received a call for porting the postpaid sim, gave me 300 monthly rental plan, with 40gb of data... I was a vodaphone user. I happily ported the sim but didnt knew i am being chected...

Sim activated on 03/12/2018. First bill cycle is from 03/12/2018 to 03/17/2018. Now guess how much... Its 208 only. Just for 6 days. Its doesnt stop here, irony being...

On checking the plan i was offered from 355 (When i was a vodaphone user) to 300 as per the lady who spoke to me.
I was in utter shock to see that it wasn't even 400, but 499/m...
#airtel #airtelfraud.

I already have lodged a consumer complaint in bangalore consumer court.
Also posted on twitter.
https://twitter.com/hashtag/airtelFraud?src=hash

Regards
Burhan

Today, i visited at your airtel outlet at south extension part_1, i went for ask some information about my broadband number ([protected]) and also asked about my pending bill info, everyone was there but noone is intrested to listen to me as well as they misbehaved with me infront all of people. They was not coperative nd didnot provide me any hardcopy of my bill. They didnot resolve my problem. If they will not provide me any information then how i will b able to pay. Even they can resolve that time it was not a big deal. Even they told me to (Bring your ceo of your company). It was my bad expirience with your service very disappointed.

Calls disconnecting automatically from past 10 days, 5 times contacted customer care but there is no resolution. Even Team Leader also not resolved the issue. Always saying that some work is going on at this location. I really don't know how many days they will work. Its not only with one mobile its happening for all around me. Please take proper action.