Airtel Complaints & Reviews

Dear sir/mam:double recharge in airtel payment bank

I wish to complain about airtel company or payment bank there is huge mistke it entered wrong cvv number then money debited my account 2 times my mobile no [protected] i rechrged in 30 april 2018 and 12.00pm amount of 399 and 399 2 times no one hearing my problem sbi customer serives and airtel customer service. Trasaction location in jagatsinghpur, balikuda, odisha, 754108.

I am complaining because the reason you are dissatisfied in airtel cimpany. To resolve this problem i would like you to return my money.

When i first learned of this problem, i contacted airtel customer care dated 30 april 2018 and same date i contact airtel payment bank custimer care and sbi customer care no one listing my problem. I would like a written statement explaining your company’s position and what you will do about my complaint.

I look forward to hearing from you as soon as possible to resolve this problem. If i do not hear from you within 2 days i will file complaints with the appropriate consumer agencies and consider my legal alternatives.

I am attaching copies of my receipt or other proof of payment or documentation of complaint.

You may reply to me at this email or call me at [protected].

Sincerely,
Jyoti ranjan mohanty
(Yours faithfully)

I am in airtel network since 10 years and my home network is andhra pradesh. I am on roaming in bangalore. For the past 1 week the signal quality is very poor and i had contacted the customer care they are saying that signal quality is very good. Till now the problem is not solved, many of my friends in the same area is also facing the same issue.

Please help me out, whether the issue is due to roaming or not.

My 5-6 year old airtel number has been allocated to anyone else and this number is registered in all my bank accounts, aadhar cards, pan and all. My privacy is at risk because all the sms (Verification code, otp, urn) still goes to this number and i am completely prone to fraud due to open information. How irresponsible my number of 5 years has been allocated to someone else. I never imagined that this would be negligence on behalf of airtel. I was connected to airtel for 5 years, yet within 6 months why did you give this number to someone else?

1. Though plan 399 is opted, the bill is amounting to rs 680, 700 etc.. Why.
2. Network issues.. No signal at my location i. E. Kengeri satellite town
Bangalore
3. Repeated complaints with customer care did not help. The standard answer
We get is, our executive will call
4. Because of this problem i had migrated to some other provider during july17, but some body from airtel said the network problem was attended and was resolved. So i switched back to airtel on plan399 during dec17
5. Looks i made a mistake, i am asked to pay excess money for a very bad network

I am facing an issue with airtel continuously for the last 3 months on the additional charges of booster pack being added to my bills. Whenever i call them to complain, they are rude and mention it is adjusted. Why take money first and then adjust? In addition, they mention stating i can go ahead and complain to consumer forum when i have mentioned the same on escalation. If this is customer service we get from such providers for a loyal customer for past 11 years, this is absurd and they have to rethink on losing customers. Also, to my surprise, the supervisor who handled my call states that there were no notes made on my account by the previous executive but the adjustment was made last month. This is even more scary. Bharti airtel time to relook in to your services as this can become fatal on charging customers without their consent.

Mobile number - [protected]

I am not receiving text messages from any number on my airtel mobile. The problem started on 30th april 2018 and is still persisting. Please help at the earliest. My name is sonal singhal. The sim is on roaming. Request you to enable the services. My complaint number is [protected] logged by airtel customer care.
Is there a possibility that message service is hacked?

Since months i am finding that the calls made to people or others drop or fail most of the time and the company is doing nothing to prevent these inspite of repeated complaints.in 2017 the government had levied a penalty of re.1 per call drop but i find the network provider is not being charged the penalty at all not any credit is given to the customers.
If there is a government legislation then there should also be a control over its execution - simply promulgating in newspapers is not sufficient for the satisfaction o[censored]sers - please take action against the network providers for calls failed.
Many a times when called the ring is not there and even if the phone is on and nearby the message can be heard that the no. Is not reachable. Kindly put a check on these problems-a lot of time is wasted due to all these reasons

Airtel has deducted 150 rupees from my mobile balance. SMS Is as follows:-

"WHATSMOB service has been activated @ Rs 150.00 for 30 days. TxnID N[protected], 30 Apr18 10:00. Service will be renewed after validity expriry. To deactivate, call or SMS STOP to 155223. More services? 56789."

I want my money to be refunded back to my mobile number [protected]. I called Airtel customer care as well. Customer care representative told he will connect to his supervisor and asked me to wait. I waited for 5minutes, but nothing happened.
Airtel is really cheating their customers.. Please get the refund of my money

Airtel offers 4g, but in my location i am not get a speed above.20 to 30kbps, i have balance data of 130gb, i am unable to use due to poor concetivity on data speed, i need to reimbursement of of my rental for all my connections airtel no listed below, i raised complaint several times, no support, airtel is cheating the consumers,
My no
[protected]
[protected]
[protected]
[protected]

I am facing channel disturbance issue on my SD as well as HD channels. This is not the first time I m facing this issue. Same kind of issue occurred in past also and service center took long time to resolve this. Now again I am facing this issue when I complained the same to customer care, there was lot of disturbance in voice and when I complained it support executive ask me to call back and he dropped the phone. Such a pathetic call centre. Kind of no professionalism. I again called and raised my complaint. I am requesting you to take strict action against this. As will definitely going to impact your brand value as Airtel. Really poor service.

Am jyoti ranjan mohanty my mobile no is [protected] recharged amount of 399 double in a day i want to cancel the one of the rechrge and refund it.There is a huge mistke in airtel payment bank i have enterd atm card number correct but cvv no incorrect then how my recharge succefuul and my ac to debited in 30 april 12.00 pm .pleasehelp me my money refund it or (84+84=168)days extend my recharge as soon..

Hi this Jaya some one hack my mobile number, nenu adiganu meeku Ela vachindi Airtel lo work chese vallu details share chestgunnaru, dayachesi Meeru konchem action tesukovali, ledante students unity ga strike chestham oka sari me complaints issue ayithe Ela untundo think cheyandi fst personal details bayatiki rakunda money ammudupoyi details eche valla meeda action tesukoni secure ivvali ani request chesthuna

Hi,

Just now I linked my number with PayTm wallet from Airtel App but automatically RS 399 deducted from my existing PayTm wallet after linking that one. When I called to Airtel customer care executive for the same (Reuest ID - CEXCL[protected]) they told me now Rs 399 will work now only and existing Rs 448 scheem will be scrap out.
This kind of technical problem from aitrel like prestigious not acceptable and I am requesting them to return back of my money and retain back my existing Rs 448 which I recharged only 3 days back .

Regards,
Abhishesh Kumar Jha
Mob. No. - [protected]

I'm a user of Airtel broadband with phone number[protected]Bhilai, Chhattisgarh). The network is down since 2 days and there's no prompt response or resolution from the service people. My business is associated with internet so getting affected with this problem and I want it to get resolved as soon as possible.

I had taken subscription of airtel broadband of 899/- for 6 mnths for which i paid 5410 dated.There representative had given me this offer saying you get amazon prime subscription for 1 yr.After installation i call customer care on 30 th april regarding my prime amazon offer.They say that this offer is not valid on your subscription. I told them that there representative had given me this offer and i have confirmed twice with him regarding it.I told them that if this offer was not given by there representative i would have taken lower subscription. So i ask them to charge me for that particular month and change my plan to lower and refund my money or else give me the said subscription as this is purely a mistake from company representative to whom wrong information was provided by the company sales team. But they denied saying we cannot do anything and just have recorded my complaint no 95655448.Kindly help me with above which is either company representative or sales and marketing team big mistake and the consumer is paying cost for. My email id [protected]@gmail.com, mobile no [protected]

I want to surrender my airtel broadband connection.


Gaurav chadha april 29, 2018

Once the service / call center people heard about my intention to surrender the connection, they are battery of questions like, why do i want to cancel, can you transfer the line to any of your relatives or friends, we can give attractive discounts for next 6 months etc etc. When all my answers are not favourable, inspite of doing doing something, they simply disconnect the line.

What do i do now?

Even after atending patiently to the daily irritating cust care calls related to my number portability, below message is being sent. Instead of sending rep to attend the complaint, actions items have been assigned to customer. The lady called me last was super irritating, could not understand the plain english and kept asking same question multiple times even after answering the same.
Message received below that shows how much responsible airtel is towards cust complaints even after wasting my time with daily calls —
"dear customer, regarding the network issue with service request no. 84976426 on your airtel no., we could not take any action as we were unable to contact you in spite of multiple attempts. To check network coverage in your area, click airtel.in/opennetwork. Thank you."
What a way to run away from responsibility, superb servise i must say... This company billed me ₹500 extra each month for nothing without my consent.

My Airtel Number is [protected]
My tariff 509 ( Validity of 3 months with unlimited call and 1.4 gb/ day) is active from past one month.

By mistake I have recharged once again by Rs 199 on 30.4.18.

I know this a mistake on my part, However I request service provider to look into the matter and kindly either refund or extend my validity.

On 20th April I did a transaction ( txn#[protected] of Rs. 249 to recharge my airtel number, this transaction failed but the money was deducted from my account. After this failed transaction i did another recharge of Rs. 549 to sustain my service which was successful.
But when I gave airtel the details of my transaction telling them about the deduction from my account they said that the recharge was successful despite the fact that it wasn't and i had to recharge with another Rs 549. Initially they kept delaying the timeline for automated refund, from 5-7 days to 7-10 days.
In my email i got this transaction number

I have been using airtel broadband for around 2.5 year, in past one year the speed quality (2mbps) has suffered and i have raised multiple requests to rectify it which went in vain. Since last one month Airtel is promoting its new plan in my ares (100 mbps), when i called customer care they said such speed upgradation is not reflected and cant be entertained. I have waited 1 month for them to upgrade the existing plan which never happened. although my neighbours has enrolled to new plan and getting 100mbps speed. Now that i am completely disappointed and have raised disconnection request Airtel is Harassing me by calling every day with some proposition. They are brazen enough to now send a technician to my house without my knowledge and permission. Is there a way i can sue this company for cheating me of my money and trust when i patiently waited for them to upgrade their services and my plan and now harassing me when i have very clearly raised disconnection request.