Airtel Complaints & Reviews

Hello,

My airtel 4g hotspot no is [protected]. I could not understand the data usage being shown in airtel app and called to understand the same. The executive, vivek, who attended the call, isn't only purely trained but rude and out and out has a bad behaviour. As per my plan 699, i get 8 gb per month and 2 gb per day. I couldn't understand the consolidated data amount shown. He informed me that 30 gb extra is being provided for 3 billing cycles. Previously, when it wasn't, in a regular billing cycling i could see the per day data added each day, i asked him, he said that it cannot be seen. I failed to make him understand that it could be seen without the free data that is being given to me. When i said him repeatedly that i cannot understand him, he said 'he is giving right information, it's my problem that i am not understanding'. I do not understand with what audacity he says that when he is under trained and fumbling!! For this attitude and a list of things i am mentioning below, i can sue airtel. This is just a reminder for that.

1. Your employees are badly trained and do not understand customer issues. I have repeatedly said that. If one is not comfortable in english, why don't you change the calls they receive, they should take calls in regional language. There is no harm in speaking in other languages, but any language they speak, please train them properly in a particular one.

2. Last month i complained about network issues, your engineer said me its device issue and asked me to change it. Unless i would have persisted that its network issue, you would not have worked on upgrading the network site. It was wrong information and it was trying to mislead the customer. Plus i had loss of work.

3. A customer has work and is not irate without reasons.

If i want i can send you a legal notice for misbehaving and harassment with the customer (Which you can check in your recorded calls) including loss of work of the customer.

I have raised a complaint in the month of august with airtel customer care and they have informed it will be resolved in 90 days. I have been regularly following up with the team. But there is no follow up from airtel on the issue. We are still facing the issue. Mine is a postpaid number and i am also making the payment regularly but airtel is not ready to compensate. I have an unused data of 164 gb as not able to use internet at my home and the advertisement given by airtel says they are selected as fastest network by okhla.in which i think they have a tie up with okhla to give them this certificate as when i'm in office also people say my number is not reachable where in my airtel prepaid is reachable. As the internet is not working at home, i had to install a local internet facility at home

Dear sir i have data connectivity problem. I have 4g phone with multi sim
When i start data connection on sim no.1. Network gone. If i connect data on sim no.2 network has been come. I register my complain on 1st april (Complain no. C4gsp[protected]. And said by airtel team he resolved this problem on dated 5th april. But problem not solved on this date. Whenever i call to airtel team today he also said the problem solved on 9th april. What's this. Today gave me complaint no. C4gsp[protected]. Please resolved this issue asap.

Not able to receive incoming calls from other mobile phones. Outgoing is working,
When others call me at airtel mobile number [[protected]] they get message "invalid number" also not receiving any message.. I think the port process was was not completed. Please help me.. Many time i called customer care they just saying some stupid answer like turn off and on or else remove the sim and insert.. Pls fix the issue

Service request for my airtel digitaltv id [protected] towards relocation request is not serviced by the company. The sercvice engineer is demanding more money for reinstallation and his upline is also supporting him. I have also contacted customer care and filed a complaint with airtel against service engineer. Engineers and office staff is misbehaving over call and customer service not able to do anything. I have requested for rellocation three times and they have generated service ticket two times. But my problem has not yet been resolved. Please help me regarding this matter.

I have bought an airtel sim recently about 3 month back. The vendor provided 3 months of free internet and calling. After the 3 months are over, the balance and data pack went to 0 and so i recharged with a top-up of 199/- twice, one via airtel website and two via paytm website. But on both the ocassions, balance had been detected and recharge not done. So, i have payed a total of 398/- an still has 0 balance on my phone and no refund. My number is [protected]. Please assist. Thanks

Ported from jio to airtel (My cell no [protected]) after porting... For some time incoming calls were recd and outgoing calls could be made but sms s were not recd
After about 2 to 3 hours of porting started getting sms but incomming calls are not recd. Now the present status is outgoing calls can be made (Ok) sms send /recd is (Ok) but incomming calls not recd. Calling party is getting response that
Number does not exsist...

This is such a ridiculous response from airtel..
One employee is asking to call on 121 when called on [protected] and another employee is asking to call on [protected] when called on 121 for gujarat prepaid query..
Bharti airtel,
Can you explain such great confusion of yours??
Name of one guy is shankar mistry from maharastra..
And pls ask him to lower hi arrogance..

Hello,
I have taken airtel postpaid no on 03.04.18 however no is still not activated. I have provided airtel adhaar card copy, i have received call from customer care but still it is showing no network emergency mode only
It really sucks! Such extremely poor and 3rd class service from airtel!
They even confirmed for postpaid plan 299.00
Airtel really sucks,
Airtel pls activate no

Sim no[protected]u
Imsi no [protected]
Mobile no [protected]

Regards
Artra kundu

I have tried sabkuch and now i can say that you are right airtel is most stupid network ever. Airtel claims that it is fastest network. But can someone tell me that why this so called fastest network is not even able to make phone calls on at top location like udyog vihar phase 4 gurgaon. And why it shows 3g sign in notification bar and works like gprs on old tata mobile network.
And why just they don't reply on complaints.
Now i can say that my rs.584 recharge for airtel is worth for sh#t.
If anyone want to listen more praise about airtel can call me on this no. [protected] if this stupid network allow to connect calls.

Mam
I had link my airtel no. [protected] in the month of november 2017. As per the new rules of govt of india my gas subsidy will be transferred to that account which was last updated by aadhar. As i last had link my airtel no. So the three subsidy amount automatically transferred to my airtel account the amount is approximately 750 rs. I also wrote 10-15 mails regarding this but no action they had take till now when almost one month passed away. Sir i had mentioned that please don’t call me at [protected] as this no. Is in bihar and i m in delhi so i am unable to pick ur call and the my grandmother is there who can’t even know hindi language and i also give below no. To contact me but didnot contact me at all [protected], [protected]. I also try to share my problem with 400 and [protected] but they show any options to talk with your executive. Today i had tried to send my money through my airtel app but your company had freeze my debit option. Therefore i request you to credit my subsidy amount in my bank account or enable my debit option so i can able transaction my amount. Please take some immediate actions regarding it. Immediate means within hours only else my 12 year trust on your company would totally broken.

I have moved from chennai to karnataka, so i wanted to change my postpaid airtel to prepaid airtel karnataka circle, on feb 26th i gave request for porting, i got network after 2 weeks, they have not given incoming calls or msgs, i have mailed so many times, and i went to the airtel shop where i have submitted for porting (More than 5 times), really its disgusting,
Still i am facing the same issue,
1. First they asked us to wait for 7days to port, it took more than 15days
2. They removed postpaid sim network, but prepaid sim network was not there
3. After complaining they said that have to pay bills, we paid — even though same issue continued
4. They asked us to buy hlr sim — no use
5. They asked us to get duplicate sim — while buying its gave error that circle dint matched.
6 again gave complaint, no use,

Problem no: [protected]

I thought that airtel customer care people resolve the issues quickly, its really high time now, i don't want to continue with airtel anymore, and i port all my family members mobile network to some other network,

I am really frustrated with this issue,
Always they will call and ask for 24hrs of time, so many 24hrs went like that, still i am facing the same issue

Made a call for transfering my Airtel broadband from Bangalore to Kerala contacted on [protected].. but the noob executive put my call on hold for over 15 minutes en kept on mute saying will transfer the call to some other person for my query (you can see the screenshot attached with this mail).. this really a cheap action ever done by an Airtel executive, shocking. Really disgusting.
If Airtel has stopped caring for its customers, I would prefer going with some other network.
You can see I have recorded the call as well as have the screenshot with me. If I don't get any respond in regard with this I would love to post it on consumer court en disconnect all my Airtel connection asap. Really irated.

A person claiming to be from airtel office visited our house and had done porting of our tata docomo sims. We had reminded him continuously that we want pre-paid sims. The person assured that the sim was pre-paid but now after one month we have got reminders of our bill due towards our postpaid sims. This is a total scam and dirty business tactics from airtel and since we are on the receiving end of it, we feel betrayed. Kindly look into the matter.

Sir,
I have recharged Rs 25 on my Airtel phone no[protected] on 22nd March 2018 vide Provider transaction no,[protected] (State Bank of India Rewards Ref no. CAB1/FR/[protected]. Till now I have not been able to make a single call. Always message is No service only emergency calls. It is unfortunate you are not able to pr0vide phone connectivity but only bombard with a large number of offers. A wasteful effort on your part. If I do not get back this amount in my bank account I shall be forced to take up this complaints to all concerned authorities. Hoping for early response.
M Sehgala

A mobile phone (i phone 7plus) was ordered on 30/03/2018. Customer id for the order is 10024587. The phone was expected to be delivered on 03.04.2018 but it has not been delivered till date. Status of delivery has also not been updated for tracking purpose.
An AIRTEL executive today called and said that due to problem in system delivery could only be made after 5-6 working days.

Voice calls are poor, actually worst. Even if there is full network in my house I will not be able to make a call to receive a call.
Call quality "minus" 10 out of 10.
Such a horrible network Airtel has become.
Thanks for making us fool and wasting our time. Reaching customer care is such a pain. you always deceive us.

I have been using Airtel Post paid connection for more than 5 years now and did not face any problem. This month, 05 VAS worth Rs175 activated in my account without my prior permission... Also added in my monthly bill. I have also checked online that this issue has been faced by many customer in recent past also which indicates that it's a nexus of cyber crime from your end.
Today, when I spoke to one of your customer care executive Sugandha and explained her my problem, she did not pay much heed to it and informed me that we can't help it. The tone and language she used was ridiculous.. (Reference ID [protected], time : 1608hours on 04 April 2018).
If this is the services you are providing & the abnoxious behaviour of your staff, then I must say, I will be forced to port my number to some good service providers as there are better network companies available.
Please investigate the matter ASAP and reimburse the amount failing which the court of justice will be followed.

Thanks & Regards,

Major Malay Baidya
Mobile number : [protected]
Relationship Number :- [protected]

I have been using Airtel Post paid connection for more than 5 years now and did not face any problem. This month, 05 VAS worth Rs175 activated in my account without my prior permission... Also added in my monthly bill. I have also checked online that this issue has been faced by many customer in recent past also which indicates that it's a nexus of cyber crime from your end.
Today, when I spoke to one of your customer care executive Sugandha and explained her my problem, she did not pay much heed to it and informed me that we can't help it. The tone and language she used was ridiculous.. (Reference ID [protected], time : 1608hours on 04 April 2018).
If this is the services you are providing & the abnoxious behaviour of your staff, then I must say, I will be forced to port my number to some good service providers as there are better network companies available.
Please investigate the matter ASAP and reimburse the amount failing which the court of justice will be followed.

Thanks & Regards,

Major Malay Baidya
Mobile number : [protected]
Relationship Number :- [protected]

[protected], I cant able to send SMS for the past three months. I have contacted the customer care executives and explained the problem, more than 3 times. But the issue seem to be unresolved. Kindly look into this issue and do the needful. I have resetted my mobile and have tried to send SMS, nothing happened. Also tried in different mobile phones.

Error Code - 28
This problem has been arisen after i have changed my sim card from 3G to 4G.