Airtel Complaints & Reviews

I have been facing issues with the dth for the last 6 days and 4 technicians have visited so far but the issue is still not solved.

Last 3 days there is not signal, when the technician is here and does some settings, all channels work fine only for a short period of time then no signal

The service provided so far is not good and i have been charged for replacing some cable parts like the cable itself or the connector and so on

Dear sir
sorry to intimate you again n again that my cash back of 9/3/2018 are not received till time. regarding above i had mail you n customer care several times but found no action from your end in this regards

so please look in this regards so that i can be obliged

an early action in this regards will be highly appriciated

My brother had applied to port from vodofone to airtel on feb 17th. It's has been over 5 weeks and nothing has happened so far. We have been running from one head office to other small airtel offices with no response so far. What's worst we have also written to the appellate authority with some rather unprofessional responses. They keep saying we will get back to you at the earliest and yet nothing so far. The airtel number we are trying to port is [protected]. We are planning to go to the customer and grevences court if this doesn't resolve in the next week.

Rakesh

I want to change aim to 4g me and it was maharashtra circle sim i have got changed sim from your mega store and the commitment was the new sim will get activated in 2hrs but after 5 to 6 days also it is not activated yet and when i visited to my area normal store they behave arrogantly and said we don't have any concern with this go to mega store this is very pathetic service by airtel and i feeling like to move to other subscribers so i recommend to other also not go with airtel anymore and i will also port my no. To other you guys are promoting ur services for digital india nd this type of service u provide to ur customer shame on you...

I, sagarika mukhopadhyay, is user of airtel having ph no. [protected]. Today received a message from airtel about activation of modelmaniaw and airtel now flash. It was activated without any consent from me. An amount of rs 35/- was deducted by airtel. I felt like being cheated and was not expected from a renowned co. Like airtel. With great difficulty i had to get it cancelled. I tried to contact 121 but all attempts were futile. Pl return rs 35/- as the service was not initiated by me. Please see that unwanted activation of such links need to be stopped forthwith. Thanks.

I had made payment my last bill of Rs.124/-, still the Airtel has suddenly barred outgoing services today stating I need to pay amount of Rs.507.83 immediately.

This Amount of Rs.507.83/- includes last month and current month bill (Rs.123.68 +Rs.38415/-)
The due date of the Current bill is 8th of every month. But they have included previous month bill showing overdue and barred my services.
They have done this inspite of the previous bill Rs.124/- paid through My airtel app. and they are insisting that I have to pay the current bill too for getting my incoming services back.

I am feeling frustrated as this is nothing but harrasment at no fault of mine.

Even after making the payment my services is been barred.
This was the automatic message received from Airtel after making the payment on 20th March 2018.
"Bill payment of Rs 124.0 for your airtel mobile [protected] has been processed successfully. Txn ID: 681468. The amount will be credited to your mobile account within 48 hrs. Now pay through myairtel app and get discount coupons every time. To download the app, click airtel.in/myairtel"

Sir,

I was not using internet in this airtel prepaid no. [protected]. I had a main balance of around rs. 90 in this no. Today morning, i switched from my old mobile to new mobile. But i find preferred network being used by default from airtel network and balance being deducted from my account. Please inform airtel to refund this amount at the earliest.

Regards,
Shankar
[protected]

I am an user of airtel network for last 10 years. My number is [protected]. Originally it was postpaid but i got port in prepaid for last 02 years. Presently i am residing in gali no. 4, chalera, noida up. For last one month i am am facing acute problem with network for voice call as well as in data. I called the airtel executive on 12118 for lodging complaint but he replied that we don't have information about prepaid. Hence he given a number [protected]. I have tried several times this number but call could not matured.
Company is not providing the proper complaint site or contact number. Itr means there is a problem with company's network.
It is therefore requested to ask the company's officials to resolve the issue immediately.
Company may also be directed not to make public fool by giving base less advertisements.

Dear sir,

I was used airtel dish tv from last two years unlimited plan for year with paying huge amount to you. Mainly this amount pay to you for all channels and your company simply massage me (Due to price hike by star network thier channels withdrawl from your pack).
Sir, how you withdraw these channel from our pack, we already paid you for one year and how you people decided that these channels are withdrawn at this important period of ipl.
Due to this we are very disappointed and want to change dish connection this is very horrable you people advance take money from public and change of pack as per your convinience.

This is worst service i was seen ever.

I have been in airtel network for last 6 years but now i think it is the time to say good bye to airtel.
I have to dial a number multiple times to connect to a particular number. It says that "all lines are currently busy, try again later" and sometimes call automatically gets ended without any sound, called customercare as well, the only solution they will have is switch off and switch on the device and i know its never gonna work coz i have tried everything. It really irritates a lot when you are really in hurry, and make a urgent call but your call could not get connected.
I need to carry a extra back up basic phone with idea or vodafone sim in it.
Waiting for response...

[protected]
Narayan sharma
Airtel ap&telangana

I am having problem in porting my number [protected] from tata docomo to airtel. On 05 mar 18 i went to airtel relationship office, jorhat and submitted my port pin number and all the documents they said me to submit and also given rs. 100 for that as they asked me to pay. On 08 mar 18 i got a message from airtel customer services stating that my porting request is validated and the number will be ported into airtel by 20 mar 18. Now this is 23 mar 18 and my number not yet been ported into airtel. I made phone call to airtel office two or three times and once they pick my call and now they not picking my call and whenever i am visited to airtel office they told me they submitted and forwarded my document further. But still my number not been ported into airtel.

I am not receiving incoming calls since 20th march 2018, my mobile no. Is [protected]. On 21st march i made the complaint with airtel store pallavaram chennai and he confirmed it will be resolve within 48 hours as of now these problem was not sort out, the same problem i faced in the month of january 1, 2018 and january 14, 2018 than i changed my sim as per airtel customer care request, again i am facing same issue.

Dear sir,

My number is [protected]. For the past few days i am experiencing that i have been charged for unwanted 155223 services. I have never subscribed any of the services. Whenever i stop any service, another services automatically gets activated. I feel like cheated. Please stop all this. I have been stopping this by calling on 155223 but no use as it is activation again and again. And charges have beed debiting by the airtel. I thought airtel is a cheater company who stealing my money by the way of fraud services activation directly without any prior approval. Also i am fed-up with this continues practice by the airtel. Looking forward to resolve otherwise i will take up it in court

I will recharge my airtel number and payment will cut in my bank account but balance couldn't creditd in my airtel number please solve my problem.
And company will send me a message for a recharge done nd i will two times recgarge in last two days i will call in comapny on 198 but he doesn't support properly then i will decide for a complaint.....

Sir please solve my problem
I was ported my aircel mobile number to airtel number on 19 march 2018 and on 22 i get a network of airtel only for 2 minutes and after that i am trying to get network again but it failed... I also talked to the customer care... They said it is perfectly normal network.
I also changed my cell phone to check network again and again. But it can't get it...
Sir please solve my problem...
Its a network problem... Big issue

I had 2 phones on airtel secure, 1st one is samsung s8+, accidentally my phone got slipped out my had and back side glass of my phone is broken. I have raised the case with airtel for the claim, point is that i have been paying airtel secure for almost 1.5 years even from my previous phone. S8+ from last june, after raising the calim i need to wait for 15 days i have been following them like anything, they respond back saying case has been escalated and they will get back soon. Oneassist and airtel are no were together, they are 2 different entity.
Finally they came back saying with one-liner "careless handling" and my case is closed. I have been with airtel for almost 12 years, now i have decided to come out fully.

I had some sort of trust on airtel, but they broke it. Second phone story will follow in another complaint.

Bhai ye tum airtel vale problem's kab solve karoge pahele to sapne dikhate ho 4g ke fir port karvake tumari company me aate h to 2g dete ho 4g speed to mene aaj tak tumari company me use nhi kiya tumare se to jio hi better h tumari 121 no pr call krte h to koi response bhi nhi deta h agar muje 1 hour me response nhi mila to tumari company ko me pani me daal dunga call me [protected]

I replaced my simcard on 9th march 2018, and after replacement they deactivated my sms incoming and outgoing. They said it would be activate in 48 hours. But it is not 14th day and i am still struggling with this sms and it is still deactivated. I called almost more than 4 times in airtel customer support to resolve the issue and each time they assured me to resolve it in 48 hours. But no action taken. I talked with their senior executive three times and they didn't even given me correct complaint/service request number. Each time i am time trying to reach nodal officer, the given complaint number it says wrong. And i am not able to take my issue to nodal officer. I am not able to do any banking transaction because i am not receiving any massage on my mobile. It caused me to loose good amount of money and time. Don't know what to do.

Sir

I am a customer of airtel digital tv when i have purchased the representative told me the benefits of it but when i recharged ist time 1 day late they have deducted 30 rs charges as penalty when i asked to customer care no. They said you recharged your plan late so this penalty have been charged but i said i am not aware of this and you should give us 3 or 4 days grace period they refused and said next time we will see. After that when i recharged my plan on same date on which date my plan is due i. E. 23 march they again deduct 15rs said that this is suspension charge after talking and argued so much they said you are on fault and i was seeing the message on tv that due date is 23 march. Digital id is [protected]. Other service provider are giving good services than airtel and no any suspension charges and deduction are charged by them. Please resolve my problem otherwise go to consumer care and switch to other service provider. My registered no. Is [protected]

Harish

Sir,

I am g. Suresh, assistant professor, vikas college of engineering & technology, vijayawada. Sir, i had prepaid sim with number +91-[protected]. The sim was registered with my relative name. During the aadhar linking process i wanted to change the mobile number to my name. The airtel store people at vijayawada, told me convert the sim to post paid later you can again convert the sim to prepaid. There the problem started.

They have confirmed 499rs/- plan @ airtel store, ilapuram extension center, vijayawada. I thought that i have chance to convert the mobile number to prepaid after i paid the 1st month bill. Later the store people told me to pay upto 3 months to change to prepaid.

I have paid the postpaid charges in january-2018, febuary-2018, march-2018. After 3 successful payments, i called the store person where have taken the postpaid sim. The store person said in phone the network is slow here, you go to benz circle airtel head office, they will convert to prepaid with a thumb impression without any documents.

I went to benz circle, vijayawada, airtel showroom, they told that they require aadhar & photo. I said that i will bring those now please do the process. They told me to stay in postpaid upto 6months it is company rule. I asked them what is the other option. They told me use number portability system & change to other network.

Next day i met reliance jio, network people. They tried the process of number portability. But it was not successful. They suggested me to go to the airtel store only. I went there & they successfully done the processes & told that there will be a call from customer service centre regarding change of network.

The next day my wife received a call from [protected], introduced herseif as ms. Himaja, from airtel customer service centre. My wife explained her the entire problem. The customer care person told to my wife, she will put a mail immediately to patamata, airtel showroom & please go to patamata, airtel showroom, vijayawada to convert into prepaid.

On the same day evening while returning back from college, i went to that store and asked them to convert the sim to prepaid. They also told me to stay upto 6months as per company rule. I told them about the call from customer service centre. At last they gave me the prepaid form & charged approximately 575rs/- for 3 moths unlimited plan which is company rule agian who are converting from postpaid to prepaid.

2 days later today i received a message that document verification is failed.

This process took place from 14.03.2018 to 23.03.2018 (Today). I am suffering a lot with this process.

Please do justice for me. Help me early to convert my sim from postpaid to prepaid, because again postpaid bill will come in 10 days on 09.04.2018. I am feared of those postpaid bills. Lot of headache also.