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Airtel Complaints & Reviews

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Updated: Jan 15, 2026

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I was using a airtel post paid number from long time registered in bangalore. Recently when i visited my native (Assam), my mobile phone was lost and i have asked customer care to block my sim. As i will be staying in native for couple of months on health ground, my sister collected the sim from one of the airtel store in bangalore and in the store they told her like the sim needs to be activated in assam. When i visited an airtel store in assam (North lakhimpur), they told me like they can't activate the sim. Then again my husband visited another airtel store in bangalore and explained the whole scenario to them, they told they also can't activate the sim. And, they asked us to send a mail to customer care. I have sent couple of mails explaining my situation to them but those guys initially told me they will activate. But later replied again saying they can't activate. These guys kept on dragging me from one place to another without any proper solution. They don't understand customer's issue and don't understand that so many customer things are linked to the number

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Sir

I am yash maheshwari of jaipur. My phone number is [protected] and i have taken the ₹448/- plan on it.
However sometimes my internet works very slowly or not at all. This leads to a wastage of half the data i pay for. My friends with airtel dont face this problem.
I have so much trouble that i am considering to port to jio (Which works good here).

Please sort my issue. Waiting for your reply.

Yash maheshwari.

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Address: Bangalore, Karnataka, 560038

Hi i recharge my prepaid account of 349/- by netbanking it showed transaction failed by after few minutes i recharge through paytm was successful. But after few hours i see my money deduct from my card also where it says recharge successful. My money is deducted from card. I need my money back. Please do something for one recharge y will i pay twice.

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Address: Bangalore, Karnataka, 560032

This contact number [protected] has been constantly calling and using abusive words i am unaware of this person, my parents did talk on call but he started abusing them as well and talking words about rape etc. Even my husband tried to talk to him but, its not working. He has been using bad words on me and my family and threatening my parents about sexually abusing me.

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Address: 829107

Dear sir
I am customer of airtel dth. My dth customer id is [protected]. My registerd mobile number was [protected] which is not available with me. So, you are requested to edit my mobile no as [protected] at the earliest. So that i can change my port folio as i feel.

Thanks & regards

Hari om sharan
[protected]@yahoo.co.in
Hari. [protected]@gmail.com

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Address: 560076

I had took airtel digital tv connection november 2017. Technician came from airtel and gave the connection to already existing dish which belonged to another customer and left our dish with us. We were not available during installation (My mother was available). Now the other customer had moved out from house. There is no dish for our connection.
Tried calling customer care i had raised complaint around mid of jan 2018, until this date there is no resolution given. One of the worst customer care service ever. They even lie saying that we didn’t receive call.

Customer id - [protected]

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Feb 18, 2018

Updated by [email protected] Maybe My complaints may have reached a century. I had almost called around 50 to 60 times. The resolution is very simple - send a technician and install the dish. Is there any difficulty it done. I don’t know why is it difficult for Airtel to do.

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Address: 395003

I saw a advertisemnet of airtel sms work and i send a message to the number for applying a job and the very next day they called me and told me the procedure they said of i make a payment on same day i will have to start work from next day so i thought of paying the ammount asked 1850 rupees through uti they asked for some documents i sent it through whatsapp they said my registration is done the senior guy will call and senior guy called me asking for 6500 rupees for some kinda insurance i am not in condition to pay so much money please ask these people to return my money i actually borrowed the money from my friend my name is shabeena and my registration number is 111234 my contact number is [protected] the guy i was contacting number is [protected] please atleast help me get my money back

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Address: 560016

Hello team,

I have been using airtel services for more than a decade now and want to continue this relationship

However my experience now with dth customer care is forcing me to request for connection surrender, below are my complaint numbers, on 11th i was having trouble in viewing few channels hence i called customer care from my registered mobile number [protected] (Husband name registered ankit saxena)

Cs executive did run some backend config post which none of the channel were visible, on my various follow up on many days one engineer came and he was asking me the issue and just told i m unable to find the issue after 2hrs of investigation, and it seems suddenly my connector, cable, setup box, dish everything gone wrong, i wonder how it was working before i called the customer care post thisday i keep calling customer care and only false info is being share which is shameful for a provider like airtel

From two days they are giving me fake committment sla and fone number over call with cs which are wrong, you can cross check todays number shared for engineer called prabhu [protected]

I am looking your support for strong action against fake information provided and immediate resolution

Complaint number 70917226 on 11th[protected]th 70964271

If no resolution is provided i would be forced to take this to consumer forum

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Address: New Delhi, Delhi, 110087

Airtel has the worst network.in my home my phone always shows no service. Most of the time my number is not reachable. I have to use whatsapp calling, its much better than airtel.
Now these days while calling my number it most of the time shows user busy even while i m not using my phone. The problem is not only with my number.in my family we have 7airtel connections, all are facing network issues. We have airtel connectios for more than 10years, i think we have to switch to other network. I have complained to customer care many times, but the issue has not been resolved

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Address: Pune, Maharashtra, 411006

Website: [email protected]

I have ported my 2 numbers to airtel since then i m not getting network coverage in vishrantwadi pune. They have pla to upgrade towers here. I have asked them to send technician on feb 14th so far no action taken from them. I'm unable to use internet as it's not working due to network issue. I agree network issues will be there in few areas but my question is why they are not sending technician to home address for connecting booster or repeater. They are saying we need to use their service atleast for 3 mon. Im ready to use lifelong if there is no network issue. My only expectation from them is to arrange technician to connect booster or repeater

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Feb 22, 2018

Updated by Shahina Syed Engineer visited on 17th Feb. And updated airtel regarding the network coverage issue. They promised to solve the issue by connecting router, repeater or booster. But no response.we took 499 rs plan and no use of this as we are not getting network coverage and not able to access net and facing issue with calls I think we have to bear this harrasment from airtel for 3 months. The main issue is they are not solving issue and asking us to wait till they upgrade towers here. We are disappointed that we ported our numbers to airtel.

Mar 05, 2018

Updated by Shahina Syed This company should be rated as best company for its worst services. The only thing they do is just send these type of mails as it involves no cost.
Dear Syed Shahina,

This is in reference to your email regarding network coverage issues on your airtel mobile number xxxxxxxx and xxxxxxxx.

We completely comprehend your viewpoint and sincerely apologize for any difficulty caused in this regards.

As per our conversation dated 05/03/2018 on xxxxxxxx, I would like to inform that your concern registered vide reference number SR83441646 has been attended by our network engineers.

Further, this is to apprise you that we are in process of enhancing our network at the problematic location. Since, this also involves certain business approvals, clearance from local authorities and some external factors, it is un-certain to decide and provide any specific time frame.

Therefore, this is the best possible coverage that can be provided presently. We hope you understand and would extend your kind co-operation in this regard.

I apologize for the inconvenience caused. Your feedback would enable us to enhance our services and service experience.

Our effort has always been to provide enhanced customer experience.

In future, you can view/change plan your bill plan online with My Airtel App. To download the app, click www.Airtel.in/5/nv.

Thanks for reaching out to us.

Delighted to assist you.

For further queries, please do email.

Mar 05, 2018

Updated by Shahina Syed The above reply we got when we requested to install booster or repeater. This company will never grow and should learn something from its competitors.

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Address: 600010

We have been using the above mentioned airtel number for more than 15 years and this number is disconnected because of no usage (First time in 15 years).
After we come to know about it, we have been in touch with airtel through the email, no action has been taken and no options provided to me to get the number back.
I am in a short assignment period working in united states and no provision given to contact airtel except through email and their only response to go and contact airtel store which is not possible for me as i am out of the country now.
While this outstanding complaint is on with them, now it looks to be like this number is given to somebody else and all my personal financial transactions are going to that number which provides further issues as all my information is now shared to the third party.

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I tried recharging an Airtel number - [protected] with Rs. 199 on 13th January 2018, but failed, I was wrongly charged and did not received refund yet. I also tried recharging another Airtel number - [protected] with Rs. 199 on 22nd of January 2018, failed, yet was charged, did not received any refund till date. kindly do something about it.

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My number is [protected], i am in singapore and on international roaming, i had activated internationa roaming 2498 plan on my number. I had tried doing it on 20th jan and i received the information that the transaction failed, therefore i did it again on 21th jan. On recieving my credit card statement i realized that both transaction was through. I request you to transfer on of my services to the next month

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Hi,

I have complained many times that no network in munnekolala area 560037 in bangalore. They said would resolve but no response from them.
Recently also i complained the guy told go for port and we cant do anything that they agreed no network in homes in your area.
As i am using airtel more than 10 years.
Sometimes rudely they speak.
Very bad network airtel now a days they dont even respond

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Address: Pudukkottai, Tamil Nadu, 622201

I have received special offer of about 199 and 399 rupees.. I already have 409 rupees as my balance amount in my mobile. But i cant recharge those offer from my main account.. It is fully cheating.. Now a days no one is use their main account balance for voice call, sms, etc. Only use it from special monthly unlimited call sms packs.. So all my 409 rupees will going to useless.. Thats the technique of airtel to cheat their own customer...

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Address: 560083

Website: airtel

Post sim swap, my new airtel 4g sim was active for few minutes but it soon became inactive and my phone is showing server error. Check your network and try again. All i see in my phone is emergency calls only. It has been 6 days and no help recieved from airtel customer care team. All they say is reboot my phone. They are not even serious about customer's issues. I have tried reaching them on 121/ airtel enterprise mail chains. All they say is wait for 24hrs it will be resolved. I am unable to make or recieve calls. Unable to do any bank transactions. I feel like porting to jio instead of this ineffective airtel.

+2 photos

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Address: Porbandar, Gujarat, 360575

Airtel has deducted charges so many times. Recently they deducted whatsmob service activate charge which i don't even know. Called up customer care they said user must have click on pop up and immedietly reversed the charges. Airtel is totally fraud company. They don't have ethics. If they don't know about the service how can they reverse the amount within seconds. It happened with me 4-5 times. They have looted us all these years. Now, jio has teaching them lesson.

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Your network & net service is not good in our aria, its too worst. Already we made complaints many times but no use. Your 4g is only nominal but not in practical. Shame on you, when you say "india's largest network" pls take this complaint seriously, otherwise will go to port.
A dress:
Huduco colony koppal road
Mundargi - 582118
Taluka:mundargi
Dist: gadag
Karnataka.

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Feb 17, 2018

Updated by IRANAGOUDA PATIL Your network & net service is not good in our aria, its too worst.already we made complaints many times but no use. Your 4G is only nominal but not in practical.Shame on you, when you say "India's largest network " pls take this complaint seriously, otherwise will go to PORT.

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Address: Ajmer, Rajasthan

I have been using airtel 4g/3g plan which gives 1gb/day. After sometime i start noticing they show that my 1 gb is over but althoung i have only used 800. It happens daily now.
I am just fed up by their cheating.
I have attached 2 photos
One is of my airtel app and second is of my mobiles default data usage.
Please airtel dont cheat your users.

+2 photos

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Dear sir / madam

This to inform you that with reference to customer id [protected], i have recharged with infinity pack for rs.5801 for period of 1 year ie. On 17/02/2018. When i requested details over phone they say that validity will be till oct 2018 which is not correct which should be till next feb 2019. I have also received message saying that long duration pack could not be updated. Please kindly update to long duration pack or i think this will be our last recharge on this service provider as we have also faced many problem in past which not at all promising and services from airtel have been worst for us. We have been customer of airtel digital tv for past 7 years please take action or you may be loosing most of your customers. Please kindly update details and also provide details of validity. Please do it asap and revert back.

Thanking you

Shubham naik

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