Airtel Complaints & Reviews

Address: 756085

Since last 4 years i am using an airtel number and this number is in continuous use. On 6th feb 2018 morning they terminated the connection to my number.
I communicated with airtel customer care from my friend's number and following are the responses from the different persons
1. Because of no use this have been disconnected
2. This number is not visible to us
3. You may have not submitted the document
4. Don't waste your valuable time, nothing can be done
5. Even one person told that he can see that i have recharged 448 on 25th of
Jan 2018 but i have not used my number
Here i am not sure how information associated with single number varies person to person in customer care.

Secondly i visited one airtel store. They told me as i have used the special recharge balance (448) to call and i should have used my main balance in betweeen so its disconnected. But they don't know how can i use my main balance if everything (Call/internet/sms) will cost from 448 recharge.
And they have given a sim to activate it with existing number from their main airtel store after getting a call in few hours. But for 3 to 4 days i did not received any call even i visited the store again and no help.

So i visited the airtel main store and they repeated the same thing that i have used only the special recharge 448 and i should have kept 50 to 60 rupees in main balance always, i don't know why?.

So they told me if you want this number in your name again following are the conditions

1. This can only be availed in postpaid connection
2. Onetime payment of 300 rupees

As this is the number connected with my different official and personal accounts. I am forced to get it in postpaid though it was in prepaid and wanted to be in prepaid.

I think its a cheating as
1. From 25th jan to 06th feb 2018 they have taken 448 rupees.
2. Without any information disconnected my number
3. Have not left any other option but forced me to be in postpaid if want the number even if its costlier based on my usage.

Please help on this.

Airtel customer support has been notified about the posted complaint.

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Its more than a month that airtel is holding my money and connection is also not provided mentioning technical issues.
I spoke to dozen of representatives and their managers but till date no date provided for returning the money collected.
When airtel knew in advance that they cant provide new connection why are they collecting bigger amount (In thousands) and avoid customer reaching them... Is airtel running their business with such cheap tricks?

Now that i waited enough, planning to file a consumer complaint asap.

Airtel customer support has been notified about the posted complaint.

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1) recharged rs. 600.00 on 29.01.18 vide transaction order no.[protected] and[protected]Rs.300.00 +rs. 300.00), through a airtel dealer and a/c balance was shown via sms as rs.583.80 against my id no. [protected].
2) but now recharge amount shown in the account rs. 300.00 only. On inquiry in the customer care it is told rs. 300.00 has been refunded to the dealer, which was not informed to me at all.
3) i have paid the amount to the dealer after getting the sms from airtel, why the rs. 300.00 has been refunded without informing me and this is the duty of airtel to credit my money in my account immediately and action should be taken against their dealer.

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Address: Surat, Gujarat, 394601

Dear sir
I was airtel postpaid customer from last 2 year now i am switch my number to airtel to airtel prepaid
I submitted all my valid documents and on 9th february 3 o’clock my postpaid number was deactivated so i inserted prepaid number card was inactive so i called to customer care they told me it’s take 24 hour time
On 9th feb they told file fir me 24 hours
After 24 hour card was not active every day i call customer care they ask me same time now today on 12th feb at time of 9:00 o’clock pm they ask me again 24 hours now what can i do
Give me suggestions or can i file fir for heresment
Give me suggestions

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Address: 560099

Website: www.airtel.in/digital-tv/dth-contact-us/customer-care

Hi team,

I have got new connection yesterday 11 feb 2018 and i been told i will get all hd and sd channels for free for first month. And the installation team told digital service will get activate after 2 hours.

I don't see all the hd channels, from yesterday night i am calling to customer-care for getting this resolved each person saying it will get fixed by 4 hours max,

But still nothing happen, today i am getting new answer saying my i will not get all hd.

Please stop cheating like this to customer...

I want all hd and sd to be enable without any further delay, else take the digital unit back and refund my money...

Customer id:[protected]

Airtel customer support has been notified about the posted complaint.

Feb 05, 2018

Ameeta Ralli's response Hope action will be taken at the earliest

Feb 13, 2018

Updated by Suriyas_25 From: சூரியா ரா
Date: Tue, Feb 13, 2018 at 12:17 PM
Subject: Re: Complain no :70950305
To: [protected]@airtel.com, [protected]@in.airtel.com
Cc: SURIYA R

Hello Team,

I still not see all HD and SD channel is active on my new connection .

Kindly do it ASAP, if this can't be done kinly arrange the team to take the unit back,

Request you to stop cheating the customer showing fake add for new connection ... showing one and giving one...

Thanks
Suriya
[protected]

On Mon, Feb 12, 2018 at 6:45 PM, சூரியா ரா wrote:

can I have update on this issue.

does this complain are reaching to higher mgmt

thanks
Suriya

On Mon, Feb 12, 2018 at 2:52 PM, சூரியா ரா wrote:

Hi Team,

I have got new connection yesterday 11 feb 2018 and I been told I will get all HD and SD channels for free for first month . and the installation team told digital service will get activate after 2 hours.

I don't see all the HD channels, from yesterday night I am calling to customer-care for getting this resolved each person saying it will get fixed by 4 hours max,

but still nothing happen, today I am getting new answer saying my I will not get all HD.

Please stop cheating like this to customer...

I want all HD and SD to be enable without any further delay, else take the digital unit back and refund my money ...

customer ID:[protected]

--
With Best Regards
Suriya
[protected]

--
With Best Regards
Suriya

--
With Best Regards
Suriya

--
With Best Regards
Suriya

Feb 13, 2018

Updated by Suriyas_25 no action taken to address my reported issue so far...

Feb 14, 2018

Updated by Suriyas_25 Kindly escalate to higher mgmt on this issue,

Airtel executive say one plan on phone, and airtel backed team activate some other plan which is totally different what was confirmed before booking the new connection

Team it's 4 day's now my reported issue not fixed, you said with in 24 my problem will be fixed now it's more then 48 hours.

Kindly correct the issue asap...

From: சூரியா ரா
Date: wed, feb 14, 2018 at 11:52 am
Subject: re: [|bal|ref59090496|] complain no :70950305
To: [protected]@airtel.com

Hi amit and team,

I am not asking for any new package
What was told to me i should get that service

And stop saying stupid reasons, making money from customer by cheating

I was very much clear, amit about the channel on hd, all issue you will fix

Kindly fix this

If you guys can't do kindly take the unit back, i can't take services like this.

Request you guys stop looting customer like this showing one plan and giving one.

Thanks
Suriya
[protected]

On feb 14, 2018 11:18 am, wrote:

Dear suriya,

Warm greetings from airtel!

This is with reference to your email regarding package change for your airtel digitaltv account [protected].

We would like to inform you that as per our telephonic conversation on mobile number [protected] on dated; 14-feb-18, information has been given to you regarding channels.

Also, we have an array of channel packages/offers to suit your needs. Kindly revert us with new package name to change your package.

Moreover, following are the links go for it:

http://www.airtel.in/monthlypacks/
http://www.airtel.in/digital-tv/dth-packages/long-duration-packs

Please note that your email reference no. Is [protected] for any further correspondence.
Assuring you of the best experience ¿ always!

Best regards,
Ekta
Customer services
Bharti airtel limited

— original message —
From: [protected]@gmail.com
To: [protected]@airtel.com;[protected]@airtel.com
Cc: [protected]@gmail.com
Sent: 13/02/2018 12:18:09 pm
Subject: re: complain no :70950305

Hello team,

I still not see all hd and sd channel is active on my new connection.

Kindly do it asap, if this can''t be done kinly arrange the team to take the unit back,

Request you to stop cheating the customer showing fake add for new connection... Showing one and giving one...

Thanks

Suriya

[protected]

On mon, feb 12, 2018 at 6:45 pm, ¿¿¿¿¿¿ ¿¿ wrote:

Can i have update on this issue.

Does this complain are reaching to higher mgmt

Thanks

Suriya

On mon, feb 12, 2018 at 2:52 pm, ¿¿¿¿¿¿ ¿¿ wrote:

Hi team,

I have got new connection yesterday 11 feb 2018 and i been told i will get all hd and sd channels for free for first month. And the installation team told digital service will get activate after 2 hours.

I don''t see all the hd channels, from yesterday night i am calling to customer-care for getting this resolved each person saying it will get fixed by 4 hours max,

But still nothing happen, today i am getting new answer saying my i will not get all hd.

Please stop cheating like this to customer...

I want all hd and sd to be enable without any further delay, else take the digital unit back and refund my money...

Customer id:hyperlink "tel: (302)%[protected]"[protected]

With best regards

Suriya

[protected]

View replies

H

Heena Salvi

from Abhaneri, Rajasthan

Feb 13, 2018

Airtel has deducted my balance of rs 150/- without any information or services massage.

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