Airtel Complaints & Reviews

From: vincent gerard
Y-23, flat a2,
Thirubhuvanam apts
5th avenue, anna nagar
Chennai 600 040

Tel:[protected] c/o. Mrs. Amala gerard

To: the senior manager
Airtel bangalore.

Sub: request to activate / reassign my mobile no. [protected].

Sir

I had been to canada and the u. S. For about five months. There was no airtel service during this period.

On my return, to my great surprise, i discovered that there is no service.

On checking with airtel office at anna nagar, i was told that it got deactivated and nothing can be done and was advised to check with h. O. At santhome. On 05-02-18 at santhome h. O. I was told that as the deactivation was not reported within 15days i had lost that no. When discussed about the next step, i was told that my no. Would have gone to the bangalore marketing office.

I now request your good selves to assign my no. [protected] to me please.

Reasons to assign [protected]:
1) it is needless to say the immense inconvenience it is creating to me and to my contact persons.
2) all my financial institutions and government departments have this no.
3) i did not receive any notifications from airtel saying that my no. Is deactivated. Had i known it i would have taken the necessary action.
4) i have been your faithful customer for a long period of time. You can check the opening date and the amount of money i had spent as an individual.
5) despite attractive offers from reliance jio free offers... Etc i never switched to other vendors. I had been a faithful customer to you.
6) how can you be so blunt and so rude saying, i did not report the deactivation when i had no chance of knowing it.
7) considering the fact that i was abroad (From 20-8-17 to[protected] and i was not aware of the deactivation and i that i received no notifications from airtel... I request you to be kind enough to assign my no.[protected].

Thanking you

Vincent gerard

We are facing so much regarding the network in victoria plaza, 385, garia main road, kolkata-700084 from month of november2017 but no one is resolving this issue. We have so much loss due to this network problem. We are so many shopkeeper here. We are not getting the proper network. Please resolve this issue at your earliest. We are looking for your early response

It is to bring to your notice the strong displeasure at the service and treatment meted out to the existing and prospective customer. Let me share brief facts with you.

I am existing airtel customer and contacted airtel broadband and fixed line section at 121 to understand about the broadband plans. I decided to go for airtel broadband plan with six month advance rental and was told by airtel’s representative (Mr. Sarit gupta in lajpat nagar-iv, new delhi) that the connection will be installed by 14th feb2018 if you make the payment by 6 pm on 13th feb 2018. I made the payment and submitted the required document to him. Now today, i came to know that instruments are out of stock from last three days and it will take another week to get the instrument for making the complete installation. The dsl/internet is activated at my premise today but the fixed line instrument is yet to be connected and i am at airtel’s mercy to provide me the instrument at their own convenience since i am already locked in for six month by making advance payment. My fixed line plan is activated but instrument is not installed. This means i am being charged for the service by the airtel but was not provided with the instrument to use the service. If you already know that instruments are out of stock then why are you deceiving customers into making payment by promising that your connection will be installed in a day. I take strong objection to this and reserve my right to knock the doors of consumer court regarding this event.
Caf number is[protected]This is the number given to me regarding my airtel broadband connection).

I contacted airtel for new broadband connection on 11 feb 2018, their field agent contacted me on 12 feb 2018 and told me that only 999/- plan is available in my area and after taking my documents he shared a link for advance payment and assured me that after payment within one day i will get the connection. On 12th feb 2018 i made the advance rental payment of 3537/- and shared the payment confirmation with the field agent. However after getting the payment confirmation the field agent stopped taking my calls and then on contacting airtel customer care i was told that it is not feasible to provide connection in my area. Now i am waiting for the refunds which as per airtel team will take at least another one month.
Seriously disappointed by airtel customer service.

Hi airtel team,

We have connection - circuit id - 9078919, for our company. We sent a request on 9th of feb for shifting the lease line in the same building same floor just to a different room. But we never received any response. Mr. Prasad the account manager never picked up the call till 14th. On 14th of feb he told he needs 4-5 weeks to shift the line. This is not professional, we were never informed about this while taking...

When we linked our airtel mobile no with aadhar without intimating us our gas subsidy is going to airtelbank. From 11 months our gas subsidy amount is not transferring to my karur vyasa bankaccount. Kindly see this and please transfer our gas subsidy to said bank account. Sir we are suffering by this. Without our intimation how any bank can take our money. If you do not take action we will cut our airtelsim and deactivate it. Please transfer our money to that bank...

I am using airtel postpaid. Iam not getting proper network, many of the tym ppl tel that my mobile is not rechable and call gets disconnected in middle. And 499 plan comes with 40 gb data but m getting 20 gb that too very slow. They are charging me miss call alert charge but till nw i din get evn single msg. I have complained this many times but no solution. And cant port also bcoz 90 days waiting period really this is very worst experience. Never thought airtel has come to this footpath level.

Kindly note that we have called Mr. Rajkumar (Airtel executive, Contact No - [protected]) .

Then, through his link some executive from Airtel visited our office and all the procedure for the payment in cash was done.

We have received an Airtel form with a promise that the new broadband connection will be initiated within next 24 hours.

But it has been more than 12 days and we have no response from Airtel yet. No one is answering our call neither anyone has any status update about the same.

I am sending you the Airtel form copy provided to us. Please find the attachment.

Kindly look into the matter urgently.

It's a shame that Airtel cannot keep their promises and if we didn't receive any urgent action in this matter then it's better to remove our other Airtel office connections as well.

Every time a executive from Airtel drop a mail on my mail ID and then call with a promise that it will be done but still nothing happened.

Everyday they make same promise and then prove that all their promises are fake.

I have a post paid mobile connection with airtel with number [protected]. I went to one of the airtel outlets (Vel layambalam, trivandrum) as i had been informed to link this with my aadhar number. When the examined my fingerprint there was no print available. I am 87 years old and the fingerprints have disappeared. I was told to upgrade my aadhar. I did the same & went to the airtel outlet and the same was the result. During upgradation the akshaya centre took the retina reading but the airtel cetre had no equipment to read and verify it.
The airtel people said that in this instance they are helpless and after end of march they will be forced to cut off my mobile. Please inform as to what i can do to prevent disconnection of my mobile due to reasons beyond my control
P g s nayar

I have 2 Airtel numbers with Airtel money registered. My [protected] number is active and [protected] is inactive which is connected with bank accounts. With first numer I am not able to generate UPI, while the other is inactive. Kindly deactivate or delete my Airtel money/payment bank account linked with [protected].

Activated rs.399/84 days prepaid plan on 11.02.2018.
After activation too many sms received, as i was busy couldn't read them properly, that too for various vas. On 12/02 my main account balance reached rs. 0.42 from rs.170 (Approx), then yesterday i recharged main account by rs.100/- and immediately several sms received towards vas, and my main balance again went to rs 0.42, further i didn't do recharge.
I tried customer care, as usual lengthy pre-recorded voice message, at the end i couldn't able reach anybody in customer care. I sent mail to them, awaiting for reply. Then i checked sms and found out all the 23 vas were activated without my knowledge, each vas having different plan & different amount (One week, four days, one month plan like that). How this airtel can deduct money from my main account towards activation of vas with my consent. This is absolute breach of trust & and creating suspicion about the manner in which the airtel taking money from customer. To counter jio airtel offering several plans, but in other innovative method they are taking money from the customer.
To all my friends, plz stop all the vas from airtel app immediatly, otherwise main account balance will keep on reducing. Jio is much much better than airtel, giving the service whatever they promisted.

Hello

I have ported out my number [protected] from vodafone to airtel and the final message of porting came on 9th february, from then till today my sim is in emergency call mode and that was my official number. I am facing extreme trouble. I didn't expected this kind of service even before starting to avail it. I am highly disappointed with this.

Regards
Deep shekhar mandal
[protected]

I have been using airtel 4g internet from 7 days. I paid money for 4g net and didn't get 4g speed even i am not getting 2g speed. Even some time internet don't run. I made phone call to airtel customer care for 4 time but they don't listen my problem. Its very annoying. I didn't get any solution from them. Iwant my money refund or 4g speed internet. My phone no. Is [protected]

Hi,
My number[protected]. This is datacard and when i try to reset mpin, i don't get sms on secondary number. The support provided by your team is #. Asked me t ocall 400 or [protected], but there is no option to reset mpin. My alternate number is non airtel. I have some money, either that should be adjusted to my bill or mpin should be reset. I can't do anything because of your pathetic support. To transfer money to airtel bank does not require any mpin but for other action it asks for mpin. Are you trying to cheat customer?

Regards,
Subhasha h. L

Sir,
I had travelled to dubai on 28.1.2018 and backed to india on 01.02.2018.

I want to mention here that i had not requested for international roaming. But airtel had deducted rs.99/- from my balance charging "international roaming".

I had contacted local outlet of airtel at pratap nagar, jaipur on 12.2.2018 but their reply was not at all logical. They said "if you visit abroad, you will have to pay"international roaming"no matter you have not requested for international roaming. You have to pay"international roaming".

After some time i contacted 121 of airtel and i got the same reply.

I request your good office to please look into the matter and refund me rs.99/- deducted towards"international roaming" may please be refunded to me at earliest.

Yours faithfully,

Sujit kumar ghosal

I got a message from airtel on 13th feb 2018 12:52pm mentioning that namkeen pack services has been activated on my phone for 1 week and they would be adding rs 35 in my bill for a week and this would be automatically renewed every week. On calling airtel, to know what the service is all about becuase i never raised this activation request, they are saying that they dont have information about it as it is 3rd party service. But i got the message immediately that they deactivated it. I really dont understand that how come airtel does not information about the service they can activate or deactivate. They say that i would have clicked on an advertisment or something and the service got activated but airtel has no information.

My concerns are
1. What is that service all about
2. How did the value added service got activated without my consent

सर् एयरटेल से मुझे रोज रोज नए कनेक्शन के लिए काल किये जा रहे है कृपया आप इसमे कार्यवाही करिये [protected]
एयरटेल कंपनी से रोज रोज नए कनेक्शन के लिए काल किये जा रहे है मना करने के बाद भी ९०२८८४९४१७ पर कॉल आ रहे है जो की मेरा न. मेरा न. DND में रजिस्टर्ड फिर कैसे मुझे कॉल आ रहे कृपया आप इसमे कार्यवाही करिये +[protected]

आज दिनांक ०५-०.३-२०१८ को मुझे एयरटेल के ०७२१९७५५०२५ न. काल आया एयरटेल का न्यू कनेक्शन के लिए

Bill payment on airtel website does not allow paise.

The reason online payment and transactions are made is to transact in paise and decimals. However airtel website has been build in a very clever way to cheat customers. Bills are generated involving paise and when customer tries to input same in the amount due the bill amount gets rounded off to a higher denomination. My bill dated dec 2017 is for amount rs 709.60 but while trying to make payment in their website the due amount taken is rs 710/-. An excess of 40 paise is cleverly moved to airtel.

As a customer i do not want to pay anything excess and wait for a month so that same can be adjusted in my future bills.

This is a huge malpractice as they have a large client base. The entire process is at the moment involving in few paise but if i look at the whole picture you can be handling hundreds of customers like me where you are fraudulently making money by charging extra be it in paise or rupee and in the end while closing off the mobile account you might not even return anything back as the customer might overlook this negligible amount in paise.

I hope this is taken on a stringent note and airtel update their so called "technical glitch" else a legal action needs to be called for.

Dear Nodal,

I have complaints several times for connection errors on my dth connection number provided on subject line. I find connection errors for some sports channels and I have registered complaints for the same but I been wrongly committed by ur call executives also I have not received any complaint number. Please take strong action against those people for misguiding customers. I guess not taking correct action against the complaints received from customer, making false commitments etc is harmful for the image that company has established in market. Please take corrective steps and provide good services to the customers also resolve their complaints in the right spirit.

Thanks and Regards
Vishal

My 3G mobile was recharged on 1 February last for unlimited package of Rs 349.00 with a validity of 28 days.Today after 12 days only, I am not able to phone from my mobile outside and all the time I have to hear an audio message that " your balance is insufficient for an outside call.I was advised to recharge additionally for Rs 10./ for making emergency call outside." And almostfor the whole day I could not make at all any call outside . I tried to contact their executive on "121" but here also the connection disconnected on the ground that there is not the sufficient balance to make an outside call.

The same thing happened in the last recharge period also and after taking loan of Rs 10/ and again recharging for Rs 30./I could talk to the executive and the package recharge of Rs 349/ came into effect. But unfortunately, the remaining balance after readjusting the loan of Rs 10/ had been eaten away this time due to my overlooking in the present recharge period which is still valid till 28.02.2018 .
I would like to raise the point that even though the prepaid recharge is valid, Airtel is audacious enough to stop the phone service and deduct my balance without any right whatsoever.
I request the august body to look into the matter and restrain the service provider from repeating this heinous crime and also to refund the balance deducted for the calls already made despite having a privilege o[censored]nlimited call from my mobile.