Airtel Complaints & Reviews

Hi,

I have been using the airtel connection broadband for approx 4 years now, due to relocation to new place i had requested airtel to disconnect the broadband connection with landline on 22nd december 2017. The request number as 91611560

From the day of the request i received calls on daily basis from customer care requesting me to retain the connection or transfer it to some other person but do not disconnect.in all the calls i clearly stated that i want to disconnect my connection. I do not want to take any hassle and just disconnect my broadband with landline - happy to make any pending payments.

On 4th january' 2018 i received the call stating that i have to make pending bill payment as i have accepted a different offer from airtel and they have closed the disconnection request. This is a total false and wrongdoing from airtel as i do not need the connection and just want to disconnect.

If airtel customer care can provide recording or and evidence that i have requested to retain and accept new offer, i am happy to pay 10 times the bill amount. As an evidence from my end i have the above disconnection request[protected]

I would like to know why customer care of airtel is indulging in such wrong doing where customer has never accepted any offer for retention.

I had a excellent service till i change my plan to family plan adding my another existing number and new number.1st, internet stopped working on my additional existing number, many time complained airtel, no action. Now existing number stopped working, i contacted airtel customer care, suggested to change the sim, after changing i had the same complaint.

Dear sir,

We have been receiving dirty call from a international spam from middle east (Kuwait) number on my sister's mobile number which +91 [protected]. I know that person he was a friend in kuwait accidentally i happened to share my sister's mobile number with him and now he has been take a undue advantage of that and is using slang language with me and my family he very well knows he is calling on a female's phone but still doesn't stops the problem is that the number cannot be changed so we want the calls should not come anymore now.

Kinky provide a solution for the same.

Regards,
Jaspal kaur

I added rs 4600 on dec 31, 2017 and when i tried to make transaction it's saying debit is not allowed.. I'm not able to make any transaction using airtel payment bank and my amount is blocked with them. I tried calling airtel payment bank customer care on number 400 but it's not connecting to customer care executive.

Please do the needful on urgent basis as my money is blocked.

Thanks!
Pravin pradhan
[protected]

Dear team,

Still there is no network, network went out on 4th january at 6.10 pm. As of now no network in my phone 📞. I have faced hell out of problem during my roaming period.

I called to ur customer care 2 times, as they promised network supposed to come within 4 hours. But unfortunately as of now no network. Even after i swapped the sim, new sim doesn’t have the network as of now. Allmost 54 hours passed away.
@i have sent 20 e-mails to airtel team, nodal officer but nobody is responding my email. Still now (6th jan 10.57 pm ist) no action from airtel.

Even after restarted my phone multiple times
Also i reinserted my sim but no luck.
Please find the latest screenshot that no network.

Meanwhile i will be available on ‭+[protected]‬. Do reach out me on this number.

Requesting you to all, do the needful action as i will be traveling tonight upto in roaming area.

I had very bad experience with airtel this time.

I'm using airtel in andrapradesh & telangana circle, mancherial district,
I'm sending sms ' port to 1900' sending daily from 2 months but not received upc code yet. Everytime coming reply from 1901 'due to system busy we can't generate upc code'. And i'm contacting with airtel's customer care executives but they not given a solution to me to get upc code, they saying only you wait for 3days you'l get your upc code, but i'm still waiting from two months and sending porting request daily but not received upc code yet

Sir l have recharge my jio no [protected] from your my airtel app. L recharge for 399 and your my airtel app shows the tarrif plan 84 days validity but i will not get the same i will get 70 days validity. Pls refund my money as soon as possible or provide me benefits according to your my airtel app. Sir i will attach the screenshot of this plan accordingly to your my airtel app. Pls take initiative thanking you

I aliasgar s chechatwala used to hold postpaid connection of airtel but im shifting abroad for my business purpose due to that i had given request to convert my postpaid connection to prepaid. From 5-jan-18 my pospaid connection got deactivate and yet my prepaid sim not activated bcause of that i won'nt be able to communicate to some officers for my visa and other formalities.

I had visited at airtel galary in the morning (6-jan-18) by 10:30 am they told that we have sent mail to higher up for the activation of sim and it will get activate within 24 hrs and then i called your customer care by 13:30 for the update but they told that it will take 24 hrs. Then i called to your airtel galary where i had visited in the morning they told that my sim will activate by monday (8-jan-18).

Im not getting satisfaction answer from any of the customer care people and airtel galary executive and due to deactivation of my sim im losing my business. Airtel is the biggest telecom in india but providing this kind of pathetic service to there customer and also due to that airtel will lost most of his customer.

I paid rs.1000 (8th nov 2016, caf no. Rai[protected] for airtel broadband service online when airtel excutive came to my home with all plans details. He said they will give me the connection in one week.

But after a few months (After their asking more time again and again), one day i got a call from aitel regarding my request. They said "sorry, this service is not available in your area due to some technical difficulties". I said ok, then make refund of my advance payment. They said "it will be done asap"

After calling airtell office and asking about the refund many times during a few months one day they said refund has already been processed on a teliphonic conversation. I checked my bank account, there was no such money deposit in my account. I told them the same. They asked me to visit airtel store, sk i did.

An excutive at aitel store told me the same that refund has already been processed. I told them that i haven't recived the money. So the excutive asked my contact details and said they will contact me but they didn't.

After a few weeks i managed time to go there again and they asked me to come back with bank statement, i did. They told me to come back with a blank check. I gave them without wasting an hour. And it was a blank check but with no printed name. I told them i dont have that and my bank dosent provide that. They said ok, the refund will be processed soon.

But i havent recived the refund by now. I didn't get any call or sms about this issue. I think they don't care.

Airtel claiming that their network is reaching everywhere, every corner of india but at the same time i am facing the network issue inside my flat. I am kshitish kumar jena living in flat no-614 block f, orchid residency, road no-7 extension, kagalnagar, sonari, jamshedpur, jharkhand, 831011. When i am in my society and outside of my flat, the airtel signal is good but as i am entering my flat, network goes out. Not a single signal is coming inside my flat. So i am facing huge problems for call and internet as i owned all of 3 sims from airtel. So as an old user of airtel i think you will take this matter seriously and resolve the issue as soon as possible. I would like to hear back you soon.

Dear sir, on seeing the marketing campaigns and after calling me repeatedly i switched to airtel postpaid 4 months back
However it has been a harrowing experience for me using their services due to the following scenarios
1. Call drop in every call i make and the receiver not being able to hear a word due to bad connection
2. Their mobile tower in my area caught fire and we did not have access to any network for 7 days. Being a working girl it was traumatic as my work suffered and family memebers couldnt contact me. On lodging a complaint we were assured the signals would be back soon but it took them 7 days to the the tower working
3. Since this accident the signal and network has gone from bad to worse and many times throughout the day we have no service on our phones. Even when the phone shows 4g we hardly get even 2g internet speed
4. However, the latest trick played by them is adding 2 boosters of rs. 1, 000 in my postpaid bill that i didn’t activate. I already had changed the plan from 649 to 1119 and still have 134 gb carry forward data. They have added 2 boosters of rs. 1, 000 worth 8 gb data. Why will i buy 8gb data for rs. 1, 000 when i already have 130 gb data in my phone.

Sir, i am a professional and my hard earned money is very precious to me. On speaking to their executive they only sai they will reverse 500 rs. On my phone and i will have to pay the remainder rs 500 for a service that i didn’t even ask for

Kindly address the matter at the earliest and help me out.

Thanking you,
Surabhi tandon

[protected] rakesh kumar dubey district katni (Mp) 483501 lappu sim 1. Problem is that no board, no banner, no even single pumplet given to shop
2. On 6 janauary 2018 3000/- balance transfer to my lappu sim without my permission so many time same way of conduct and come to my shop to please give me the amount

Is this is a true businness rule we come from village
Any time without my calling transfer is not best way
Please avoid this
Due to tense situation we stop this lappu transfer businees of airtel after complete my lappu balance

Had submitted the porting request from bsnl prepaid to airtel postpaid on 18th december 2017. Every document was collected and sim was provided. They said it will be done in 7 days. After 7 days i calls airtel and ask for the status they say its pending from bsnl. When contacted bsnl they said they never received a request from airtel.

Porting has been pending for 2 weeks know. Airtel has collected all documents from my side and given me the sim, but still not activated. My current network hasnt got any request for port out. Airtel has no clue and they keep saying we are excalating the issue and will be resolved in 48 hrs. This been going on since jan 1st.
Now they not letting me cancel my port request.

They just going in loops here. And need a solution

I have visited airtel show room and submitted relevant documents i. E aadhar card and company id for conversion of my prepaid to post paid plan of 499 and after 24 hours also it is not converted and i kindly request you to do do the necessary as soon as possible by changing it from prepaid to post paid.

Name kiran
Airtel request no.[protected]
Mobile no. [protected]

Its been more then 15 years that i am a loyal airtel customer, my office in mumbai - 301 dhukka chambers, poddar road, malad east. Mumbai and other office at 703-704, devatha plaza, 132 residency road. Bangalore 560025 faces tremendous issues to network and either or other side cant listen voice properly. There are continues call drops and worst things is after repeated complaints airtel turn deaf ears.

We have drop cheque at your airtel gallary located at mulund mumbai 400080, but we have received 10 calls from your office for no receipt of payment, though the cheque is cleared from our bank and clearly showing the debited entry in favour of bharti airtel, the same details along with cheque no date amount we have shared with your staff calling from [protected] & [protected] but there is no action taken as yet.

In the mean time our broadband service is slowed down and some time stopped
Please suggest what to do???

Dear sir
I m ramgarh cantt (Jharkhand) some day ago my phone theft in train after that when went to your distributor satyam communication for took a new replacement sim but at the distributor point they demanded rs. 200 for a new sim. Is it not a harassment of customer. Kindly take action against the distributor satyam communication ramgarh cantt.

The data speed is very low as compared to other internet service provide. I am using the portable hotspot as well as a sim card and i am observing this issue for both the device.
It is showing that it has the 4g network but it does not have 4g's speed.
If you gone find out the issue and respond me, then do it as early as possible.
Other wise i will be changing my service provide.

Thanks

I added rs 10000 on jan 06, 2018 and when i tried to make transaction it's saying debit is not allowed.. I'm not able to make any transaction using airtel payment bank and my amount is blocked with them. I tried calling airtel payment bank customer care on number 400 but it's not connecting to customer care executive.

Please do the needful on urgent basis as my money is blocked. My number is [protected].

Thanks!
Amit

The below has been raised several times at customer care but no response and it is just poor handling service at customer care.

Raised complaint po[protected] on 26th nov 2017 which nobody resolved.

Being charged for isd services during my travel to italy. Before travel, i received call from airtel care for isd which i refused. When reached italy on my 1st day i noticed isd is active. Raised complaint po[protected] on 25th oct 2017 to deactivate but nothing happened. I had no means to switch off mobile as had matrix card on other sim slot and sim slot could not be opened (Needed pin for the same).

Now i am being charged 6 day isd service. Have been loyal to airtel (Mobile and broadband). But now being cornered to pay for these irrelevant service charges.

Airtel has messaged that if amount not cleared then outgoing call will be deactivated in 2 days. Even if you force me to pay this unfair charge, i am surely taking number portability.