Airtel Complaints & Reviews

I am facing this issue where i cannot connect to the internet even though my network strength is excellent, shows 4g coverage, have data balance.
I have called the airtel customer case 20 times in last 3days but the problem isn't solved yet. I visited the airtel office got my sim card changed, the problem didn't solve yet. I am facing too much inconvenience because of this issue and all my work has come to stake.

I am usin airtel digital tv since 2011. I use to recharge it annually which use to cost ₹1700-₹1800. Now they have increased the amount of the package to ₹2850 which is not affordable for me. So i did not recharged it. After 4 months i got a call from customer care that a offer is available for me, if i recharge ₹1484 i will get the same package for 1 year, except few channels like discovery, & some kids channel. So i planned to recharge it. Before recharging i again called customer care for confirmation. They again told the same thing. So i recharged it with ₹1484. But after that my whole package is changed. Non of the good movies channels are available, no infotainment channel, some news channels are also missing, my regional channels like star jalsa, jalsa movies are also not available. So i complaint 4 times to customer care but they didn't helped me. They are saying "in this package you will get these channels only & no refund is possible for this package. We are sorry if you have received any wrong commitment from us." they are just fooling customers like this.

Hi sir
[protected] ye mera postpaid no. Tha 27/12/17 ko mene bill ka payment karke prepaid karyawa tha. But mera 02/08/18 ko payment kat gaya hai hdfc smartpay se.
Please refund my amound.

Payment details
Please note that the following new bill has been processed by hdfc bank smartpay:

Biller name: bharti cellular limited
Accountno.: [protected]
Mobile no.: [protected]

Due date: 8th january 2018
Bill amount (Rs ps): 894.87
Pay amount (Rs ps): 894.87
Pay date: 2nd january 2018
Transaction id: txhc51010054

Respected sir/madam,
I'm trying to port out from my airtel post paid connection to other network. Because of poor coverage area. I have sent the port request more than 30 ro 40 times. But they are not giving my port id for portout. After contacting care all the settings are done in my mobile what they said. But there is no use. Please help me about this issue.

Mai pichle 45 din se apne airtel no. Pe internet use nahi kar pa rahi jiski complaint maine airtel cc 121 pe aur local airtel office jo sarkanda near pratab chowk old bridge, bilaspur (Cg) me hai waha gai thi...1 mahine tak waha ye bol k ghumaya gaya ki aadhe ghante me net start ho jaega.. Par itne din me bhi jab net start nahi hua to us office me baithe airtel k ladke ne misbehaviour karna start kar diya.. Bar2 server down h bol k humko bar2 office se bhaga diya.. Phir ek din bola net chalu nai hoga jo karna h kar lo, no. Band kara lo.. Maine kaha kar do band to band bhi nahi kiya aur bhi ghatiya tarike se baat kiya... Us aadmi ki wajah se mujhe majboori me apna itna purana no. Band karana pad raha h...
Jab service de hi nahi sakte to rakhe hi kyu h aise faltu logo ko...
Mai government electricity board me engineer hu... Apna kaam chhod k kai bar airtel office gai... Solution to door ki baat waha k ladke nahi insult kar k bhaga diya... Mera airtel no. Corporate no. Hai airtel postpaid ka... Mere under taqreeban 1 lakh consumer hai... Jinko mera no. Band hone par dikkat ka saamna karna padega..
I want strict action againt that third class airtel customer executive.

I stay in j/03/0501, sparsh, sukhobrishti, newtown, aa-iii, pin 700135.in my area there is very low network coverage as of airtel. Airtel open network is showing that the area has got excellent coverage of 3g and 4g but that is not the case in reality. Everytime we wish to make a call or surf the internet we need to go out of our rooms and we need to get down to roads to talk with others. Even then many a times the voice breaks. I have reported the same several times to airtel customer care but they are not taking it into consideration and they are also denying the same.

Hi,

This complain regarding wrong commit by airtel store employee rahul
He told me when you transfer postpaid connection into prepaid then you need to recharge with any plan, then i said to him do with minimum with amount 199 and i pay him rs 199 but now i confirm with airtel customer care that recharge not done with 199. He recharge with amount 178.
They guys are not genuinely help to customer.
They provide number for help but pick up very rare case.

Airtel store details
Sector 15 noida.
Rahul
[protected]

Hi,

It’s been four days since i ported my number from vodafone to airtel.. I am not getting any incoming calls and messages.. Every day when i call customer care they are giving false commitment about the resolution time, i am seriously feeling very bad for choosing this pathetic network.

Kindly, request your support in getting this issue resolved immediatly.

Regards,
Prabu

Sir, its almost 4days i have been un-able to us 4g network after upgrading from 2g, whenever i switch my network mode into 4g i lost a network and on out of network coverage. I had call the customer services 4/5 times but still its the same and no action... Today i talk again to a customer services and they ask me to wait again untill 15 january... Plizs need it to resolve in a minimum time

I have moved to usa during october. I went to a nearby store when i was in india during september there was no one who responded properly for the cancellation of my postpaid service. I had to wait for nearly more than a hour and no proper response from any of the representative over there. I got frustated and left the place. Later i started receiving bills even after i come back to usa for which i have not at all used. I don't even have the sim. It might have already been deactivated as it was more than 3 months that i have used the sim. Still i receive monthly payments from the airtel. I don't think its the right way to charge bills.
In october last week after heading to usa i have asked my parents to go to the store and request for cancellation. They denied doing it. They said that i should go in person and cancel it. How is it possible for a person who is in abroad to come to airtel store in india and cancel the service?? When i went in person no response from them. But when my parents went they need me to come and cancel. I even spoke to them on phone stating that i am in usa i cannot come and cancel. Accept my parents concern and cancel it if you want any security questions i can answer but they didn't accept. I tried my best. I cannot talk to them anymore i am already frustated. I hate the service they provide. Worst customer service ever. I want my number to be cancelled right away and i will not pay the due for which i have never used.
Please check the photos which i have attached. I need the postpaid service to be cancelled and deactivate the sim as well.

I have moved to USA during October. i went to a nearby store when i was in india during september there was no one who responded properly for the cancellation of my postpaid service.i had to wait for nearly more than a hour and no proper response from any of the representative over there. i got frustated and left the place. later i started receiving bills even after i come back to USA for which i have not at all used. i don't even have the sim. it might have already been deactivated as it was more than 3 months that i have used the sim. still i receive monthly payments from the AIRTEL. i don't think its the right way to charge bills.
In october last week after heading to USA i have asked my parents to go to the Store and request for cancellation. They denied doing it. They said that i should go in person and cancel it. How is it possible for a person who is in Abroad to come to airtel store in india and cancel the service?? when i went in person no response from them. but when my parents went they need me to come and cancel. i even spoke to them on phone stating that i am in usa i cannot come and cancel.accept my parents concern and cancel it if you want any security questions i can answer but they didn't accept . i tried my best. i cannot talk to them anymore i am already frustated. I hate the service they provide.Worst Customer Service ever. i want my number to be cancelled right away and i will not pay the Due for which i have never used.
my number is [protected]. please check the photos which i have attached. i need the postpaid service to be cancelled and deactivate the sim as well.

I am writing with extreme grievance that my airtel money wallet account has been freezes. No transaction is being allowed causing extreme inconvenience as i have a handsome amount of money in my wallet. I downloaded my airtel app with so many hopes for easier access of money which have now been abolished by this unpredictable, unwanted and unbearable bad service. I would very much like to get my money back. I would like to urge the authority to take necessary steps as soon as possible.

Dear airtal,
I have around 60 gb o[censored]nused data on my mobile number for the period dec 6 to jan 05. But on 5 jan i got sms like previous month data 6.07 gb added to my mobile number for current month. I raised complaint with ref no. 82546991. But they closed the ticket with out any resolution. I have faced some issues with 4g/3g/2g connectivity on my mobile from jan 3rd to jan 5th i think. Once the issue resolved i am seeing lot of issues with account related. I haven't proper updates from customer care people. Request you please take a look on data issues.

Thanks,
Nagaraju

While complaining by me, it has a big surprise for me that one such company could do the same,

Like
Selling numbers on false promises. For last around 5 years i was a reliance customer then i switched with the airtel company, while i had good offers from the vodafone and idea too. Still i chose the airtel because a big name.

When i took this connection, these commitments were made to me.

1. The plan 399 will be in 299 including all tax for life time.

2. 20+10 gb data will get with this plan. 10 gb after install the application.

3. The money given at the time of filling the form will be adjusted in first bill that was @ 250/-

I talked twice about this in 198 and every time a different thing was told. When the first call is said to be adjusted in another bill. And when i call today, you are saying that when the connection is closed then it will adjust. I am an old customer of airtel, in addition to postpaid. I am using airtel's dth two prepaid number already. I have been using it long enough. There is no problem in anyone except above said, but why are you spoiling your name in postpaid? With great sorrow, i have to say that you can close my connection. I can not call or mail for complaint repeatedly.

My number :[protected]

It has been more 4 months still problem not yet resolved . I am not getting calls from vodafone customers. It saying Invalid Number if they are calling to me not for one or two customer for all vodafone customers. I fed up by raising complaints to airtel customer care because no use after some days they are hard closing my request. Even i tired port out they are not releasing me . Even they are no payment due to me.

Is there any solutions or could any one say me where issues resides.

I

I am experiencing no network and missing many office calls at my home.
I am almost missing all the calls. This is a very bad experience with airtel.
I have ported my number from vodafone to airtel since past 6 months now.
Since last 2 weeks there is network issue occuring here suddenly.

Require the airtel cutomer care to resolve this issue.

Area - kanakapura main road. Near mantri tranquil apartments.

I am a senior citizen aged 81 and a retired irs officer. I wanted to
Convert my 2-3g sim card with a 4g as i wanted to use it in a new
Smart phone. Though i find it difficult to walk i went to your airtel office, vadavalli, coimbatore (Tel. No.[protected] and
Contacted one shri manikantan on 31.12.2017 evening. He
Wan ted to verify my aadhar no. Inspite of repeated efforts my finger impressions could not be matched. He took out a copy of aadhar card, photo, gave me a 4g sim bearing no.[protected]u, collected rs.25/-and told me that he would send the documents and the sim would be activated by next day evening. Since nothing happened i again went to him on 2.1.2018 when he told me that it would be activated the next day. I con tacted him on phone practically
Every day. Till today nothing has happened, i then contacted
123 when i requested one ms. Nisha who asked me to send an
Sms addressed to 121 from the old sim mentioning sim followed by 20 digit nos. Of new 4g sim. So far my new sim is not activated, when i called 121 i was told that my aadhard no. Has already been verified.in fact some 3 months the aadhar card no. Was, linked with the above phone. The govt.
Expects the telephone cos. To serve senior citizen by paying home visits. I want to know what i should do to get my new sim activated as an old customer for the last 10 years and holder of more than 5 mobiles can i expect a better treatment or force me to run between pillar to post. From a reputed vco.
I expect a better deal. I am confident that my problem will be
Solved without any further delay. This is for the first time i make a request. Please do not take it as a complaint. Thanking you my other phone no is [protected]

I have the mobile insurance claim for my said mobile no [protected]
Name amit saini through airtel post paid secure hand set protection active.

I had send all the attached papers for the claim and accepted and varified by your claim settlement service centre but damaged mobile not collected from my address/ not instructed to submit it at a suitable and reliable place.
Due to which not getting the quick and corerctive action to my satiffaction.
- the damaged part is touch and display unit of model no : samsung j7 prime.

Service request no. 2726290
The claim lodge and need the time frame for settle down the claim.

Sir, i want to know the call details of the above mentioned air tel numbers from 14/3/15 to 18/3/15. These details are urgently required by me for court case i am ready to pay the charges if any for providing me this details/informations.
Please treat the matter as most urgent please send the details in my email id [protected]@gmail.com & by post at following address.
B n datta
48, atwal house/colony, cantt road, jalandhar (Punjab)
Pin 144005
Thanking you,
Yours faithfully,
Bhola nath datta

I have lost nearly ₹300 balance from my airtel mobile ([protected]) prepaid while changing the simcard... Actually there is some problem with my sim card for last 2 weeks... We called the customer care and checked with them... They told services are normal to your number and the problem may be with your sim like that... So they asked us to change the sim card for the same number... So we changed the sim and it got activated on 6th jan.. But it showing as ₹0 balance... Kindly check it and help us to get back our balance... Thanking you...