Airtel Complaints & Reviews

Bharti airtel and future generali india insurance company name involves in 4g network installation scam - giving false promise to common man!!
Date: 09-jan-2018
Sub: request for clarification of bharti airtel and future generali india insurance company name associated with 4g network installation scam, with false commitment!
Recently i was cheated by few peoples in name of bharti airtel and future generali india insurance company ltd and i am requesting you to give me right clarification of your involvement if any, in this scam and giving false commitment and i seek your kind cooperation to give justice to me, punish the culprits and stop this scam going forward and your name bad mouthing in the market used by scamsters! (If you are not involved at all) i am sharing here a summary of the incidence happened to me few days back... Recently (Towards end of dec (27/28), 2017), i got a call from +[protected] in the name of sandeep roy, saying he is calling from bharti airtel from kolkata with a proposal from bharti airtel regarding leasing out our land to them for their 4g network tower installation. He explained me the whole proposal. Followed by sandeep, i received call from same number in the name of akashi roy and she was taking forward all the communication. When i asked her to give me the authentication that you are from bharti airtel and asked her to send all details through email. I received an email from bharti airtel with proposal details pdf file attached and asking to send the documents. As a not so techie guy, i could not realize that this email might not belong to bharti airtel (But still i need clarification on this). Also i had received a sms from m: [protected] on dec 27, 3:31 pm: email-bhartiairtel. [protected]@india.com (Required docoments-voter id, aadhar id, pan card, 1 photo, any land paper).in between, i had received follow up call from another person in the name of abhinandan sharma (Who was pretending senior authority to sandeep and akashi) and the above mobile number [protected] belong to him. After receiving all my documents (Adhar, pan, bank account details, land details) through email, she informed me that, we have verified your property location through geo-satelite from our mumbai office and it’s eligible for network tower installation. Then she asked me, to go for property insurance with future generali (As our insurance partner) to protect your property from natural disasters as per proposal documents before agreement. I asked several times, if any other hidden charges or money i have to pay before or after agreement, before i go for insurance. She clearly told me, you do not have to pay any other charges other than this 1 year refundable insurance fees. Regarding insurance, she told me, you are buying this policy just for 1 year and this policy amount paid by you will be refundable either at agreement time or within 3
Months from agreement and you can buy the insurance directly from future generali through online on my guidance. She also told me, if at any point of time, the agreement not happening for any reason; full insurance amount paid by you will be refunded back. And next year on wards bharti airtel will renew the insurance. She told, after you go for insurance, share the transaction id. Next within a week, insurance bond paper will reach at your address; you have to sign across and send us the scanned copy. Once we receive the same, then our officers including me will come to your place for agreement and start with installation work. And installation will take 2-3 months’ time. Rs.15 lacs (Non-refundable) will be paid to you at agreement time and rent rs. 32, 500/month will be started from agreement date and other benefits of providing 2 jobs (An operator and a security) will be provided to your family members as per proposal documents. She told the agreement will be completed within maximum another 7 days of your receiving insurance documents. With her words, i purchased insurance, paying rs. 38, 550 (I borrowed this money from my brother and one colleague, as i did not have the money) on 28 dec 2017. When buying the insurance on line, i did not notice any term (Duration) of policy cover mentioned or if mentioned, i might have over sighted assuming for a year as per her words. Then i gave her the transaction id qp102454. She told me to wait for a week, till around 1st week of jan 2018 to receive the insurance bond paper at my address and inform her once i receive the same to proceed further. Meanwhile i had also received a sms from md-artlnt on dec 28, 3:49 pm: dear customer, thank you for applying bharti airtel network installation in your premises. Your application id is air 22834520. Your land has been selected for network installation. Kindly co-operate with your project coordinator for further details. T&c apply. Then she told me, she will be on new year leave and will be in touch with me to take further action after i receive the insurance document by 1st week of jan 2018. She shared her mobile and what’s app number: [protected] and i was constantly following up with her. Then i received a call in between from abhinandan sharma, saying we are releasing your license and will be starting installation work very soon. I could not connect what he was telling, as he was telling out of topic or earlier discussed matter. Very next day, (On 5 jan, 1:27 pm), i received another sms from md-artlnt: dear customer, license number has been generated with license number 1027644. Kindly co-operate with our service executives for further details. T&c apply. I immediately forwarded the same to akashi. Then i got a call from abhinandan sharma and his explanation was like game changing: he told me your license is generated. You have to pay trai license fee around rs 30, 000. Then we are sending installation vehicle from maharashtra, that will reach your place (Odisha) on 13 jan and the installation work will be completed by 18 jan. This communication totally contradicted from above commitment given by akashi. So i got shocked and immediately asked for cancellation of my application. Then he disconnected my call. Then i straightly called to akashi. She also showed her colour this time and said, you have to pay the license fee. I told her, i asked you so many times and you clearly told me i do not have to pay any other fees other than 1 year refundable insurance fee. Then she tried twisting her, i was not aware of the license fee. I told her,
But you are not doing this for 1st time, right? Then i told her, i cannot pay anything before agreement as per your commitment and if you wish, you can deduct the license fee from agreement fee you are supposed to pay during agreement. I am ok with this. Then she told, i will try. Next, another person in name of rohit singh called from +[protected], saying, i am taking feedback on your application process and asking me why your application is pending (As if it was pending from my side, where as i was waiting for the insurance documents to reach at my place and following up with akashi for the same, as per her words). Then i explained the above incidence. Then he told me, now you can pay rs. 12, 000. So i can release your soft copy license and balance amount you can pay during agreement, then you will receive physical copy license. Then i realized it’s totally a scam. I asked him to cancel my application and i do not want to proceed further, as i cannot trust you people any more. Then i called to akashi several times, but she did not pick my call. I sent a message to her and an email to the above given email id to cancel my application and refund my paid full insurance fees (Rs. 38, 550) as you had committed to refund full amount in case of cancellation. But unfortunately, i did not get any response from them. Then i called future generali for cancellation of my policy and they asked me to send an email application for the same and mentioned the refund will be on pro rata basis, that against my earlier clarification with them of full refund. Then i found few discrepancies in the policy against the earlier commitment:  in the policy, the mobile number associated, future generali executive mentioned was [protected] that belongs to abhinandan sharma (From above network company, i was dealing with, as they claimed above). I would have never given a third party number to associate with my policy. (I would have given my number [protected]/[protected] (Nominee) or my father’s number ([protected]) (Policy holder) and the quick pay payment screen shows, a sms sent to [protected] (My number) confirming your transaction. So the above third party number associated with my policy, either updated by future generali or by them on sharing the transaction id to them, without my knowledge.  on receiving the policy document, i could see, the policy coverage term was 10 years (From 00:00 29/12/2017 to midnight of 28/12/2027.) but i was told to buy the policy for 1 year only. That means, i should have paid only around rs. 3855/ for a year, against i end up paying rs. 38, 550/ for 10 years without my knowledge.  then, as per their commitment, i am supposed to be refunded full amount i paid, not on pro rata. I have sent my policy cancellation request to future generali on 06 jan 2018 and waiting to hear regarding my refunds.
Meanwhile i am attaching supporting documents and evidence that i have received and requesting you to investigate this matter on a customer friendly manner and stop bad mouthing bharti airtel name in the market. Post your clarification on this, i will take it to all media and highest authority (Trai, dot, irda, consumer affairs forum, so on..) to investigate the matter and as a loyal and honest costumer, i do not want bharti airtel and future generali india insurance company name to be bad mouth in market
Unnecessarily without their involvement in the scam!, as i have a very high regard for the company.in summary, below peoples claimed to be representatives from bharti airtel were coordinating with me from kolkata location (As they claimed): 1. Akashi roy (M: [protected]) [main antagonist, who kept on telling lies from starting and coordinating throughout) 2. Sandeep roy (Coordinated at beginning 2-3 times from customer care no. +91 [protected]) 3. Abhinandan sharma (M: [protected]) (Pretending their senior authority, who changed the game and contradicting to all promises given by akashi) 4. Rohit singh (Who called from above customer care no. To take the feedback of application process and bargaining for the license fees) and the email i was receiving from bharti airtel bhartiairtel. [protected]@india.com and the message i was receiving from md-artlnt. I checked truecaller and the details shows as: [protected] - avinanndan standard, (Vodafone, west bengal, india) [protected] - akashi roy (Aircel, kolkata, india) +91 [protected] - airtel 4 g, insurance, uan, india

I am really feeling harassed and embarrassed and never expected such kind of fraudulent activities happening associating big brand companies like bharti airtel!!! And future generali!!!
I look forward for your sincere cooperation…
With thanks and kind regards, narayan shial, email id: [protected]@gmail.com

I frequently travel abroad and in one of my travels to serbia for which i have international roaming pack, airtel said that my network was latched to the mobile network in macedonia which should not by my problem as i didn't travel to macedonia.
I was charged more that 290000 in bill.
1.) first of all this is an uethical bill which i won't pay.
2.) even in worst case if i consider that fact that i have to pay some money then i have been charged higher than my credit limit with airtel. My services should stop or i should get a notification at the point where the credit limit gets crossed.

I asked airtel for disconnection!

Mobile number: [protected]

I’m using iphone 7 with airtel 4g sim. I have an issue regarding incoming calls as well as outgoing calls. If someone tries to call me it always comes unavailable or out of reach. After 3-4 tries, call rarely connect. But if i change my phone settings to 3g than this issue somewhat reduce but with 3g settings, net hardly works. I have reported this issue to customer care also but they sometimes say network upgrading is going on sometimes recommend to change my sim. Airtel store said it’s a network issue. Please look to my issue else i have to port my number. Thank you

From last two days i am seeing an app icon of my airtel app in my app tray even though i have uninstalled it long time ago and when i open it a prompmt open to download 10mb of data. I have downloded it and uninstalled it again and again but it appears again and that undowloaded version cant be unistalled. I dont know if its a bug or not but you should not force your customer to download your any app

Hi team,
I am rahul katira & my mobile number is [protected]. The problem is data not working from last 10 days in my mobile. I had add on this number to family plan/ child plan & number is add successfully but the problem is data not working & i had call on customer care last 10 days but they not support & said i disconnect your number & one of customer care executive raise the complaint for disconnection with out my permission & said your number will be disconnect in 7 days but i asked my net not working in my mobile what can i do plz suggest but he said i raise your request for disconnection. Please help on urgent basis otherwise i port out our all numbers because airtel services & peoples are not good & not supportable...

Contact details are given below:-
Name - rahul katira
Primary number - [protected]
Add on child number - [protected]
Email id - rahulkatira.[protected]@gmail.com

Regards
Rahul katira
+91-[protected]
Rahulkatira.[protected]@gmail.com

Hi i am using samsung s8 plus and in month of november i bought airtel secure. Yesterday unexpectedly phone fell from my track while i was sitting in chair and phone glass got broken up and i raised for claim. After submitting documents and all i got a call from airtel secure team saying that they can't process my claim reason being improper handling of my phone, such a silly reason they gave and rejected the claim, can some one help me in this case.

I am using airtel from last two months. From the first day till date i am facing same problem of poor signal and no network. It will show 4g but without any signal. I am highly disappointed with this. Firstly your customer is in problem and your customer care procedure is too complicated. Not even single time i am able to talk with customer care executive. This thing is very annoying and disappointing. Airtel is fastest network this moto is fake completely.

I, the undersigned, digvijay gaikwad would like to complain regarding the 3g & 4g data services of bharti airtel ltd.in our area of nere village in new panvel - 410206.

The network range shows full in our area but only 2g data is available when we recharge for 4g packs also. When asked in the company they tell that the network is available in your area and that 4g is active on your mobile.

There is problem with the 3g & 4g in our area and only option available for airtel in our area is 2g data which is of no use. Company claims that the airtel network is available everywhere and it is the fastest network is completely wrong.

Vodafone is giving complete 4g network in our area but problem is with airtel as i have that number too.

Kindly take some prompt action against the network issues.

Regards,
Digvijay gaikwad
+91 [protected]

I recharge my tata subsriber id is [protected] with rmn [protected] using airtel money under airtel wallet
I recharged it on 7th january 2018 with 1710 rs as suggested by tata sky customer support executive
I made the recharge by 9 pm but didnt received the benefit even as of now
Also money had been deducted and neither recharge has been done nor refunded
This is done consecutively 2nd time
It is quite intolerant which is unbearable

Respected sirs,

My airtel mobile no.[protected]. I dnd since couple of yeares but i was wondering how the gamepind & bollywoodscope service got activated? I got deducted from my prepaid account so many rupees.
Kindly credit the all amount since activate immediately otherwise i try to complain proper authorities.

Suvendu seth
22a/1, panpara bye lane,
Dt: hooghly

I have requested for port with airtel, and they took 3 weeks to complete the port request. Even after 3 weeks call services are working completely. I can able to make a calls but i am not getting incomming call and messages from other mobiles. And i have raised the complaint many times through mails and calls to the airtel customer care but they i did not received the proper response, i have got only one response from airtel is backed team is working on the issue. But there is no eta to resolve the issue.

Note : hence i would like to convey that if you (Airtel) are not capable of resolving the issues in time then why you are deceiving the customers and claiming the no1 services in india.

Dear sir/madam,

Iam prepaid user of airtel mobile service.
I went to link my aadhar (Uid) with my mobile as its is mandatory by government, what i found was they are keeping prepaid cards user to keep outside in sun light, where at same time they are doing same thing with postpaid user inside the airtel store in cool air conditioner facility.
When i inquire with one of staff of there, he told me that it is company policy to make the prepaid user suffer outside the galary store in strong sun light.

Request you to please check with the concern airtel authority why the are using double policy with the prepaid card user

Attaching photo that i took some time before near airtel store at prabhdevi

I have newly shifted to banglore from chandigarh (Around a month back).
Currently, i am in roaming. The outgoing calls and messages are not working for my number from past 2 days.
I even visited airtel office and they said everything is fine. After that, they asked me to contact customer care but they are unable to resolve the issue.
I want it fixed asap otherwise i won't be left with any other option than to change the service provider.
My number is [protected]

It's regarding my number [protected]. I had got it ported from reliance to airtel 2 months back. At the time of porting, i wasn't informed or asked about whether its a prepaid or postpaid. I was by default subscribed to postpaid billing with an arbitrary high bill of 300 per month.
One more problem with this sim was that i wasn't getting any otp and hence wasn't able to use the my airtel app to check all this information. Neither i got any sms regarding the same. I had raised the complaint to airtel number of times regarding this issue but they did nothing to resolve it.
In the end, when i got fed up with their service and called them to terminate it, they are asking me to pay 607 rupees!
Firstly, i didn't have any information about what i am being billed for so long.
Secondly, it had such a nasty otp problem that my aritel app wasn't working.
I don't want to pay such a huge amount for this [censored] service.

Hi i am using airtel mobile number.in my area airtel tower is not working. My family uses around 4 airtel mobile numbers. We used post paid moile numbers also. Without using class and data every month we are paying. We frustrated. Please do the needful otherwise we will go for someother network.

Address:
Sapthagiri layout 4thcross, munnekollal, marathahalli, bangalore-560037
Mobile numbers:
[protected]
[protected]
[protected]
[protected]

Dear airtel
Kindly activate my multi connection no. [protected], which was not activate as promised by airtel since 4 january
Please dont make any foolish commitment... Indeed it is very awful that my request is not being answered since 4, january 2018. Even after providing all details i am not getting response and also your 24 hrs customer care support failed to answer my queries.

Since, i am facing very big issue, and process of not answering my request; your company left no other option and i need to file a case in consumer forum.

I really do not understand how what kind o[censored]nprofessionalism this is. 24 hours customer support is for what? For not providing any support? This is affecting my personal communication system.

I shall not recommend your company to anyone! Call me:[protected]

I chose airtel because it is an indian company but regretting it now as network is damm poooooor people can not reach me, call drops.. I think airtel only invests money in tv and print advertisements and make false claims rather than investing in network improvement. Jio haa juat launched and giving amazing network to theirr users so what is the excuse airtel has now??? Will soon port if no action taken... Which i am sure will not be taken as i am complaining since many years...

India's no.1 fraud company airtel.

Due to worst services and bad network experience of airtel and i port to other network and cleared all my bill and after that i didn't received any bills related email or sms from airtel

Hdfc bank smart pay has processed my hidden bill which was done though airtel back end without informing me.

Now airtel is telling its final bill and you have consumed so much of data thats why we are charged so much.

How come this guys deducting my money without my knowledge.

If you bill is genius, then why i haven't received bill details via sms or email. (If number is deactivated in your records you should email the bill to my registered id.

So its clearly shows your fraud activity on customer money.

If your really customer oriented and serious about customer. Kindly resolve this issue otherwise. I will move to court under 420 case.

I raised postpaid connection to prepaid connection request on 6th jan'18 at 4pm.

After 5:30pm i received call from retention team ([protected]) for retain the post paid connection. I agreed that offer, which contains rental discount & additional minutes for my existing 199 corporate plan (Refer msg attachment). But after 7:45pm my connection is disconneted without any information.

I requested you to restore my postpaid connection asap without changing the sim (This is what you people committed to me).

I downloaded airtel app.. This app didn't show the daily data usage. Only shows data usage 0 mb.. Please resolvey problem.. And also didn't show used codes only data usage... I downloaded this app last 4 months back.. But same problem face me.. I was complete customer care number.. But.. Didn't resolve problem.. Please don't ignore problem.. Thanking airtel...