Airtel Complaints & Reviews

Customer care ko phone kiya to already 6 minutes baat karne me lagate hai, baad me phone customer care wale kat dete hai,
Rate bhi batate nahi apne aap rate badhate rahte hai, aisa faltu service hai,
Aur online payment kiya to 15 massage aate hai dish ka payment kiya hai,
300 ka recharge kiya to 100 ka recharge hua, 150 ka recharge hua 50 ka recharge hua aisa aata hai
15 massage aaye hai muze
Third class service

Respected sir/madam,
I am jayashri kamble. Since i am using my airtel number [protected] for more than 9 years. From the past week onwards there is a call & missed call from anonymous person i don't know who they are. His/her motivation is to irritating missed call to my number. I am patient i can't tolerate this kind of activities. Please kindly accept my complaint and block the culprit number as soon as possible.

To block this number : [protected] (This is the culprit number)

I notified customer care about inflated charges as soon as i noted on airtel app that unbilled amount has crossed my credit limit of rs1400/_. And that my usage is not that much. I asked customer care to find out the reason of inflated billing. But i was told to wait till the end of cycle. I shared my fear that till the end of cycle the bill will accrue much more and my usage is not that much. The bill raised upto 5800/_till the end of cycle. No bill was sent to me by email or post. I had deactivated the app due to some problem in mobile handset. I switched service provider as i found the attitude of customer care very callous. I had infirmed them about the bill running into huge amount and much above my usage, just 5 days into the new cycle, still they didnot take any action.
[protected]

Dear sir..

I working at airtel past 6 months before. That time airtel money number going on issue that show room. Partner said, take that number in your name. Partner given to the commitment. Still now he said i am not paid the bill. What ever u do.. I will not paid the bill. Still now that number in barred status in icrm. Mobile no.[protected].. I am not paid the bill.. Collection team daily call my personal number. Pls contact to the channel partner.& kindly close the issue immediately.
Store name : sp communication
Location ; urapakkam airtel store fr
Partner name; prakash sundram
Partner contact no: [protected]
Regards
Nithyanandhan. S
[protected]

Sir i got a call from unknown no. Who tells me i have complained fir in police as some body has stolen his note and he has find his alterned no. But the purson who has stolen the notes has not use his use of his ulternate no. From 7 months. And the fact is that the same sim card let me now from 5 months. So the person whome which the notes is been stolen is now calling to me plz sir call me on [protected].. My next no. [protected]

4g data problem in my airtel post paid conn is not working from past 3 days and it is not resolved even i complained 3 times, finally i decided porting to jio and my mobile operator is not allowing porting, i am trying from past 2 days and complained today but no resolution provided yet. Issue is as below when i am trying ti port it to other network. It seems system is blocking the porting.

Error: due to system issue we are unable to generate the upc code at present, please try after some time.

I am having postpaid connection of your service having no [protected] o[censored]ttrakhand and currently I am in j&k and there is no network since 3days. I already complain this issue to your customer care executive then your care staff was not able to sought out my problem I don't know what's wrong with your network. Kindly sought out this issue...

My wallet is showing debit is not allowed in your account. So what should i do to pay the money please help me. I am not able to pay any bills please resolve my problem. Please respond me. My phone number is [protected]. Please consider this issue. No costomer support team helped me i almost send 20 e mails no one replied me till now. Airtel money is making a big cheating.

I have ported my number [protected] from vodafone to air tel. I have received the message stating that porting got successful and my vodafone number got deactivated, when i inserted air tel sim i am not getting the signal. I have contacted your customer service so many times but none responding the correct way. I am facing this problem for the past 1 and half day. I have cleared all the outstanding amount on vodafone side and they are saying that there is no issue on there side. Is this the way you treat the customers? This is the worst response i have never seen on the network operator side, others are way better

Please find below details related :
- date of incident - since dec 7th 2017
- number - [protected]
-desc:
Call is not connected, all lines are busy voice message getting everytime i dial a number.
Meanwhile using other service provider, i am able to connect through.
-resolution - request to fix the issue or else ofcourse disconnect all airtel services at my home.

Regards
Varun...

Hi, 6-7 months ago i got a new sim card from airtel but after some network issue i asked their executives to closed the number after paying the first 2 months bill. After that i never received any bill or communication from airtel. Suddenly after 5 months i received a legal notice from airtel to pay a bill of 2000 rupees. As i have not used the number i am not going to pay the bill for it. Its airtel fault that after getting my number closed they are still creating bill for this inactive number without my information. This is very annoying.

Starting 03/01/2018, i've been unable to access mobile data for the postpaid numbers [protected] and [protected]. On checking in myairtel app, the app displays that both of my numbers are invalid airtel accounts. On trying to contact 121, i get an option to key in my mobile number, following which, ivrs says that my number is invalid. On contacting customer care center, i was given a airtel network related number 12118. On contacting this and explaining my concern, an sr #82465845 was raised regarding this issue and i was promised that the an airtel network team representative will call regarding this issue and will be resolved in 48 hours. To my surprise, i never recieved any call from them, but the status of the sr stands closed and i recieved an sms stating the issue has been resolved. However, the issue has not been resolved. Later, i tried contacting 12118 again, and this time i was told that it'd take 72 hours to fix the issue. I seriously don't understand what the problem is with my sim and your customer care. Finally, after result less tries, i've decided to port my network, however, on requesting port code to 1900, i get a message that there's a system error. It has been 3 days without mobile data! Can you even understand the situation! Hope to hearing from you asap!

Thanks,
Sravan
[protected]
[protected]@gmail.com

I have been using this airtel internet connection since july 2015. I had no issues or complaints until july 2017.

I started facing the network connectivity issue (Basically the network coverage issue in and around padmanabhanagar, bangalore where i stay) back in july 2017. I was absolutely not able to connect to the network inside my residence.in august 2017, i raised a complaint with the airtel customer care and requested them to resolve the issue at the earliest as i relied mainly on this airtel internet service to do my office work. Also, i made sure that the dongle instrument i was using was fine and it was the issue with the airtel network.

Initially, i was told that the issue will be resolved within 48 hours. I followed up with the customer service people to know the status. For almost two months they told me that the issue is on hold (Not sure for what reason). One person told me that there is some problem at the junction box. I could not understand which junction box. After two months one fine day, one of the customer service person told me that the ticket has been resolved/closed at their end (Without actually resolving the issue). I was still not able to connect to the network.

As there was absolutely no service from airtel for almost three months and airtel did not resolve or rectify the network issue that i complained, i stopped paying the bill. No one would be happy to pay for something that they are not able to use. So, i immediately requested the airtel customer care to disconnect the connection from their records.

Instead, they have been generating bill on my dongle for every month. Now, they have summed up the bill to rs.5, 186.92 which is quite a huge amount and they have been calling me every day to pay the bill. Every time, a different person calls me, i have to narrate him the entire story and no one seems to do anything to sort out this issue.

I am an airtel customer since more than ten years and i used this airtel internet connection through dongle for more than 3 years. I never had any problem with airtel all these years. But, now i am seriously disappointed with this pathetic service from airtel.

Every time when i recharging aircel supposed to taking money and messaging like... As you activated south... As you activated hungama... Thank you for choosing store like that... Then how can i rechargee and speak to somebodya. This is not fair and frustrating me. Kindly give back my money. 25 rs taken today.. Every day taking like this. I need my money... For 1person 25 rupees everytime,,,,,, for 100 members it going too away

Suddenly my sim card becomes deactivated on last friday (29.12.17). Next day, i have gone to the airtel store at barasat. They have have given the sim card twice on that day saying that it will be be activated within 4 hrs. Nothing has happened. They are not even replying properly. They have not provided their contact number also. The customer care saying sim card has no problem. Network is not coming at all till date. As because i am staying in kharagpur now, i have gone to the airtel store here. They have charged for the sim card from me again. The sim card has not yet activated. The person here is not picking the phone and behaving harshly with me when i called from different number. I have given this number to everywhere. Everytime they are saying that no issue. It will be done. Nothing has been done for last one week the details are given below:

Name - arindam mitra
Airtel number - [protected]
Sim number[protected]u
Mobile handset - redmi 3s

Its very disgusting. I am just frustrated with this kind of service form your side. Please dont say that no issue.

Sir,
I was doing a transaction money got debited, while the transaction was unsuccessful. (Transaction id:[protected] i made an complaint, complaint no.1256115, regarding this on 27th of december. Still the complaint hasn’t been resolved. And the represatives are daily telling that the amount will get refunded, the next day. But nothing is happening. Kindly help me through and i hope i’ll hear from you asap.
Thank you

I am using an airtel postpaid connection and my bill is overdue but am unable to pay my bill because neither the airtel app nor the airtel online postpaid bill payment website is ready to accept my number, as i go for bill payment it says that the number is incorrect and please fill in a correct number, i have been facing this problem for a while now and am totally fed up with airtel. I want to switch to vodafone bit since there's a minimum time that i gotta use this number isn't up i have no choice but to continue with this number.
How do i pay my freaking bill when even airtel isn't ready to acknowledge my number as their postpaid connection.
Where do i complaint to the highest authority for this mistreatment.
My number is [protected].

Hello i am using airtel from past 4 years never faced such problem, from past 2 weeks i am not able to access internet during daytime.in my phone it shows that internet is connected but the net doesn't works. Despite regular complaints at airtel my problem is still not solved and still faceing the same problem. Despite having 2 gb regular daily data i am not able to access it. Ironically it works only at night 1-5 am. I am literally unsatisfied with this network. - saumya

Am looking for option everywhere and trying to connect airtel customer service so many time to know what is my data balance in international roaming... I don't knw how much i have used... And once my data pack is finished my main balance start going... I have loast so much because of this... Airtel don't send any sms or mail that data pack is over... Customer service people don't knw about it they keep telling the india loacal data balnce...

I’m from chennai and after a small amount of rain in our area the networks have been to its worst and inspite of repeated complaints we only get the reply saying we are resolving it but actually there is not even a single percent improvement and everytime i have to refresh my networks and have to cut the call and try it again and again this has been an serious problem for me because i’m a doctor and i’m not able to communicate to my patients because of this network and it has really affected my lifestyle for the past one month and i’m getting only 2g in my latest 4g handset sometimes and most of the times it’s no service