Airtel Complaints & Reviews

Dear,

I have activated international roaming pack for 30 days (Inr 3998) on 03-dec-2017 but i am unable to make any outgoing calls now though still i have free outgoing calls offer.
Request you to consider this on priorty and help me.
If not, please pay the money for those days during which i could not make any outgoing calls.

Details:

Mobile number:+91- [protected].

Please let me know if you require further details.

I was having a boradband/fixed line connection in my home. However, i have never utilised the full capacity of the same. Technician used to visit when ever we lodge a complaint but the problem starts up very soon. At last i cancelled the connection and installed the services of other operator. I spoke to the service department for more than 30 minuets as she want to retain me, while the technician still not able to reinstate the service. I explained to her and she finally agreed to cancel the connection. Now i am surprised to receive a bill for payment of rs 1178.82, which is illogical.

I request trai to take action.

How can u mke ur company customers suffer on such way??
As i hv been on tour at north east, basically m from punjab
Mah outgoing has been stopped nw m nt able to ring anyone
Just incomng is going on.. N evn i hv lots of blnc dats rs 173.. N i thnk dtz enough.. Dan why m nt able to mke call n outgoing has been stopped.. M really disappointed.. Please make up a solution foh it

I visited airtel store in itpl asking to change my postpaid plan to prepaid, submitted my documents and they promised me its done. Now after a week i got to know that its not processed yet. Fake promises will result in loosing customers. Change my connection to prepaid asap. Airtel experience is worst experience. Airtel will loose all its customers very soon with fake promises and un professional behavior...

I upgrade my sim to 4g. I am not getting this 4g facility. Now system is showing 2g. I am not satisfy your service. So i want to switch other service provider. Last few days my mobile is not showing 4g. Internet speed is very slow. Please give me 4g facility. Because i upgrade my sim to 4g. I am very unhappy of your service give this number. I am unsatisfy your service.

Found it today (28/12/2017), deduction of amount rs 35 from balance for some vas called whatsmob which i never activated. Than i deactivated it and called customer care and requested and then enquired, but they have no idea and tried to tell me that they are deducting this amount from my balance for some pages i might have visited on google as pop up and accepted, which i didn't do and even don't know when the services got activated. They are not refunding the amount. How many times it has been debited also we don't know.
What an irresponsible answer form customer care. I have never used data on airtel sim for long years.
What a way to cheat innocent peoples like us?
Seems like again the old ways have restarted in airtel for earning wrongful money by auto debits.
Now i had a thought of going for mnp.

Billing is always high than the opted plan.
Pon checking the bill in details i always find that cug call minutes are included in the local call minutes whereas the cug minutes are free.
Sometimes additiona internet charges are added (Once they had charged 580 rs in addition). Each time we need to call airtel and clarify the bill deatils for whch they give petty reasons that there is a technical glitch.
I dont undestand how come such a big organisation cannot solve even a technical glitch and keep the issue open for months.
I feel this is an easy way for airtel to cheat customers if they donot check the bill in detail and just pay the amount.

Dear sir/mam
Please sloved reng problem my office addres
Last 3 month problem please sloved.
I am airtel customer care call but not positev rep.
My office use airtel sim qty=40 people
Please slove my problem

Office add - comau india pvt. Ltd.
34 km milestone, pune - nagar road,
Shikrapur, pune - 412 208

Thanks;

Dipak wani
Engg.
[protected]

I recently converted my airtel connection to prepaid from postpaid, thereafter i am not able to recharge online.

I tried calling customer care many times, they don't respond to my calls. Initially my call used to get connected to airtel postpaid staff, they told it isn't their concern and told me to speak with prepaid staff (Which is not happening, since my call is not going to prepaid staff).

Till now i tried called airtel people nearly about 30 times with no help. I got frustrated and tried porting to another network, but has to wait for 90 day period to do the same.

Please suggest any help...

On the morning of 26th december 2017, i planned to recharge with the plan of 448 (Unlimited package), i already had balance of rs/- 50 in my airtel wallet.
So loading with another 400 will help me to recharge the pack.

To do it i loaded 400 rs the wallet through debit card mode and first few times the transaction has been failed. After a few tries i fed-up and decided to do the recharge later. But a few minutes later i received a push-notification from airtelapp saying "your last transaction has been unsuccessfull. Please click to continue the recharge of rs. 400". I clicked the notification and it guided me to the payment page directly and this time the payment was successfull.

After successfull recharge only i realized that the recharge was done for manin-balance instead of airtelwallet. I immediately called the customer care service and informed about this stating that there is a bug in your airtelapp, but no one seems to understand and provide a solution to the problem instead they keep pointing their fingers on each others (The prepaid team - payment banks team and payment banks team- prepaid team).

After 6 calls i got frustrated and pointed me to the next level of escalation "the nodal team". I explained clearly and slowly as much as possible to them, at last they said there nothing can be done from our side and we took it as a complaint and will look into it and gave me one option to solve the issue
1. Wait for few days till the complaint solved to get the refund.
2. Recharge with another 100rs to make the main balance to 450 and do a recharge of 448 with the main balance.

Next day 27th dec 2017, there is no response no sms no replies from anyone and i couldn't use my number to call anyone. So i decided to do the 2nd option and recharged with another 150 ft and tried recharging with the main balance and i was unable to do it, after so many attempts i called the customer care again and informed everything and they simply said they cannot recharge from main balance for this 448 pack.

I got really angry and told them that this was their idea and explained what the nodal team said, then the customer care executive told that the recharge will be done within 4pm today and hung the call. I waited till 9pm and no recharge has been done, so i called again and asked and they said it will be done for sure before 12am for sure.

Then i slept and waked up today only to find there was no recharge was done and nothing had happened as promised. I again called the customer care and this time they saying the request was not submitted properly yesterday and today it will be done before 4pm for sure and put me in the state of the same boat as yesterday.

Now i'm realizing i wasted 2days for this and i'm sure this 3rd day is also going to wasted. The only mistake i did was not porting my airtel to some other network.

Dear sir,
My airtel dish tv id no. [protected], txn no.[protected] on pos 81803286 dtd. 28.12.2017 at 8.02 am.
I have recharged the said dish tv id for rs. 200/- and my bank account was debited for the said amount. Very sorry to say that an error message was delivered and my dish tv recharge was not successful. My set top box was on during recharge.
I will be thankful if you refund the amount of rs.200/- in my account at the earliest.
Sudipto majumdar
Officer on special duty.
Patna.

I've migrated from postpaid to prepaid connection recently after i got vexed with the poor signal strength, lack of transparency in billing, intermittent loss of data connectivity among many other things.

After several rounds of talks and negotiations, i finally succeeded in getting prepaid sim. The real problem started here, when i swapped my post-paid sim card with prepaid sim card after loosing signal on the former one. I have not been receiving signals on either of the sim cards and i'm disconnected since yesterday.

After many unsuccessful attempts to connect with customer care and getting a usual templated response, i paid a visit to the nearest airtel store and spent couple of hours to get no solution in response. I visited the store where i've taken the new sim today and tried to get the problem rectified. And i'm here writing an e-mail with my phone still disconnected without any signal.

It is well understood that technical glitches are bound to happen at any place. But it is your duty to respond to the situation and give an alternative to the customer. I work for a reputed mnc which has tie up with airtel for most of it's services and i'm going to endorse them to move away from your service seeing the worst ever response to the given problem.

Hello,

I am having problem in porting my number from relience to airtel. On 15th december'17 i went to airtel relationship office, near near bhu lanka varanasi and submitted my port pin number (Re222188) and all the documents they said me to submit and also given rs. 50 for that as they asked me to pay. Now this is 28 december'17 and my number not yet been ported into airtel. I made phone call to airtel office two or three times and once they pick my call and now they not picking my call and whenever i am visited to airtel office they told me they submitted and forwarded my document further. But still my number not been ported then i tried to check my port status by calling [protected] airtel customer care they saying we didn't get any port request from your side kindly visit airtel office where you submitted document, who can give me feedback and when my number will port.

I had recharged 399 onwards November. And it's valid till 23jan 18. But from last 10 days though net acive but calling has not done, only told that I hv no balance in my account. Please resolve this issue. I tried to contact customer care, they told it would be resolved in 24hrs but not happen anything. I did all what they said, till the problem has not been resolved. My no is [protected]. Plz resolved this issue ASAP. Thanks regards

Since 3months I am getting unstable data connection.before 3 months I used to get data at speed of 1MB/s .now I am not able to get even 50KB/s also I have given many complaints but not solved.I have also attached the screen shot of airtel open network result.I am not only the problem facer many are facing the same issue.

Contact no:[protected]
Name:MUTYALA NAGABABU
email:[protected]@gmail.com

I have raised a complaint regarding airtel network issue in my place JV Colony, Gachibowli, Hyderabad around 2 months back, but my friends were telling that the issue persists from last 4-5 months in this area.

I contacted customer care for 10 times for providing temporary solution, since the signal strength and quality is very bad here, but the concerned team is telling that it will take months time to resolve the issue. It's become very difficult to calls in my place and customer care team is not responding properly.

Being the top network, i never expected this kind of service from Airtel. As i had network issues with other network, i moved to this network.
Please help the users in this regard.

Thanks
Deviprasad Raju

Hi,
Recently I ported from Vodafone to Airtel. I have a serious complaint that I have been discussing with Airtel's customer service representatives over the phone since almost a month, and at this point I have given up any faith whatsoever in them. Airtel has done a great job training them in fooling people, wasting customers' time and efforts, giving made up stories and deadlines, what not. A complete circus ran by con artists.
I am very disappointed and unable to understand what type of operation is Airtel running. Their people were pestering me since last one year for porting my number to Airtel. Last month I couldn't have it anymore and decided to opt for airtel (my biggest mistake). Their guy delivered me the new SIM card around 27th Nov'17 and completed the documentation there only. SIM got activated around 5th Dec'17. Since then, I have not been able to use internet service. I have called up customer care numerous times, just to hear from them a deadline of 24 hours which was never met.
I had a conversation from most junior to most senior staff member present there and they used to tell me different story every time. I dont know for what Godforsaken reason, one of their customer care representative told me that a wrong SIM card has been delivered to me, after which a strange guy called me and said "OMG sir, I cant believe this, your SIM shouldn't have been activeated, this is unbelievable". Their people have no sense of professionalism. I have used services of a couple of companies and this is by far the worst that I have came across.
Since last couple of weeks, I am being told that there is a technical error on their behalf due to which my SIM is partially activated and still pending for complete activation, which will be resolved (guess what, ironically in 24 hours).
When out of frustration I asked one of their customer care representative to guide me to the process of porting back to Vodafone, she told me that I just cant do it before three months because of some TRAI rule! Are all rules applicable to customers while they get to act like outlaws? This is an utter harassment and should be dealt with a proper legal action.

I only demand that this issue should be resolved asap.

And on a closing note, I'd like to say 'I AM NEVER GOING TO RECOMMEND AIRTEL TO ANYONE. I DONT WANT PEOPLE I CARE ABOUT TO SUFFER LIKE I DID. I WOULD PERSONALLY MAKE SURE PEOPLE AROUND ME PORT TO DIFFERENT SERVICE PROVIDERS'

This is Airtel's first impression, and its going to be hard to change for sure.

On 25.11.2017 the airtel had charged Rs.125.00 lacs for 30 days choosing NEXGTV service, which was not requested by me. Trans ID- N[protected] . It was mentioned that to deactivate call or SMS to 155223. On the same day the msg was sent for deactivation & on 27.11.17 i contacted customer care for reversing the money. They said it is not possible as the service should be stopped same day. And the same was done by me. But they are ready to reverse. Now after 1 month again for renewal they are asking to upload sufficient balance. Pl. ask the company to refund my amount Rs.125/- My. Mobile No. [protected]

Hi,
I am using airtel for many years and have been your valuable customer through postpaid and broadband respectively. But this time to my utter disappointment your team has shown a pathetic response to my request.
I have been getting the speed of less than 20 mbps and sometimes even lesser (Attached are few snapshots). I complained about it, but i am getting the same lesser speed intermittently. Above all, this month i have got a bill of 1296 inr, which is comparatively very very much higher for such a plan.
Kindly stop my airtel broadband services and provide my final bill for settlement before closing.

Airtel broadband number[protected]

Relationship number - [protected]

[protected]_dsl

Dear sir,

Around one month ago, i requested to port my postpaid number : [protected] to airtel. I submitted all the necessary documents as required after that i got a message of successful address verification, but still my number is not ported to airtel. And even i dont get any kind of response or information from airtel cellular.

I want you to take a look into it, and do the needful for that.

Thanks