Airtel Complaints & Reviews

Dec 29, 2017

Updated by Raghunath S Airtel — activation of alternate sim card

1 Review
Ra Raghunath S on Dec 29, 2017
Mark as Resolved
Phone/Mobile Number: [protected]

I am an Airtel postpaid connection holder from Chennai Circle for last 7 years. I moved to Mumbai for work reasons . Around 11 days back my SIM card stopped detecting signal. I approached a couple of Airtel stores in Mumbai. They identified the problem as SIM card issue & suggested me to change the SIM card. But both the stores said that they did not have stock of SIM
Cards. Further Another store told me that since the UIDAI has temporarily cancelled the Aadhar linking facility for Airtel they would not be able to process my request for SIM card and I should try getting it from Chennai as my Number was registered to Chennai Circle.
Finally Airtel store on Panvel, Mumbai was able to provide me an alternate SIM but collected all my documents like photo, pancard, Aadhar card copy etc to send the documents to Chennai Circle. I was told that the number was likely to be activated by 27th December 2017. But till date inspite of repeated reminders, the number is still not activated. My requests for escalation matrix is also still in answered. Since this number is linked to all my accounts, I am not even able to do online transactions as well. This is absolutely unacceptable. I am sure that Airtel bill would promptly send me my bill on time & would also expect me to pay my bills on time. So would it be wrong on my part to expect timely service from Airtel? I hope this complaint reaches the notice on relevant authorities in Airtel, who would be able to take some action to resolve this issue. I request Airtel to value the customer relationship genuinely.

Regards
Raghunath Sreekumar

Dec 30, 2017

Updated by Kris R Why is this marked resolved when my issue is not been resolved by Airtel yet??

Dec 29, 2017

Updated by rajesh_2j Hello Team,
I am an NRI, maintaining my Airtel SIM active as it was my primary contact in various banks, government, and other organizations. My number was always switched ON and I was very frequently receiving several messages from all these entities. All of a sudden, from past 5 days my mobile started displaying a message 'SIM card registration failed'. Initially, I thought something went wrong with my phone and tried all possibilities to check and still had the same issue. My father walked into a local airtel service center in Warangal, India to inquire about this, he was informed that my number was deactivated 5 days back and was immediately allocated to a different person.
How can my mobile number be immediately allocated to someone else?
Now this person is receiving all my sensitive information. Who holds responsibility for this and who will maintain the sensitivity of my personal information?
I do not think, an entity like Airtel cannot identify which number is active and which is not. I completely understand if such deactivation is done to a number which is completely turned off and no recharge was done to that for about 90 days or so. But how can someone straight away deactivate and allocate the number to someone else?
On one hand, the national government talks about digital policies and making India digital. Part of being digital, almost everything is being tied to the mobile number (banks/insurance/irctc/tsrtc/aadhar/PAN/DL/...). Being this the reason, Airtel or another service provider needs to understand the sensitivity of mobile number and come up with different policies to have mobile number active for meaningful purposes.
Everything aside, I seriously need a right and quick solution to this issue. It is not at all a possibility for me to travel India to get a new number and update the same in every entity I had my old number tied with.
Would like to humbly request you to consider this as an urgent request and act on this at the earliest, thanks !!

SIM Number[protected]U
Mobile Number - +91-[protected]

Thanks,
Rajesh
[protected]@yahoo.co.in
+44-[protected]

Dec 29, 2017

Updated by Ishaniii Subject- wrong prepaid recharge

Dear airtel,

By mistake we made a recharge of rs. 349, the pack o[censored]nlimited calls and text and 1gb data everyday on a wrong number listed below.

Wronge no [[protected]]

amount- rs.349

transaction id- [protected]

correct no [[protected]]

if possible please revert the amount in my account.

Thankyou