Airtel Complaints & Reviews

I had visited a store in 'balapur x road, hyderabad' their i had raised telecom circle change after 4days my old sim was disconnected and today is 10th day still my number is not actived regard this issue i went to the same store their response is fully negligible and reversly they are shouting on me and they had charged 600. When i went to balapur store they are telling that ur sim is not activate it still in karnataka circle only and when i went to karnataka store they are telling ur number is disconnected in karnataka circle for more details u has to contact to andhra store these two peoples are just playing with me. They are not resolving my issue this balapur store peoples are fully head weight people they not even telling status

Dear sir/madam,

This is to bring your kind attention that, i used to recharge airtel number +91 [protected] by using airtel application.

I recharged ₹ 248 on 23rd january 2018 by using quick recharges option. It was showing 1.4 gb/day + unlimited calls (82 days) for ₹ 248. I recharged this. But after recharging i got just 3 gb data for 28 days.

I guess it might be technical problem.

I called customer care on 24th january, they suggested to visit nearest airtel customer service. But i cant visit customer service office due to i stay outside india. My mother is using +91 [protected] this number.

I appreciate if you rectify it and add same offer or could arrange for the refund of the same.

I would be very grateful to you if you could do the needful at the earliest. I would be obliged if you look into the matter personally and solve this at the earliest.

My bank account details:

Account number:[protected]

Name : irshad.

Transaction reference number:[protected]

Bank name and address: icici bank juhu tara road, mumbai.

Please find attachments.

Note:

Attachments contain following details.

Every step of recharge i have screenshot.

1) screenshot of 1.4 gb/day + unlimited calls offer details

2) payment successful notification message of airtel

3) text message screenshot

4) airtel on-line prepaid payment receipt

Thanking you,

Hello,

This is the 3rd time that my unlimited plans have been terminated early. The rs.349 plans were terminated 6 days in advance twice and the rs93 unlimited voice plan, recharged a2-3 days ago has been terminated aa days before the 14 day validity.

It is good that companies like airtel are being sidelined for a change by companies such as reliance; airtel has been taking its customers for a ride; even my 84 year old mother has not been spared whose unlimited plan was terminated 6-7 days earlier as well.

Is trai going to do something or they are also "fixed".

I recharge 448 to airtel no [protected] from paytm wallet it shows successful but airtel is not activate plan the reference no is[protected] on 24/01/18, my airtel plan is expired today the amount deducted from my wallet what can i do no customers care no present in the app please suggests or refund my amounts
Thanking you
[protected]contact number
I enclosed invoice

Myself sivaramakrishna undavalli. This is regarding bill generated by airtel. My plan is 349 (Unlimited calls+20gb net + 100sms).in my plan 100 rental discount. Since 3 months i got same issue in bill generation. What is this i have seen every month. You didn't provide proper service. Here a lot of network issue, call drops, not connected calls, suddenly not working data. What is this? Please resolve my problem as soon as possible as serious issue.

Dear sir,
I have done a recharge through online using airtel app. But the recharge was to a wrong number

Wrong number : [protected]
Correct number :[protected]
Amount 448
Transaction id:[protected]

Recharged through net banking. Payment done on 25/1/2018.

The wrong number was default selected in the app, without knowledge i selected it. Please do the needful

Please revert this plan to correct number

I have been trying to do name change for my mobile number since last 6 months but airtel is not able to do it and from june 2017 i have been following but no response. Now i have been given a new sim but the services are not working iin both the sim cards. I dont know what the hell is this.
The airtel mobile number is[protected]

Regards
Balaji
[protected]

My number has been allocated to someone else without prior knowledge to me. Some of my bank accounts, my insurance info is connected to that number and now it’s all in the air, in the hands of someone i don’t know.
Why have i not been informed about this in not even a single email. Airtel, what was so tough in reaching to your customer? I have been airtel’s customer since more 10 years and this is what it melts down to.

During from 30 days when iam trying to make a out going call its diretly disconnected like its showing call ended..in the mean while i contact with customer care they are saying your problem will be resolved with in 24hours.
But up to now iam facing same problem.
And the customer care said replace a new sim in place of old sim, i traied that one also.. But no use.. Worst service from airtel
And there service

They updated my plan for mobile no. ([protected]) on 9/1/18 for which i never requested and from that very day my internet stopped working. After repeated calls (Approx. 25-30) my problem did not get resolved, still the internet is not working. There is huge loss to my work as well as this is a mental harrasment as every time i am being a new timeline.in past 16 days i received only one call on 23/01/18 where i was assured that the internet will start working within 24 hrs. But it did not work.
Despite of defeceincy in service i am being charged the full tarrif.
This is a kind of mental harrasment i m facing and huge loss to my business.

Hi,

I have received this message which says

Games club service has been activated @ rs99.0 for 30day (S). Txn id s[protected], 21jan18 01:11. Service will be renewed after validity expiry. To use, click http://gamesclub.in (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789.

Spuulmovies service has been activated @ rs100.0 for 20day (S). Txn id n[protected], 21jan18 01:16. Service will be renewed after validity expiry. To use, click http://bit.ly/1QhM7Is (Data charges apply). To deactivate, call or sms stop to 155223. More services? Call 56789

The fact is that, i never activated those services and even though i have mailed them for more than 5 times, they didn't showed even little obligation to reply to my emails. Please help to resolve the issue. The mobile number is [protected]. Please help to take right action.

To: manager,
Dear sir,
My name is navashad ali i am using your airtel service from 2007, and i am happy, but now my personal prepaid no. ([protected]) has been deactivated because of not recharged from 120 days, but i am getting incoming calls and every messages, but now network is stopped, now i am suffering more because i am given that number to my personal banking service, credit cards payments alerts, adhara card link, gas connection, so i am facing so many problems,
My request is please start my service activate my same number or please provide me a another same number sim card i am ready to pay charges.
I am compliant so many customer care office they are telling we will send a request if number will available we will inform but still i am not getting any calls.
This is my humble request you to please response my mail and start my same number service.
I am waiting for your reply.
Regards,

Regards,

Hi,

Too much worst services provided by airtel.

Jio is time pe better hai but airtel ni kehne ko airtel best network but mai kafi time se suffer kar rha hu even complaint bhi kia but no positive response by airtel customer care they not care about their customer.

I am going to port my no.in other service provider but going forward airtel kabhi use ni karunga.

F... K airtel..!!!

I was using airtel postpaid and they were providing 10 gb extra for every extra month but in the end they charged us for using those data which they provided for free
Moreover they charged me ₹470 for transfering from postpaid to preepaid they said extra amount will be refunded in your prepaid no. But nothing happen.
When i complain regarding this they said they will waffer me remaining amount in 7 days now it is 1 month and they are still making fake commitment that they will return the amount.
I am using airtel for last 8 years never had such a bad experience.
But i cann't take this anymore.

For my airtel postpaid number international pack if 1199 is activated but when i landed in country where i am travelling i am not able to receive calls nor make calls. This kind of service is not accepted at all. I was told by customer care service representative that pack will be activated as soon as i land in sri lanka but nothing got activated. Either activate it or deactivate my plan. I am definitely not going to pay if its not working.

Dear sir,
We would like to inform you that i have opted from airtel secure against protection from damage of my handset. After rigorous follow up with airtel, airtel has rejected my claim on filmsy ground. It seems that airtel is just cheating to their customer by taking money and denying the services when claimed.
Since this come under irda they are not informing me the number of nodal officer apointed where rejection of claim can be challlenged.
I am finding helpless in this scenario.

This incident took place on 24th jan 2018 at your store located at 25/26, a block, brigade majestic complex, kalidasa marg, gandhinagar, opp to girias, gandhi nagar, bengaluru, karnataka 560009. The time is approximately between 1pm to 2pm.
I came here with my mother who is a senior citizen. We wanted to port her number to airtel. We took a token (E0xx - shailaja - 98xxxxxx48) and waited for our turn. When our turn came the guy said to wait at counter 2 and the person there would assist us. After about 30 min, we got our turn and sat at the counter no 2. Another customer came in between and the airtel guy decided to assist him instead. I politely told him that we have been waiting for half an hour and still you are serving customers who just came. He said just one minute and continued with the other fellow. I thought he would assist us after he finished. But he himself went away to assist another. I asked him what the matter was and he said he’ll be back. I told the other airtel guys too. They said he will assist. It was disrespectful behavior. And that too for a customer who has come for the first time. I can only imagine what hell i may had to go through if i had ported to airtel. Very unhappy with the experience. They do not have any respect for senior citizens. If you do not serve customers as per token, why do you have one? Even in fish market there is a system. You guys have none and no courtesy. If you continue treating customers like this, you will not go very far with your business. The person’s name is “balram” i understand that there may be work pressure, but that does not justify ill-treating a customer. Just say no. It is a valid answer. I wasted 45 min and my mother was not happy at all. I came here because my friends recommended me, but after sharing my experience, i am sure they will be more cautious in future. I probably am wasting my time writing about my horrible experience, but i believe change is only possible if i tell what happened and that the company should take this as a feedback to improve themselves. I was not expecting business class treatment. He should have honored the token and served the customer as per the system instead of displaying such lousy behavior.

My airtel broadband is not working for last 3 months. Regularly it stops working.
It works for 2/3 days and after 2/3 days it stops working.
I've complaint a lot of times but no permanent solution. Internet stops at-least once in a week. And to fix the connection i need to do 10's of calls need to talk some random customer care persons.
Every time some technical person comes, wastes a lot of time does some calls and after making internet works moves.
And again after 2/3 days the internet stops

My landline number is[protected].

Dear team

This is with reference to my airtel dongle connection no [protected], as per the below mail trail. I had already raised the request for disconnection of service due to non happy with the service, 2 times i have been called for retention of my conn. But i was already stick to my decision. As i have used your service a week only from the date of activation i have been assured by your representative o[censored]r retention team and they were sorry for the false commitments and informations been passed by your team while taking connection, further that no extra cost will be charged as i got my dongle on offer with tcs (Free of cost). I will have to return the dongle which i was ready and i will have to pay the 6 day usage bill though in pro-rata basis which will be raised on date of cycle due.

But surprisingly after my mail dtd[protected] & conversation with your retention team post 2 days off my mail, i haven't received any e-bill till yet.

Now today i have got a call from no [protected] 12:37 pm stating i am due with bill of rs2000/- i was literally shocked i was feeling like why i had opted your connection with such a false commitments and fill with miscomincations within the airte employees

With strong words i will not be paying any extra charges except my monthly usage as per my earlier communications with your airtel employees commitment and representative confirmations

I am sorry to say being a such a big brand your team is full with mis-commitments and less coordination. Being a corporate customer i will ensure if my issue will not get solved, i will escalate to next level and to my corporate services so that further we they will decide.

My connection no was [protected]
Connection end request date[protected]

Awaiting for justification
Regards
Abhishek tandon

They have activated my account and allowed me to add money through the app. Later when tried to pay through their app they blocked transactions from account citing kyc requirements. When i called customer care they didn't give any information about where and which documents to submit and asked me to search it on their website. If at all they require kyc why not to ask for it before activating the app or before allowing customers to add money. My amount of rs 610/- may look a small however when i searched online, i found i am not the only. I want them to payback my money i don't want to transact through them.