Airtel Complaints & Reviews

My airtel number is [protected]. I changed my old sim and got the new sim of the same number. After a day i could see the signals showing in both the sims. But the new sim is not working (No incoming, no outgoing). The old sim, i am able to do outgoing calls but no incoming calls. The dialers are getting busy and not reachable message when dialing to my number. Please resolve this issue asap as i need to make some urgent calls....

Dear sir,
My airtel no. Is [protected]. I had installed your my airtel app and add money in wallet but when i tried to make payment through my airtel app it shows that you can send money only upto rs. 0 in to bank account as of now.
I also visited at your store but they didn't gave me any relevant answer. Now tell me where should i go?
Kindly resolve the issue asap.

Messages are not getting sent in my mobile, if i call customer care, there is no proper reply from customer care.
Though i set smsc number +[protected]in my moto e4plus android mobile, messages are not being sent

If i go to local airtel office vikarabad, even there is no proper response and they are asking me to either take new sim and demanding rs 100 for new sim. Or go to hyderabad for solving my problem.

It's insane to give such response to a customer.

If i wanted to port my number too i'm unable to send sms. They are neither telling the port code or resolving my problem.

I have linked this mobile number to back and use this as permanent number so unable to stop using this number.

I'm experiencing this problem from around 5months, without proper response from customer care and local airtel stores.

I would like to go for raising an complaint in consumers forum as none are resolving my problem.

I'm a long customer of airtel, from past 3 months i'm not getting a proper signal at all for using the internet. I thought to switch to another service because of it's poor service but when the pack is about to expire in 3 days again it worked very well so i've renewed the pack with 448/-. Again i'm facing the same issue. Kindly resolve the issue asap, getting frustrated with the worst service from such renowned network.

I had a post paid airtel data connection # [protected] which had been permanently discontinued on 18th november, 2017 with the help of saltlake city centre-i airtel store & even i've paid the amount of rs. 70/- for the rental from 11th - 18th nov.17 as per airtel store executive. They have helped me to permanently discontinuation of the number. Few minutes later customer care called me & they did same. After few hours later the connection got the stopped permanently on the same day. Now i am getting a bill where an amount of rs. 1441.79 is showing as due which is totally fake & a lock in period amount of rs. 1200/- is showing in the bill. But as per my knowledge when i took connection the service provider representative informed me that there was no lock in period. So where is coming this option. You are requested to help me in this regards & waive off the fake amount.

I have loaded 1417 rupees in my airtel payment bank account of no. [protected] but m unable to use it. It always give error "debit from this account not allowed" whenever i try to transfer any amount to my bank account or if try to rrecharge or anything. When i visited airtel store they told me that they can't do anything regarding airtel money n told me to call 400 but that customer care no. Has no option to talk to customer care executive... So in this case i dont have any option left... I think i have lost my money...

[protected] (Parent), [protected] and [protected] (Child)
All the above mobile nos. Were on prepaid for more than 10 years.
Airtel office at bannerghetta road bangalore offered me post paid offer
Converting from prepaid to post paid where in child no. Will get waiver monthly charges. But so far, i have to fight for this waiver every month.
Fed up with the customer services i have opted revert back to prepaid connections for which airtel is demanding me to furnish the mandatory documents for this i am refusing. Previously i have submitted all the relevant documents may be umpteen number times. Why should i submit / furnish just for go back to the same scheme. Where are my documents previously furnished.
Airtel do not give timely connections, harassing customer like me.

My airtel digital tv account was suspended on 25th dec after that i had done recharge of rs120 after the recharge my tv account balance is 134. But my account shows suspended due to low balance. After that i had speak to there customer executive they told me your service will not resume because you have to recharge ur tv with minimum rs150. They didnt resume my tv due to low balance according to them instead of having rs134 in my tv account. Is it fair policy made by them i dont think so. Kindly do the need full.

Hi, i have been using airtel since 14 years and i appreciate the fact that i have been with airtel becox of the strong network. Since 2 years there is network problem at my home. I have raised a compliant in july 2017 and i have been following it up with airtel (National escalation team) but of no use network issue is not resolved till now. They are not giving me any deadline as to how much time do they need to solve the issue. Agents are rude whom i spoke to, i m not sure why are they not able to solve the issue.

I have disconnected airtel broadband on nov 8 of 2017. To refund 880 rupees they told they need 50 days. Even after 50 days, they are asking for again 20 more days to refund.

I lost patience as i have called and mailed many times to refund..

I think airtel is in debit... They need to pay loans to banks or what with my 800 rupees..?

Airtel is behaving like a beggar...

I am from northeast india, Imphal east.I have been using airtel like 4-5 years and more including my different no.Infact, all my family member uses airtel only. For a very long time, 4g coverage was very bad. It was fixed recently(I think ). I get the speed a normal 4g user would get. But it is very unstable. I measured the ping through speed test .it was awesome, but the high jitter put the network to a different level. It's all messed up. I can't even play mobile games peacefully.And I don't think a network with that much jitter can be called quality network. I hope it will fixed.

Dear sir,
My name is manish kumawat. I want the call details of the months september, octomber, november, december of 2017 because i needed it.
Please send me call details through emaill
My id is :- [protected]@gmail.com
My phone no is:- [[protected]]
I would be highly greatful to you i[censored] provide me the details of incoming and outgoing calls for my airtel prepaid no.
Regards
Manish kumawat
[[protected]]

Dear sir,
I am using airtel post-paid connection with phone no. [protected]and i’ve applied to change my connection type to prepaid on 18 november 2017, submitted all the documents required and i was told it will be activated within 48 hours by airtel customer service executives. However, it is not yet activated till date. I called the customer executive on 23 november 2017 and they told me that the postpaid connection will be activated with in two days and i requested for changing my 3 postpaid number (One parent sim and 2 child sim) and one child sim was changed and remaining which never happened. The customer service is too bad to provide the right information to the customers. Again, i called the same number when i called the number the executive on the other side said to contact the airtel store where i gave to change my number. But its not yet activated and i was misguided by this information. When i went there they told me they can't do anything. The customer service executives told me that i’ll get a call back with the status which never happened as well. Now, i’ve lost my patience as i waited over a month for a connection even though i’ve submitted all the required documents. I am very disappointed by the service provided and they made me do a lot of phone calls to the customer service who failed to provide the correct information. Hence i am approaching consumer court to get justice.

Airtel complain numbers = 1192650, 1193058, 1245065, 1246190
Rs. 9000 debited from my account while making a transaction through upi vpa address. The amount still not credited into the beneficiary bank account. Contacted the beneficiary bank but they are not able to trace the transaction with the rrn number provided. Today is 9th day and still not action taken place.

To
The chief managing director,
Airtel, india.

Sub - customer grievance about harassment.
Dear sir,
I, satnam singh aujla, would like to lay few lines into your kind consideration and favorable action that, on dt. 19/10/17, 11.27 pm (Call recording enclosed), i made a call at 121, regarding my recharge of rs. 399 but during my conversion with airtel customer care representative, told me that after my recharge i will get 1 gb data and local call free for 84 days which will last upto dt. 07/01/2018. But it a matter of great sorrow that when again i called on dt. 25/12/17 at 5.22 pm (Call recording enclosed), i was told that my validity of the above said pack will expire on dt. 27/12/17.in this matter i want to say that one of your representative told me that i will get 84 days of validity on (Dt. 19/10/17), and same representative of airtel company told that my validity expires on (Dt. 25/12/17), so by going through both the call recording you will know that this is how airtel company is harassing their customer and it also shows that you are least bothered about your valuable customer and has made a monopoly to harass their customer.

So in this regard i would like to request you to listen both the call recordings and tally them from your end and confirm that each call recording is the same as stored at your end. As now i will make it a proof against airtel regarding customer grievance about harassment and file a consumer case regarding the harassment and the treatment given to me.

But it is a matter of great sorrow that in spite of being such a big institution and such a branded make company and having good will in the market and as i am one of your old / valuable user. But i have to face a lots of problem in getting my legal demand fulfill this is really a pathetic response from such a big company and i am really disappointed with the kind of service provided to me.
Now you have left me no options other than to reach consumer court to get it resolved and to save my rights as a consumer and also publish the matter in social media and aware other consumers.
An earlier response would be highly appreciated.

Enclosed – each and every call recordings with airtel representatives.

Regards,
Satnam singh aujla, [protected], [protected].

Dear concern

It is very surprising to know that airtel is misleading its customers by providing wrong information when it comes to suggest best plan.

They had suggested me a best plan as inr 299 which was non hd and was covering almost all hindi entertainment, informative, news and movies channels.

Believing in the company's commitment to provide best to its customers, i continued to recharge for this plan month on month.

Just of curiosity i googled few airtel plans and figured out i can get all the benefits of above plan and that too in hd in just inr 232.

Relay hurt by the unethical practice of such a renowned company.
Just to earn few penney's from a customer they have lost all my trust.

Will be checking all my accounts associated with airtel.

It is given that, there will be flat 50% cashback on recharge through airtel payment bank.so i recharged for 448 and i got only 20rs and when i called customer care there were telling that you should recharge 5 times to get 50% cash back.so
Now the point is the given information about offer is wrong so i need full cashback and i dont want any offer from your side.

Hi,

This p. Kumar from bangalore, i'm a airtel postpaid user (Mobile:[protected]) for almsot 10 months.
I'm facing network issue from august 2017 and i have submitted compliant for the same. Compliant no:79091460 and many more.
Till date airtel is investigating and trying to resolve my network problem, but charging me exactly same. I feel whatever the bill i'm getting from 3 months and i paid is not correct as per the my usage.

Tried fetching grievences cell contact address to escalate my concern, but unfortunately the information is not available in interent nor customer service people knows.

This is realy very frustrating and need to know whats the status of the complaint and it's resolution date.
Anyone can help me. Thanks.

-p. Kumar

With due respect still (Cos anyways its my money which is locked in airtel and i need that back!)

Mr. Gopal vittal, have you or your ancestors built this company by stealing customer's money like this all this while?

When a customer calls/mails regarding an issue, please ensure you address it! You are employed/owning the organization just because of the fact that customers are using your (Least happy to call this a service though). If we, as customers, are not there, i hope you understand what's the future of you and your firm?

If a leader himself is lethargic in responding or resolving customer's issues, then its obvious that your appellate officers/nodal leaders/customer care team will follow your foot steps too.

I have around 1.3 k & 2.2 k in two of my numbers which is loaded because of the issues at your system's end and they happily returned the money to the main balance, which is the easiest trick from your end, is it? Its been almost 6 months and the balance is still around the same here! I am unable to use the amount to do the recharge freely as well! And, now, adding fuel to the fire, this 448 (Highly advertised pack) is available on my device but am unable to recharge that as well! You want the customer to do retail/online recharges and not use this main balance for ever and you can happily peacefully eat lunch/dinner with customer's money? Are you kidding me? How can you lock around rs. 3, 700 of a customer and drink water / eat peacefully at your end? Don't you feel ashamed to do such an act? I seriously didnt want to go to this extent, but you guys made me do this!
Trying to build an empire (In your dreams) with customer's money is such an act of cheating!

I am not able to even throw my sim now, cos i need my money back!

I am not sure if there is really a quality audit process available for your customer care team / escalation team's responses! If not, please have one!

And, when you have some time and when you really worry about your company's growth (I don't think that's your first priority though), please refer to the social media pages for gathering some harsh feedback about your company's reality check on the floor; and try to start helping the customer atleast after that!

For eg. https://www.facebook.com/AirtelIndia/ — you guys have 1.5 stars out of 5 in the page and this is your stats

5 stars
4 stars
3 stars
2 stars
1 star
1.1k
281
236
542
11k

Top 15 reviews are just 1 start, that shows how your team tortures the customers by hiking up the prices and not doing justice for the money.

Some of the issues raised till date, i am sure you wouldn't have even read it once, so pasting it below for your view

Nov 7 -

"every other time, i had to raise a complaint and forward it to the higher leads to get it addressed with care, right? And, i also need to loop in so many email ids to increase the severity of the complaint. Is this the way your team is trained to attend to customers? What's the use of bringing 4g let other any new things in the communication front when the basics of addressing customer queries is not handled. Do you think customers are stupid enough to get all the nonsense rude behavior of the so-called customer care team and even the appellate team. Such a pathetic response, not even allowing the customer to ask the questions promptly and giving all sort of false information. Is the only motive of airtel to steal the money of customers?

I ran into heck loadsa problems during my international trip and as a result got the refund amount as talktime balance, which in itself is an act of stealing. Now, i am left with 1.3k in my balance which i want to use for recharging to just burn out the amount and throw the airtel sim once and for all. I did a contribution by spreading this wonderful act of airtel to people around and am proud to say have stopped atleast 3 of them from moving to airtel recently. People like me will be there everywhere cos we are damn pissed off with the pathetic responses / services that you provide.

Now coming to my current problem, why am i not getting the 399 (70 days unlimited calls/70 gb) pack reflecting in my account now; when i checked with the customer care team, they had it reflect in my account yesterday, i didnt opt for it cos only 6 hours were left during the day, when i logged in today morning, the pack's rate changed to 448 (If am not wrong). What's the reason behind this act? Do you have the motive to just steal the amount and not give proper service to the customer? Do you think you are the only company who provides telecom services in india?

Refer to the below trail for more information."

Nov 17 -

"after all the mail churn and trying to disturb the customer 23 odd times by calling him during odd hours from your so-called"ceo_desk"(Some odd lady employee called me), is this the resolution action your team is entitled to provide to the customer?

Dear mr. Viswanathan,

Thank you for your email dated 11th november 2017 for regarding transfer of excess amount for airtel mobile number [protected] and [protected].

As per your telephonic conversation on [protected] with the undersigned dated 16th november 2017. We would like to inform you that we regret the in feasibility for transfer the amount from airtel number to airtel money bank as there is no provision to process the same.

For any future assistance, please contact us at [protected]@airtel.com.

Regards,

Soniya na

Customer experience

Bharti airtel limited

You guys stole the customer's money because of the technical problem at your end, the customer lost around 4, 500 rupees which is locked in the airtel balance now! I am unable to throw the sims because of this and is this the respect you give to the customer from whom you flicked the money? Soniya called up yesterday and asked for my wife's number and said" i know your number, but not your wife's number, i will need it to transfer to the team to get your problem resolved. Thanks for staying with airtel"and replying in the mail post the call like this? Is this the way you deceive the customer? First, you guys steal money and keep that as a balance and irritate the customer. If he had this money in hand, he would have gotten some interest out of it, which is blocked now! You guys will get the profit from the stolen amount and on top of it give wrong commitments to him and irritate him to the core. All that i asked was to transfer the money to airtel money account which is again your unit only, you can't even do that!

Mr. Gopal vittal (If you are the ceo) or someone who is supposed to act on this issue, are you really thinking that keeping your mouth shut for all these issues will end up growing airtel's business in india. Definitely not!"

Nov 25 -

"team and ceo,

I have raised a complaint in the consumer helpline gov site and they have asked me to forward the complaint id 512242 to you!

Once again, kudos to all the rupture you and your team has done till date, in stealing / looting the customer's money, and providing sub-standard pathetic service to the customer!

Bharti airtel, you guys will eventually face serious consequences for all this non-professional act in stealing people's money for such a sub-standard quality!

People are waiting for the right time to throw away their airtel sim cards to drains! It will happen soon for sure!

-viswa"

On 24th dec 17 network got disconnected. While talking to your help line numbers, they told to remove the sim and switch on and repeatedly told by many of members connected through help line numbers.
On 25th, even calls could not be made. When visited your airtel show room at pondicherry uzhavarkarai, they told sim is not working. Accordingly, i purchased new sim by giving aadhaar details. At the show room they told it will be activated at 7 p. M. Yesterday. When it was not activated, i again went to the show room. They told the sim activating office is on leave, it will be activated at 1 pm today. It was not activated till 2 pm. When again contacted your show room, they are again taking excuses that the sim activating office has not done their work, this and that. But ultimately, i am the user suffering for the past two and half days.

Please expedite to rectify.