Airtel Complaints & Reviews

I have purchased my android dual sim mobile recently and converted existing sim to 4g sims on 14th dec, through your store opposite to kamakya theatre bsk 3rd stage.

Both the sims activated but sim pertaining to [protected] stopped sms facility and outgoing calls delayed or cancelled frequently. After lots of attempts connecting.

Because of above i am put into lot of inconveniences. I can not get otps for netbanking/recharges/ticket bookings.

The 2nd sim though activation message received, signal received rarely and all the times it remains as 'no services' 'emergency calls only'.

Expedite the correction and avoid further inconveniences.

My postpaid data got finish & i wanted to activated a smart pack of rs 300 for 1 gb. It was not successful becoz of system upgradation. I made a 2nd attempt with rs 175 for 500mb thinking that maybe that pack has prob. This was again not successful. I tried a last 3rd attempt with rs500 for 2gb then i was told its done. After few min i get a msg of all 3 packs been updated. I just wanted small pack but tried different packs thinking some problems occurring with individual pack updating. But i see my acc is charged with 300+175+500 rs without my knowledge. This is cheating.

I am feeling let down by airtel today. I was wondering why my data used to get over very quickly although it was 1gb per month. When i went to airtel sales office, to my surprise i came to know that i was getting only 2gb per month. When i took my postpaid plan i was offered 1gb per day. Now my question is why my plan was changed without my consent? It is also quite surprising that today i was offered a 20 gb per month plan with all other offers same as 549 plan. My question is if the postpaid plan offers are better at lesser price then why do airtel keeps charging a older higher price. Why does a custome have to go and verify the latest offer? If this is the case then what is the benefit of postpaid plan? Airtel ofders postpaid plan of 450 with 1gb per day and similar calls for 4 months. Why cant airtel make postplan remain better compared to prepaid? Going back to my first question, who gives right to airtel to change my data plan without my consent? I hope most o[censored]s complain and file a case.

Hello,

This is asmita sagar shedage, holding [protected] number of Airtel company.

I am having multiple issues related to my last three bills which are unresolved by your customer care and AOR center ([protected]), 27th main, HSR layout Bangalore, after giving more than 15 visits and N number of calls to 121.

The issue is as follows,

1) Before October this number was in Maharashtra circle, but in October month I ported this to Karnataka circle.

2) On 06/10/2017 I received bill of 1688.49 (Billing period- 05 Sep - 04 Oct), in this bill I have been charged 800 rs extra for data usage, but in bill allotted limit is 1999230 and used is 163959. So the 800 is not valid.

3) Before the payment of above bill I received one more bill on 27/10/2017 of 1702.00 Rs (Billing period- 25 Sep – 25 Oct) which included previous bill (1688.49) and charges for the remaining days from month of October (266 +47 tax) as per new plan from Karnataka circle.

4) After this I went to Airtel AOR center ([protected]), 27th main, HSR layout Bangalore and met Mr. Shridhar, after having multiple visits to store for about 15 days he told me that issue is resolved now you do the payment of rupees 902 (1702 total bill – 800 which was extra). Which I did on 14/11/2017.

5) After doing payment I got automated calls from airtel that your bill is pending and to avoid disruption please pay, so again I visited store met Mr. Shridhar and informed him. He raised some query and the automated calls got stop for while.

6) Again on 25/11/2017 got call from airtel that please pay the bill otherwise your services will get disrupted. I was out of town so couldn’t able to raise this issue at airtel and suddenly on 27/11/2017 my services got stopped by airtel.

7) I called 121 from another number on 30/11/2017 and raised concern, after explaining the things the executive agreed and said the query is raised and number will get started in 72 hours which then got started also.

8) Now again on 27/11/2017 I received bill of rupees 3107.27 (Billing period- 26 Oct – 25 Nov) which included (399 this month charge + 90.82 tax + 100 late fee + 1711.85 for last month)

9) Again I visited airtel store and met Mr. Shridhar and his manager Mr. Robert, both confirmed me that yes again this charges are extra and we will resolve it in 24 hours, I went after 24 hours they did not resolved it and asked me to come on 14 December which is the due date for bill.
I visited same store on 14th december and they asked me to pay 500 only which will be the 399 this month charge + 90.82 tax. They told me that 100 rs late fee is invalid and 1711.85 from last bill is also invalid.

10) However now again I started receiving calls from airtel to make the payment otherwise my service will get stopped.

Following are the request numbers I received from customer care in this whole matter, 81816167, [protected] and 81203569.

It is really frustrating that the service provider who claims that they are India’s leading service provider, do such service to their customers.
AOR center ([protected]), 27th main, HSR layouts people I visited, always will be on leave or outside the office and same thing I need to convey to new person and again he will ask for certain timelines.

I am really fed up with the kind of situation I am because of airtel.

I hope airtel will pay your immediate attention to resolve this issue and clear my account which is still showing up the amount of 1788.45, as I have paid 500 for this month also.

It is very painful to receive such bad service from airtel, not getting resolutions on time and explaining same thing to each and every time.

Kind regards,
Asmita Shedage

I have recently purchased a new android multi sim mobile. I have ported to 4g sim to both mobile numbers. It is initially told both sims will be activated within 24 hours.

Though the sims are activated for sim number[protected]u imsi [protected] there is no sms service available and outgoing calls not easily connected. After continuous attempts 8 to times call connected with great difficulty.

For sim number[protected]u imsi [protected] 'no service' indicated.

It is inconvenient to access my net banking/recharge/ticket bookings due to sms for otp not generatef due to above grievances.

Your quick action will be very much appreciated.

I have ported my number from reliance to airtel on 14th November. Reliance have closed it on 16th November and Airtel have still not ported my number. Whenever you call airtel customer care they will tell some new nonsense and will tell that your service will be started within 24 hours.
And its been 1 month that they are harassing me. This is my business number and it has affected me alot in my business. Even i have paid extra amount to reliance when I chose for port so that they dont do any tantrums. And it is my biggest mistake that i have done to port it to Airtel, I think.
KINDLY HELP ME OUT.

Airtel prepaid has been cheating a consumer most of the time. They will show different benefits in their Airtel app online recharge but after recharging a person will get a different benefit which is really an inconvenience for a consumer. Moreover when I try to contact a customer care they will just divert to some other calls. Please take up this issue seriously as the consumer is paying and after all this problem arises not only once.

Sir/Madam,

With reference I Aklank Jain use Airtel prepaid services since last 10yrs. We recharge my Mobile
No.[protected] @ 195/-on Dec-14th-2017 at 8.55PM as per your offer plan all out going calls STD/Local
free & 2GB Data for 28 days with transaction ID [protected] When i didn't receive 2GB data we call
customer care ref No.RANDE [protected] for missing 2GB Data Executive told me in our company some
technical problem please wait 24Hrs. we agree & wait.

After 24Hrs Dtd.15-12-17 we called again with ref No.CBNRD [protected] Executive told our problem not
solve please wait 24Hrs. we agree & wait.

After 24Hrs Dtd.16-12-17 we called again with ref No.CBNRD [protected] Executive told our problem not
solve please wait 48Hrs. we agree & wait.

After 48Hrs Dtd.18-12-17 we called again with ref No.CBNRD [protected] Executive/Senior Mr.Suresh told
me you are already use 2GB Data in 3days i told please give detail usage 2GB data but he give answer
please check your mobile we are not availabe for this. I force for arrange he said me ok we will
arrange tommorow. i agree & wait

Today 19-12-17 I call again with ref No.CBNRD [protected] but no any details arrange from your side
Executive/Senior told me in your offer recharge @ 195/- only outgoing calls not applicalbe 2GB data
against this offer. I told to her if no any data in this offer why your senior or executive say wait
for 24 to 48Hrs She told me all senior & Executive give me wrong information & cut my phone after some
time your complain office phone come & told me why you are not compromise our senior or executive for
4Hrs. we told i am waiting 4days but not any response from your side all executive & senior give
different answer about this matter all tolerate this matter.he use rough language & told we can't give data & your all services will close

So sir please request to you please solve this matter & arrange data for my future services.

I hope you will solve this matter as early as possible & give batter service provide in future.

Please find attachment my offer screen shot & all reference No. calling to your customer care.

Thanks

Hi Team,

By mistake I have recharged another number, I reached Airtel customer support but response is not positive, I request you please take this complaint and refund the recharge .

I have reached paytm they are telling to reachout Airtel only, since it has gone to the customer so they can not help on that case.

Thanking you in advance...

Here the details:
Date:18/12/2017
Time: around 8.00 AM

Wrong no :[protected] amount 448 TRID[protected]

correct no :[protected]

Regards
Bala.D

Sir/Mam

Sir, I am a airtel customer since last many years. Recenntly I have a broadband connection from airtel for my PC. That service of airtel is not working properly. I am complaint many times for problem facing for internet & telephone connection to your representative many times. But till today my complaint can't resolved.

So, please disconnect airtel landline [protected] connection today 19/12/17 only and issue me full & final bill after deducting broadband charges ( Rs 500) & telephone charges ( Rs 650) which I am paying to your representative at the time of connection.
So that i pay this and come out from this mental torture of airtel company.
Airtel company representative call only for bill. Not a single one interested to resolve problem facing by the person.
I am pay bill only when u can issue me full & final payment for airtel landline [protected]. Otherwise I can't pay bill.
If you can't resolve this problem today only. Then i have no place other then going to consumer court because i am requesting many time for disconnection of this to your representative and airtel offices.

So, please issue me full & final bill for airtel landline [protected]

Thanks

Sanjeev Kumar Sharma
#2324, sector-64, mohali
airtel landline [protected]
[protected]

Hi,
My airtel digital tv consumer number is [protected]. This is regarding the set top box issue i would like to register my complaint. Recently in the month of july-2017 i replaced with new set top box. I paid rs.400/- for that. Again today, 19-dec-2017 the same set top box issue surfaced. I registered a complaint in the call center (Service ref#.[protected]. I received a message from the call center and received a message there will be no service charge received for replacing the set top box. But the technician was charging for adapter which cost about rs.200/- plus service charge rs.150/-. So a total of rs.350 i paid for the issue. I received the receipt (Receipt #4201). Because of the technician fault (Not fixing cable properly, not fixing connector properly) i had called him for service a couple of times for the past 3 months. For each visit i paid him rs.150/-.
When i want to escalate the same to the call center, the people are simply asked me to wait and finally the call got disconnected. I fedup with this company and the people.
I want to register this as a complaint here.

Dear sir,

I am a regular customer of airtel since a long period and now recently made recharge of airtel 4g services of rs 448/- according to which i will get a daily data pack of 1gb of 4g services and free local and std calls but since that period of time i am not able to get full 4g services in srinagar and when i made an inquiry about the internet speed, i was informed by the customer care of the airtel on dec 18, 2017 at 10: 15 pm that 4g service is only available to some selected areas in srinagar.

I got totally unhappy with the reply of the executive of the airtel customer care and his senior but maximum time i only get 2g and 3g internet speed, i request you to kindly look into it and issue orders to airtel to restore 4g internet fully in kashmir

Regards

After porting my number to airtel, the activation process is pending due to verification issue. Unable to connect to the number suggested by the agent "59059" and therefore not able to connect to any network.

Need immediate assistance as my active no has been disabled due to this delay. Mob no [protected]. Please respond and assist. Need help in activation of my sim immediately.

Hi my name is ishu pachouri i purchased the airtel secure handset against
Damage plan. So when i claim that against my handset damage company will not provided and they will refund my money which i pay every month.

If am talking about there 198 reperesentative they dont know tho handle a customer they all are unprofessional, i am already mail [protected]@in. Airtel.com against many time but still they will not take any action.
Sometimes 198 reperesentative will provide wrong information, they dont have proper information regarding there product.

All the plan and product of the airtel is fake.

My number is [protected]...almost 8-9 days ago I applied for conversion of my SIM from post paid to prepaid...and it was told from Airtel office that when network would gone you will insert your new SIM. Today when network have gone I have inserted my new SIM but no network is there till now. WHat to do?

I have been working in hitech city, phenix info city sez, hyderbad, i have been noticing that the airtel 4g speeds are dead slow and many times, it displaying 4g but no internet connection, the same issue i have been facing while i am commuting hitch city to jntu.
If this is the case i am going to switch my netowrk provider as soon as possible, what is the use to have 70gb data left with airtel postpaid sim.
What a shame airtel.
While i am complaining about network issue, you guys know the problem but acting smartly like not knowing anything about network issue.

Atleast trai should consider this kind of thieves and give proper punishment.

Dear airtel team,
My name is arumugam and my mobail no is [protected]

For your information i have went to your air tel office coimbatore lakshmi mills branch on 15/12/17 friday to sort out my gas subside amount. There i met your executive mr. Ranganathan around 4 pm, he asked me to sit near about 20 minitue and he did not answering me any thing he talking about with the neighbours and staff,

Aftrer that i asked him if can not do my process tell me i will meet some other executive. Then he told me for your process i need tab. That is not available here give me your mobail phone i want to know you m pin. He did some thing and looked my sim

Regarding this i have made a complaint to your customer care on the same day as per their advice i brought a new sim on saturday to activate the same number ([protected]) so for its inactivate. I din't know whats happening in your airtel office.

Continues follow ups were made with your person who issued me a sim still he replying me with in one hour it will be activate sir. This is i am hearing from the guy still saturday the sim no is [protected] 0097 imsi no is 4049 4099
8370 097

Kindly look in to this and do me a need ful. I suffered a lot for last 3 days

Regards
Arumugam. V
Production manager
Shiva texyarn ltd
Technical textiles coating division
Annur ciombatore 641007
[protected]

Hello.
I have airtel number : [protected] and my name is vikalp namdev
My airtel payment bank never allow me to pay money for anything. I don't understand why it then allows me even to credit the money, if i cannot use the app and spend it.
I have around 244 rs in the airtel wallet and i want airtel to either solve the issue with my account, or refund the money.

Dear sir,

I am consumer of airtel dth and i live in chennai. I received two calls from the number[protected] on sunday 17th december at 10.37 am and 12.31 pm a girl asking me to recharge my dth for rs 160 / and told me if i recharge i would avail an offer to watch all my existing channels for a period of one month from the day of recharge. I recharged on line immediately and after next two days i am getting a recharge reminder saying that my balance will end in three days. I raised a complaint on air tel customer care for which i recieved a complaint number about this fake call and fake offer. But nobody answers me properly. Kindly look in this matter as i feel cheated.

I don't understand whatbstrategies are being used by airtel. I have recharged my prepaid number with 400 something plan which gives 1 g b per day for 70 days in which till date i havw seen max 10kbps speed... If that 1 gb gets over and i have urgent stuff to be done i do a top up of 2 gb for 3 or 4 days...in that top of i see even 9 mbps speed and in this case area does not matter... I am sitting at the same place where i used the normal plan.

Airtel, can you just elaborate why is this?