Airtel Complaints & Reviews

I have a jio prepaid mobile and since most of my family members have airtel postpaid, i also wish to port my jio number to airtel. Initially on 02/12/17 visited their customer centre in bangalore hsr layout and per their advises submitted all requisite documents of my wife's parent airtel postpaid number and also her fingerprint impression and generated a upc number valid until 7/12/17 and shared with the concerned executive of that centre. No action and hence spoke to their customer care 121 and lodged a complaint under ref. Bal/56625003 dtd5/12/17. No action and hence again visited their above customer care and due to some technical error per their request we resubmitted all the documentation and fingerprint. Also generated another upc and shared but no action. Complained to their nodal officer under sr 81595387/5.12.17 & again under sr 8177041 dt.10/12/17. Based on their advises visited the same centre and represented and again generated another upc valid until 24/12/17 but still no action until today, ie. 15/12/17 for such a small mobile portability process when trai and govt. Of india legally permit mnp between telecom operators. Can trai or consumer forum intervene as i am now with no phone and plans of either operator and no positive response within specified time frame for action. Whom to be blamed or is it my mobile portability request illegal for airtel. Spoken to so far 25+ executives of airtel and visited 3 centres of airtel, generated 4 upc nos. And got the jio approval for portability but no action. Hence complained to nodal officer desk and appellate desk. No concrete action either positive or negative till date from any of those approached airtel personnel. What best can we do in such an arrogant and lethargic service providers and can theiir airtel promise be trusted.
(Copies o[censored]pc nos. Generated and jio approval messages will be sent upon your request)

I recently deposited an amount of rs. 147 in my airtel wallet. Now when i try to do any transactions from it a notice appears and says "debit for this account is not allowed". I would like a refund if airtel can't process transcations beacuse it sure as hell can accept addition of money into the wallet. Neither can i transfer the amount to anyone nor can i use it to recharge my or anbody else's number.

Dear sir

My mobile number [protected]
My december month bill i charged from airtell 118 rupees extra. It'd cleared in a bill in a name of late fee charge i paid a bill before one day to due date it's reflects in a bill also but airtell charging me extra and airtell promising me extra 100 rupees discount of previous month extra charges in this bill but i am not received this discount but reflect in a bill i contacted customer care also but nobody response.
Please help me

Karthik
[protected]

Dear mr riaz,

My name is soumik prasad
Mobile num : [protected].

Issue: sir today around 1:30 approx i had made a payment of my postpaid account of rs 500 via my airtel app payment wallet.

Now with your great app says thank you for the transaction message came but within few mins some another message came as failed transaction, so i have redone the transaction via the payment app now this time message comes as thank you n all.
Now when do i check my bank account balance found that i had made a 2 time transaction of rs 500 of paying the bill so i had given a call to the customer care another good expirience the person pickup the call was in his own dream world speaking what god knows so asked for the supervisors help now the person came with complete timeline n details as to take the call n put a complain letz the customer go off to sleep for 10 days.

Now my question rises like i was a reliance customer for around 5-6 years n old one mr lijo fron airtel sevice manager took my account n told me to get in as i also do found the confidence n approach that being the best in the telecom sector lets go for it.

Trust me its a horrible expirience which i am getting from day 1 like bill payment issue app issues now what else left. What kind of service and approach which you do towards the customer?

Like to get my own money which i have paid the billed amount n with the mistake of your airtel app i have done another payment as a loyal customer now ihave to wait for this whole complete month correct? Which is being said the tat by the customer service team see rs 500 is not the issue that i have paid but the its the revert back of the services which i am getting its just awesum.

Its just really making me sick n tired of it why is such so? Why should i bear your issue? You say itz airtel promise postpaid promise its all fake nothing which you can do.

Requesting you if you please go through the email want an revert which i need to buy. Else i am marking the email to all the heads who are available in the system.

I would require an quick and prompt action on this regard.

Thanks & regards

I want to change my number from postpaid connection to prepaid connection as i am very disappointed from the postpaid plans. I had clear all my bills. Kindly help me to solve this because i am not able to pay the unnecessary bills. If my problem will not be solved within today there is no other way to port my sim or change it. So please register my complaint and help me to convert it from postpaid to prepaid.

Dear team,

I haven't got any refund for the the failure transaction (Transaction ref[protected], which was being processed on 25th nov.

My axis bank got debited with below mini statement and corresponding mobile number ([protected]) is not recharged please take steps so that my account got credited back.
I have added all the necessary information related to it.

I have received a bill from airtel for a period they have not provided any service. Now, i am getting frequent spams to pay my bill. When i complained they waived off the faulty bill but left approx. 9 rupee pending.

Yesterday (15th dec 2017), the customer executive request me on call to drop a mail today (16th dec 2017) so that he can waive the remaining amount. Which he was not able to do due to some technical issue at their end. Then the same person went on to write a different date (1st jan 2018) on the mail. Now, they are calling me and asking me to drop a mail in jan2018 to get the amount waived. When i declined this request, they sent me a link to make the payment for the fraud bill they have generated.

Now, the issue is why should i send any mail to get a waiver for a service which was never given to me. And, if i have to send a mail to them, then technically i am providing them a service. And for that i need payment. Else, they can go and waive it off, without needing a mail from me. As they have billed a non-customer of the mentioned service, they cannot hold me hostage to send any mail to them

I was vodafone customer but airtel offered me better plan and have promised me for better connection so i port my number from vodafone to airtel but ever since i port my connection i am just complaining about the service. They always say i will get a call from technical team but it never happened. Airtel is claiming to be the india's biggest network but i must say you are worst then any other service providers.
I want assurance of network and internet speed. If you can't offer that then i need refund and compensation for the time i wasted behind complaining.

After inserting the sim, when the signal came i dialled a number and call was not going. So i removed the sim from phone and thought to use it later when it get activated. But then only i came to knew that once the sim is inserted, it should not be taken until it gets activated. I inserted the sim 2nd time and waited long. I dialled 59059 for the activation but the call was not connecting. What should i do to get my sim activated??

Airtel stores manager was asked to migrate said no from pre to post paid service, which was done but service stoped on 29 nov 2017, due to defective sim, sim was replaced but service did not restore. Again was asked to replace the sim which was done, still no service.
I have been requesting and visiting airtel office at hamirpur 177001 but in pain,
I am told at some level my profile has been fiddled with by airtel office and not been able to restore the service till date. This causes great hardship both financially n mentaly. Ok wish to why sincere efforts not being put by the company to restore mob service on no [protected] as yet.

I recently changed my number from airtel prepaid to postpaid. Before 3 years ago, this sim was already ported with telungana to chennai sim.
Since the day it got activated, i am unable to recharge online through paytm or my airtel app. The transaction gets declined in both the cases without any reason.. I tried recharging other airtel numbers and they all worked fine. I would like to request you to kindly look upon this issue and fix it as soon as possible.

I wanted to start a data pack which is given as best offer for you by airtel by deducting the required pack amount from my main balance.in the airtel app i am having an option to pay the charge through main balance however when i tried to proceed further by select in that option i am getting an error message as recharge un successful due to technical error please try again. When i repeated the same procedure again it gave me the same error several times.
After getting this error number of times i decided to get help from so called airtel customer care but instead of helping me in recharge the customer support directly denied that this option is not available you have to visit a retail shop and pay the money and start the service. I tried to convince him that i do have an option of recharging from main balance in airtel app but he refused and asked me to drop a mail by taking the screen shot.
I am using airtel from last 10 years but this kind of support is not what we expect. We have our money in main balance we want to use it else where but the company is not allowing me to do that. Even i asked the support person if i will be able to send the money from account balance to airtel wallet he said no you cannot. I think if a person does a recharge of certain amount then he should forget about it and assume that the money is gone now and these corporate vultures will won't let you get back your money.
Please take some necessary actions on this. Uploading the required screen shots for supporting my claim.

My self savitri, iam the long user of airtel prepaid connection,

Few days back airtel has statred vedio, game centre etc on my airtel number withoout my permission and deducted my money, i have deactivateed the services through sms and call but again my money deducted.

If you will dedudcut my money even stopping services or activate service without confirmation from customer i will file the report in consumer court.

Therfore you are requested to refund my all deducted money other wise i will take help from consumer court.

I have save activated and deactivated all sms for my future reference.

My airetel no. Is [protected].

For the past three days from my phone [protected] the out goinget calks are diverting and automatically disconnect the call is have spoken with complaint but so far not clear this problem and i went ann nagar airtel show room regarding this issue they raised a complaint mail to technical department that said with 4 hours it will solve but they have not solved the problem so i request you to attend this [protected]@gmail.com learning km mediatly i have to call my boss and staff regarding work. Request you to clear it immediately

This is really frustrating, that i am continuously following up for my 304 rs, which i have forwarded from my airtel payment bank [protected] to vodafone [protected]. But not reached anywhere nor to vodafone or not to any of of my account where that number is linked. And your guys like dumb coping and pasting same response from day 1 i complained.

Please help me to understand what is the destination where it reached.

I am forced to escalate as even there 2nd level escalation i. E grivenance email id is incorrect.

I have a cug card i opted out of voda and ported out its been 10 days and i can not have any service on my airtel sim card. As a student this has been the worst professional service ever and i strictly am not going to let this go through without attention of legal authorities. It's been over 10 days. I used to get calls from airtel everyday to port but ever since porting not once have they tried to help. What kind of professionalism is this? Is this how you treat your valued post paid customers?

By using airtel money i want to transfer money to bank account but instead of that a recharge done on[protected] at 11:04pm for rs647.00 and trans id is :[protected].

My phone no.[protected]

It was done accidentally and there is no use of it to me. I request you to cancel the above transaction and credit the amount to my account

Regards

T. Niranjan rao

I have recharged my phone from bank app on 13 december 2017
. I always do the same kind of recharges.
Never been in such situation.
Amount deducted rs 500 from bank but airtel did not recharge my phone balance. Now i have 5 rs as a talk time.
I am at loss of 500 rs. Without any reason. I can not call my bank for this cause no balance in phone. What should i do.
Where is my money gone?? Do any one have any idea??
Or should i get an idea?

Dear sir,
my mobile number [protected], I have this mobile number link to aadhar on ritelar but your ritelar open airtel payments bank account.
But I have no need this account so please close airtel payments bank account (account number [protected] ) very needful.

Thankas & Regard
Manoj kumar patel
[protected]
Katni mp

I from Gujarat Ahmedabad. On 11.12.2017 I purchase a new Sim and they And take 300 RS from me and told Next day it will be activated.but after that no calls nothing yesterday day on 13.12.2017 I called then they me it on hold till no information. Their is not a matter of money but people cheat me that hurt me so much. Really hurt my no [protected]