Airtel Complaints & Reviews

I wanted to start a data pack which is given as best offer for you by airtel by deducting the required pack amount from my main balance.in the airtel app i am having an option to pay the charge through main balance however when i tried to proceed further by select in that option i am getting an error message as recharge un successful due to technical error please try again. When i repeated the same procedure again it gave me the same error several times.
After getting this error number of times i decided to get help from so called airtel customer care but instead of helping me in recharge the customer support directly denied that this option is not available you have to visit a retail shop and pay the money and start the service. I tried to convince him that i do have an option of recharging from main balance in airtel app but he refused and asked me to drop a mail by taking the screen shot.
I am using airtel from last 10 years but this kind of support is not what we expect. We have our money in main balance we want to use it else where but the company is not allowing me to do that. Even i asked the support person if i will be able to send the money from account balance to airtel wallet he said no you cannot. I think if a person does a recharge of certain amount then he should forget about it and assume that the money is gone now and these corporate vultures will won't let you get back your money.
Please take some necessary actions on this. Uploading the required screen shots for supporting my claim.

My self savitri, iam the long user of airtel prepaid connection,

Few days back airtel has statred vedio, game centre etc on my airtel number withoout my permission and deducted my money, i have deactivateed the services through sms and call but again my money deducted.

If you will dedudcut my money even stopping services or activate service without confirmation from customer i will file the report in consumer court.

Therfore you are requested to refund my all deducted money other wise i will take help from consumer court.

I have save activated and deactivated all sms for my future reference.

My airetel no. Is [protected].

For the past three days from my phone [protected] the out goinget calks are diverting and automatically disconnect the call is have spoken with complaint but so far not clear this problem and i went ann nagar airtel show room regarding this issue they raised a complaint mail to technical department that said with 4 hours it will solve but they have not solved the problem so i request you to attend this [protected]@gmail.com learning km mediatly i have to call my boss and staff regarding work. Request you to clear it immediately

This is really frustrating, that i am continuously following up for my 304 rs, which i have forwarded from my airtel payment bank [protected] to vodafone [protected]. But not reached anywhere nor to vodafone or not to any of of my account where that number is linked. And your guys like dumb coping and pasting same response from day 1 i complained.

Please help me to understand what is the destination where it reached.

I am forced to escalate as even there 2nd level escalation i. E grivenance email id is incorrect.

I have a cug card i opted out of voda and ported out its been 10 days and i can not have any service on my airtel sim card. As a student this has been the worst professional service ever and i strictly am not going to let this go through without attention of legal authorities. It's been over 10 days. I used to get calls from airtel everyday to port but ever since porting not once have they tried to help. What kind of professionalism is this? Is this how you treat your valued post paid customers?

By using airtel money i want to transfer money to bank account but instead of that a recharge done on[protected] at 11:04pm for rs647.00 and trans id is :[protected].

My phone no.[protected]

It was done accidentally and there is no use of it to me. I request you to cancel the above transaction and credit the amount to my account

Regards

T. Niranjan rao

I have recharged my phone from bank app on 13 december 2017
. I always do the same kind of recharges.
Never been in such situation.
Amount deducted rs 500 from bank but airtel did not recharge my phone balance. Now i have 5 rs as a talk time.
I am at loss of 500 rs. Without any reason. I can not call my bank for this cause no balance in phone. What should i do.
Where is my money gone?? Do any one have any idea??
Or should i get an idea?

Dear sir,
my mobile number [protected], I have this mobile number link to aadhar on ritelar but your ritelar open airtel payments bank account.
But I have no need this account so please close airtel payments bank account (account number [protected] ) very needful.

Thankas & Regard
Manoj kumar patel
[protected]
Katni mp

I from Gujarat Ahmedabad. On 11.12.2017 I purchase a new Sim and they And take 300 RS from me and told Next day it will be activated.but after that no calls nothing yesterday day on 13.12.2017 I called then they me it on hold till no information. Their is not a matter of money but people cheat me that hurt me so much. Really hurt my no [protected]

Dear sir
Im from lalbag village more than 2000 users using airtel network in our locality and facing a huge call drop problem since last 30 days. Also facing problem of very poor call quality and internet speed. More than 100 complain registered on airtel customer care on this issue but no one listen to us about this problem. Please solve this above issue.

Thanking you

I have made a mistake while recharging my number in paytm. Now the recharge has gone to some other number. Kindly help me reversing it. Even Paytm asked me to contact the operator, but your customer care isn't responding sufficiently. Please help me here

Wrong Number : [protected]

Operator reference id from paytm :[protected]

Amount : 448

Correct number : [protected]

Please help me in resolving my issue.

Regards
Aditya

I have a poor connection from airtel. I had raised a complaint to airtel but till now there has been no improvement. On the contrary the problem has aggravated and i have been informed that my cell phone is unreachable at times. This is impacting my work. I have complained many times but problem still persisting, instead of solving my issues, advised to send a sms at 515 for internet connectivity problem, no improvement till today.

My sim card stopped working automatically on dec 13th morning around 10am. I got a new simcard around 8pm from airtel gallery in mulund, mumbai. They said that it would be activated within 4 hours. But this didn't get activated even by morning of dec 14th. So i visited the same airtel gallery again at 10.30 am. They said that request was approved but not updated on server. So they would raise a request and try to fix it in few hours. I called them few times later in the day to check the stauts but the issue was not fixed. Then when i called them fourth time at around 4.30pm, i was told that the issue would not be fixed so i have to again visit airtel gallery and purchase a new card.

Overall experience was frustrating as my phone was disconnected for 2 full days and didn't see airtel trying to work on my request on priority inspite of letting them what i was facing and also the losses i was occurring due to no operation of my phone.

Request someone to help asap.

Thanks.

I have a poor connection from airtel. I had raised a complaint to airtel but till now there has been no improvement.

One the contrary the problem has aggravated and i have been informed that my cell phone is unreachable at times. This is impacting my work.

I was advised to send a porting message to 1900.

But i am unable to send sms to 1900, for porting out my sim from airtel to another service...

On 12/12/2017. When i called at *123*0# for validity check through my my airlel mobile number [protected] then a massage displayed on my mobile phone that on recharge rs.9 i get local and std call rate at 25 paisa per minute for 56 days. But as per massage from airtel service provider of kolkata i recharged rs.9 on the same day but airtel gave me other offer with one day validity. I complained to airtel customer care on the same day bearing complain ref number pr[protected]

I am on international roaming since 3rd september. On 25th of september i stopped receiving any signal on my aitel sim, till today i am not receiving any signal. I have complained lot of times to airtel, they are not able to resolve my issue, but at the same time, they are sending me monthly bill.

I requested them to waive my bill for the period which my sim was inactive, but they are not responding and they are not activating my sim.

Due to this i am not able to use my credit and debit card, as all my cards are linked to this number.
Untill they activate my sim, i can not even pay my bills as i cannot receive my otp.

My airtel postpaid number is not being used from last 4 months. Still, am receiving the bill statements. Called a customer care 2 months back and lodged complaint saying, i have not used the connection. They didn't respond. And again, providing bill statement for every month and calling to the number provided to pay bills.

I received a bill of 500 even thought i haven't used it for 2 months. My bill plan is 299 rs/-. They called me to say pay the bill. The customer care person told to pay the bill for 300. I rejected to pay cause i haven't used it. I have asked them to deactivate the number. They were silent all these days and my number is still active. Now again, after 4 months, i am getting the bill statements of the number.

Dear sir, 14.12.17
Greetings!
I would like to register my complaint against airtel customer care support office (Airtel show room) which is situated at navalur, omr (Near ags theatre), chennai.
Yesterday (13.12.17) wednesday around 6:00pm, i visited to the above said airtel show room with my wife and children to discuss about my phone tariff that i have with airtel.
The following unwanted things were happened when i entered into the office.
(I) while entering into the show room nobody welcomed me and not even given a chair to sit, in which no other customers in the shop except the people working in that office and some other people who are working for airtel.
(Ii) i was standing in front of that enquiry person, i asked certain clarification but he rudely replied to my questions and asking me to come on next week with out giving any kind of respect.
(Iii) while continuing my conversation, the other people of that office also joined with that person and shouted on me.
(Iv) they have insulted me by using disrespectful words.
(V) they have threatened me saying that they will block my number and they forced me to tell the mobile number that i am using.
(Vi) they also argued with my wife without giving any kind of respect to her.
The above said event insulted me a lot and has given a lot of depression to mind and soul. My children and wife were got afraid of this event. There is a cc tv coverage, where you can see things happened on yesterday evening.
I am working as a professor in a reputed institution in chennai and this unforgettable incident was a great insult for me in my life.
Here with i request you take appropriate action against that show room people as soon as people and let me know accordingly.
If i do not get appropriate reply, i will go for legal action immediately.
With warm regards,
Dr. B. J. Balamurugan

Airtel is running the show in the worst and unethical manner. I advice ppl to switch over to any damn other service provider but not airtel... Frustrated by being with them. There's no transparency in dealing with the customers. Airtel is a big fraud.. Everytime you recharge your prepaid for no reason the amount keeps getting deducted from your account till you reach as low as to zero balance. Airtel telecallers quite prompt in promotional stuff but for grievances you never get connected even in 100 decades.

Hi,

I have just port my no from vodafone to airtel ([protected]) and now realized that there is 0 network in my office located in commerzone tech park yerwada, pune.
I am continually talking to the customer care but no resolution, whole day my phone is on no service mode and the airtel people does not even care to solve the network problem.
I have raise first complain on 6th dec (Ref[protected] and have given my friends no to contact me but this complain got closed by mentioning that they were not able to contact me. Here i have question to them do you have mind? I have mentioned that my mobile no is on no service mode then how could you able to contact me on that, thats why i have given friend's no.
However i was in keep on calling them for status and got no positive answer.
Today they have raise another complain (Ref[protected] and told me this time it would be resolve in 4 days.