Airtel Complaints & Reviews

I have newly shifted to banglore from chandigarh (Around a month back).
Currently, i am in roaming. The outgoing calls and messages are not working for my number from past 2 days.
I even visited airtel office and they said everything is fine. After that, they asked me to contact customer care but they are unable to resolve the issue.
I want it fixed asap otherwise i won't be left with any other option than to change the service provider.
My number is [protected]

It's regarding my number [protected]. I had got it ported from reliance to airtel 2 months back. At the time of porting, i wasn't informed or asked about whether its a prepaid or postpaid. I was by default subscribed to postpaid billing with an arbitrary high bill of 300 per month.
One more problem with this sim was that i wasn't getting any otp and hence wasn't able to use the my airtel app to check all this information. Neither i got any sms regarding the same. I had raised the complaint to airtel number of times regarding this issue but they did nothing to resolve it.
In the end, when i got fed up with their service and called them to terminate it, they are asking me to pay 607 rupees!
Firstly, i didn't have any information about what i am being billed for so long.
Secondly, it had such a nasty otp problem that my aritel app wasn't working.
I don't want to pay such a huge amount for this [censored] service.

Hi i am using airtel mobile number.in my area airtel tower is not working. My family uses around 4 airtel mobile numbers. We used post paid moile numbers also. Without using class and data every month we are paying. We frustrated. Please do the needful otherwise we will go for someother network.

Address:
Sapthagiri layout 4thcross, munnekollal, marathahalli, bangalore-560037
Mobile numbers:
[protected]
[protected]
[protected]
[protected]

Dear airtel
Kindly activate my multi connection no. [protected], which was not activate as promised by airtel since 4 january
Please dont make any foolish commitment... Indeed it is very awful that my request is not being answered since 4, january 2018. Even after providing all details i am not getting response and also your 24 hrs customer care support failed to answer my queries.

Since, i am facing very big issue, and process of not answering my request; your company left no other option and i need to file a case in consumer forum.

I really do not understand how what kind o[censored]nprofessionalism this is. 24 hours customer support is for what? For not providing any support? This is affecting my personal communication system.

I shall not recommend your company to anyone! Call me:[protected]

I chose airtel because it is an indian company but regretting it now as network is damm poooooor people can not reach me, call drops.. I think airtel only invests money in tv and print advertisements and make false claims rather than investing in network improvement. Jio haa juat launched and giving amazing network to theirr users so what is the excuse airtel has now??? Will soon port if no action taken... Which i am sure will not be taken as i am complaining since many years...

India's no.1 fraud company airtel.

Due to worst services and bad network experience of airtel and i port to other network and cleared all my bill and after that i didn't received any bills related email or sms from airtel

Hdfc bank smart pay has processed my hidden bill which was done though airtel back end without informing me.

Now airtel is telling its final bill and you have consumed so much of data thats why we are charged so much.

How come this guys deducting my money without my knowledge.

If you bill is genius, then why i haven't received bill details via sms or email. (If number is deactivated in your records you should email the bill to my registered id.

So its clearly shows your fraud activity on customer money.

If your really customer oriented and serious about customer. Kindly resolve this issue otherwise. I will move to court under 420 case.

I raised postpaid connection to prepaid connection request on 6th jan'18 at 4pm.

After 5:30pm i received call from retention team ([protected]) for retain the post paid connection. I agreed that offer, which contains rental discount & additional minutes for my existing 199 corporate plan (Refer msg attachment). But after 7:45pm my connection is disconneted without any information.

I requested you to restore my postpaid connection asap without changing the sim (This is what you people committed to me).

I downloaded airtel app.. This app didn't show the daily data usage. Only shows data usage 0 mb.. Please resolvey problem.. And also didn't show used codes only data usage... I downloaded this app last 4 months back.. But same problem face me.. I was complete customer care number.. But.. Didn't resolve problem.. Please don't ignore problem.. Thanking airtel...

I have changed post paid to prepaid.

The guy from airtel told me that within 48 hrs your new sim get active. Now almost 5 days. Still not getting activated. Pathetic service. Called 121 multiple times and they are saying same story every time.

Got signal now but couldn't make 59059 verification. I liked airtel service before now planning to think about it.

Have other sim while doing this kind of activity.

For past 4 days struggling lot. Couldn't book any tickets.

Issue is: converting my numbers [protected] from postpaid to prepaid request

I am very disappoint and feel very unsatisfied with all airtel customer services, level 1, level 2 and level 3 support and reply regrading this simple issue to convert postpaid to prepaid.
They don't care of the issue just provide the time frames to fix the issue and after that again some time... Same circle is going on.
They don't care if they lose one customer as they have large number of customers that why they are in demanding position.

For my issue level 3 has given 48 hours to complete and fix my issue, but they also failed.
This how your customer services department is working.
If they do not fix simple issue than what they are doing regrading major issue.

I home phone from airtel also feeling to remove this services also.
I will also post comment on all social website regrading this issue. Eveytime i call to the customer for the status and they provide the time and they say that it's still pending

Very unsatisfied... Below the emails regarding reply from airtel support.

Thank you.

Date: 6th jan 2018

Dear sandeep,

Greetings from airtel!

This is in reference to your email regarding migration from postpaid to prepaid for your airtel mobile number [protected].

I have escalated your issue to the concerned department and our team is working to resolve your concern at the earliest. One of our resolution specialists will update you on the status of your complaint within 72 hours. We appreciate your cooperation till such time.

Thanks for reaching out to us.

Date 2nd jan 2017

Dear sandeep,

Greetings from airtel!

This is in reference to your email regarding conversion of your airtel postpaid number [protected] to prepaid.

As discussed, i would like to inform that your mobile number activation is in process and will be completed by 96hours on[protected].

Thank you for writing to us. Delighted to assist you.

Best regards,
Romario dsouza
Service specialist
Bharti airtel ltd

— original message —
From: s*@gmail.com
To: [protected]@airtel.com
Cc:
Sent: 01/01/2018 07:51:07 pm
Subject: [protected]

Hi team,

I have submitted the documents for postpaid to prepaid migration on 28th december 2017 at 1:00 pm in airtel store the representative said that it will take 48 hrs and will change to prepaid but till today my sim has not changed to prepaid. I had called customer care they said it will take time for processing how many days it takes to convert can you please provide the status of the request.

Thanks & regards,
Sandeep

*
This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and

Date:5th jan 2018

Hi team,

Please update on the below today is 5th jan 2018 still my number did not get converted to prepaid. I got a call stating that there is some due but after knowing i have cleared all the due and please let me know by when can i expect to complete the process.

Please find the below bill reference number,
Thank you for bill payment of rs 170/- on[protected] at 04:55pm. Your e - receipt number is: [protected]. To manage your airtel account dial *121#

Regards,
Sandeep

This is sandeep mane with postpaid mobile no.[protected]. Tried many time for handset damaged procedure through out my airtel app but till now its not completed, my handset is totally damaged in a bike accident.
Kindly consider this mail on urgent basis and do the needful for same. Waiting for quick and positive response from ur end.

Thanking u,
Sandeep mane
[protected].

I wrongly recharged of rs.448 to some other number [protected] instead of my number [protected]
When i seeked for reversal of the same i was told that it is not possible
However other mobile service providers are reversing or transferring the amount
To the right number (Copy of the same case of vodafone is enclosed)
I want my money to be either refunded to my bank account or to transfer it to my mobile number asap

Dear sir,
This is to bring to your kind information, that, my grandmother lost her phone. Two weeks ago. My nearest police station is far from me, so she is unable to go there in this winter session. Can you please block her sim. Her contact no is : [protected]. Please send a confirmation mail to my email id: [protected]@gmail.com

Thanks & regards

K k nirala

Hello myself suraj chokhat and my airtel mobile phone number is [protected]. There is a issue that i can not send or receive any message from any operator and also can't able to send any sms to any service provider. Please resolve this issue..
I also tried to called to airtel customer care but there was no option to connect or. Contact to customer care officer. I am really disappointed of your service.

Good evening sir,
This is syed hanfiya... My grandmother mobile has been stolen by someone... And there was a airtel sim card i kindly request you to immediate block the no. Because she dont want any issue... They can use sim by our identity so i request you to block this no...
This is the number: [protected]. This number should be block today...
Thanking you

Despite repeated requests & following messagefrom airtel renewal of existing bill plan not being renewed.

Arp expiry email [protected]
To you & others
Sun, 10 dec 2017 13:01:17 gmt+0530

Arp expiry email " dear customer,

Advance rental plan on your airtel mobile [protected] will be renewed on 13-dec-17. You will be charged rs 499 for 24 months in your subsequent bill.

For other plan details, visit www.airtel.in or call 121.

We appreciate your business and welcome your feedback/suggestions.

Warm regards,
Airtel - the smartphone network

Dear high authority of airtel operator i m really not satisfied from ur customer service provider.
Its my last and final decision port my all airtel number to other operator. I already many time put complaint about my number but you all not serious about my compliant so now i deiced port my number. My port code is ar671535
My number is [protected]

Hi

Reference to my no[protected], i've received a call from airtel representative mentioned a complaint has been registered on my number and my mobile no service are de-active these not fair because i was not using any promotional or marketing radom calling via these number this my professional number.

As per my knowledge i've not made any promotional call on 29/12/2017 around 2 pm.

Pl clarify if i've made any call or the number on which the call has been made.

I'll do check my call details of 29/12/2017.

Please suggest for this matter how can i am resolve this.

Dear airtel

Please go through the below mail conversation with airtel support team.

As airtel claim that he having a largest network in india for he is not providing services in ncr.

I am continuously following up with airtel for the network issue in greater noida inspite of providing solution i am only getting commitments that the issue will get rectified soon and am still empty handed.

Airtel is so busy that after multiple reminders they don't have time to response.

Please suggest what to do now???

Re: [|bal|ref57638895|] reminder-3 :-network issue (Area pin code # 201306)

Nitin sharma
2:48 pm (22 hours ago)

To 121
Dear airtel

Very disappoint while sending reminder-3.

Their no improvement in the airtel network problem.

We are waiting for reply as airtel was given commetment.

Regards
Nitin sharma

On 05-jan-2018 10:16 am, "nitin sharma" wrote:
Dear airtel

Reminder -2 unhappy with airtel.

Still waitind for solution, target 4 dec. Date is based.

What now???

Regards
Nitin sharma

On 01-jan-2018 12:36 pm, wrote:
Dear sharma,

Greetings from airtel!

This is in reference to your email informing us about facing network issue for your airtel mobile numbers [protected], [protected], [protected] and [protected].

As per our conversation dated[protected] on [protected], we would like to inform that your service request number 82369339 dated[protected] has been addressed by our network team.

Please rest assured as our network engineers are already working towards the solution and the same will be attended within[protected]. You can always check the improvement of the network coverage in your area by visiting our open network website ¿ www.airtel.in/opennetwork

We appreciate your cooperation and assure you that we are continuously working towards providing you the best network experience.

At airtel, we value our customers feedback. We would like to assure you that your feedback will be used to improve our products and services to ensure that your experience with airtel is a pleasant one.

We regrets the inconvenience you are experiencing. We assure you the matter will be resolved at the earliest. Your suggestions/feedback are always welcome.

Thank you for your patience.

Delighted to assist you.

Best regards,
Sangavi kumaravel
Service specialist
Bharti airtel ltd

— original message —
From : cbt. [protected]@gmail.com
To: [protected]@airtel.com
Cc: [protected]@gmail.com
Sent: 01/01/2018 11:14:20 am
Subject: re: reminder-1 :-network issue (Area pin code # 201306)

Hi, airtel

Happy new year.

Reminder for the trail mail.

Please update.

Regards
Nitin sharma


On 30-dec-2017 12:53 pm, "nitin sharma" wrote:

Hi team,

On 19th of december i have raised a complaint for network issue in our area (Paramount golf foreste, villa number d - 217, opp zeta sector, surajpur, greater noida).

One of your executive came and identified that there is serious network issue and airtel will try to resolve it by raising frequency or incorporate boosters so that network issue can be rectified, now today we received a call from back end team and they clearly denied for putting booster.

Just to let you know i and my wife both have corporate air-tel connection and we operate our work through phones and this is highly disappointing that our work is getting effected as airtel is claiming to be fastest network in all over india however this is the reality of network in delhi ncr.

Please let us know in written email if nothing can be done we plan to switch our network and also in our same society people have booster provided by airtel and it is completely working fine.

Looking for a response at the earliest as we cannot afford to miss on our work related mails.

Below phone numbers are getting effected

97*521
84*019
92*394
98*352

Thanks

Nitin

My airtel number is [protected]. Everything is ok, except online recharge, which is being failed. Offline recharge is being done.
Chinnamsetty raju
[protected]@gmail.com
Cell no.[protected].