[Resolved]  Airtel Broadband — New Connection - 3k paid - No response even after 21 days

Address:

Chennai, Tamil Nadu

I called airtel number[protected] and asked for a new broadband connection in Aminjikarai, Chennai for 4mbps 15GB plan (which comes with free modem). The manager who spoke is Surya and he told only 2 Mbps is available and I need to pay 1.9k extra for wi-fi modem. He sent his associate Baskar ( his mob # 91-[protected]) to collect the wi-fi modem cost and installation cost which is 2.9k and I gave my PAN card, driving license copy + my rental agreement, photo and signed the airtel documents too. I got a bill No also TNPB - 904553. This happened on 10th September 2014. After 3 days, since no response from them, I called Basker, whose number was switched off. I called Surya and he told he will follow up and call back which he didn't do and he gave the same response for 2 more days whenever I called. Later when I called Surya at the number[protected], he told only 4Mbps plan is available and he cant give 2Mbps. I reminded him that my initial plan itself is for 4Mbps only and he only changed it to 2Mbps. So, provide 4Mbps-15GB plan and as per the offer, I need to get free wi-fi modem. Since I paid 1.9k extra for the modem, I told him to return the money or adjust in initial 2 months bill. He told he will check and let me know. After 3-4 days I called his mobile number[protected] which got re-directed to automated airtel voice number. I called airtel customer care and the representative told that my request # TNPB-904553 was never registered and hence technical team didnt work on this. They asked me to file a complaint, the complaint number is 50003408. No response. Again in few days, I called again customer care, they asked me to wait for few days for resolution. I told them to either give connection or return my 2.9k money. Again, the customer care representative told, someone will call. But no response. Now its been 21 days, today, again I called customer care, No response and the representative was like 'Log online. E-mail to airtel then you will get response', if we have to raise online complaints or e-mail then only we will get action, then why customer care is there? Now, I am not sure, what I should to get my money back or get connection.