Airtel — credit of recharge amount

Address:

Ludhiana, Punjab, 141001

I had ported my number [protected] from aircel to airtel. After verification my number was verified and got activated on 20/03/2018 at airtel authorized showroom, sarabha nagar, ludhiana. After confirming the status from the airtel personnel, i recharged the phone with rs. 495/- on 20/03/18 itself. The transaction id is[protected] which confirms the receipt of payment at airtel. Since thereafter, my number has been deactivated with no network. Despite repeated visits to the airtel showroom, the staff has neither given me any satisfactory reply nor has got my number activated. At times they say that my number has not been ported and on the second moment they say that the number has been successfully ported but has been deactivated by the authorities. I fail to understand that if the number has been ported they why it is deactivated and if not ported then why the airtel has received rs. 495/- from me vide the above transaction id. Previousely, i filed a complaint in this regard on dated march 21, 2018 on this site as well as with airtel. As a result, in furtherance of resolution of my grievance, i received a call from airtel from ph. No. [protected] on dated march 25, 2018 at about 11:24 am whereby i was assured that the said amount of rs. 495/- (448 + 47) would be recharged to my new/alternative number [protected] (The plan of rs. 448/- and the balance amount of rs. 47/- to be credited to this number) maximum by march 26, 2018. But, so far the same has not been done at the company's end. I sent another reminder mail to airtel on march 26, 2018 in the afternoon but to no effect. I, hereby, request you to look into the matter and kindly do the needful as committed at the earliest so that i may be able to use my phone at the earliest.... Regards, lakhwinder singh sood, advocate...132, block-i, sarabha nagar, ludhiana. Ph. [protected] / [protected].