Airtel Complaints & Reviews

Hi, I am Madiha Aftab and I just switched to airtel from vodafone. The main reason behind leaving vodafone was sim related issues. I witched to airtel as it says "its the best network for smartphones" but to my surprise its nothing like what is promised. I took the connection yesterday, 20th December from S.R.Communication, Shop no.CG-79, Unitech Arcadia, South City 2, Gurgaon. I was told the sim will get activated in a span of 16 hours, that is, by today, 21st December 2013 around 10 AM. Even after constant reminders to airtel customer care my phone was not activated. I called your customer care 5 times, and all your representatives were rude and highly inefficient. I just remember one name, Narendra Kumar, he asked me to get the payment back from the dealer and also said that airtel cant do anything about it. DISAPPOINTED is the word. You all wont survive for long in the market if you cant satisfy your customers. Thanks and regards, Madiha

Hi Sir/Madam, I am using the number [protected] since last 6 yeasr in Banglore Circle. As i do not want to disturb my clients and company personals by changing to a new sim card and New number, i given an application and request for converting my existing PostPaid to Prepaid Connection. I recived new PrePaid SIM also, Req# 1504080. After calling customer care after 12 Days [Actual Time for Conversion is 5-7 Working days], they are informing me that, No Documents has been submitted and hence the delay. I tracked my documents with the Airtel Connect Office at Koramangal where i submitted my Documents, they infomrmed that Same has been dispatched to Backend team on same day.[Code: ARC107]. After many attempts i got a senior person and they have Promised that issue will be resolved at 20th December 2013 6:00 PM IST as that is the deadline which AIRTEL has given me. Now they are behaving like i am doing a CRIME by following it up by Hanging the Phone, threatening by stating that "You Go ahead AS YOU WISH and Do What ever i wanted", and no response to my MISSING VALID ID PROOFS. Any Mis-Usage of the same will be responsible by AIRTEL Banglore. Kindly Help me in the same. Regards, Enlis Mokkath Senior Engineer | Wipro Ltd Banglore-100 [protected]

Hi, My number is [protected], I got migrated to Airtel through MNP. I got message of porting date & time. I have inserted the Airtel SIM after the 'No service period;. I was told that there will be service disruption of only 2 hours between 12Am - 5AM, even in the Airtel website same thing is mentioned. After inserting the SIM, I'm able to see Airtel network on my mobile now but I'm unable to make outgoing/incoming, not even to cust care. I called 7-8 times to your cust care from other airtel number and these are the responses I got. 1. Not our fault, call Tata Docomo by 1st cust care executive 2. Put me on hold for more than 5 mins by 2nd exe and disconnected the call 3. I was told that my activation is done but I have to wait for 1 week to make or receive calls by 3rd exe 4. I was told that my activation is done but I have to wait for 24 hours to make or receive calls by 4th exe 5. Said the same thing and disconnected the call 6. This executive took my SIM number and said it is activated and asked me to be on hold then after 2 mins disconnected the call 7. Spoke to supervisor (Mallikarjun), he said my SIM is not activated and I have to wait for 1 week and asked me to use my old network until then. My old network is no more working after the porting time started and airtel is also not working. This is the worst exepericne on the day1 on Airtel and it's really annoying. Activate my phone immediately and call me on my other number [protected] immediately. I wasted my time from last 3 hours by calling your cust care and each one gives a different explanation. I'm going to get very imp calls today but my number is not working. Activate my number immediately Srikanth [protected]@gmail.com

I have activated a night tariff on my airtel prepaid number([protected]) on 17 dec 2013 but i was wrongly charged for my calls with 105rs on 18 dec at 00:45 am. i called customer care for 8-9 times and they agreed with my problem and promised me to refund my amount but after 3 days they refunded only 27rs and denied refunding rest amount although they agreed with my complaint and wrong dedution they clearly stated that they wont do anything for me. customer care was very rude and mentally harrasing and hung up on me everytime i called them.reference number to my complaint is CWRCH[protected] and alternate contact no.[protected]

activationof recipes subscription with out my knowledge.they are charging 3 rupees per day. I have told and replied them to stop the same by SMS and 121 call. they have not responded for last three months.my airtel post paid mobile no is [protected]. I want the debited amount on my account to be recredited and they have to stop this kind of cheating activity.

Hi, I am Girish Kumar.D had taken the airtel dongle 6 months back and my number is [protected]. I have reported this issue with your customer care team and technical support team a week back but have not got any response on this and get false promised that someone will visit in the next 24 hours and no on has turned up till date. My internet connection is very important to me as i work from home and am totally tied up withou the net. Everytime i call the customer care they promise me to send a person within 2 hours and no one turns up. It takes a very long time to get connected and once you are connected you get to speak to rude agents who doesnot bother about your problem and put to on hold for long time. Today i tried to escalate it wanted to speak to the manager and they denied connecting me to their manager thrice and on fourth time hung the call on me. I am not faced such a redicules support ever in my life. I have changed my dongle twice already worth 1500 each time in 6 months and this is not working again. I wish to escalate this issue and will also post them in the possible website so that no one would ever come back to airtel for their pathetic customer service. Girish Kumar. D Mob:- [protected] Dongle:- [protected]

on 17 dec 2013 amount of around 500/- deducted without any reason, after that next day by 7:30 am i have called customer care & lodged a complaint, so those people told that rectify & refund full amount. on 18th of dec 2013 i have called customer care plenty of times those people are told till evening 4 pm. on 19 th also i have received call from some 4 to 5 people with different numbers. they are told that your mobile is activated 3G on 17th dec 2013 by 4 pm. so you have been charged, another people are told Rs. 9 pack has been activated for that reason its happened, nobody is interested to refund my balance... so finally some body has called me from: +91 [protected] some lady called me and told that your mobile is not activated any net facility so you have been charged, after that i replayed her my mobile is recharged by Rs. 199 pack of 2G and its 2GB its recharged on 03/12/2013 and its valid till 01/01/2014... then she is not agreeing & not possible to refund... after that serious issue only i mailing you... so please take a serious action on the issue. daily this people are cross checking me around more then 10 times. each and every body is different type o[censored]nsatisfactory reasons giving.

Dear Sir/Madam, I am using Airtel number [protected] on my name with proper identification from 7 years without any fail. Airtel communication has stopped my number without information and without any reason.This is my official number and my all communication has stopped because of this number. i cannot leave without this for an hour.when i called to customer care they replied we cannot do anything regarding the same and this number...

Dear Sir, My Airtel SIM Card No. [protected] has been lost and I found somebody is using this number. So please closed this SIM Card immediately. This is card is issued to me Mrs. Bhavna Dwivedi w/o Ajay Dwivedi R/o 68/3, Lokman Mohal, Kanpur Thanks. Bhavna Dwivedi.

I had recharged my Prepaid number with 1GB, 2G data pack as per the below mentioned transaction Transaction ID - 541394 Amount (Rs.) - 125.0 Fri, Nov 29, 2013 at 11:55 AM I have been using the 1GB, 2G data pack for more than two years now, and had never required more than 1GB data for a month.(I understand my data usage need) It was all working fine until I received a promotional on 15th November 2013. It said, that a DATA PACK TO ACCESS FB HAS BEEN ENABLED, (I never asked for any offer) which was valid for three days. I did not concentrate much on the message, as I already had my monthly internet data plan in place. In these three days, whenever I tried accessing any weblinks, You tube from FB, it gave me a pop up, "Extra data charges will be incured for the usage". This sounded weird, and I immediately tried accessing the weblinks and You tube, checking the MAIN ACCOUNT BALANCE, which was around 106 rupees then. As there was no remarkable change in balance, I ignored it, assuming, my MONTHLY DATA PLAN is in place and that would continue once this offer expires. Problem arrived, when i realised that, the OFFER is expired and my DATA PLAN showed the LIMIT to be "0".(Offer should have got expired on 17th November 2013) I realised this, after losing my 100 rupees from the MAIN ACCOUNT BALANCE (on 18th November late night). I immediately called the Customer care who was incompetent to listen to the issue, empathise, or clarify but hung the call without even trying to understand what my actal issue is. Please check and get it rectified, reimbursing or refunding me the amount incured on the data charges, from December 18, 2013, 12:00 AM. I would also request for a customer confirmation received before activating such offers, which would save lot of trouble and stress.

Hello, Out of the blue I got a call from airtel CC saying that incoming has been barred due to incorrect documents. I said I am using this SIM for past 6.5 years. Then that representative told me that then this could be because of SIM got damaged as it has been used for too long period !!! What ??? Are you kidding me ???? Just find some reason to irritate customers. I tried to escalate the call and do all other things. Nothing worked out. So I have decided to go to "Bannerghata Head office" of Airtel and submitted all my documents on Monday 16th Dec 2013. On the same day I got message saying that i have submitted documents this that. After 3 days I called CC and the answer which they gave me put me in aweful shock !!! They have told me that my documents has not reached verification department. When I asked why, they told me that Bannerghata office has not released my proofs ???!!!??? I got no words to describe Airtel`s poor care for the customer. I have taken auto to travel for 40 KMS to reach head office to submit documents. And they are kidding me saying that I have to go back again to remind them to release my proofs !!! What on earth, Airtel is thinking about customers. When I escalated call to a floor manager, they told me the real truth behind all these stuffs. Recently on BACK-END Airtel has updated new software, because of which they needed proof again. Isnt this funny ???? Even in that case, they could have asked peoples directly saying the real reason. First Airtel barred my outgoing. After that incoming also got barred. Its highly ridiculous that Airtel doing like this to a loyal customer who owns this number for past 6.5 years. I CAN NOT travel back again 40 KMS just to remind those irresponsible airtel representatives at Bannerghata road to release my documents. Please do the needful. If nothing is going to be fruitful from this complaint also, then I will straight away move to VODAFONE or others. Not just me. I will surely move all of my team mates and colleagues to other service providers.

I am an airtel user. I am being disturbed by calls from following unknown numbers, [protected] and [protected] . They are calling me and talking in vulgar language . I request the airtel customer care service to block these numbers as soon as possible. My airtel number is - [protected]

Hi, I'm using a Airtel Digital TV connection and have a Super Mega Package which I renew periodically every month. Last month I was travelling and not able to recharge the account due to which my services got discontinued. A day later I re-charged the account as usual but the company has charged a late payment charges i.e. Rs 20.00 and deducted the same from the account balance. This is un-reasonable that how a company can charge a late payment charge on a pre-paid account. They can only stop the services once the balance gets exhausted, but they can not charge any amount to resume the services. It's like pre-paid connection in mobile services, if you have balance you can use the services else the services will be stopped.

Moreover I haven't been informed earlier about these late payment charges, if I can get SMS to recharge they can simply mention the same there. They keep the customer in totally shadow.

This is my appeal to the forum to raise an issue and make other consumers aware of these kind of policies of AIRTEL.

Regards
AKHIL JINDAL
Customer ID: [protected]

respected sir, I have been offered one post paid connection one airtel employee and my no was [protected]. I have purchased this number exclusively for my wife as i am using prepaid No of airtel company [protected]. I am serving at Army Hospital (R&R) Delhi Cantt and residing at Sanjay Vihar. Though Airtel network is available at office ie at Army Hospital (R&R) But there is no network at Sanjay Vihar. I have brought this to the notice No of times to customer care executive they just keep telling that your problem will be resolved as early as possible. When i dont get any response I will stopped using my airtel No [protected] and when asked by airtel employee i told him that your connectivity is not available at Sanjay Vihar I will unable to pay your monthly rentle hence I requested them on phone No of times to wave of my unnecessary bill amount and forward bill of actual amount that i will pay it and and when I will get that amended bill at my billing address and stopped my connection immediately as i am not using this number ie [protected]. since last one week one employee miss nazia keep calling me from phone no [protected] and asked to pay all the dues without further delay or say get ready for legal complications. Being a soldier it is very difficult to get me few days leave to visit my home town. as the company is unable to provide me their bill it is their responsibility to provide hard copy of bill as have not been opted for soft copy bill. Being a soldier of Indian it was never my intention to keep anyones due outstanding. But I am unable to pay unnecessary amount demanded by airtel without any valid reason. You can get it verified from them as during my billing time there is no connectivity available at Sanjay Vihar. Even as on today it is quite difficult to get connect with airtel at Sanjay Vihar. In view of the above it is my humble request ask airtel company to provide better connectivity and stop making fool to soldiers with their posted plans.

As far i waited so long and so patient i came to know Airtel will not give any solution for the complaints...2 persons whose name is Ajit Jain(Residing in pallavaram-Chennai) and Ashok Lodha (Residing in T.nagar - Chennai) has a link with a higher official in Airtel Chennai..

They both are getting all information like call details message details messages everything from a Airtel Higher official who has the rights to read messages of Airtel customers...He is selling it for money and day by day it is keep on increasing and day by day they are openly selling they details especially female customer...Recently one they took one girls number details and the girl is missing so this issue will make they AIRTEL PERSON caught who engaged in such act and it has going to become a biggest issue in INDIA SOON...

I am using [protected] for the past 10 years and suddenly I have received an SMS from Airtel on 19th Nov stating I need to pay Rs 2720 for the Internet charges, which I never used. I have checked with my friend and he also faced the same thing. I called Airtel customer care immediately and complained, since then (19th Nov) the internet charge was stopped, however, the charges imposed for the Nov Month was not waived. I request Airtel to waive this amount immediately TR Eswaran

hi i am shivakumar i am residing in K.R.Puram, bangalore, in our building selvaraj named person was tenant from 1 year but before 5 month he went somewhere seeing other house. i think he may not paid mobile bill. we don't know how airtel people know our number from 1 week calls from airtel costumer care speaking wrong words with my wife and my daughter. telling that he will send police to arrest us. can you please tell us that how we are responcible for this. if he don't pay bill. kindly please take any action for this. thanking you shivakumar

This is complaint on Airtel which denied to convert my post paid connection to pre paid. I was using Airtel connection for 6 months in a maharashtra state. I got shifted to Bangalore and I wanted to keep the number for few more months and wanted it converted to pre-paid. When I went to the airtel regional office in bangalore. They denied to convert post paid to pre paid saying this belongs to different circle. We only do this for our circle. They wanted me to go to the Maharashtra get it converted and come back here?. If we want a pre-paid to post-paid conversion, they will come to your home and do all the things you ask!! The trick is they will delay the process so that the customer has to bare the rent till that time it is converted. This is the way the company is making money. I sent mail regarding to Airtel customer care and even to the nodal office. Customer care is sending me the list of addresses of Maharashtra airtel offices? and nodal officer is not ready reply to my email ever after 3-4 follow ups. I have clearly said them I will not pay the rent the day I visited their regional office in Bangalore. We have 5-6 airtel connections in our family, I am thinking migrate to other provider..and I am also insisting all my friends and relatives not to use airtel.

Dear Sir,
The prepaid web portal log in and top up is ok. But when ever I try the TRANSACTION DETAILS, I get the error.

I have sent 2 emails to airtel.[protected]@in.airtel.com

No reply yet. Following is the error. Pls fix it.

**************************************************************

Server Error

Access Manager WebSEAL could not complete your request due to an unexpected error.


Diagnostic Information

Method: GET
URL: /prepaidaccount/PSC_Web/RechargeHistoryAction.action?msisdn=B2D8385BD5414DC4ADB6...⇄
Error Code: 0x38cf04d3
Error Text: DPWWA1235E Could not read the response status line sent by a third-party server. Possible causes: non-spec HTTP headers, connection timeout, no data returned. This is not a problem with the WebSEAL server.


Solution

Provide your System Administrator with the above information to assist in troubleshooting the problem.


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[protected] this airtel number guy has a disturbed me every day so i need this number details and exact location