[Resolved]  Airtel — Delay and Missing of Valid ID Proof for Postpaid to Prepaid Conversion

Hi Sir/Madam,

I am using the number [protected] since last 6 yeasr in Banglore Circle. As i do not want to disturb my clients and company personals by changing to a new sim card and New number, i given an application and request for converting my existing PostPaid to Prepaid Connection. I recived new PrePaid SIM also, Req# 1504080. After calling customer care after 12 Days [Actual Time for Conversion is 5-7 Working days], they are informing me that, No Documents has been submitted and hence the delay. I tracked my documents with the Airtel Connect Office at Koramangal where i submitted my Documents, they infomrmed that Same has been dispatched to Backend team on same day.[Code: ARC107]. After many attempts i got a senior person and they have Promised that issue will be resolved at 20th December 2013 6:00 PM IST as that is the deadline which AIRTEL has given me. Now they are behaving like i am doing a CRIME by following it up by Hanging the Phone, threatening by stating that "You Go ahead AS YOU WISH and Do What ever i wanted", and no response to my MISSING VALID ID PROOFS. Any Mis-Usage of the same will be responsible by AIRTEL Banglore.

Kindly Help me in the same.

Regards,
Enlis Mokkath
Senior Engineer | Wipro Ltd
Banglore-100
[protected]

Namaste Mr. Mokkath,

This is with reference to your post dated 21 December 2013. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.
You can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

See,
Saurav, I have already emailed and confimred everything. But till now No UPDATE and i have recieved my POSTPAID BILL even after giving for a POST to PRE conversion. I havent got any update/Calls from AIRTEL on resolution.