Airtel Complaints & Reviews

Please find the attachment sir /madam respected sir/madam due to some problem from your side may be you disconnect my mobile no [protected] I am last 10 years user of your services of airtel prepaid, dont know why you disconnect my number???? dear sir its is my business number that i use in my business /clients communications/ others services etc- please send me the details of disconnect my airtel mobile no [protected]. pls solve the problems from your side to your kind control I am very glad to you AMIT ROY ( TAX CONSULTANT) in practice A-3/66 FIRST FLOOR DAL MILL ROAD UTTAM NAGAR NEW DELHI 110059 E-MAIL roy.[protected]@gmail.com cont no +91-[protected] +91 -[protected]

This was one of my emails to the nodal officer: Hello, Thanks for your response and for intimating the team concerned. According to your statement, you say that the relevant team will UPDATE me on the status on the 26th of November. But according to the regulations of TRAI, the porting should occur within 7 working days ! And despite me mentioning the directions of TRAI, no corrective action has been taken up by the executive but rather sticks to earlier statement that an update will be provided by 26th. (Remember its just an UPDATE not PORTING!!!) Thus straight away neglecting the regulations of TRAI. Even otherwise, ignorance of law is no excuse. The audio call record is attached with this mail. Leave aside the update on the status, in fact the porting itself should happen within 7 working days. You are testing my patience as once in the past (Oct 20th), you have rejected my porting request without my consent ! (This is also a violation of regulation according to TRAI !) References: 1) http://www.trai.gov.in/WriteReadData/userfiles/file/measuresto%20protectconsumer...⇄ 2) http://www.medianama.com/2012/02/223-trai-asks-donor-operators-not-to-cancel-mnp...⇄ 3) Audio call recordings attached 4) Mail communications in thread for details like reference number .. etc FORMAL COMPLAINT TO THE NODAL OFFICER BANGALORE: Major Issues: 1) Rejecting my porting request which was initiated on 20th October, 2013 - Porting ID: AX232645 without my consent. 2) Pending of second porting request despite completion of 7 working days. - Porting ID: AX519184. 3) Customer care executive declining to port despite me mentioning the fact that TRAI mandates porting within 7 working days and states that an UPDATE would be provided on 26th Nov. And in this whole process I have wasted lot of time, effort and money which was absolutely unnecessary! 1) Had to travel multiple times to the recipient operator unnecessarily to understand what was going on regarding my porting issue. (Remember travelling in Bangalore is damn hectic and me being a working individual, reaching the recipient operator's store within the working hours is at the cost of my professional work and time) 2) Unnecessary submission of photo copies of documents for id, residence and photographs for validation purposes multiple times. 3) Wasting ample amount of time on drafting e-mails, talking to customer care executives and bearing unnecessary bugging by AIRTEL representatives once the porting number id was requested for. (Multiple times airtel representatives called me to get details on the recipient operator and asking issues for porting and providing booby trap offers at the time when requested for porting id.) 4) Plenty amount of time and resources was spent in order to understand, gather, and equip myself with the relevant resources and guidelines of TRAI. (I had to download a call recording software and deploy it on my phone, so that I can record any call made by airtel representative, looked into TRAI websites and other blogs regarding porting guidelines) 5) Wastage of a considerable sum of money and time as I had to repeatedly recharge my phone for lesser denominations and not using monthly packs for STD calling, Data packages as I believed that I would port within the next seven days every time since Oct 20th thus ending up spending lot more than I actually would. And also had faith in an operator like airtel that it would follow regulations put up by TRAI. (Many a times I did not even recharge my phone or credit an internet pack expecting to port thus causing tremendous inconvenience to myself as well as to relatives and friends.) - Shanmukha Sreenivas P (PLATINUM AIRTEL CUSTOMER) - honorary title conferred upon me by airtel

as per your r offer 1.5 GB internet at rs.149.00 but u give only 1 GB net to mobile no.[protected] on[protected].there after your so called executives are not interestd to solve this problem. our complaint nos are as follows tickt no[protected] dated[protected] [protected] dated[protected] [protected] dated[protected] CBNRA [protected] dated[protected] tickt no[protected] dated[protected] Name-Makarand R.Patil Mob No.[protected]

I dont understand if Airtel sales guy are well aware of their connection guidelines or procedures..

I stay in a multifloor building where we dont have airtel broadband coverage...but the adjacent apartment is having the coverage..

so when i contacted this sales guy Joy ([protected]), he asked me to get the permission from apartment association manager so that he can give the connection..

i followed up with this manager for three days and finally got the approval...

Then he came and collected the documents and fees of rs 500 by cash...

The installation request number is : 18859705
airtel fixed line : [protected]

I waited for two days and no one called me..this guy hadnt picked the call... Then i called customer care to find out the status.. i was shocked to hear that my case is closed because of no network coverage..

When i called this guy..he gave his manager number, who just refused by saying its not in his hands...

finally after 3, 4 days of follow up, This sales guy joy has told that i will get a refund and no connection...

> SALES GUYS DONT HAVE KNOWLEDGE..

> CUSTOMER CARE NEVER INFORMS US ABOUT REQUESTS..

>THEY SIMPLY CLOSE THE CASES WITHOUT DISCUSSING WITH CUSTOMERS..

VERY IRRESPONSIBLE ON AIRTEL PART...JUST WASTED A LOT OF TIME...

UNNESSECARY CALLS AND HEADACHE...

This complain is regarding reference no:11594414, registered on 12/11/2013 at 08:44pm. I made a call to the Airtel money customer care for availing the offer of Right choice magazine. As my Airtel money Super account is not eligible to make Online shopping, i asked him that can i take this offer after not eligible to make Online shopping. He said yes you can avail this offer and their will be no problem at all. I tried it but failed thrice. I called again and got to know that this offer is cannot be availed by a Super account user and than i registered this complaint because as a loyal customer, i want to purchase the Right choice magazine, i had to make a transfer of Rs1000 to my mother Airtel no. [protected] to made this Rs1400 purchase and because of that foolish representative of your customer care, i had a deduction of Rs 15 to make a transfer. Now tell me why should i bear this Rs 15 deduction. Simply i want back my Rs15 to my account.

I was getting repeated call from Airtel customer care to start using 4G connection. They told that they would give me a DEMO and if I satisfied with the speed then only I can buy an internet modem in rs 1500 and avail the Airtel 4G service. So I went for the DEMO. The speed was as per my satisfaction and I bought the modem and start availing the service. First one month everything was good. Then after one month I was getting disconnection in every 5 min and the modem was not getting connected after that for a long time. So it became useless for me. I lodged a complaint and after 2/3 days one engineer came to my place and told me the problem is in my modem and I have to visit nearest service center with is about 20 km away from my home. So I visited there and they took the modem from me for 4 hours and returned me back saying that it should be fine now. When I returned back to my home I again faced the same problem. So I lodged complain again. Again after 2/3 days one engineer came v to my home and told me it is a network issue. They closed the ticket by saying this network issue is just because some other high rise building near to my apartment and nothing could be done in this case. First of all, I do not agree their argument as there is no development in recent times. So it is not possible that suddenly the network became so worst within one month that I can not use it. Secondly I live in the 6th floor in a 12th floor building and all other buildings are at least 100 ft away. Now I have no option other than closing the connection. I am fine with paying whatever I have used. But why should I pay for the period when I could not use the connection? Secondly I had to bought a modem in rs 1500/- which I could use only one month. Why should not they return that money to me and take back the modem? I do not know the technical possibility but considering the whole situation, I think they somehow made the connection better for a month when I purchased the modem and took the connection just to push me to buy the modem with 1500/- and after 1 month they channelized that bandwidth to somewhere else to push someone else to buy an internet modem in rs 1500/- .

I've planned to Portable my current network Reliance GSM to Airtel Postpaid and submitted all the required documents on November 5th, 2013 at Airtel office, Begumpet, Hyderabad.On receiving the submitted documents, Airtel Customer care executive Manasa promised me that the Portable to Airtel gets activated in 7 working days I dint get any notification or intimation either from Reliance GSM nor from Airtel for the first 10days. I've visited Airtel office enquiring for the same but they keep on said that its in process. In this process, all incoming connections to my current Reliance GSM network got deactivated suddenly and I've no contact number in use. On enquiring the issue, Airtel staff Manasa comes up with an explanation that My application to Airtel got rejected due to technical problems and i need to re-submit all supported document and wait till next 7 working days to get it activated. I am a software engineer and in this 16 days period, I was unable to attend to any of our client calls and it made a big impact on my job. So, i kindly request you to consider my request and sue Airtel staff for their neglegance and irresponsibility towards their job. Regards, Srikanth Kattam +91 [protected]

Previously I was using my daughter's mobile.Now I have purchased a new mobile which needs a micro sim. card. so I went to airtel office at swargate satara road pune. As I was using my daughter's mobile, they advised me to change the ownership. so I submitted the required documents & photograph and paid the money for micro sim card on 6th November 2013.They promised me that within two days sim card will be activated.But yet today after two weeks sim card is NOT ACTIVATED. I visited this office two three times, send E-Mail reminders to [protected]@in.airtel.com but no use. Mobile No. [protected]. Name= Mrs. Vidya. S. Kulkarni

My airtel 4g connection is not working from last 25 days. I went outside city and it started giving problem. It was told that this 4G connection will work everywhere. But it was not working. I raised a complain on 11th of November and clearly told in the complain that i ll not be available at my home from 9 AM to 6 PM. But your person try to deliver sim on 12th afternoon without informing me( I don't know whether it is true or false because i dint get any call from your team). From that day onward i am calling customer care each and every day and no body responded. Even i asked your customer care team to connect me to the Manager. But Manager was not available all the times. I am very disappointed with the service and i am unnecessary paying bill. Please take a request to discontinue my airtel 4G connection. In future i will not suggest anybody to use any airtel item. The customer service is poorest in India. My mobile number is[protected]. My airtel 4G number is [protected].

* Low bandwidth speed I am just getting a bandwidth speed of 512 kbps, instead my plan is of 2 mbps. My monthly limit is 25 GB but even after this is the start of next month/billing cycle and still my speed is 512 kbps. * My account balance in negative. I was having a balance of some Rs -159.44 then when i tried recharging Rs. 1000 it gave me error "Recharge amount should be less than 500". After that i tried recharging with...

The extra clip charges are being charged i.e. rs. 25 every month from past 7 years ( december 2006). This is our humble request to remove those unnecessary charges being charged and refund that extra money which has being charged for past 7 years. If that money is not refunded then we"ll not pay our next monthly bill. i sent a mail regarding this issue 7-8 months earlier also..but didn't get any response for the same. i hope for a positive response this time.

I am Tarun Reddy from Andhra Pradesh. My Mobile no is [protected], which I am using from past four years.I have applied for postpaid connection on 3rd Oct, 2013 which had to be ported from idea prepaid to airtel postpaid.Even after almost 2 months of time my number is not ported or converted to postpaid.I have reported the problem to the agent who came of service on the day of connection registration, he said they are processing.I tried contacting him again and he is not responding.This shows the height of negligence the agents show towards their customers and all they need is their commission.I spoke with other two executives and they didn't give any response as if it is not their duty.I called local area senior executive and a team leader with whom I spoke of the same problem, they said that they will fix the problem within 24 hours and there would be no issues.I waited a week and the number is not yet ported and I'm still using the same IDEA SIM.I kept calling them and finally they said there was a minor issue and they have to Relogin or whatever, so asked me to submit documents again.It took another 5 days for the agent to just come and collect the documents for second time on 31st OCT.I followed up whenever possible and till date the number is not converted to postpaid.Now they are not even lifting the calls and they are just repeating the same like they had previously.

I have received calls from [protected], Last one week onwards they made a call to me and they are some insurance company and they make a call daily to me and ask can we have to talk 2 mins about the insurance. But i said i dont want any insurance but they still call my number and disturbing. Yesterday 18/11/13 evening 6 pm i was meeting in my office with our CMD they put call suddenly my CMD said get of my meeting.so please do something. Its my humble request to your kindly attend the complaint.

I purchased Airtel DTH on 28th December 2012 and also recharged every month without any break. I have been already paid Rs. 350 pm since June 2013 to till date, instead of that a massage " Critical Recharge Reminder - Your account expires in 2 days" is appeared at screen frequently. Why this so ? My few payment details : [protected] = Rs. 350 [protected] = Rs. 350 [protected] = Rs. 350 In September I already paid on 27th but in October my connection was stopped on 25th why? and now from 14th Oct. the above massage appeared on the screen frequently, why? Take this as most urgent. k. k. rama rao mob [protected] my airtel ID = [protected]

FIRST THEY HAD COLLECTED MONEY OF RUPEES 500 FROM ME THROUGH ONLINE MODE AND ASSURED ME THAT THEIR EXECUTIVE WILL CONTACT ME WITHIN 48 HOURS AND PROVIDE ME THE SIM AND ACTIVATE THE airtel MyPLAN. BUT THESE TURNED OUT TO BE FALSE PROMISES, I HAD NOT RECEIVED THE SIM AND SERVICES ARE NOT ACTIVATED. I HAD MADE PAYMENT THROUGH ONLINE MODE BY USING CREDIT CARD FOR AN AMOUNT OF RUPEES 500 ON 14/10/2013. TRANSACTION REFERENCE ID FROM ICICI CREDIT CARD ON 14 OCTOBER 2013 IS 74766513287340839503468. THE AMOUNT HAD GOT DEBITED BUT THERE IS NO SIGN OF AIRTEL PROVIDING ME THE NEW POST PAID CONNECTION INSPITE OF SEVERAL EMAIL COMMUNICATIONS TO THEM. NOW CAN ANY RESPONSIBLE PERSON FROM BHARTI AIRTEL CORPORATE ORGANISATION RESOLVE THIS ISSUE OF WRONG CHARGES AND REFUND ME BACK MY FULL AMOUNT SINCE THEY ARE UNABLE TO PROVIDE THE SERVICE SINCE 14 OCTOBER 2013 INSPITE OF SEVERAL REMINDERS AND REQUESTS. MY PLAN ID IS MYOP[protected] PLEASE PROCESS MY REFUND OF RUPEES 500 IMMEDIATELY AND STOP HARASSING ME.

I came to know about a scheme from Airtel for up gradation to HD+ in just 1399/-. At the first I was told that I will have to pay 1399 in total for the same.Later the representative added that I wont be getting a remote in the package 1399/-.I will have to pay 450/- extra for the remote.Confirming the same on service number 12150 I came to know that I'm not suppose to pay any extra amount since the remote is included in the package of 1399/-. Now the representative ask extra money for adapter and the bargain is going on for a couple of days.They also demand extra money for visit.Also they are not giving the warranty o[censored]pgraded box.I tried filing a complaint with TSM of Airtel Digital Tv Jhansi for all the manipulation... but ended up listening "Kindly Cooperate". please Help me. Rohit Chanana Mob: [protected]

I had taken an airtel postpaid connection in Bangalore- [protected] and never defaulted on paying the bill. Then i happened to move to Hyderabad and called up their customer care at 121 and requested them to cancel/deactivate this postpaid connection. Was then instructed to visit their outlet and make the request using the phone there. This was painful; yet i went all the way to their outlet, spoke with their customer care representative who asked a lot of questions on what and why etc and then was finally told that the customer care representative cannot cancel or raise a request on my behalf. Upon my further request she assured that their higher official would contact me in another 2-3 hrs and get it deactivated. But the call did not come. This happened way back in April this year. So to be safe, i just removed the sim and never used it again to not incur any charges. But lo! They have been piling up charges on it and then there was suddenly an email threatening of legal consequences for bot paying up what was due. Upon writing to them again was told that there was mobile internet charge. What mobile internet charge could be there when the sim wasn't used in any mobile phone? This question was never responded. And now am charged with around 986 bucks for nothing. Worse still, they have closed the option to pay the bill online meaning it is the subscriber who needs to rush to their outlet for the service they did not at all use and pay them the money! What kind of professionalism/service is this? This is very shameful that Airtel that claims to be a No.1 service provider should resort to such means to harass their subscribers and fleece money. IS anyone listening or do simple subscriber need to suffer like this??

Hi this is prakaash my airtel postpaid number is [protected] and my plan is 299/- in which i get 1 GB data FREE and airtel has charged a wrong billing and says i have to pay 7, 213.10/- i was told that my limit itself is 1900/- how come you charge me 7213 its a billing error how can somebody charge 7k when the limit is not there that much

Sir, This is Arun Antony. I lost my mobile having a Idea sim and Airtel sim on 09.11.2013. When I called the customer care to block the sim, they are telling me that connection is not of my name, and my details are not matching. They have expressed their disability in blocking the SIM card. I was using this number [protected] for last 2-3 years. When I had purchased this SIM card I had given my document to the retailer. I contacted retailer for this concern they have also expressed their helplessness. They are shifting the goof-up / mistake to the distributor. I visited the Airtel showroom centre with the documents. but they have also refused to issue a sim card though i am giving my phot and Address proof alongwith copy of Police report. This number is important for me Please extend any possible help. Airtel number- [protected] Arun Antony G-144 / G-1, Dilshad Colony, Delhi - 110095 alternate no. [protected], [protected]

Hello - I recently quit my job from MNC and had a corporate connection with Airtel. Now I am retaining that number and have requested Airtel to change my connection to Individual Number. I have submitted all required documents to their office in Santhome Chennai, have paid my individual Bills since Aug, have contacted more than 2 people in Airtel to help me with this. They just give me an option it will be done immediately but nothing happens. They never tell me what is the problem but I am still not able to convert my connection from Coporate to Individual since Aug 2013. A big brand like Airtel is having its reputation ruined by poor Service levels by their employees. I have lost my patience over the last 4 months in trying to call these airtel employees multiple times. Am just so frustrated over this. Hope I can get some help through this Forum