[Resolved]  Airtel — migrating from airtel Prepaid to Postpaid plans

Address:Bangalore, Karnataka

Hi Sir/Madam, I have applied for migration of airtel prepaid to postpaid connection. My number is - [protected] & SIM number-[protected]. I have submitted all the documents and paid 599 amount & 50rs for sim on 26th October 2013. My application number is - KKPA-741670. The airtel customer care person told that it will take 3 days/72 Hrs to process my request, they also told that within 2 days i will get confirmation call from airtel executive for verification after that it i will get new postpaid sim of same number from airtel. Its already 11 days still i didn't got any update or confirmation call from Airtel regarding the migration of prepaid to postpaid. I am trying to contact the manger regarding the status of the application whose number is - [protected], who has received my application form, documents & amount, is not responding to my call. kindly help me to migrate my number from prepaid to postpaid and provide me the new postpaid SIM for the same asap.
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Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 


Hi Rakesh Kumar / Sandeep Kumar,

Its already 18 days, from date of submission of the document and application, still i didnt got any updates on my query. Kindly tell me the status of the application number KKPA-741670.
Dear Sir,

I have recieved message from AZ-AIRCCM on Nov 20th 9.06PM, "Prepaid to postpaid conversion of your airtel mobile number [protected] has been initiated. your address verification will happen within 72hrs". Next day they came to address verification, but i was in office that time. So i got message as "Due to incomplete verification of your billing address, your prepaid no could not be converted to postpaid no. visit nearest airtel center". after that they didnt came for second time verification. how i request for them for the same??
Namaste Mr. Bengre,

This is with reference to your post dated 05 November 2013. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Finally after 1 month, i got my airtel number migrated from prepaid to postpaid on 7th Dec 2013.. thank you Airtel

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